NORCO, CALIFORNIA -- I would like to take a moment to Thank in part ProFlowers.com for contributing to the lack of effort, care and beauty that arrives on my porch every Saturday before Mother's Day. The disappointment that arrives at my doorstep in the heat of the day, each year for over a decade now. The box itself looks wrong as if it was the ball used at my son's soccer game. The "card" that is in fact a 19 characters or less email; comes beautifully designed on the classiness of a plain white shipping label. Oh how the joy and hopefulness of opening a gift sent lovingly (in 3 minutes or less) by my husband of almost 15 years begins to fade away as I lay my eyes upon my more dead than alive flowers.
The giant vase that is sent with the smallest, most frail bouquet of over proved flowers is almost intentionally perfected to cause disappointment and the sad "I'm sorry" looks from various relatives whom also get the pleasure of viewing my Mother Days bouquet sent to me lovingly via FedEx.
In short I wish for the same thing next year as I have for the past 5 years. Write a nice email, print it out and tape a $70 voucher to my favorite charity on the back of the email. Heck even go pick some half dead freeway daisies surely they would have to outshine the ProFlower disappointment bouquet! Hopefully you all found my despair and Mother's Day disappointment amusing as it is pretty funny when you put it in perspective. Mother's Days is one day of the year we all have 365 each year to show the people that matter to us that we love them.
SAN DIEGO, CALIFORNIA -- After having a minor issue with an order, I called Customer Service to have it resolved!!! I'm not sure when this company subcontracted out their Customer Service, but obviously they have, as all the representatives I spoke with on three different calls, were horribly unintelligible!!! They all spoke with such thick accents that they were almost impossible to understand! Including their Supervisor!
In addition, the phone equipment they were using was either of an extremely low quality, or it was malfunctioning as ALL three calls were very very garbled and distorted, not that it would have helped if they were using the best equipment available, as again, their accents were beyond what is normally considered "reasonable" or "acceptable" for this type of work!!!
Several years ago, this was not the case, so apparently, at some point, they made the decision to sell out the quality of their customers experience for the almighty dollar!!! This company has gone downhill something horrible!!! And to add insult to injury, I was promised a gift coupon for my troubles, which was never received!!!
SAN DIEGO, CALIFORNIA -- Ordered a nice bouquet and strawberries for my children's grandmother, to arrive Saturday before Mother's Day, because ProFlowers does not deliver on Sunday (already a bad sign). On Saturday, they told me that my delivery had been delayed. Rather than delivering at least on Monday, it was not until Tuesday that they finally did what I had paid them to do. In notifying me of the error, they also said that they would remove the Saturday surcharge, but when the delivery finally occurred, the surcharge was still on it. I will never use this company again. There is something seriously wrong with how it is being managed.
CALIFORNIA -- Received roses for Valentine's Day as a kit. The roses were so full of thorns, it was torture putting them in the vase. Flowers looked stale and it just ruined the whole experience for me. I waited a few days to mention to my husband that the flowers weren't really the best but I guess I wasn't clear enough because I received them again for Mother's Day! I just want to cry!! The roses at the grocery store are far superior! This time I looked up reviews on this company and found so much supporting comments, I told my husband NEVER to buy me flowers from ProFlowers again! I am not normally one to complain but spoiling two special days for me was enough!!!
ATLANTA, GEORGIA -- I ordered flowers for my sick grandmother who was hospitalized right before Thanksgiving. She was released from the hospital with no sign of the flowers I ordered. Needless to say, I cancelled the order as it was never fulfilled. As of 12/22, nearly an entire month later I have yet to receive a full refund. I have continued to call and am provided the same response that my refund is "being processed.'" Unacceptable! I will NEVER again order from this company. First my sick grandma never gets her get well flowers and then to add insult to injury, my refund is floating in limbo.
WASHINGTON -- I ordered a plant for my mother 5 days before Mother's Day. I accidentally made a mistake and put my own name as the recipient instead of my mother's on the on-line order (all other fields were correct). I called their 1-888 number immediately and was told that they cannot modify my order AT ALL. The customer service representative that I spoke to told me that someone will contact me by phone within 24-48 hours. Instead I received an email from a customer service representative which stated that "your order has already been processed and scheduled to be delivered..." thus they are unable to make any changes.
I think they should just cancel the whole customer service department, since they have no intention in providing any service at all. This is by far the worst ordering experience I have ever had. I will not order from them ever again and will not recommend them to anyone.
ONLINE, GEORGIA -- For Mother's Day, ProFlowers delivered half dead lilies. Most appeared to be those ugly yellowish orange ones that grow wild along the road. They included a card from someone named **. My son's name is **. When I called them, they read the card my ** had sent me. They refused to send me the correct card. I save the flower cards from my son.
Yesterday was my birthday. I waited all day for the red roses my son said he had sent. They never arrived. My son called them. They said the FedEx driver could not find my subdivision and did not want to use his personal cell phone to call for directions. The roses arrived today. Today is NOT my birthday. My son received a refund. Well good for him and all of the other customers I read about that got screwed by ProFlowers. With all of those refunds, I hope Pro Flowers goes bankrupt! They could give a flying S about insulting and hurting feelings. They are a sorry organization.
SAN DIEGO, CALIFORNIA -- Confirmed orders for wife and daughter a week ago for delivery on Valentine's Day. On Valentine's Day at 1041 am, received a curt email from ProFlowers saying that they were sorry but they couldn't fill the orders, but would "expedite" delivery. It's a little hard to expedite an order when it's already late.
Called their 800 number to complain and was told, "we're so sorry for the inconvenience, but we took too many orders and hope to deliver your flowers within a couple of days." Asked to talk with a supervisor, was put on indefinite hold for 25 minutes, then transferred to "** in Los Angeles." ** assured me that the orders would be delivered today. They weren't ever delivered.
When I called again, they said that they were, "so sorry." I agreed that they are so sorry... so sorry in fact that I will NEVER use them again and go out of my way to tell others of my bad experience with their service and lack of concern.
NOT HAPPY. I booked flowers through the The Delta American Express shopping for ProFlowers and never received a confirmation. When the flowers didn't show up and I received no confirmation, I call ProFlowers who said they had NO order. So I went back and placed it again and even paid for same day delivery. This time I got a confirmation number. Only today I find out from the person with the birthday that they received two arrangements. I called ProFlowers again and they now directed me to ProFlowers Florist Express and they were the ones with two orders and REFUSE to credit me.
GUYS link your systems. You just screwed me for $160 because your right hand isn't talking to your left hand. I hope your customer satisfaction scores reflect this.
My husband and I were long time customers of Proflowers.com until recently. In May we went on their website to order flowers for my mother in law for Mother's Day and there was, what we thought was a great promotion "free shipping". "Wow" we thought this is fantastic, must be a stimulus plan to boost the e-commerce market.
After we ordered the flowers online with our Visa Card, there was a link on the page to get $15 off your next order, this to us did not constitute free shipping, but my husband clicked it anyhow, hey $15 credit is at least something, and a new window came up and asked him for my e-mail address and zip code, since this was my account. He checked it out and found out that if you clicked the "I want my $15 gift code now" button the detail said it would charge our credit card or PayPal account "for just a $1.95 activation fee billed by EasySaver Rewards to the credit card or PayPal account you just entered during your ProFlowers purchase."
It also stated, "To continue after the introductory trial period, do nothing and all the great benefits and savings will automatically continue for just $14.95 per month, billed by EasySaver Rewards to the same credit card or PayPal account where applicable." This was hidden and not something you would see easily if you didn't read the fine print. This is by far the most deceptive marketing that I have seen. The button (I want my $15 gift code now) does not indicate in any way that you are purchasing anything.
This advertisement implies that the $15 gift code is not part of any kind of purchase, or associated with any other partner. It asks for your e-mail and zip code which they already had for several years with my existing Proflowers.com account. I too couldn't understand why they would ask for it again so we never filled that information out and we were not signed up for EasySaver Rewards.
We opted to pay the shipping and handling charges. These charges came out to $19.97, equaling more than half the total cost of the flowers we ordered which were $29.98 plus $6.99 for a vase that was worth $1, plus tax totaling $60.36 for what we thought would be $36.97 plus tax. And to add insult to injury they also tacked on a charge of $4.99 for guaranteed May 8 delivery which we never asked for since this order was placed in plenty of time. If this isn't deceptive I don't know what is. We are pursuing this with our State Attorney Generals office.
Just so you know, I contacted customer service on May 6th to lodge a formal complaint and gave my contact information to the representative on the phone. I told her to have them call my cell number and on May 8th I received a call from a Special Program Associate on my home number. I never give my home number to the representative but it was listed on my Proflowers.com account. I returned his call that evening and one more time two weeks later but never received a return call.
So today I stumbled across this site which listed page after page of complaints for the same reason I lodged mine and decided to once again to respond to the original May 8th email from the Special Program Associate, this time I CC'd another associate whose email address I discovered at the bottom of the original email.
I received a call from the 2nd person who tried to tell me that they were very sorry for the confusion and that she was going to refund my account for any of the debits for the EasySave Rewards but we didn't have any account. If either of them actually read my emails they would have seen that I had already stated that.
After many minutes of canned statements I was offered a credit for the extra shipping charges of $4.99 and a free flower order which I declined. I'm not interested in receiving a refund; she didn't get the principle behind my lodging the complaint. THIS IS FALSE ADVERTISING, plain and simple and they need to be investigated for it.