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Awful Customer Service That Lies.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHARLOTTE, NORTH CAROLINA -- I made my reservation online for 9 am. There was no information on the confirmation email I received telling me where to catch the shuttle but I found the location on my own. Please keep in mind that I never left the bus stop area between 7:15 am - 8:50 am and IT WAS 39 DEGREES OUTSIDE. I waited for the shuttle for 20 min starting around 7:15 am. 7:30 am - I called the customer service and spoke with Anthony. Anthony put me on hold and returned to me and told me that he had called the Payless office and THEY HAD TOLD HIM THE SHUTTLE WAS ON ITS WAY AND WOULD BE NO MORE THAN 12 MIN.

7:50 am - Still no shuttle so I called the customer service again and spoke with a guy named Peter. Peter also put me on hold and came back and said the CLT office said the shuttle was on the way. 8:10ish - Still no shuttle. Called the customer service again. Actually got Peter again. He insisted that the shuttle was on the way. He told me to take a taxi and make the CLT location pay for the taxi for inconvenience to me. 8:30amish - Called the customer service again. I can't remember who I got on the phone this time but again they told me the shuttle was on the way.

8:50amish - I got fed up and called an Uber to take me to your Charlotte location. 9:05 am - I arrived at the CLT location and told the manager the story that I just typed above. He told me that they didn't open until 9 am and that their first shuttle isn't until 9:30 am. He also told me that he had been at the location and that no one - NO ONE HAD CALLED REGARDING A SHUTTLE.

My issue is that the customer service reps lied to me on repeated occasions regarding a shuttle and that they had spoken to the Charlotte office. This was a lie. Also, the reps should know this office doesn't open until 9 am and that the first shuttle isn't until 9:30 am. I, the customer have no way of knowing this. Had the customer service reps been honest and straightforward, I could have just gone back into the airport and waited for the shuttle. Instead, the reps lied to me repeatedly regarding they had spoken to the office and that the shuttle was on the way.

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Horrible Experience With Rude Rental Clerk
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHARLOTTE, NORTH CAROLINA -- NEVER EVER RENT FROM PAYLESS CAR RENTAL IN CHARLOTTE NC. I rented a car at Payless Car Rental in Charlotte North Carolina. As advertised by Travelocity, Payless shuttle to counter and car. Directions were to cross walkway turn left and shuttle would be there for the 7-12 minute ride to their pick up site.

Charlotte Airport is under major construction. We walked back and forth several times and saw no shuttle. Finally, we saw a sign the size of a bumper sticker over a construction trailer pointing us to the furthest end of the airport. We waited over a half hour for a shuttle. There was no number to call them so I called Travelocity. I was disconnected 3 times before I finally reached a very rude clerk at Payless. She informed me the shuttle ran every 30 minutes and very rudely told me to be patient.

I will say the driver was most courteous and helpful. I can't say the same for the most discourteous, disrespectful, insolent clerk I have EVER met. After filling out the required paperwork we asked about returning the car and the return shuttle. We were informed the shuttle was available at 9:00am. When we told her that we had to be to the airport for 8:00 her response was "Well I guess you have a problem".

What do we do, her answer "Guess you'll have to call a cab." And what about returning the keys, "well, there is no one here until 9:00 so you can't return them". What about a mail slot to drop them in? "You could do that ". This rude young woman did nothing to help us. She should never be in a position of customer service, anywhere. I will post this here in hopes no one ever has to be treated as poorly as we were. DO NOT RENT FROM PAYLESS. Next letter is to Payless.

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Worst Rental Company by Far
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TEXAS -- Never ever ever EVER rent from these ridiculous, unorganized, unprofessional fraudulent thieves. My friend charged her card via third party to pay for a rental car in June of 2017. Because she was not yet 25, I provided my card for the $200 hold which was refunded once the vehicle was returned. Fine. Pretty standard.

That is until they decided to charge me the exact same amount that my friend had already pre-paid subsequently double charging us (me). I provided all of the necessary paperwork to show that they had erroneously charged us both yet somehow 1 + 1 does not equal 2 to these ignorant fools and they just plain could not see how we were both charged when only ONE – the prepaid charge from my friend, should have remained.

Because of the complete lack on intelligence I went ahead and took this to my financial institution to dispute the accuracy of this charge. I was issued a credit (because they can read) while they went after Payless – to which they never responded. Fast forward to January 2018 - SEVEN MONTHS after the initial rental, and I receive a letter in the mail stating if I do not pay the original charge, that they will “suspend my rental privileges and send the charge to collections”.

Now I'm being threatened for a charge that was never supposed to have been on my card in the first place. Escalated to a supervisor at Payless by the name of Ray **, who apparently also doesn't know what 1 +1 = 2, let alone what a double charge is. Because they are still over there counting on their toes, I am now dealing with their collections company in hopes that they, at least, have graduated from 3rd grade.

Listen here Payless, I'd rather PayMORE than ever have to deal with you baboons (no offense to baboons… they're probably more intelligent) again. Be my guest and suspend what you think is a “privilege” to rent from you. There are plenty of other reputable rental car companies who are happy to take my business from you. The trip in question was for leisure however, I travel for work more times a year than I can count. Regardless of the outcome, I'll make sure to “suspend” your “privilege” of my business as well as spare the frustration to all of my traveling colleagues. Collect that.

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Terrible Car Maintenance
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DENVER, COLORADO -- There was no washer fluid for CO dirty roads. There is no manual to help you open the hood to put in your fluid in the dark. The washer lines were frozen with the wrong kind of fluid they had in there. No snow brush. The remote battery was so low, it would not unlock. I hoped the engine would start. What would you do if the engine does not start and you had to be somewhere like an airport?

The ONLY Payless site is at the airport. Roadside service does not answer the phone. Denver rental site does not answer the phone. The shuttle from DIA to Payless is a 30 minute wait in freezing temps. The check in guy was high when I got back and, never asked if the car was OK or any issues. YOU may get this car next. Oh... not all SUVs are AWD... so they upsell you. What would YOU do if the car would not start (or you could not see through the windshield) and no one answered the phone? Think about it.

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Clerk Was Deceptive
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN DIEGO CA INTL AIRPORT, CALIFORNIA -- Booked a car via Southwest for a mid-size car at Payless for a total of $170. When I checked in at Payless desk I was told that I would be getting a Nissan Versa. I questioned the size of the car and told clerk that Nissan is considered compact by other rental companies and she told me it was mid size per their company. She then asked me if I wanted the insurance coverage which I declined and she told me that I would have to pay an $11.00 a day extra since I declined the insurance. I said, “No way. That's not standard” and she informed me that it was a new standard fee that all the companies charge. My new total was almost $250!

Luckily I made 2 reservations for this trip and I moved on down the counter to EZ Rental where I rented a compact for 174 and they upgraded me to mid size for total of $205. When I got home I called to rent a midsize car from Payless and was told a Nissan Versa is a COMPACT car and that to have the insurance coverage it was an extra 11 bucks a day and that there is no fee for declining the insurance. I filed a complaint and no apology given. Just that they would retrain the employee. TaTa Payless. 😡

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What a Mistake!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORLANDO, FLORIDA -- What a **! When I first arrive hey tell I need liability ins since I was paying with a debit card. OK, not too happy about that But I will pay. No biggie. When I drive this car... (Nissan) the car has warning lights on and the steering wheel and shaking. I call and make a complaint. Marlyn who stated she is the supervisor was so rude, she said to "You are wasting my time." She also said, "If I gave an older car with more mileage, you will ok with that"... I was taken back with her attitude and her ignorant comments. She did not want to accommodate, was upset, rude, and a total **. I would never rent a car from this place again.

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Good Experience Overall
StarStarStarStarEmpty StarBy -
Rating: 4/51

TAMPA, FLORIDA -- I usually don't write reviews, actually this is my first. Our experience with Payless Car Rental in Tampa, was drama free. Of course we would have liked an airport location, instead of off site. But the bus was waiting when we arrived, the ride was short {maybe 10 minutes}, and the line moved quickly when we arrived to check in. The vehicle was clean and roomy, and we even upgraded to a SUV, for a few dollars more, and we were on our way.

Upon our return, we pulled right up to the return window, there was a bus about to leave for the airport, and they held it for us, even though we hadn't finished our paperwork, which surprisingly only took a few minutes. Then we were on our way, no problems. People only seem to write reviews when they are angry. I'm in customer service, try putting yourself in the other people's position sometime. What they do is not that easy.

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The Worst Experience Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DALLAS, TEXAS -- I rent cars all over the world and Payless has been my worst experience ever. Booked a car for 4 days for $115.00 just to find out a few days later that I got overcharged by almost $90. The car was returned on time with a full tank of gas. After contacting their so called “customer service” I was told that the car was returned with half a tank. I provided a receipt for the fuel but since I topped off the car the night before returning it, it was “not acceptable”. I filed a dispute with AMEX and will never use this company again.

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Truth In Renting
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PHOENIX, ARIZONA -- I was very disappointed with Payless Car Rental company at the Phoenix Sky Harbor Airport this past weekend. As part of my Southwest Airlines Vacation package to Phoenix I booked a compact car through Payless for a 3-day weekend for $175.

When I got to the Payless car rental agency the salesman encouraged me to upgrade from a compact coupe to a mid-sized vehicle for $75 and then he stated that if I would agree to the upgrade he'd substitute a small SUV for the mid-sized car, a Nissan Murano so I agreed and I signed a bill for $352 which included the SUV rental and the mid-option ($100) for the car insurance.

Everything was good until I returned the SUV on the third day and the receiving clerk printed out a $415 bill total owed -- Payless imposed a $63 surcharge for less than an eighth of a tank of gas. The gas needed to top off the tank was 2 gallons, or less, @ $2.50/gal in Arizona, a max of $5. Even a $10 gas surcharge I'd accept; however, Payless stiffed me over $55 which I perceive as a heartless price gouge. The interior was spotless when I returned the SUV, just like when I picked it up, and all they had to do was wash/rinse/dry the vehicle. I will never rent from Payless again and I will never recommend the company to anyone.

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Car Rental Ripoff
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TAMPA, FLORIDA -- The daily rate might be OK but the insurances and extra charges you will need to pay on pickup, when you are tired and not thinking right after a long flight are absolutely terrible. Remember this company is owned by Budget and Avis so they don't care.

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Payless Car Rental Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 43 ratings and
64 reviews & complaints.
Contact Information:
Payless Car Rental
P.O. Box 699000
Tulsa, OK 74169-9000
1-800-729-5377 (ph)
www.paylesscar.com
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