WASHINGTON -- I have been on oxygen therapy with Pacific pulmonary for 10 years. I have had the most wonderful relationship with the staff of this company for the majority of those years. My recent experiences has been disturbing. They went from a weekly to biweekly to now, monthly delivery. For the last 2 months, they "missed" delivering my monthly oxygen supply. I attempted to be proactive and phoned on 12/2 to verify that they would be by on Tuesday 11/7 which the driver from the previous "emergency" Delivery indicated. The young lady confirmed the 11/7 delivery date and I was looking forward to it. They never came.
I called on 11/8 To find out what was wrong. Left a message and they called me back. They say there was no scheduled delivery and that I never called. To add insult to injury, she told me I am limited to 12 portable tanks and 15 large ones.
Now, I am on oxygen 24/7 and try to be mobile and am required to be active exercising 2x week and I still do my own shopping. The large tanks last around 4 hours and are great for sedentary occasions like going out to dinner or to pulmonary therapy 2x week and exercising. They last about 1 hour if I'm careful not to breath too hard and are not conducive to grocery shopping, hairdressers or tight places.
They have been giving me 20 of those and 12 large. I asked her how am I supposed to lug that heavy tank around with a grocery cart? Her response was "Honey, you put it into the cart". I was dumbstruck!!! When I got my wits about me, I asked her if she ever lifted one of those into a cart and just how easy do you think that will be for someone who only has 17% of her lungs? Her response was "Oh you can do it. We had to do it in training". Again, I was dumbstruck.
There is no way in hell that doing this will be less than strenuous for me. It would cause undue hardship for me to do this at my stage of functional loss. With staff so lacking in common sense and compassion, I don't see how they keep going. I am attempting to get myself out of the contract with them before they cause me untold harm. This is a perfect example of a good company gone completely bad. I miss the old Pacific Pulmonary.
SACRAMENTO, CALIFORNIA -- My parents used this company for 6 years. After my father died on May 7th were told they could not pick up the oxygen tanks and supplies and nebulizer and supplies until May 22nd. We were patient. My mom took the day off to be here. They never showed. She called the office and was told they were short on drivers and they promised to be here the next day before 12 noon. They didn't show.
She called again. She spoke to one man and two different women and each person was extremely rude. They told her the driver wasn't coming until 5, they couldn't do anything else for her and there was no manager for her to talk to. Then each person promptly hung up on her. That is not an appropriate way to treat ANY customer let alone a grieving widow. I would not recommend this company to anyone.
OKLAHOMA -- This company is horrible! They went from delivering 18 portable tanks/month to 12. Then they delivered 9 large tanks on wheels. The oxygen is for my 84 yr old mother who uses a walker. There's no way she can push her walker and use that tank on wheels at the same time. No explanation was given as to why they went from 18 to 12, other than "Oh the policy changed, and we are trying to figure it out, too".
Well, I don't care about your policy... I care about my mother being able to breathe! Medicare requires that anyone on oxygen is entitled to full mobility. I guess PPS thinks that either people don't need to be mobile, or they can easily lug around a huge tank. We inquired about a portable continuous flow converter, but were told they are on backorder from the manufacturer, but she wouldn't tell us who the manufacturer was. We would like to be proactive and try to get an extra battery and car charger.
We are trying to find a local O2 supplier, but not having a lot of luck. PPS is a nationwide company and they don't have any empathy. Some of the local companies don't deliver to assisted living facilities, some don't provide portable concentrators, etc.
PHOENIX, ARIZONA -- Pacific Pulmonary Services bought the company that supplied my CPAP machine. The machine is having problems after less than 1 year. I have been calling for days, trying to reach someone at Pacific Pulmonary Services. The best I can do is leave a message on their horrible phone system. No one calls back! This is a medically necessary device. I expect some kind of response regarding an important device like this. I would NEVER recommend this company. Get your supplies and service elsewhere!
DENVER, COLORADO -- First if you don't have insurance coverage to cover the cost to rent a concentrator is terrible. You can buy one for less than your payments over a 6 month period! But more important than this is never set up automatic payments! It is many phone calls to end this! Do not bother leaving a message, they never call you back! I somehow still have an unpaid balance! Never missed one payment. Their reason is that my cost went up, I never received a letter, call, email anything about this. I asked why and they said they were in the middle of changing their billing system. So my payments only applied to the old system.
The difference between my old payment and new one was $28.72 for 3 months, yet somehow I needed to pay them an additional $476.16. When I returned the equipment, the payoff was $216.16. I asked them if that was paying off everything. They said yes! However I just received a bill for $260. They had still taken another monthly payment from my account, when I called about this they said they would return it. This time when I called them about my new bill. After continuing questions from me they finally said that they would keep my $130 that was supposed to be returned and consider my account paid off!
NATIONWIDE -- Pacific Pulmonary has recently been bought out by an investment company on Wall Street. They immediately laid off many of their staff and reduced one's ability to contact them by using 1-800 numbers that are understaffed so one is forced to endure endless bad music as one waits. I have always appreciated Pacific Pulmonary's service and employees but now they seem to be looting the company for a quick bankruptcy pleading.
I would not recommend this company to empty my cat litter box let alone to provide a service that could be life or death situation. The company is in the hands of the usual group of greedy investors and they could care less about their responsibility as providers of an essential service. If you need oxygen or c-pap or medication do not trust this company to provide them in a timely or friendly manner.
LAS VEGAS AND RENO, NEVADA -- I just read a review of this same company on this website! It was written in Nov. 2007. This company cares nothing about human life other than to supply their financial gain. Diagnosed with end stage COPD Mar. 2006, I was immediately qualified for Social Security Disability. In the interim between receiving benefits I was given Supplemental insurance from Soc. Sec. SSI - this entitled me to Medicaide until the benefits kicked in.
The Dr. prescribed oxygen 24/7. He contacted Pacific Pulmonary Services and arranged delivery. Nov 2007 my Medicaide was discontinued because my benefits (under $1000. mo.) were too high to qualify. Yet my oxygen cost $750. per month, prescriptions $350., then the spirometry -- well to say that my benefits were less than adequate to cover medical is a no brainer. But that's the government we have and another huge disillusion. Pacific Pulmonary Services notified me that they could no longer provide services for me and retrieved all their equipment and oxygen cylinders. Leaving me with no oxygen!
I was shocked, I didn't know that a bill had passed Congress to allow Home medical supply companies to collect their oxygen equipment when payment is not received; without any requirement of due care of the company to first insure continuation of oxygen service to the patient from some source! I was left without oxygen, panic stricken, driving no less to the hospital. When I arrived a Social Worker recognized me to be disoriented and inquired as to my situation. This woman was able to not only get me immediate oxygen but set up arrangements for another home oxygen company to deliver a concentrator and portables.
She helped me to become established with Social Services which has been my only lifeline. Thank God for Angels like her. Pacific Pulmonary Services is a disgrace to the medical community. Anyone needing Home medical equipment or oxygen service should not patronize this greedy heartless company. Give your business to another supplier as promoting greed driven companies like Pacific Pulmonary Services only lowers the morality and humanity of the business community as a whole.
LEAGUE CITY, TEXAS -- For 3 years I have been on O2 nights with a stationary oxygen concentrator from Pacific Pulmonary. In the meantime my back was broken 5 times and my oxygen levels dropped. Instead of being on 2 liters at night I am now on 4 liters 24/7. My doctor ordered a Portable Oxygen Concentrator because I cannot handle the portable tanks. The small ones with me being on 4 liters will only last a little over an hour. That is not enough time for me to do doctor's appointments, grocery shop and get prescriptions. I have faxed the prescription to them and they refuse.
Their employee at the hospital saw I was on 4 liters and it was discussed with her. She called her office PPS and told them the correct liters were 4. Now PPS is denying they knew or got that information. They are refusing to provide me the Portable Oxygen Concentrator and it makes me a prisoner in my own home literally on a 50 foot leash with the large concentrator. Medicare logged a formal complaint against them and still refuse to honor my doctor's prescription. This company should NOT be allowed to serve Medicare patients and should be put out of business.
BAKERSFIELD, CA 93301-1819 -- I can't believe it's taken almost a month to order the new mask for my CAP machine only to find out that they don't have the correct paperwork. And I really don't think they even requested it from my doctor. They promise to call back, but never return calls. After almost a month they finally told me that they lost the contract for my area. Polite, but never give an answer to my questions. Said I can purchase myself, but even then I need to have my doctor fill out paperwork.
They used to call every month and insist I receive a new mask. Now it's been seven months and I can even get them to return my calls or answer my questions. If I treated my customers the way I been treated I wouldn't have any customers. Very disappointing.
I was very shocked my dad received a late evening visit from a man regarding this company's services. The young delivery man was very nice, although he pressured him to be left with all this oxygen equipment he says his own doctor wanted him to have. What I found wary was, we never received information or a phone call that someone was coming to his home that night. He is a widower of mature age and lives alone. It concerned me.
Also my doctors had not seen my dad in 6 months and his next follow up was going to be in a week. So how could these people make that decision for both his doctors and my dad? I never returned their calls and have since Dad has seen his pulmonologist, who tested his levels; says he is in range he should be for his age. He apologized for Pacific Pulmonary's pushy, over the top attempt to sucker me into their tacky way of doing business. People of age, I tell you to always consult with your MD first before accepting any medical equipment from anyone!