PITTSFORD, NEW YORK -- My boyfriend ordered April flowers valentine's day bouquet delivered to me. Red and blue tulips. The flowers are droopy and damaged. Some of the leaves are sliced or split and broken. They look like they were purchased at the dollar store. I feel terrible on his behalf, and he would be very upset if he were in town to see this. Requesting his money back.
Terrible! Ordered a bouquet for 93 year old grandma's birthday and it never arrived. Spent 40 minutes on phone with customer service who "resent" the order to the florist. Customer service refused to refund "same day service" rate even though it will supposedly arrive two days AFTER the delivery. Never again.
WATCH OUT. They will advertise CHEAP flowers. You order them online and won't know the DELIVERY charges until they have your charge card number. After spending so much time to get your "great" deal most pay the high fees. My flowers were $19.99 and the shipping and care fees were $16.99. Never again for me! Stay away or beware.
ILLINOIS -- I place an order for two sets of 2 lit for Mother's Day one to be delivered to Illinois the other to California. To make a long story short they delivered both sets to Illinois. When I called customer service to complain about the mistake they seem disinterested in helping me in any way. In fact told me they couldn't guarantee at this point to deliver flowers in time for Mother's Day. When I advertise next day delivery do not use this company under any circumstance.
Flowers arrived limp and dead. I had ordered Roses, but they sent me something else. I don't know what they are, because they are mostly dead. The first impression is the one that counts. The recipient was very disappointed and thought it was done on purpose to piss her off. No replacement flowers, refund, or resending the correct ones will undo the damage. Thanks ProFlowers.
First I only complained (did not ask for a refund out right) because I had one more day for delivery. ** assured me I would get them the following day in the morning, so I waited. I did not receive the order by 10AM so I called. They had no record of a replacement order and said they have over 200 employees with many **. When I requested same day delivery (because of my problem), they said they could not deliver the same day, even though they offer this service online. So now it is Friday and mother's day is on Sunday. I don't have any Roses with a refund that means nothing.
STAY AWAY FROM THESE GUYS. I also have experience with 1800Flowers, but they also made mistakes sending the wrong/dead flowers. To be fair, they only screwed up 1 time out of 7 orders. But that one time was enough for me to look like a cheap fool and go to ProFlowers, and now this! Walk to your local florist and have them deliver the old fashion way.
FULLERTON, CALIFORNIA -- After I ordered flowers online with my Paypal account, there was a link on the page to get $15 off your next order. I clicked it, and a new windows came up and asked for my e-mail address and zip code and click the "I want my $15 gift code now" button. The detail said it would charge my credit card or Paypal account, "for just a $1.95 activation fee billed by EasySaver Rewards to the credit card or PayPal account you just entered during your ProFlowers purchase."
It also stated, "To continue after the introductory trial period, do nothing and all the great benefits and savings will automatically continue for just $14.95 per month, billed by EasySaver Rewards to the same credit card or PayPal account where applicable." My 2 complaints are:
Not only does the pop-up window imply that the $15 gift code indicate it is not part of any kind of payment for a order, or associated with an order. It asks for your e-mail and zip code. Proflowers already collected my e-mail address and zip code in the ordering process. If the two were related (which most would assume THEY ARE NOT), I would not need the enter the information again.
I can't tell you how disappointed I am in this service. I was promised next day delivery and instead I got a message 2 days after the funeral telling me that you never delivered my flowers. This is outrageous and HORRIBLE customer service.
I was grieving during the funeral so I did not look to see if my arrangement had arrived but when I opened this email I was livid. I will not be using this service ever again and I will be instructing any friends and family member to cross you off their list as well.
Who knows the number of families this has happened to and to think I suggested that you prepare all the arrangements for my Aunt's Homegoing Service! Would she have had no flowers and someone think about it 2 days later with an apology and a request to send them to her home?!? She is no longer living! There is no home to send it to! There isn't a valid excuse for this type of customer service and as I said I am done with your company.
The next time you cannot deliver an order you should call that person immediately. The email should have been sent in a timely fashion and a full refund along with delivery of the flowers to the grave site would also be advisable when you offer a service you cannot/did not provide. Please change your name to Florist because there was nothing pro, express, or floral really about this service.
Although you did take my money in a timely fashion, seconds after I hit the button no less, it will be returned in 1-3 business days!!! Do you know what WTF means?! I don't know if there is a Better Business Bureau for online businesses, but I WILL BE SURE TO FIND SUCH INFORMATION OUT!!!!!
The lack of professional service from your company was and is a disservice to me, my family, and my aunt who's no longer with us! In my time of grief I reach out for your services for the little comfort it would offer and you provided me nothing in return! This is a mistake that can never truly be repaid and is burned into my memory never to be forgotten!
To read the fact you feel this is a mere "inconvenience" to me during this time of grief is more an added insult to injury! How dare you! This was not for Valentine's Day or a baptism! This was a FINAL GOODBYE with a date, time, and payment for your services which weren't rendered. You should be ashamed as a company with how you handled this and do better for the next first time user of your service because you want them to come back. I MOST CERTAINLY WILL NOT!!!
SAN DIEGO, CALIFORNIA -- Never order from ProFlowers or their 5 other businesses!!! For Valentines Day I ordered 15 tulips from ProFlowers (from me) and a small giraffe ring holder from Red Envelope, an affiliate business of ProFlowers, (from my kids) for my wife. I was promised delivery on Valentines Day by the end of business. I do not know about you but I think the end of business day is 6pm. Well… not ProFlowers! They consider 8pm the end of business day.
We waited all day for the delivery. I wanted to have the flowers on the dining room table for our special Valentines dinner and have my kids give their mother their present after dinner. Luckily I got her some jewelry as well because the ProFlower delivery came at 7:54pm. The beautiful display of 15 tulips they show on the website turned out to be 13 drooping ½ dead and frozen buds. When I placed them in the vase they looked like Charlie Brown's Christmas Tree. The buds all hit the counter top because they drooped so much.
We had already put our kids to bed (they are 2 and 5 years old) so we had to wake them up to see mom open her gift. The giraffe was as stated on the website but what a disappointment. To wait all day and finally get the gifts at 8pm on Valentines Day ruined a special occasion. Luckily I have an understanding wife who was happy with the effort if not the outcome.
When I called the customer care line (that's a laugh) the operator tried to blame UPS for the screw up. When I reminded her ProFlowers contracted UPS and chose that method of delivery so it is ProFlowers responsibility she could do nothing but agree. I got my money back for the flowers & delivery of flowers but no discount was offered for the giraffe.
I will NEVER order anything from ProFlowers or their 5 other businesses, ProPlant, Red Envelope, Cherry Moon Farms, Shari's Berries & Personal Creations.com. I should have read the reviews before I ordered from them. Do yourself a favor and stay clear of these brands.
I ordered flowers for my wife for Valentine's day. We have had some pretty major plumbing issues, mold remediation, wall replacement and outside ice damage that resulted in a crushed A/C unit (guess that can wait ‘til spring) all while my wife is off of work for two years due to the latest addition to our household…
So, things were tense anyhow and I really had no business spending much money - but I kept hearing all these radio ads about ProFlowers and I thought, you know it's a nice idea, my wife loves flowers and usually asks me not to spend the money – I haven't used them before but – it'd save time – so, I ordered from them.
The order showed up with the wrong vase, a broken stem on one of the star-gazer lilies (this will ruin 3 blooms) and was left sitting on the porch in temperatures in the teens or so for close to an hour because nobody rang the bell when it was delivered.
My wife's reaction when she saw it was excited, then when she saw the broken stem and I told her I'd spent an additional 19.98 for a vase they didn't send – she got a little teary hugged me and just said "it was a sweet thought, honey – you tried…” – KILLED ME
I contacted them and they told me they'd send a cheaper arrangement after the holiday is over. Not ideal – but I looked and found something that was listed on their site for less than the total of my order (the figure their previous email told me to use) – So, I found something that was listed on their site for 15 dollars less than the total I was told to use. After sending them the requested information, I get a reply telling me that they can't ship that one because it is too expensive. Since I can't use the pricing information of their site, I have requested a list of things I maybe able to order but – MY LORD, talking about pouring salt in a wound and rubbing at it…
EUGENE, OREGON -- I bought your flowers for my wife (married over 20 years) for Valentine's Day 2009. I usually go buy a vase, roses and filler to make my own for around $20 all together. This year I wanted to something more “special”, so I ordered through Proflowers.com and spent $53. BIG MISTAKE! I turned out to be the worst experience.
I thought it would be really special to have them delivered to her work. I imagined here sitting at work and in walks a nice bouquet for her in front of other employees. What she got was a box with Proflowers.com advertising all over. So now she had to open this up, assemble the flowers and dispose of the garbage herself. Plus your pictures of my order clearly showed filler flowers (baby's breath) and there were none of those included.
So what she ended up with: very cheap, unappealing bouquet of roses, no foundation like ferns, no baby's breath filler flowers shown on your website, she had to put together the arrangement herself, she had to dispose of the garbage.
Doesn't sound very special to me! Why don't they show a picture of what's actually delivered when placing the order? I can tell you why, because that's very unappealing and they wouldn't sell much. Also I was supposed to get free shipping. That's another story. It's not really free shipping like they say. You actually have to sign up for another service that charges an annual fee. If you don't enroll for the service……. don't qualify for the shipping “rebate”. That was not disclosed when placing the order. This is fraud! Another warning, you will get spammed with emails to buy more crap from them or other companies they're associated with.