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Penske Truck Rental Consumer Reviews - Page 2

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Reserved online; place was closed that day w/o notifying me
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BOWLING GREEN, KENTUCKY -- A few weeks ago I reserved a moving truck online for Dec. 26th. I thought it to be a much better deal than another self-moving company I've used. I realized that it was the day after Christmas, but the site did not state that the particular location would not be open. I believe my phone number and email address were included in the reservation and that the location would contact me if they would not be open. Since I was not contacted, I believed that they would be open.

On Dec. 24th I called the place numerous times and got no answer. Being Christmas Eve I figured they were closed so after work I drove over there to see if they had Christmas hours posted on their door. I couldn't find their office door but asked the business next to them if they knew whether Penske would be open the 26th. They said no, they will be closed all weekend.

So I had to call the toll-free # and cancel the reservation. This caused a major hardship as I don't own a truck & don't have any friends who own trucks. I had to be out of my apt. on the 27th so I couldn't just wait till the 28th. That would've been my last day off so I had to be able to start sooner. I couldn't move the weekend before; my house hadn't closed yet. Luckily my dad got a friend's truck & he helped me move, but it took numerous trips... that wouldn't have been necessary had I been able to get the moving truck. If someone reserves a truck online for a date that the place is not going to be open, then the customer should be contacted and notified.

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Beware of Penske Truck Rental
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I was calling all the truck rental companies to get a quote for an upcoming move. When I got to Penske Truck Rental their salesperson said he needed my debit card number to give me a quote. I thought this was a little fishy because none of the others had asked for this but he assured me that nothing would be deducted from my account. Against my better judgment I gave him my number and got my quote. I ended up going with another company and never thought about Penske again. Then about a month and a half later I had a $100.00 charge on my debit card from Penske truck rental.

When I called they said I reserved a truck and didn't cancel it so they were charging me $100.00. So beware of Penske truck rental and whatever you do do not give them any credit card info. You will regret it!

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Late Truck, Wrong Size, A/C Broken, Horrid Customer Service
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Despite having a reservation, our truck was a half day late, then a wrong truck which cost us much more in fuel, and then the A/C broke every two hours. We had to find somewhere safe to pull over to reset the A/C computer. Apparently this is common for their trucks. When we called to complain or to even tell them about the truck so the next poor sucker did not have to sweat it out like we did the customer service is a runaround. Save yourself grief and sweat and use one of the other rental companies.

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Penske Truck Rental Rating:
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1.7 out of 5, based on 7 ratings and
13 reviews & complaints.
Contact Information:
Penske Truck Rental
2675 Morgantown Rd
Reading, PA 19607
1-888-996-5415 (ph)
www.pensketruckrental.com
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