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They Shorted Me 30 Pills, I Was Due 6 Control Substance
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OCALA, FLORIDA -- All I will say is that someone in that pharmacy took 30 of my control substance pills. If you take control substance before you leave that store and pay for them have them count the pills in front of you. Once you leave there isn't a dang thing you can do. Someone in that pharmacy took them maybe a little at a time and but they used me to get what they stole back into stock--I assume a inventory was coming.

I don't care what the ones who didn't do it or believe me or not but I just know that someone in that place stole them and Publix has to monitor better. They will be caught and when they are I hope I get to hear about it, especially the ones who snickered at me when I complained. They were the rude ones and I really used to like them.

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Charged Higher Price
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Rating: 1/51

ATLANTA, GEORGIA -- I shopped for a couple items and on the way to pay saw a table with clearance priced merchandise. I checked the expiration date and then took 2 bottles of juice. The cashier said it was full price when I asked her about the higher price on the receipt. I showed her the bottle with the sticker and she said I had already paid. Go to the customer service. 4 people were in line for that (they must make a lot of mistakes that are caught).

I leave the store and when putting the groceries in the trunk, I always check the caps on liquids, both caps were almost off. I don't remember them being that way when I checked the expiration date before putting them in my cart. I open them to see if there was an inner seal. There wasn't. I left them in the parking lot. I feel cheated and tricked. Fool me once... I'm going to Krogers or Whole Foods from now on.

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Discriminated Against
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GREER, SOUTH CAROLINA -- In April 2006, I was living in Greer, SC and I've been a long-time Publix customer and was thrilled they were in SC as I was from FL. In April 2006 I went into the local Publix (located at 411 The Pkwy Greer, SC 29650-4522). Being a disabled individual, I had my Service Animal with me. Upon entering the store, we headed to the rear for the meat department. We were there for less than 1 minute when the Manager came running up to me asking if "that" was a seeing-eye dog. I stated "No, this is a Service Animal."

The response received from the manager was that I had to leave the store with "that" dog. I told him it was against the law for him to force me to leave. The manager then responded that he didn't know what the laws were but we had to leave, it was a violation of health laws. I was too shocked and stunned, went home and dialed the corporate office.

After many calls, I was promised by upper-level executives that I would receive a letter in the mail along with a gift card. Nothing was ever received. I did complain further which only got me a phone call from some idiot that left a message for me, not leaving his name or phone number. That was it. I forgave Publix because of the way my former store manager had treated me, always with respect.

Everything had been going well until this past Thursday when I went into my local Publix store (6001 N Nebraska Ave Tampa, FL 33604-6855). You know, when a store manager listens and takes the side of an employee over a customer, there is a definite problem there. I am on food stamps. I purchased a bakery item the night before only to return it the next morning (before 9 a.m.). Leaving my wallet at home and not thinking that would be a problem, I went to return this baker item.

The Customer Service Manager was called because the person behind the desk was unsure of what to do (regarding my food stamp credit). The CSM tried to push another identical cake off on me and when I continued to tell her I didn't like it, I asked for the store manager - getting NOWHERE with her. This CSM spoke in whispers to the store manager before he arrived to speak with me. His mind was already made up against me. This was on Thursday, April 22. I phoned Publix on Friday, April 23 advised of my trouble and stated I would like a phone call back from either a district or regional manager.

Publix is not slow to respond and now I am so very sorry that I didn't file an ADA complaint in 2006. The CSM made a huge ordeal of the fact that I am on food stamps which the manager did too. I will not and do not need to shop at Publix. Once again, I am so very sorry I did not file an ADA complaint when the first discrimination took place in 2006. Think before you shop at Publix!

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Broken tooth due to foreign object inside pastry
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- I purchased an elephant ear at the store, and it had a foreign object in it. It broke my tooth and now I have to pay for a dental procedure without insurance. I filled in an accident report at the store, and corporate called next day to ask questions and said someone would contact me to follow up. It took them over a week to call me back and said they were not going to cover the dental procedure.
This company is unbelievable putting customers at risk and not assuming their mistakes.

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Over Priced
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

BOYNTON BEACH, FLORIDA -- I've been shopping at Publix ever since moving to Florida 12 years ago. The customer service has always been courteous and pleasant. It had been a pleasure to shop there, as advertised. We are surrounded by other supermarkets who have much better pricing on identical items. Publix has just become too expensive for me. When they charge $4.19 for milk, which is sold at Walmart for $2.79, I just had to give up shopping at Publix. Other than their 2 for 1 or buy one get one sale items, I don't shop there anymore.

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Extra Large Eggs Are Mediun Size
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

LEESBURG, GEORGIA -- I purchased PUBLIX brand exlarge eggs. I compared them to a higher cost brand. The results was the exlarge eggs were the same size as the higher end medium eggs. I did this numerous times. I find grading eggs is different for different brands. Buyer beware. I no longer purchase PUBLIX. The savings is not there.

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Discrimination
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Rating: 1/51

GROVELAND, FLORIDA -- Have asked several times to explain coupon policies and each time got a different answer. So I told the manager I hope he didn't mind if I recorded the conversation and he chases me out the store yelling, “I'm calling the police.” The next time I go in the assistant manager started to call me names and say I was a cheap person that uses coupons and I left. A week later I go in to do my normal shopping and I get trust pass from the police. Reason given is they no longer wanted to entertain my business.

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Undercooked Chicken
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BRUNSWICK, GEORGIA -- This is the second time we buy undercooked chicken. When I returned it, the staff did not even apologize for the inconvenience. Me and my family couldn't enjoy our dinner because we didn't feel safe.

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Bathrooms
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

NAPLES, FLORIDA -- When to the local Publix here in Naples, Fla and when I used their bathroom (dropped a deuce) I looked over and their was no TP!!

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Customer being towed
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TREASURE ISLAND, FLORIDA -- Today my wife and I did our usual routine. We went over to Treasure Island Publix and parked outside on the corner. We always bring our 2 greyhounds with us and take them across the street for a quick bathroom break. Then we go inside Publix to buy Sunday dinner. It takes no more than 10-15 minutes for the dogs to finish. When we turned around headed back to our car it was pulled out across the street by a towing company (Prestige Towing). The driver must have pounced on our car as soon as he saw us go across the street. I asked the tow driver to please stop and he said if I had $50.00 cash and could produce it in 5 minutes he would stop.

I ran inside Publix and spoke with the general manager. She told me they paged my license # on the loud speaker and when no one responded she ordered the tow. I explained we shop there almost every Sunday and bring the dogs for over 3 years. I asked her if she could help because I didn't have the $50.00 cash plus we had the dogs. She would not. Our car was towed with all my keys and the water for the dogs. We were so upset we forgot everything in the car. We were stranded for over a half an hour getting a ride and then paying $155.00 to get our car out of the towing yard.

We noticed the tow driver hiding behind a large bush embankment waiting for people like us with dogs to go across to the park. He calls the manager and tells her there is a car he has been watching for a while what should he do? They know we're not in the store but they go through the protocol by calling out the license # to cover themselves. Again, we were outside tops 15 minutes and our car was already on the tow truck which means Prestige Towing jumped on it and the Publix manager would not listen to "great customers" at all. What a horrible experience. Can you help us by telling our story?

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Publix Rating:
Star Star Empty star Empty star Empty star
2.1 out of 5, based on 14 ratings and
24 reviews & complaints.
Contact Information:
Publix
3300 Publix Corporate Parkway
Lakeland, FL 33811
863-688-1188 (ph)
www.publix.com
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