Postal Prescription Services - Portland Consumer Reviews - Page 2

PORTLAND, WASHINGTON -- This one is pretty simple. Thought I would go to the PPS website and re-order some of my prescriptions. Well, they just hit a new low. A screen printout tells me that the website is not available. How's that for escaping your responsibilities?

Well, I'm a retired public employee of the State of Washington. Our ever-lovin' Health Care Authority still limits both retirees and current employees to PPS. What's wrong with this picture? Is it a giant Democrat kick-back machine? Your guess is as good as mine. Am so ashamed to have invested my life in what became a radical leftist state.

PORTLAND, OREGON -- I transferred two subscriptions, one of which had an option of "cream" or "lotion" so they transferred 3 subscriptions, including the cream AND lotion without contacting me. One of which which I didn't need was $60. They refused refund, return or any kind of compromise. Avoid them.

PORTLAND, OREGON -- I signed with Cigna and they use PPS for mail order prescriptions. They lose new prescriptions, put a hold on processing and don't tell you, don't respond to their "call my doctor" website option. Every time you call you get a different answer. You never know when or if you will ever get your prescription. You can only log in at one workstation because their website is broken. I'm stuck for the year but will change as soon as I can.

PORTLAND, OREGON -- MailOrder pharmacies get a bad rap for being heartless and greedy but this place cares. They have always gotten my meds to me in under 3 days from date of order and the only time they made an error in which address to ship to they immediately went to work making it right. The gals they have answering phones are always polite and I'm very happy to have them as my pharmacy!

PORTLAND, OREGON -- PPS sent me an insufficient number for two of my prescription medications in mid-September and refused to make good on what I ordered and paid for. Their explanation was they could find no error. Their lack of attention puts me in some jeopardy as I will run out of two medications, and one is heart related, before I qualify for a re-order. I will never use PPS ever again. This is unconscionable on their part.

PORTLAND, OREGON -- Nothing at all happened! I enter the name and password I have used for many years, and the screen goes blank. Tried a different browser, and had the same problem. But they have all my prescriptions that need refilling! Don't know what to do. Also, I'm offended by their new opening page. Have asked them to go back to former website. No response. You'd think that they would want to sell prescriptions instead of eventually go out of business.

PORTLAND, OREGON -- Be very careful when you order prescriptions from PPS in Portland, Oregon. Although they are part of the Fred Meyer family, they do not offer the same low cost generic prescriptions that regular Fred Meyer pharmacies feature. We're not talking a couple of dollars here. A prescription that I normally get at Fred Meyer pharmacy costs $20 for a 90 day supply, and there is no insurance involved, so as a Medicare recipient, this prescription does not affect my "coverage gap" or "donut hole," as it has been called in the past. For convenience purposes, I transferred my $20 prescription from Fred Meyer to PPS - when it was received in the mail, I was totally shocked!

Instead of costing $20, my prescription was billed at $431, with $324 billed to my insurance and the remainder of $108 charged to me. I immediately called PPS. The first surprise was that although they openly represent themselves as a Fred Meyer pharmacy, I was told that they are actually a Kroger pharmacy. The second surprise was that they do not offer the low cost generic program. The third surprise was that I could not return the prescription "because Federal law forbids it." Wow - nice to know that my government protects them but what about me?

I am still working with the second or third "supervisor" to reach some compromise, but in the meantime, I have requested that the two prescriptions I transferred to them be returned immediately to my old pharmacy and the rest of my prescriptions will be following shortly thereafter! If you are trying to avoid the coverage gap, seek out vendors who offer the low cost generic program and almost every well known pharmacy chain does! Secondly, be sure to ask the questions I should have asked - in my case I should have confirmed (1) that PPS was in truth a Fred Meyer Pharmacy; and (2) that they offered low cost generic program. My failure to ask those two simple questions has been costly and stressful.

PORTLAND, OREGON -- Postal Prescription Services (owned and operated by Kroger Corporation) is a preferred mail order company for my insurance company. However, they will not quote prices. They say that you have to purchase your prescription before you know what you are going to pay for it. The copay I've had to pay with them has always been more than my copay on prescriptions from local pharmacies.

I suggest calling your local pharmacies and asking what their prices are and what your actual copay will be with your insurance. You can save a lot on 90-day supplies locally. The Postal Prescription Services employees are often rude, uncaring, and unhelpful. I would not recommend their "services".