SAN ANTOINO, TEXAS -- I recently had my MH in and was told that the turbo tuner needed to be replaced and that the extended warranty company Phoenix American would not cover it because the turbo is a Bank's system and was not installed at the factory. In December of 2006 I contacted Warranty Experts off of their website requesting information on their Motor home warranty offers. I received the email dated the 8th.
I spoke with Jason about their products and then compared it to other products. I discussed it again with some changes and received the email dated the 11th. I gave Jason my Credit card information and paid for the no deductible plan and a week later received the paperwork in the mail. Interesting the paperwork had the Dealer listed.
I assume that warrantyexperts.com was a part of Boerne RV. I recently spoke with Deborah and Ron. When I spoke with Deborah she appeared to be offended that I called and in my opinion was not very nice to me. When I told her that I was calling to discuss the policy that they sold me she told me that they had noting to do with it and hung up on me.
I faxed and email a demand letter to them and Ron called me and told me that he only agreed to be a listed as a repair facility for the policy that the dealer information was a typo. The paperwork that I have has a dealer rep signature and Ron told me that he did not authorize anyone to sign on his behalf. He gave me ** information and told me that he owned warrantyexperts.com. I left a message for David.
FLORIDA -- First time they denied claim when vendor called about leak fix repair. Now they denied my Coolant tank replacement due to not pre-authorizing it. I am starting to think I should have gone to Vegas with the $8000.00 I paid for an extended warranty. I feel ripped off by these folks. When I asked for a supervisor after hearing my claim was denied, that too was denied...