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Awful customer service and cheap products.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

JACKSONVILLE, FLORIDA -- Awful customer service and cheap products. Be careful when shopping at #PartyCity. They do not accept returns without a receipt or even offer store credit for unopened products. In addition, I purchased an overpriced jumbo ice bucket 073954890799 for 12.99. It cracked in transit or was cracked when purchased. The store manager, who would only identify herself by her first name Kim, would not accept it for return. She was rude and had no customer service skills at all. She also did not have a manager indication on her nametag and was not willing to give me her last name or employee number. I have sent too much money in the past to be treated like a criminal. I purchased an inferior item that did not do what it was intended to do. Party City needs to back up the products they sell. I will not be back to the Argyle Blvd Store #274 in Jacksonville FL and suggest anyone reading this post do the same.

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Party City Price Gouging
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KNOXVILLE, TENNESSEE -- I purchased 16 balloons online. Their website stated with proof of purchase you could have the balloons inflated in store. It did not state there would be a charge for this. I took the 16 into the store and also planned to purchase more in the same trip. I spoke to the manager which acted like it was a problem for her to have to wait on a customer.

I was informed that it would cost me $1.19 each balloon that was inflated, 15 of these were in the same pack. I explained what was on the website when I placed the ordered and she told me they encourage you to purchase these in store and individual that it was cheaper. They are $1.89 each in the store and she was still going to charge $1.19 to inflate these as well.

I paid $2.99 for the pack of 15, I told her that was a rip off. That it was no cheaper. Her response was, "No if you do the math it comes out cheaper." Party City or this manager is price gouging on balloon sales, I cannot understand how this place is still in business. I have always purchased balloons there and never been charged to inflate them, I will never buy anything from this store again and would encourage other people to do the same. They have poor customer service and will rip you off while they tell you it's a good deal.

You would think they would put more into training their staff and would also work with customers better than they do. They need to make some changes and stop overcharging people. That will only happen if people take their business elsewhere. If they start losing money they will either go out of business or make some changes. Customers do not deserve to be treated with disrespect and when they are spending money in your store. Party City does not care about their customers.

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Terrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LEBANON, NEW HAMPSHIRE -- Today I called in and asked if they had any good deals on cowboy hats for my kids' costumes. The associate told me she couldn't leave the front of the store and check for me. Which why would you be in customer service if that's what you had to do to help out the customer??? So after she said that the phone call was strange and there was nothing else to say to her without me yelling so I just hung up. So WTF Party City? If you're trying to get business this definitely is no way of doing it! TERRIBLE CUSTOMER SERVICE!

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Worst Customer Service Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

After a rude conversation with ** in customer service, I have found that my order was sent to the wrong address in another state. My old home address that is my billing address and I can't switch it in my bank because there is no physical bank here. So the customer service said I messed up on my end, but there is no way in hell my card would approve if I typed in my zip code instead of the correct billing zip code. I spoke to a "supervisor" that said I needed to take care of it myself.

Wow?! Really? It was delivered to the wrong address but yet it is my fault? And now my kids won't have their costumes for Halloween because I live in a small town in a state that is in the boonies so there is no Party City near by, and I've always used Party City in the past, my kids now won't have a Halloween. I can't believe a company would just be so cheap and couldn't help me out. $60 really will break their bank? I guess this company should change their name to greedy city! I will never again use Party City! Greedy, rude, unhelpful, insensitive, and ruthless.

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No Inflating Graduation Balloon
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PLEASANTON, CALIFORNIA -- Times like this when everyone are shelter in Place and and 2020 grads are missing lifetime celebration. Party City is only aiming for its profit. I ordered some stuff from Party city online, the website says that with additional charges balloons can be inflated. Well they don't since it is online order and I cannot take it to store, although it online party city order. I went with Party city after reading "misleading" information for inflating graduation balloons and didn't order much cheaper from Walmart. Now I have to buy a pump or tank. This is unethical for Party city to mislead on website, could have clearly stated that we don't fill balloon bought from our online.. Never buy from Party city.

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PARTY CITY DISASTER
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BRADENTON, FLORIDA -- I ordered a customized balloon on the Party City website which was to be sent to the store and I had email confirmation regarding this and it was never done. This was for a special event and I was let down. I was very disappointed The customer service is terrible in the store. (Bradenton Florida location) They did not care and I will never ever purchase anything from Party City again. I will definitely go to their competitors even though is more expensive but I know that my request will be taken care of from previous purchases. I made the wrong decision to go with party city -please don't do the same.

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Rude employee called police on me for looking for box in dumpster
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FARGO, NORTH DAKOTA -- I've shopped at this location several times. I was standing at a cardboard dumpster (behind Party City in Fargo, ND) and the back door was propped open. I just looked through a few boxes at the top of the full dumpster when a middle-age female Party City employee at the door said in a hostile tone “Excuse me! What do you think you're doing?!” I said, “just looking for a box.” She said in an annoyed tone “I don't feel comfortable being here alone with you digging through 'my' dumpster.” (is this the manager?) I said “that's not really reasonable is it?” She said, “I'm calling the police!” I walk over to some other dumpsters behind other stores and and couldn't find a box the right size and then went back to my car and she was now standing in front of my car talking into a cell phone and reading out my tag number and telling them it's dark out (it was about 7p and not dark yet). I left within 90 seconds of her starting this conversation. If she had really been afraid why would she come outside and initiate a confrontation with a stranger? Why didn't she just close the door and stay inside? They were open another two hours, so she wasn't there alone. I was just looking for a box to mail a gift to sick family member.

I wrote to Party City and they said the Fargo store would respond. Several weeks later I wrote back and said that there had not been any response. They did not respond.

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Bad Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TORONTO, ILLINOIS -- I ordered cake topper lettering - 3 different letters. Instead they sent me 2 of the same letter and the 3rd one. I was missing a letter. I understand mix ups happen so I called to get the issue fixed. Not once did I hear an apology which wouldn't have bothered me if the representative wasn't so apathetic and rude overall.

I asked if there was any way to get it in 2 days in time for my party and rather than politely explain I am in Toronto and it is being shipped from Illinois, the representative got agitated. She offered a refund which I accepted and asked if it would be for all 3 letters since I could not use any of them without the missing letter. She just said "hold on" and clicked away at the computer. She eventually told me the total refund amount and I ended it there. She must have been having a bad day but no excuse for being so rude. Unreal.

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Terrible Online Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ONLINE -- I ordered party supplies for my brother's 50th birthday party. I chose the 3 day shipping option. Ordered on a Monday well before the 3 pm cutoff and saw that it was confirmed that my package would arrive by Thursday. I decide to track my package on Thursday morning and see it will not arrive until sometime Friday! The party is Friday early evening. You can't get a hold of anyone by phone so you have to write a note via their website. All I keep getting is generic responses justifying their generic shipping transport days. I even copied and printed. I will NEVER order from them again. Consider yourself warned, do not buy party supplies from this company online!

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Woman From Gastonia Is Great Grma of Manager That a Bias View
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHINO, CALIFORNIA -- We have Halloween decoration on record trying to return since the 15th with receipt. They now say on 22nd item already returned. Geeez no I'm standing there holding it. So now Party City sold me junk. They want that 99$ SO BAD BUT LOSING 75 times 7 for company Chino Hills location. I'm 76 and they rob their own mothers if they had to.

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Party City Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 13 ratings and
18 reviews & complaints.
Contact Information:
Party City
Suite 1, 25 Green Pond Road
Rockaway, NJ 07866
800-727-8924 (ph)
www.partycity.com
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