Priceline Car Rentals Consumer Reviews - Page 2

PHX, ARIZONA -- One of the terrible experience I had in this trip. Also I decided I will never going to book again with Priceline. 3 day rental car I have booked with Priceline (Advantage rental company). I took the car on Nov 24 night and I have started my trip on next day early morning. After 2 hours' drive my two car tire got blasted. Immediately I called my insurance company (roadside assistance) and they came and replace one tire and they said you should not continue my trip with this car, you call the rental company for replace with another car.. I called my rental company (Advantage) and asked another car but they said there is no availability then I don't have any other option and return to airport for return my car..

I return my car and they told me to fill one form to reimbursement. I have filled. Also they cancelled my rental agreement and charged one day rental from my card. Also they told me, whatever money I paid through Priceline will be return to my card.. But still now this will never happens. Also I have called customer care for so many time both Advantage and Priceline. Until now I didn't get the refund.. Advantage telling that, "This the final bill. We charged only one day rental. Also whatever money you paid you have to check with Priceline," like that. From Priceline they are saying, "Whatever you paid you have to check with Advantage."

Avoid Priceline! Booked a car rental and arrived in Tampa to pick up car. Because I had a Florida license was told I was a car their risk and was refused a car rental. We are in our 60s, gave licenses and credit cards and airline flights info as well as Priceline confirmation numbers. Nope, but conveniently they went door and car rental next door would rent to us at much more $$$$$. Late in eve and stuck. Called to complain to Priceline and agent/senior agent we're not surprised and said that's car rentals policy and we should have read fine print. Asked why they did business with companies they had these practices and put us at risk....no response. AVOID Priceline.

ATLANTA, GEORGIA -- Booked a prepaid car on Priceline with Advantage Rent A Car in Atlanta. When I arrived they had no cars available. Absolutely none and we're unsure if they would be getting any back soon. Their counter closed at midnight and they said I should go to EZ car rental and ask them. The folks there also had no cars and couldn't say if a car would arrive soon and how many people ahead of me in line there were. They said I would be able to get a refund from Priceline. Called Priceline and they tried once to contact the vendor with no success, so now I will not be refunded until the vendor contacts them back (and they have 22 days to do so). I have spent a lot of money on Priceline but don't intend to give them any more business

NORWALK, CONNECTICUT -- I rented a car through Priceline provided by EZ Rental Car. At the counter during pick-up, I was told the fees paid directly to Priceline would be refunded to my credit card. So I paid the deposit and extra fees. On returning home, the original charge plus the new charges appeared on my bank statement. EZ Rental Car customer service didn't seem to know how to resolve the situation after two phone calls. On to Priceline. I explained the situation and received a customer service case number via email. The message stated the resolution would require 10 business days.

On the eleventh business day, nothing. So two more phone calls to Priceline. They now claim the original fee was for insurance and roadside assistance. The same charges added at the rental counter. The total is now three times the original price quoted and paid for online. It's now time to have my credit card company dispute the charges. I will never, ever under any circumstances use Priceline or EZ Rental Car again.

OCEANSIDE, CALIFORNIA -- After I secured the price for my rental car. I realized I did not know where to pick up my car so I call your toll free #. Waited on phone for one hour then they hung up on me. I called back only to learn the company was closed!!! When I got to car pickup I was told because I did not have major credit card I had to deposit 500. And have a flight # to secure an economy car. I didn't have to fly out but I made a flight booking anyway and had them add the 500. Thinking this would help my chance to get a car for three days. Nope because my card was govt. issued they did not honor it!!! Two and a half hours I cussed the guy out and paid 50 Bucks for Lyft and Lyft was the best experience of the day. Very pleasant driver and most helpful. Thanks Lyft!!! You came through again!!!

CALIFORNIA -- I booked a car through Priceline in my name. I was charged immediately, though I didn't realize I would be and it was apparently non-refundable, non-changeable and non-cancellable.

I was unable to make the trip. My husband got to the rental counter only to find out that he couldn't access the car. The rental company said it was fine with them to change the name, but it would have to be through Priceline. Priceline refused.

I spoke with Chelsea (a "supervisor") whose employee # is 5260331. She kept telling me that there was nothing they could do. I corrected her to the fact that there was certainly something they COULD do, but there was apparently nothing they WOULD do. As such, I have disputed the charge and my husband and daughter will use Uber instead.

Given the number of alternative options in this space, it is staggering to me that they are so unwilling to accommodate their customers.

No problem, I will no longer be their customer. Good riddance Priceline!

MASSACHUSETTS -- I booked a week long car rental with them. Had to cancel the entire trip. I understand their terms and conditions, but was hoping like many other companies such as airlines, they would give me credit towards future trips. But they showed no desire to do so. Such restrictive Ts&Cs make them not worthwhile to use. In another trip I used them and it was too much hassle to talk to the rental company to extend my trip. You are much better off to book directly with the car rental company or use Kayak and others. I would never use them again for anything.

AUSTIN, TEXAS -- Absolute Priceline rip-off. Reserved an Advantage rental car on Priceline at a very low rate. Rental was advertised on Priceline as unlimited mileage. I live in Austin and used the Austin airport facility. I drove to Houston and back over a two day period. Only at the Advantage counter I was told there would be a high mileage charge of $20 per day.

This mileage charge made the final cost of the rental more than double the price I paid on Priceline. I complained to Priceline and was referred to read the fine print of the "Important Information" section of the Priceline rental agreement. Hidden away was a statement that local rentals subject to mileage restrictions. Priceline advertises Unlimited Mileage yet allows the car rental agencies they represent to hide their high mileage practices. I told the Priceline representative that I am a frequent Priceline customer and that from here on I would never use Priceline again. The representative couldn't care less and immediately ended my phone call. Buyer beware!

NORWALK, MASSACHUSETTS -- I booked a Dollar rental car through Priceline, months in advance, for a Christmas PU at the Cancun airport. Showed up and they had no more cars available and I had to rent from Hertz for over $600 more than my original reservation through Priceline. It was Christmas afternoon and my 3 teens and I needed to get down to our hotel before dark, so I was stuck with a ridiculously overpriced rental (almost $1000).

Spent an hour on phone with Priceline when I returned, and got nowhere. No responsibility whatsoever, no apologies, no effort to help me get reimbursed. How can Priceline continue to sell/advertise and guarantee products/services that don't deliver? What good is a reservation anyway? I will never use Priceline or Dollar ever again.

TAMPA, FLORIDA -- I did not like that the car's condition was less than hoped for. There was quite a few stains in the car's exterior. The transmission was very jerky. And after a day the air conditioner smelled like stinky feet. I also do not recommend going with Priceline in the future. After flight changes that we could not control we ended up at a different airport than expected. Priceline would not allow us to change our rental car location, time or date. This was such an headache in the initial pick up.

We ended up spending $100 in and Uber ride to get to our initial location pick up point. How can a rental car company not allow you to make changes after changes happen in travel? It happens all the time. And they just left us out to dry. Never booking again with Priceline.