WILMINGTON, NORTH CAROLINA -- DO NOT BUY PROGRESSIVE INSURANCE for your RV, Boat, and possibly for any other vehicle. I had a full coverage “stated value” policy for over ten years. I paid extra (around $500 yearly) to cover the RV for a value of $19,000. Then I had ONE claim this year due to a windstorm ripping off the roof, a roof on a much newer RV beside mine, and a large oak limb behind it.
Right from the beginning on the phone the adjuster talked like he had already made up his mind that he would find an “exclusion” in the policy to deny my claim. Sure enough, he looked at the RV for 5 minutes, took some pictures, and proceeded to tell me that the roof was old and damage was due to “wear and tear” and thus, not covered. They would not even offer to cover a portion of the damage even though it was CLEARLY due to high wind and rain, not age.
I continue to complain to management, the BBB, the state insurance division, and others. But Progressive continues to come up with excuses for their position. There are only two excuses: Greed, The policy is worthless.
Of course the roof had a little age. It is a 1992 Winnebago. They knew the age of the roof, yet GLADLY took the high premiums every year. The point is, their “exclusions page” deep in the policy is MUCH longer than the coverage page and is purposely written vaguely to give them MANY ways to DENY YOUR CLAIM. I am not the first to discover this. Many thousands before have complained too, but they do not care. DO NOT BUY PROGRESSIVE INSURANCE. DO NOT BUY PROGRESSIVE INSURANCE.
MAYFIELD, OHIO -- I was refinancing my Home and was told my insurance was high. I looked around for quotes, and because of the Auto Insurance was with Progressive my wife wanted to use their Bundle. Info was exchanged over the phone and I was given a policy that cancelled my existing policy. Within the month I received a letter that they had sent out an inspector who looked at the outside of the house, and based on his inspection they cancelled my insurance.
There was a 12' Lilac bush that touched my gutter, and a screw that was holding a piece of siding in place (That was there when I moved in 7 yrs ago, because I didn't put it there, and it passed the sales inspection, and three appraisals). Basically, they did not want my business, but the agent on the phone had no problem canceling my current policy. DO NOT USE PROGRESSIVE BUNDLE PRODUCT.
OREGON -- I purchased an auto insurance policy for a new vehicle, filled out all of the particulars and paid initial payment. On the way to DMV was pulled over as vehicle had no current tags. Officer said the paperwork Progressive had provided me was not legal in my state. I called Progressive's helpline and explained I needed an online insurance card or an email with the correct documents. The person on the phone with me seemed to have a decent command of the English language, but seemed utterly befuddled as to how to provide the documents. The officer left me with over 700 dollars worth of tickets. I was very lucky the car was not towed.
Somewhere between the 20 and 30 minute mark the Progressive helper sent me emails with the "correct" documents. Having printed the new documents I went to the DMV to license the vehicle, 3 hours later my number was called at the DMV, where the clerk rejected the documents. I got home and contacted Progressive. After being hung up on twice, I asked for an immediate refund and to cancel the policy. I was given a name and a reference number. This all occurred on 9/23/15. I was "insured" with Progressive for less than 6 hours. It is currently 10/4/2015 and I have received no refund.
To summarize, Progressive sold me a bogus policy costing me over 700 dollars in tickets and adding dings to my driving record. They then wasted over 3 hours of my time, and to follow it up they stole my insurance payment. Lying thieves, so if you want to feel like you have been prison raped, go with Progressive. If that doesn't sound fun to you, run, don't walk, away from the single worst company I have ever had the displeasure of dealing with.
SAN ANTONIO, TEXAS -- I had been a client with Progressive since 2003. I made it to their "Diamond Member list" which means "full large accident forgiveness" which meant that it helped me keep my rates from going up if you're in an accident - even if it's your fault." I was so excited when I was told I was a "Diamond Member". After 11 years of paying for full coverage for 5 vehicles and four drivers and being a good paying client, I was forced to leave them in 2015 because I had a bad year in 2014 and some hail and theft claims during the years I was with them.
At the end of my 6 months policy of 2014, I received my renewal for January to August 2015. To my SURPRISE, I was going to pay close to $1000.00 for the 6 months! That is a house payment! I called and asked nicely why my rate more than doubled and they said because I had one accident which I was at fault, one accident not at fault, two hail claims and one theft claim! THAT is why I paid you every month so you can cover for that for over 11 years!
I have paid you way over in these 11 years to cover for my claims and have more left over! I never wanted to change because I was happy with them and their rates. But I realized that if you have "accidents" or claims, they don't care. As long as you don't make them pay they will treat you good. Insurance's overall suck. They make you pay ridiculous rates after you have claims or accidents. That is why they are called "accidents", most of the time you can't avoid them!
Now, I have been forced to look elsewhere, but luckily I found an insurance that would insure me for more than half the price Progressive wanted to charge me. My advice is, try to fix any problems yourself before contacting your insurance! :(
WEST PALM BEACH, FLORIDA -- Car went in for minor front end repair from an accident; 2009 VW Jetta Wolfsburg. Came back with hood and lights all wrong. Hood seemed too long/hooded over the headlights. It appears they used non-oem, perhaps used/refurb parts. Doesn't look right. Worse, the shop they chose apparently can't properly recode a car after taking battery out either. Stereo doesn't work now, which was working when I dropped it off, but of course the stereo now not working as soon as I pick it up is all just a big coincidence. What a crock.
Please, whatever you do, do NOT take your vehicle here for any type of repair. They not only send it off to a repair shop that does a poor job, but also do not care and do not stand behind their work. My wife noticed the front end looked goofy as soon as she saw it... You're telling me their "professionals" (I use the term loosely) didn't notice what my accountant wife picked up on right away?! It's not even her car... I'll update once we get the assessment from a real shop. Plan to also send that report along with our paperwork to the Attorney General in FL. People have to be complaining about this other than just us...
The shop they sent it to isn't even registered with the BBB!!! This is what we get from an insurance company we have been with for almost 10 years and never had a claim?! STAY AWAY FROM PROGRESSIVE SERVICE CENTERS - THEY PURPOSEFULLY TELL SHOPS TO USE NON-OEM/USED/REFURB PARTS AND COULDN'T CARE LESS WHAT HAPPENS TO YOUR CAR. THEY WILL ALSO STILL CHARGE YOU AS IF THE SHOP DID A TOP QUALITY REPAIR!
The guys working there are NOT repair/automotive trained personnel. They are there to do the paperwork and get the cheapest local shop to do the minimum repairs on your car while still charging you as if they are from a real dealership or autobody shop. We made this mistake by not researching it before we agreed to them "handle" our repair for us because it would be "so convenient".
We were 2+ weeks without a car, got it returned with a goofy looking front end full of crap parts and our premium stereo no longer functioning. THANK YOU PROGRESSIVE FOR SERVICE BEFITTING A LONG TIME CUSTOMER! I'D RATHER PAY MORE SOMEWHERE ELSE THAN GIVE THEM ANOTHER $1.
COLORADO -- On May 29, 2017 at 9 pm, my husband hit a deer driving in the middle of Kansas. The night of the accident he called to file the claim even though when the airbag deployed it hit his head and he wasn't feeling very good. When the claims person got on the phone all he said was, "Well, looks like you are not covered. Have a nice night." and hung up on him. My husband was left stranded with a total car 5 hours from home.
Since the accident he and I have both called Progressive to solve why they are claiming our car, which still have a loan, would not have comprehensive and collision when we requested it when we signed up. All of the countless RUDE Progressive people have told us is that we denied it and they have our signatures. When asking for proof and a copy of said signatures, the then VERY RUDE Progressive people say, "Oh well actually we don't need signatures if you accept the Declarations page and start making payments. That is the binding contract." Hmm. Well then how come you say you have our signature?
My husband filed complaint with the Colorado State Insurance Board, who supposedly is on the side of the people, did not help at all. Progressive sent a letter yet again saying they have our signatures and the Colorado State Board just listed to them. My husband died yet again to get said "signatures" from Progressive and prove they are lying but we still have not seen them. The Colorado State Board will only side with the Insurance company so don't go to them for help. We are still searching for ways to fight the denial of our claim and will do anything to prove how awful this company is and to spread our story to help others from being in such a horrible situation.
I've had Progressive for 2 years. It was a relationship that started off well, but only went downhill. When it started, it was a nice low rate compared to other companies. I paid the 6 months in advance to get the discount. Then I switched to the month to month and discovered I could get text alerts when my bill was ready. I was very pleased, except after 6 months they stopped and I was unaware when my bill was ready and missed payment. It was extremely stressful being unaware when the bill was ready, although I knew it was usually the 20th, it would have been nice to continue to receive the reminders.
Also, frequently parts of the website just would not load, making it very difficult to pay online. So after another 6 months I thought I should just pay the next 6 months in advance again so I wouldn't have to try to remember every month or rely on the availability of the website. I went online and selected to pay for my last month and the next 6 months, entered my credit card information, and clicked through. I received no indication that anything went wrong.
Today, a month later, I have received an email stating that my policy has been canceled and that I still owe them for the last month. I am extremely dissatisfied that I was not warned that my policy was going to be cancelled. It is uncomprehendingly frustrating to have the money to pay a company but have to go over hurdles to get them the payment.
I checked my bank statement and no money was charged even though I ended the transaction without any issues. The insurance is constantly going up even though I have only had one fender bender (a decal on the front of my truck hit the work box attached to some other guys work truck) and was told it would not increase my rate. It is just starting to make me feel rather scammed.
I highly recommend you DO NOT use Progressive. And if you decide to for your first year, shop around your second because other companies will give you a larger discount for having it. Unless of course, Progressive's ineptitude results in a lapse in coverage.
ALBUQUERQUE, NEW MEXICO -- Progressive has what may be the most outrageously incompetent customer service I've ever experienced. Over 9 personnel transfers today, almost 4 hours on the phone, and after 7 years being with them I've come to my wits end.
It all started with leasing a new car in December. I added the new car to my Progressive account. They faxed verification of account to the dealership so that they would hand over the keys. Now 4 months later, I find out the car was never added, there is a warrant out for me for driving without insurance, and attempting to resolve the issue with Progressive supervisors was fruitless. There are plenty of unworthy places to do business with. Perhaps Monsanto and Halliburton are at the top, but after today, I'd place Progressive close to those ranks.
MASSACHUSETTS -- I called to get insurance on my new vehicle and was given instructions. I went online and paid my first month premium. When I called back the next day just to verify, I was told that the information was incorrect. This would cause a 5 day delay in getting my car on the road. I cancelled my policy the same day and it took almost a month to get the money back even though it was withdrawn from my checking account the next day. Customer service gave a different story every time I called. Very poor service. Will never use them.
MANASSAS, VIRGINIA -- I agree to have $152.88 a month taken from my account for insurance. The first month was $152.88 and it was to be the same for the next 5 months. Well on 7/23/2013 my account was charged $172 and now they're telling me it's going to be 12 days before they can give me back the money they stole.... I live paycheck to paycheck and this overcharge has caused my account to be overdrawn by $10.99 and they have no plans of covering my overdraft fees which was $35... I just don't understand how they can steal my money and hold it for 12 days and I'm stuck with overdraft fees?
Needless to say this company thrives on stealing money and using other people's money for up to 12 days. I wish there was something I could do but I guess since this is a big company and I'm just one person I may as well be talking to a wall right now.... BTW I canceled my insurance with these crooks and I changed companies and I ended up saving $40 a month. AVOID Progressive Insurance at all cost because they will steal your money too.