Priceline Hotel Bookings Consumer Reviews - Page 2

ST. LOUIS -- I booked a room for a eclipse party in downtown St. Louis. Most of the hotels in that area are free standing and have their own parking lots. But getting an express deal you don't know what hotel you're getting until after you pay. I found out that the hotel they booked me in only provides parking for me but not my guests and parking in downtown St. Louis is expensive. So when I called Priceline to try and re-book to a different hotel they were not helpful at all. They didn't care about my satisfaction because they already had their money. The customer service sucked. Stay away from Priceline, you will regret it.

Quite simply, I was double-charged for a recent hotel stay booked through Priceline. I made an online reservation and paid for 3 nights with credit card-- about $510. No problems checking in, but when we were checking out, the hotel actually billed us about $470. We were pleasantly surprised at first, but it turns out BOTH charges are now on my CC bill.

I just contacted Priceline and they tried to explain the rate we were charged at the hotel (the lower rate) was supposed to be the rate they charged Priceline, not us. I requested a refund from Priceline since it was their fault, and they refused, saying they would contact the hotel and ask them to refund their charge, once again, the smaller of the two. I don't think it would be too difficult to issue a refund for the larger charge due to inconvenience and customer courtesy, but apparently these things are not important to this company. Be careful booking online through Priceline, and always check your accounts after your trip. I will never be using this service again.

PHILADELPHIA -- We booked a hotel a couple of months ago, paid in full at the time of booking in order to get a better rate. Arrived at the hotel on our reservation date and saw that the posted rate in the hotel lobby is $10/night cheaper than what Priceline charged me. So what is the point of using Priceline at all - to insert a rude 3rd party in between me and the hotel and complicate the process of any cancellations or changes?

I asked Priceline that question and they claimed to provide pricing and availability advantages of which I received neither because the hotel HAS a room available for the cheaper price but I can't have it BECAUSE I PREPAID A 3rd party scammer and can't cancel my existing reservation at the higher price. STAY AWAY FROM THESE LOSERS AT ALL COSTS!!!

Stayed at the Shores of Panama in Panama City Beach in January 2016. 3 night stay, $282! Thought well, not too bad. Called the day before my trip to Priceline to see if any other charges would be applied. Was told NO, not once but TWICE! That was the GUARANTEED PRICE! LIES!

Checked in to a rude staff at the Shores of Panama (I do not recommend staying here roaches were in room. Which we took pictures of) I was charged an additional 394 dollars when I checked in! Was livid at this point! Also parking you had to pay for. To use the amenities at the Shores of Panama was 30 DOLLARS A DAY! Just to use the pool! Or even the beach access! Craziness! I called Priceline to try to tell them this was false advertisement and Priceline reps after reps, were rude! Priceline did not inform me of any of the hidden fees! Will never use Priceline again! And will tell everyone and write reviews EVERYWHERE!

STAUNTON, VIRGINIA -- I booked a room using the name your own price feature. When I looked up the hotel, I saw the rooms were cheaper on the hotel website. I reported the price difference to Priceline using the online chat feature because the phone wait time was 20+ minutes. I thought I was getting a 100% refund, and therefore, the room was canceled. They even said I would get a 20% price difference bonus. I was really impressed with the customer service and complimented the customer service rep. Well... guess what? I was completely wrong. The room wasn't canceled at all. So when I booked the room through the cheaper website, I effectively booked 2 hotel rooms.

I was leaving for the trip the next day, so the refund didn't show up on my credit card until several days later. It was only for $50 not $150. I contacted Priceline to see when I would get the other $100. They claim the reservation was never canceled and they never used the words 100% refund. The company wouldn't let me see a transcript of the original chat. They say I misunderstood. Now I feel double-cheated. Don't use Priceline. Too good to be true.

CINCINNATI, MARYLAND -- I placed a bid on a 3.5 star hotel and "won" a bid for a 3 star hotel. Priceline by their own standards do not rate the hotel as 3.5 stars, Trip Advisor has the hotel as a 2.5 star hotel and Google shows it as a 3 star hotel. When I called Priceline to dispute the hotel rating they read from a script saying the price was nonrefundable. That policy would be fine if I had gotten what I bid on. I think their practices are fraudulent and I am filing a BB claim against them as well as disputing with my credit card.

I just purchased a room from Priceline. I also purchased the insurance. As soon as they sent me the confirmation I checked online with the actual hotel. The hotel cost was cheaper than Priceline. I immediately contacted Priceline, within 5 minutes. They claimed it was less, even though I sent them to the actual site. They refused to cancel the reservation nor to honor the insurance. ONE BIG rip off. Now the hotel gets 1/2 the money for the room and I paid for useless insurance and more for the room than I could have if I had wanted to pay for a room of this caliber in the first place.

TEXAS -- Booked a hotel with them. Either, and it is possible, I messed up the date or it got changed and I missed it. Showed up for my hotel a week later than the date. Hotel marked me down as a no-show and didn't have any extra rooms either. Ended up double paying for the trip on hotel. I called Priceline immediately. They never offered any help at all. Just "sorry sir" and "That is all we can do. You agreed to the rate and time." I will never use them again. There was no offering for future perks or anything. So all they have to do is "accidentally" shift your date forward and you will be billed twice. This would be real easy to do on their part.

SIMSBURY, CONNECTICUT -- We booked a hotel and had a family emergency come up within only two hours of booking the room. Called Priceline.com and respectfully explained the situation. Although Priceline representative admitted that they have made many exceptions in the past, representative refused to be flexible in any way.

After suggesting that the company applied their policy in capricious and discriminatory manner, the service representative took on a rude, uncaring and totally arrogant attitude. This outfit has absolutely no respect or compassion for the customer. I will never, ever use Priceline.com again. Buyer beware! Go to someone who genuinely cares about - and values - their customers. Not Priceline.com.

COLORADO -- I made reservations on the Priceline website for a hotel in Montana in September. The reservation was for 4 nights ending on the 15th. Now, I readily admit that I'm not a computer genius, but I am able to navigate a calendar. There was a serious glitch in the website, and I ended up being booked for ONE night (the 14th). No problem, I thought. Easily resolved with a phone call.

So, I do know that ALL call centers are outsourced now, but it only adds to the frustration to try to explain times and destinations to someone for whom English is a second language. I was told by the representative that I needed to make a new reservation on the website, then call back with the trip number, at which point they would cancel the previous reservation. They would NOT fix the reservation on the phone. I did as I was asked, but when I did, the price had gone up by $10 a night, and a $36 fee had been added.

Had this been a result of my mistake, it wouldn't have been an issue, but it was their site that cost me nearly $100. I was told that "hotel rates change, ma'am, and nothing would be done." I said, "But it was your mistake, not mine" and the guy actually said "That's too bad, ma'am" and got me off the phone as fast as he could. Never, ever again will I use this service. EVER.