NORWALK, CONNECTICUT -- I rented a car through Priceline provided by EZ Rental Car. At the counter during pick-up, I was told the fees paid directly to Priceline would be refunded to my credit card. So I paid the deposit and extra fees. On returning home, the original charge plus the new charges appeared on my bank statement. EZ Rental Car customer service didn't seem to know how to resolve the situation after two phone calls. On to Priceline. I explained the situation and received a customer service case number via email. The message stated the resolution would require 10 business days.
On the eleventh business day, nothing. So two more phone calls to Priceline. They now claim the original fee was for insurance and roadside assistance. The same charges added at the rental counter. The total is now three times the original price quoted and paid for online. It's now time to have my credit card company dispute the charges. I will never, ever under any circumstances use Priceline or EZ Rental Car again.
OCEANSIDE, CALIFORNIA -- After I secured the price for my rental car. I realized I did not know where to pick up my car so I call your toll free #. Waited on phone for one hour then they hung up on me. I called back only to learn the company was closed!!! When I got to car pickup I was told because I did not have major credit card I had to deposit 500. And have a flight # to secure an economy car. I didn't have to fly out but I made a flight booking anyway and had them add the 500. Thinking this would help my chance to get a car for three days. Nope because my card was govt. issued they did not honor it!!! Two and a half hours I cussed the guy out and paid 50 Bucks for Lyft and Lyft was the best experience of the day. Very pleasant driver and most helpful. Thanks Lyft!!! You came through again!!!
Booked a rental car with Priceline six months in advance. Regrettably provided a credit card number which they immediately charged. When I tried to make a change to the reservation even though it was six months a car rental for heaven sake's they would not make any change nor will they refund the payment provided which was over $200 more than if I had made the reservation directly with the car company itself. Avoid these people at all costs.
ORLANDO FLORIDA -- I rented a car through Priceline and ended up paying more for the car than any other I saw. The rental with Next Car Rental was nasty, they charged an absurd amount of additional insurance and when I called Priceline they couldn't do nothing... First and last time with Priceline and First and last time with Next Car Rental.
JACKSON, MISSISSIPPI -- Booking through Priceline.com is a total rip off. My card was charged nearly $300 for a car that I did not utilize. I was told that they could not issue a refund. I will never ever again use Priceline nor do I recommend anyone else. It is a total rip off and a shame if you ask me.
NORWALK, CONNECTICUT -- I booked a flight and car rental through Priceline that boasted a 24-hour cancellation guarantee. I had to change my flight to a different day, so I took advantage of the cancellation and re-booked a new flight and car. To my dismay, only the flight portion of my trip was actually cancelled. So now I am being charged for 2 full price car rentals. I called Priceline to discuss the matter, and ask for a refund on the first car rental, reasoning that "No one would cancel their flight, but not their car - it seems reasonable I would assume the entire trip would be cancelled." They would not budge.
I went up 3 levels of managers on the phone, and each just kept reciting Policy, and that I had a chance to read the fine print (I DID, but this was an honest mistake based on pretty sound assumption! Any good company would have worked with me!). They claimed there was no way to override a restricted reservation, and Priceline cannot control refunds. They also told me there was a different phone number to contact corporate on the website (they wouldn't give it to me - said to check the website), but I found none. They said they did not have a contact from the legal department, and that "I've gone up as far as I can by talking to the 3rd level supervisor."
Employee IDs were taken, but I don't see how it makes a difference with this horrible company (for reference, they are **). Shame on me for trying Priceline again when, last Christmas, the car I reserved was not available for me when I arrived at the airport, and I had to wait 3 hours with a toddler, a dog, and my senior mother in tow for another car. I won't make this mistake again. I will never, ever use Priceline again.
TAMPA, FLORIDA -- I am writing to inform others of what happened to me when I booked through Priceline.com for a rental car with Avis Car Rentals at Tampa Airport. We picked up our rental (SUPPOSED to be a full size car) upon arrival in Tampa. Due to a shortage in stock, they didn't have what we had reserved. The rental agent went on to insist that we pay for an upgrade, or else we would have no choice but take a smaller car. With kids, a smaller car wasn't an option.
We were not interested in paying an additional $400 for an SUV, although felt they should provide us a free upgrade for not having our vehicle selection. The agent got upset with us because we were not willing to pay more, and told us we had to take a Crown Victoria if we didn't want to pay more. The car was old and had NO options. I called Priceline to complain, and they informed me they would investigate, but couldn't do so until after our rental term had concluded. We brought that piece of junk back to them 2 days later (a storm prevented us from returning earlier).
The next agent kindly gave us a midsize SUV instead, as they still had no full size. This was good, we were pleased, although the next day, we noticed a charge on our bank account from AVIS for $200 US. I called AVIS, the "MANAGER" said it was a deposit, that would be refunded when we returned the vehicle. We were not informed of any charge, didn't sign anything for it, and never received a receipt. When we returned to Canada, I waited a few days to see the return on our account, and nothing came. I called Avis, and they said it could take up to 5 business days.
I waited 6 days, then called, and they said that there was no record of them having any deposit. I spoke to 4 people that day, some saying there was a deposit, others saying there wasn't, and one saying we had to PROVE that they had taken a deposit. In the following week, I dealt with Avis by phone and email over 15 TIMES, each time getting a different story, NEVER having the privilege of speaking with a Manager, and always a different representative.
To date, I have sent them Bank Statements, and I have even three way called the bank WITH them on the phone. Every time they tell me - "We are investigating this. I have opened a case for your issue. It will take 14 business days. Someone from Central Billing will contact you." They have not contacted me. I called Priceline.com for support, and they said they have nothing to do with it.
I would not suggest booking with Priceline.com due to their lack of customer support, and I certainly would not recommend AVIS. And should someone from Priceline or Avis wish to contact me regarding this post - I will only speak with upper management at this time. Evidently the staff at either business does not have the empowerment to do anything, and do not take any accountability on behalf of the company.
MASSACHUSETTS -- I booked a week long car rental with them. Had to cancel the entire trip. I understand their terms and conditions, but was hoping like many other companies such as airlines, they would give me credit towards future trips. But they showed no desire to do so. Such restrictive Ts&Cs make them not worthwhile to use. In another trip I used them and it was too much hassle to talk to the rental company to extend my trip. You are much better off to book directly with the car rental company or use Kayak and others. I would never use them again for anything.
AUSTIN, TEXAS -- Absolute Priceline rip-off. Reserved an Advantage rental car on Priceline at a very low rate. Rental was advertised on Priceline as unlimited mileage. I live in Austin and used the Austin airport facility. I drove to Houston and back over a two day period. Only at the Advantage counter I was told there would be a high mileage charge of $20 per day.
This mileage charge made the final cost of the rental more than double the price I paid on Priceline. I complained to Priceline and was referred to read the fine print of the "Important Information" section of the Priceline rental agreement. Hidden away was a statement that local rentals subject to mileage restrictions. Priceline advertises Unlimited Mileage yet allows the car rental agencies they represent to hide their high mileage practices. I told the Priceline representative that I am a frequent Priceline customer and that from here on I would never use Priceline again. The representative couldn't care less and immediately ended my phone call. Buyer beware!
NORWALK, MASSACHUSETTS -- I booked a Dollar rental car through Priceline, months in advance, for a Christmas PU at the Cancun airport. Showed up and they had no more cars available and I had to rent from Hertz for over $600 more than my original reservation through Priceline. It was Christmas afternoon and my 3 teens and I needed to get down to our hotel before dark, so I was stuck with a ridiculously overpriced rental (almost $1000).
Spent an hour on phone with Priceline when I returned, and got nowhere. No responsibility whatsoever, no apologies, no effort to help me get reimbursed. How can Priceline continue to sell/advertise and guarantee products/services that don't deliver? What good is a reservation anyway? I will never use Priceline or Dollar ever again.