ProFlowers.com Consumer Reviews - Page 2

SAN DIEGO, CALIFORNIA -- Ordered a nice bouquet and strawberries for my children's grandmother, to arrive Saturday before Mother's Day, because ProFlowers does not deliver on Sunday (already a bad sign). On Saturday, they told me that my delivery had been delayed. Rather than delivering at least on Monday, it was not until Tuesday that they finally did what I had paid them to do. In notifying me of the error, they also said that they would remove the Saturday surcharge, but when the delivery finally occurred, the surcharge was still on it. I will never use this company again. There is something seriously wrong with how it is being managed.

CALIFORNIA -- Received roses for Valentine's Day as a kit. The roses were so full of thorns, it was torture putting them in the vase. Flowers looked stale and it just ruined the whole experience for me. I waited a few days to mention to my husband that the flowers weren't really the best but I guess I wasn't clear enough because I received them again for Mother's Day! I just want to cry!! The roses at the grocery store are far superior! This time I looked up reviews on this company and found so much supporting comments, I told my husband NEVER to buy me flowers from ProFlowers again! I am not normally one to complain but spoiling two special days for me was enough!!!

ATLANTA, GEORGIA -- I ordered flowers for my sick grandmother who was hospitalized right before Thanksgiving. She was released from the hospital with no sign of the flowers I ordered. Needless to say, I cancelled the order as it was never fulfilled. As of 12/22, nearly an entire month later I have yet to receive a full refund. I have continued to call and am provided the same response that my refund is "being processed.'" Unacceptable! I will NEVER again order from this company. First my sick grandma never gets her get well flowers and then to add insult to injury, my refund is floating in limbo.

WASHINGTON -- I ordered a plant for my mother 5 days before Mother's Day. I accidentally made a mistake and put my own name as the recipient instead of my mother's on the on-line order (all other fields were correct). I called their 1-888 number immediately and was told that they cannot modify my order AT ALL. The customer service representative that I spoke to told me that someone will contact me by phone within 24-48 hours. Instead I received an email from a customer service representative which stated that "your order has already been processed and scheduled to be delivered..." thus they are unable to make any changes.

I think they should just cancel the whole customer service department, since they have no intention in providing any service at all. This is by far the worst ordering experience I have ever had. I will not order from them ever again and will not recommend them to anyone.

My husband and I were long time customers of Proflowers.com until recently. In May we went on their website to order flowers for my mother in law for Mother's Day and there was, what we thought was a great promotion "free shipping". "Wow" we thought this is fantastic, must be a stimulus plan to boost the e-commerce market.

After we ordered the flowers online with our Visa Card, there was a link on the page to get $15 off your next order, this to us did not constitute free shipping, but my husband clicked it anyhow, hey $15 credit is at least something, and a new window came up and asked him for my e-mail address and zip code, since this was my account. He checked it out and found out that if you clicked the "I want my $15 gift code now" button the detail said it would charge our credit card or PayPal account "for just a $1.95 activation fee billed by EasySaver Rewards to the credit card or PayPal account you just entered during your ProFlowers purchase."

It also stated, "To continue after the introductory trial period, do nothing and all the great benefits and savings will automatically continue for just $14.95 per month, billed by EasySaver Rewards to the same credit card or PayPal account where applicable." This was hidden and not something you would see easily if you didn't read the fine print. This is by far the most deceptive marketing that I have seen. The button (I want my $15 gift code now) does not indicate in any way that you are purchasing anything.

This advertisement implies that the $15 gift code is not part of any kind of purchase, or associated with any other partner. It asks for your e-mail and zip code which they already had for several years with my existing Proflowers.com account. I too couldn't understand why they would ask for it again so we never filled that information out and we were not signed up for EasySaver Rewards.

We opted to pay the shipping and handling charges. These charges came out to $19.97, equaling more than half the total cost of the flowers we ordered which were $29.98 plus $6.99 for a vase that was worth $1, plus tax totaling $60.36 for what we thought would be $36.97 plus tax. And to add insult to injury they also tacked on a charge of $4.99 for guaranteed May 8 delivery which we never asked for since this order was placed in plenty of time. If this isn't deceptive I don't know what is. We are pursuing this with our State Attorney Generals office.

Just so you know, I contacted customer service on May 6th to lodge a formal complaint and gave my contact information to the representative on the phone. I told her to have them call my cell number and on May 8th I received a call from a Special Program Associate on my home number. I never give my home number to the representative but it was listed on my Proflowers.com account. I returned his call that evening and one more time two weeks later but never received a return call.

So today I stumbled across this site which listed page after page of complaints for the same reason I lodged mine and decided to once again to respond to the original May 8th email from the Special Program Associate, this time I CC'd another associate whose email address I discovered at the bottom of the original email.

I received a call from the 2nd person who tried to tell me that they were very sorry for the confusion and that she was going to refund my account for any of the debits for the EasySave Rewards but we didn't have any account. If either of them actually read my emails they would have seen that I had already stated that.

After many minutes of canned statements I was offered a credit for the extra shipping charges of $4.99 and a free flower order which I declined. I'm not interested in receiving a refund; she didn't get the principle behind my lodging the complaint. THIS IS FALSE ADVERTISING, plain and simple and they need to be investigated for it.

WINSTON SALEM, NORTH CAROLINA -- Do NOT trust Proflowers! I ordered flowers for my daughter's birthday. We waited ALL DAY, having received an email at 6:00 AM saying the local florist was working on the order. NO FLOWERS! I kept checking the order status. It was "In Progress" ALL DAY. I finally called at 5:30 PM. They apologized but they WERE UNABLE TO FULFILL THE ORDER. No one called. No one emailed. No one called my daughter -- NOTHING. This was my first and last time and I'm writing this so that you can save yourselves.

VIRGINIA -- Hated dealing for 1 hour with ProFlowers.com Customer Service. Never again. They are the worst. Don't buy from here. They would not correct an asserted double order of two dozen AND one dozen. I called to correct and they refuse. I called to cancel and they refused. Evil. Evil. Evil. Do not do business with ProFlowers.com.

PITTSFORD, NEW YORK -- My boyfriend ordered April flowers valentine's day bouquet delivered to me. Red and blue tulips. The flowers are droopy and damaged. Some of the leaves are sliced or split and broken. They look like they were purchased at the dollar store. I feel terrible on his behalf, and he would be very upset if he were in town to see this. Requesting his money back.

Terrible! Ordered a bouquet for 93 year old grandma's birthday and it never arrived. Spent 40 minutes on phone with customer service who "resent" the order to the florist. Customer service refused to refund "same day service" rate even though it will supposedly arrive two days AFTER the delivery. Never again.

WATCH OUT. They will advertise CHEAP flowers. You order them online and won't know the DELIVERY charges until they have your charge card number. After spending so much time to get your "great" deal most pay the high fees. My flowers were $19.99 and the shipping and care fees were $16.99. Never again for me! Stay away or beware.