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PODS Enterprises, Inc. Consumer Reviews

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Lazy and Maybe Stupid Driver
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORANGE/LA, CALIFORNIA -- Had a POD delivered, no issues per the driver. This is a semi-circle driveway. I was told it would be picked up from the door side of the driveway. We placed it with 3/4 of the driveway open and accessible. Driver comes to pick it up, we were not there, and refuses. Now come customer sort of service. 8 phone calls to get someone who can tell me why it did not get picked up. Actually found out via their chat option, but wanted to talk to someone.

8 empty trashcans on the backside of the container. First, not even supposed to be picked up from there. Second, EMPTY, trashcans on wheels with plenty of room to be moved. Okay, assume they are not to move anything. What about the other 3/4 of a driveway!!?? Did you even look? Now because they are too busy, next pick up is 7 days out. I only hope it goes smoothly from here!!!

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Water Damage & Mold on Every Piece of Furniture and PODS Ignoring All Calls
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VIRGINIA BEACH, VIRGINIA -- 16 Foot container dropped off, loaded, and placed into storage in February of 2013 in Virginia. Never once requested access or movement of this container. Nearly $200.00 a month was automatically drafted from my account from Feb of 2013 until August of 2017. In Jan of 2017 my bank issued me a new debit/check card (which I am sure everyone has experienced the fraud protection automatic changing of card numbers stuff), so of course I called PODS and informed them of this new billing number and they updated my account and continued automatic withdrawal.

The payment came out in January and February just the same. Then on May 19th, 2017 I received a random voicemail from PODS stating my container was being auctioned off in 10 days for non payment. Excuse me what?! Of course I don't check for my PODS payment draft every month when it has been going on for over 4 years!!!

I state there must be some error, that it is supposed to be drafted from my bank account every month. The PODS employee (Deanne) stated, "Yes I see here it is automatic recurring payments," and she read my exact bank card number off to me. She then apologized for the error in their system and stated she wasn't sure why it happened. I paid the $572.00 balance right then and there on the phone with her. Three payments (each of $190) came out back to back that day.

Ok all is good I thought. In July of 2017 I requested a transport quote from PODS to move my pod from VA to NH... to which they stated the closest they would deliver to my address was 77 miles away. With that, I hired a long distance moving company to pickup and move my things from the actual pod at its storage facility and deliver it to my physical address in NH. This is when my nightmare started!!!

Every piece of furniture had mold on it!!! My 10 piece arts & crafts bedroom set that they stopped making 10 years ago - with water damage and mold! My king sized pillowtop mattress and box springs - mold! My sectional sofa - mold. My 6 person bar height solid hardwood dining room set with chairs - mold. My 4 person wooden kitchen table - mold! Sofa tables and entranceway stands - mold. Large wall hung family portraits - water damage. Of all this... as they're moving things there is a giant wet spot on the floor of the pod and a crack with water damage appearing on the ceiling of the pod.

Manager came out of the building and saw some of the damage stating, "We've never had this happen before" and, "Did you originally move in the rain?" and, "Did you pack your furniture wet?" Ummm what??? No, I wouldn't even so much as pack my furniture in light drizzle, nor would I ever pack stuff wet!!! Thankfully, we have national weather centers that record weather data for years and years to prove that the wasn't a drop of rain when I packed my pod, nor any of the surrounding days.

Upon inspecting furniture and boxes, it is beyond evident that there was a leak in this container and water damage occurred, hence the mold growth! Now, this is a climate controlled storage unit that hasn't been touched for over 4 years! This mold growth is not 4 year mold growth due to facts and the things that mold was and wasn't on. It wasn't inside many of the boxes... yet it was on all the wooden furniture! Water lines and marks on heavy duty cardboard packing boxes and mattresses and sofas and the floor of that container would not be still wet for over 4 years in a climate controlled atmosphere, had it been when I originally packed it as they insinuated!!!

Still, I was nice and didn't flip out and stated I'd rather salvage my wooden furniture instead of replacing it! And btw... yes I have insurance on these storage contents but I have been informed that insurance does not cover mold or mildew, nor water damage caused my cracks or leaks. Yet my insurance company did offer to intervene if PODS did not cooperate, giving the obvious negligence on their part and it being a climate controlled and pest controlled container stored inside a facility as well!

Everything is damaged, damaged beyond anything I myself can easily repair or clean or fix! The manager at the location told me to email him pictures. I have done this, I have left emails and voicemails. I have heard nothing for days. I am so disgusted with PODS. They've gotten over $14,000 from me over the years and then because of their screw up almost auctioned off all my nice beautiful expensive furniture without telling me, and clearly didn't climate control or protect anything and now it all has water damage and mold everywhere.

I am praying to God it's not a health hazardous mold growing on all my stuff. Can you just imagine the health problems the poor movers could potentially experience from mold diseases? Myself, my son, my family with health issues from mold diseases?!!! As a healthcare provider myself, this is also a very serious issue! PODS is making me lose faith in humanity. Do the right thing, especially when you know you're the ones who caused it... but instead of accountability you want to blame someone else?!!! Cheapskates and disgusting. Run. Don't use PODS at all!!!

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Miserable Experience From Step One to Horrifying Experience at the End
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ATLANTA, GEORGIA -- My wife and I have worked very hard to save enough funds for a down payment on our dream home. We have a two week gap in between our rental lease expiring and the closing so we needed storage for our belongings. I decided to use PODS Enterprises and scheduled two pods to be dropped off on Wednesday 10/12/16. The PODS came and for two days, I packed all our things. On Thursday evening I went on the company's website to book the pickup. I had some issues and didn't want to cause any delays, so I called customer service. The lady I spoke with booked the pickup for Saturday before 1:00 pm.

My landlord was coming at 3:00 pm and I expressed to PODS, the importance of having everything we own off the property before I turned it over. Saturday came and around 1:30 pm, the PODS hadn't arrived. I called customer service, again to check on the driver's status. This set off the chain of events that has now got us in a serious problem. Like I said, I turned the property over to the owner and after Saturday, I had no reason to be there.

After speaking with several reps, I finally got the present supervisor. He pulled my account up and somehow they had lost everything. They had no idea that the pods were to be picked up on Saturday, no clue that I had the second POD, they knew nothing. He asked to call me back so he could work this out. Two hours later, right as I finished the walk thru with my landlord, the representative called me. He proceeded to say that due to the loss of my account, there was no way my two PODS would be picked up that day.

My landlord heard him say that and responded to him that I will no longer have the property after today and was going to lose my security deposit if this happen. The representative just simply said he was sorry and they could do nothing. After turning the property back over, I had to leave our life's worth of work at the townhome. Once I got to the house where we are staying for two weeks, I called PODS again. I again eventually got to the supervisor and my wife and I sat on the phone with her for two hours. We begged and pleaded for two hours for them to do something.

She tried to call the center's manager and he didn't answer. She sent him several messages that were never responded to. I asked her time and time again to speak with her boss and she refused. We asked who was liable of the property if something happens. She said that it wasn't their problem and would not be responsible if incident occurred. I then said we are about to lose our 3k deposit and would they reimburse us. She said, "That's something I would have to take up with corporate." They did nothing to fix the issue. Nothing. Not one thing.

After speaking with my old landlord begging him to understand, he gave me to Sunday and sun down. It's now 9:51 pm on Sunday and my PODS are still there. We have now lost our deposit. The landlord gave me until 10:00 am Monday to have them off his property or we he may have to remove our belongings from his property.

We've done nothing wrong in this situation. I've been more than patient with this company to act as promised when I hired them. This hasn't happened. Due to their lack of appreciation for their customer's situation, my family has lost 3k and could have our belongings moved by random strangers. We really need help in getting PODS to be responsible for EVERYTHING they've caused.

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PODS Nightmare!
By -

RIVERSIDE, CALIFORNIA -- We stored our property with PODS in Riverside, CA for two years during a move from another state. We purchased our own insurance for the property as it was equivalent to or better than the insurance that they offer through one of the great insurance companies out there. USAA We paid them to take our property from our home store it in what they said would be secure, dry, and a temperature controlled environment. We agreed to the normal indemnity clause and storage at your own risk clauses.

However, two years latter when we opened up the unit, it had sever smoke damage due to industrial smoke from trucks or the equivalent, heat damage to items and property near the top of the unit, and had clear signs of water damage to the unit that was not there when we started the contract. Also many items even though protected had just been banged up severely beyond normal storage and transportation. Personal insurance does not cover for industrial smoke or transportation damage only fire and accidental or theft. They see those issues as fault with carriers and service providers.

Nonetheless, we sent them pictures of the sever damage to our POD outside unit which clearly shows they mishandled the unit. There were holes on the outside of the unit that broke and cracked the inside wood walls. Structural beams were jarred out of place. The roof had water soiled depressions over 3 feet in size and the spring system on the roof was crushed and bent. The rivets that secure the insulation around the top of the unit were popped out, broken or missing. They are not forthcoming about what happened to the unit as well as where it was really stored.

We had black soot like material coating everything that seeped under protective plastic on the furniture, wood furniture had signs of top fading where exposed and heat damage to legs, tape virtually melted and cracked on top boxes and articles, candles distorted and twisted like oak trees and the dents and scratches to the furniture even though protected by cloths were out of the normal. We sent them photos, had insurance adjusters come out and look and sent the reports.

The conclusion of all investigation is that they did not store the unit as promised in their contract with us and are now standing behind indemnity clauses to say they are not responsible when clearly they do not handle people's property in the manner and care in which they advertise and promise. They never bothered to come over and look at the damage why the unit was with us for over a month and during our complaint. Customer service did not seem interested in solving the issue. They did not return calls the first or second time and had to be contacted several times before any response.

Finally a month later they just asked for some photos. In the end all they had to say was they are not responsible and deny any claim that we have and have offered no reasonable relief to help cover the cost of repairing or even cleaning our property. We are very disappointed. They took a of $187.00 a month for two years and we were stuck with damaged property due to their negligence and ability to properly store our valuables the way they said they would. Very dishonest, irresponsible, and unwilling to help or show they even care. Renters and movers Beware! We made a Facebook page with all the photos and complete complaint. **

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Another PODs Nightmare!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NATIONWIDE -- If you value your belongings, think twice before renting a PODS unit! I ordered a 16' PODS unit for a client who needed to move part of the contents of her home to another state where they were to be stored for several months. Most of the contents were quite valuable and required a storage unit that would keep them safe from the elements and secure during transport.

I saw a video of a unit on their website showing a plywood-lined container that appeared to be sturdy enough based on the information supplied. Our packers required tie-downs on the interior walls, so I called a PODS customer service agent who told me their 16' units, indeed, did have tie-downs every 4'.

When the POD arrived it didn't look anything like the unit pictured in their video. Instead of the metal "skin" as advertised, it was constructed entirely of molded plastic with metal framework. It actually looked more like a GIANT PORT-A-POTTY! There were no plywood-lined walls inside and, worst of all, NO TIE-DOWNS! The unit did have a plywood floor. However, it was soaked at both ends where water had seeped through unsealed openings. When I looked up at what was basically a lid on top of the unit, I could see gaps all the way around where sealant strips had come loose, allowing water, dust and pests uncontrolled entry into the unit.

We told the driver immediately that the unit was not acceptable but he left it to be picked up later. We asked for a total refund but were only refunded the cost of transport and storage. My client ended up having to pay over $500 for having a faulty product which she could not and did not use, despite our legitimate protests.

PODS products and services are vastly over-priced for what you get (or in our case what you don't get!). They might be suitable if you need to store some unimportant stuff on your property for a few days while you remodel the house or for a one-day move. But in the long run, they are expensive, undependable and lightweight. To get any kind of stability at all, the unit has to be FULLY packed with furniture and belongings. (You may have a mild heart attack when you see how they lift your packed container on and off the truck bed!)

We got much better results by renting a Penske box truck and using reliable packers and drivers to transport my client's property to a self-storage unit in her new hometown. The cost was SIGNIFICANTLY LESS and everything arrived safely without damage. BOTTOM LINE... a very bad experience I wouldn't want anyone else to have! Oh, and did I mention the tricky game the customer service agents play with the rates??? That was a delightful ordeal, too!

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Deceptive Quote, Customer Service Misleading
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CAPE MAY, NEW JERSEY -- I was quoted $988. And was shocked to see PODS charged my credit card $1135. Weeks before my POD was even delivered! Also noticed they were about to charge me for an extra month before the POD was even delivered! After I called they agreed to give me an extra 5 days since they were delivering the POD 2 days before the next billing period.... Nice of them considering they held the POD for 2 weeks before delivering to my home. (The from and to locations were less than 200 miles apart).... And it wouldn't have got the extra 5 days unless I asked. In the long run my move would have been cheaper and easier if I used a local delivery service, and they would have done all the loading and unloading.... PODS sucks.

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They just suck
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBUS, OHIO -- They could not figure out where to place the POD, so they left and we had to reschedule a week later. This is despite the fact that I spent substantial time working with their representative to make sure they understood EXACTLY where the POD was to be placed. I even shared a satellite photo with a red circle showing the parking space the POD was to be placed. Unfortunately, they were not able to communicate these directions to their driver. Their excuse was this:

"We do not share photographs with our drivers because they are not allowed to look at their phones while driving."

Perhaps the driver could park in the parking lot and then look at the phone.

Anyway, they screwed this up when they dropped the POD off to be loaded. Then, they screwed it up again when they dropped the POD off to be unloaded at my father's new home.

Never use this company. There is a reason they have a one star rating. If you read their few good reviews carefully, you can tell that they are fake.

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National Company Near (18 Miles) From a Major City Without the Infrastructure to Provide Service.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KEY LARGO, FLORIDA -- Well so much for all the good reviews of PODS. We live roughly 18 miles from Miami and the customer service person I talked to said they did not have enough "PODS" to service us and they are booked full. That just makes me wonder who is doing their logistics. If an area is booked and you need more infrastructure you move it into the area, not say, "Sorry we are booked." You lose customers and future customers. We will be going to another provider and telling everyone we know to avoid them at all cost in the future. I have family and friends that live all over this country and they like to move around and some of them suggest PODS to me.

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Dishonest Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOLINGBROOK, ILLINOIS -- I have had a pod stored for 2 years and when our home was finally done being built I was told by the company that our area is not serviceable and they cannot deliver directly to our home, even though our city is listed as a serviceable area on their website and it's only 30 miles from our old location. To make matters worse the supervisor I spoke with was extremely rude and unprofessional. The only reason we got a pod was so that we only have to pack and unpack directly at our location.

Now I have to rent a truck, go to the pod storage area, unload and load all of my furniture, and then unload again at my new house. PODS never once mentioned they have unserviceable areas. I am warning everyone I know to steer clear from this company. Disgusting behavior from such a large and, what I previously thought to be, reputable company.

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Unauthorized Draft/Poor Customer Service/Inflated Pricing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CLEARWATER, FLORIDA -- I signed up with PODS back on 11/2013. The representative barely spoke English. I have been calling following-up on the charges/promises made to me almost monthly. On 5/10/2014 I spoke with a lady that advise me that I would not receive any more storage fee of $223 a month because my move from CA to NJ was coming and my 2 PODS would be in route for delivery. A week later they charged my debit card $223.00. The employees danced around stating this was communicated and this was an authorized charge.

I spoke with Nathan at the PODS FL call center. Nathan said he would like to help me resolve this matter. Nathan and I agreed to not debit any more funds out of my account. I told Nathan that I was going to change my payment method to be sure I do not leave my family without funds. On 5/21/2014 PODS went into my bank account and took $5048 account of my account. This was the same day I got paid. My entire check was taken.

I called PODS to complain. It is now Friday and this company has no idea what the right thing would be to do. Please contact the FCC if you have any issues with PODS. Depending on what happens with my follow-up call this afternoon I intend to take legal action against PODS. My email address is ** to send your information to be included in a class action lawsuit.

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PODS Enterprises, Inc. Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 14 ratings and
35 reviews & complaints.
Contact Information:
PODS Enterprises, Inc.
13535 Feather Sound Drive
Clearwater, FL 33762
877-770-7637 (ph)
www.pods.com
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