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A Little Bit of Bait and a Whole Lot of Switch
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MINNESOTA -- Here is what these people do. They offer a "Free Sample Bottle" where you only pay for shipping and handling for $4.95. Then when you call in, you discover that the bottle is enough for.... 15 days!!! Not even enough of the product to enable the buyer to do a trial equal to the time frames they presented in their radio pitch. Soooo when I asked to buy a second bottle so I could actually purchase have enough product to do a fair test, they quoted an astronomical price and would only offer the product at a normal price if I committed to their quarterly shipping program where you have to buy $125 worth at a time.

"But I just want to buy enough extra of the product to do the test which you want me to do...!" "Sorry but to actually receive that much of the product you have to sign up for our quarterly auto ship, or pay $2 a day!!!" I was so surprised at the utter stupidity of their marketing reasoning that I decided to write this and call my station.

Hey Purity, you just spent the precious goodwill that you advertised, promoted and spent money to earn. A new client calls in.... what an opportunity to have someone pick up the phone wanting to give a fair trial to your product (and your company) and then... you blew it. Instead of making it easy for people to fairly try it out, you instead immediately want to expand the sale and sink a deep long term hook. Shame on you!

Company Response 02/09/2015:

Thank you for your comments. We aspire to create a win-win relationship with our special free bottle offer and with all of our customers. We are sorry that your experience was not what you had expected. That is unfortunate, as we are devoted to creating very satisfied customers. Please know that even one displeased customer upsets us. Below are a few points that we hope will clarify our position, and we look forward to helping you in the future if you are so inclined.

  • When you dial into one of our 800 numbers that offer a free bottle, we will sell the free bottle only with no prerequisite to go onto any continuity program. The customer merely pays for shipping.
    o If you should choose to save money and try our advertised product on the continuity program we do invite people to join our super saver program – and you can cancel anytime.
    o On our auto-ship program, the product typically costs about $1.25 a day.

  • We have a dedicated, well trained customer service team standing by to please our customers. Any questions or comments can be easily managed thru customer care at 1-888-769-7873. The hours are Monday-Thursday 9am-9pm ET, Friday 9am-7pm ET, and Saturday 9am-5pm ET. With an A+ rating from the BBB, we can assure you we take customer satisfaction very seriously.

  • We are proud to do business in America, employing many people locally here on Long Island. We is quite charitable as well. We are devoted to product innovation and do not compromise for quality. We embrace good values such as integrity, respect, consideration and more. We serve our community and sponsor events to raise awareness for health and charity.

  • We donate money locally, nationally and globally – taking our civic responsibilities seriously.

  • We has a mission to make America a healthier place to live through health aging. We enjoy incredibly high customer satisfaction ratings, and we are dedicated to providing elite nutritional supplements, which follow the science.

  • Our superior quality vitamin formulations are scrutinized by our leading Quality Assurance department. We follow all cGMP regulations and guidelines.

  • We believe we offer people a terrific opportunity with our free bottle offers. Some are 15 days and some are 30 days. You just pay for shipping, and get to put the supplement to the test. We feel this is a very fair arrangement. Win-win. If a customer is not fully satisfied, we are pleased to provide a refund or cancel all future orders. We're not sure why this is being perceived as a “bait and switch.” It is perceived by most of our customers as a fair and generous offer. And that is our motive.

We have legions of very satisfied customers, and hope by better understanding our approach to conducting business you will see it as a wholesome, fair, friendly way to introduce our products to customers. We hope you might even consider one of our supplements in the future. If you have any questions, feel free to call me direct at 516-301-5023.

Thank you,

Joel Joseph
Customer Care Coordinator

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SCAM! Once They Have Your Credit Card Number, You'll See All Kinds of Unauthorized Charges!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Like everyone else, I heard the "free" offer on the radio. The products sounded good so I called to order (April 2014), knowing there was a $4.95 shipping charge. I was informed of future automatic shipments for the same product and a $49.95 charge, but I figured I'd deal with that once I got to try the product. After 2 weeks, I hadn't had a chance to really try the product like I wanted, so I phoned them and canceled any future shipments. Everything seemed great... until I noticed an unauthorized charge a few months later for $49.95 to Alpha Clean. I had no idea what this was, so called my credit card company to dispute the charge.

Two month later, I noticed another unauthorized charge of $49.95 to workoutdaily.com, so I again called my credit card company to dispute that charge. While combing through my bills, the representative also found a $49.95 charge from the previous month that I had not caught - to raspberryhealth.com.

Now the pattern of the scam was obvious, and as we sought to take action against the fraud, yet ANOTHER charge of $49.91 appeared from something called Simple2Pay. The Credit card company immediately closed my account and set me up with a new credit card number. So beware people - Purity is like an octopus with many tentacles on its arms and you won't even know what got you! SCAM! SCAM!!!

Company Response 01/30/2015:

We're sorry you had that experience. You have confused us with another company though. We do not sell "Alpha Clean" or bill under "workoutdaily.com," "raspberryhealth.com," or "Simple2Pay." These charges are not from our company or any company affiliated with us in any way, shape, or form.

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Complaining Unable to Cancel Autoship and They Overdrafted Me!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PLAINVIEW, NEW YORK -- I ordered 'free trial' product, paid nominal shipping fee. Then, I called to cancel 'autoship' and could not navigate thru the myriad of prompts in the auto-system; unable to get a person on the phone. Auto system said next delivery would be November, so I figured I had ample time to try to get a person on the phone, or perhaps I would actually enjoy the product by then and want to be on autoship... Just had no money this month. They hit my account for $125 and I got text alert from bank that my account was overdrawn, and THAT fee is $36.

The check I wrote to school for my son's lunch then caused ANOTHER overdraft fee of $36. FINALLY got a person on the phone who: A.) constantly interrupted me, B.) constantly talked over me, C.) offered me a refund of $60. I declined her offer of a refund, as that doesn't even cover the two overdraft fees. I told her she lost a customer. How frustrating that you can't email customer service, get a live chat or a person on the phone so as to avoid this problem.

Company Response 01/30/2015:

We apologize for this experience. We hope everything was resolved. If not, please call our Customer Care Coordinator, Joel Joseph, directly at 516-301-5023 or our customer care line at 888-769-7873.

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Cancelling The Supersaver Is Worse Than Doing Your Taxes!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PLAINVIEW, OHIO -- Ok... I tried their product for free and was automatically signed up for the super saver program which I was aware of this fact before I ordered. I tried the product and was not thrilled with it, thought it was too expensive for the benefits. Called and tried to cancel. Was given employee pricing which I hate when you have to call to cancel to get the best deal. That tells me their prices are way TOO high to begin with. You cannot cancel on-line, you cannot cancel by email, you cannot leave a message. So I was on hold for 15 minutes before I could talk to someone.

Then I spoke with a Jeremy. He sounded like he was about to cry when I declined his 3 offers he gave me. Then after he got the authorization number from his supervisor, he read it off to me like he was pissed off. I will be watching my statement closely! Really hate companies that treat you like crap when you want to cancel.

Company Response 01/30/2015:

We apologize for this experience. We hope everything was resolved. If not, please call our Customer Care Coordinator, Joel Joseph, directly at 516-301-5023 or our customer care line at 888-769-7873.

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Advertisement
Shady Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OCALA, FLORIDA -- I ordered a couple products from Purity Products and decided I was no longer interested in taking them. I called to cancel and the girl went round and round about what a good deal it is and even lowers the price. I keep telling her I want to cancel. She offers to change my super saver to another product. We chat about this for a few minutes but in the end I say "please cancel, if I want something else I will call back."

I assume the account is canceled and lo and behold a few months later, here is a charge for auto ship. I call and am told I am wrong I did not cancel my products. I repeatedly asked to be canceled and was not. A very shady company if you ask me. Beware of their "FREE" products!

Company Response 08/07/2014:

We want to resolve this issue. Unfortunately we don't have enough of your contact information to track down the order. We will review the call. If you did not want to be enrolled in our autoship savings program, and discussed that with our representative, you should not have been billed anything further. Please call our Customer Care Manager, Joel Joseph, at 1-888-769-7873. He will make sure that this is resolved immediately and to your full satisfaction.

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Be Carefull
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PLAINVIEW, NEW YORK -- DO NOT order from Purity Products ever. Number one, the Joint Formula-SS doesn't work at all. Completely useless product for a big money. They will catch you on subscription, which you never did. You will be advised to call after your "free trial" to cancel your order. You are expecting the only one order to receive. But they will continue to charge your credit card without your authorization and ship you the product that do not work. Save this money for something you enjoy. I called them and asked for the return label. They refused to accept a return. I called my Amex for chargeback. Be careful.

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Cancel Problems
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

PLAINVIEW, NEW YORK -- Most frustrating process to cancel an auto-ship! The Customer Noservice number is automated and puts you in a never ending loop of "sure, I can help you with that... Would did you know you can change your shipping date, number of bottles... etc. etc. etc." Until you finally give up. Never given an option to speak with a live person. Then when you call the order line, you have to listen to another recording for too long, then get a live operator who asks you 23 questions to make sure you know who you are.

Finally if you take the 12 minutes to explain what you want to do, they tell you customer noservice is at lunch - call back later!!! Hell with that - I want someone to cancel my auto-ship NOW! That gets you in the 18-minute queue to speak with someone who has to identify you AGAIN and then wants to know how the product is working for you. Are you serious??!?!? Just CANCEL the damn ORDER!! Geez!

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Jahn Levin, Please Read
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

PLAINVIEW, NEW JERSEY -- The vast majority of the negative reviews for Purity Products are complaints about shipment cancellations/errors on your auto shipments. There is one very simple remedy: send out an email four to five days before shipment date forwarning the customer with a simple online page where the customer can postpone the shipment to a future date, cancel it, or be very excited their vitamins are arriving soon. No need to talk to a representative. But you don't offer that. I have cancelled my account many times because your company does not offer this option. And I have come back because your vitamins are very good. Now, Mr. Levin, I am leaving for good.

Purity Products is not customer-centric. You believe it better to have your customers go through frustrating phone calls to remedy a delivery rather than offer a simple remedy to manage their auto shipments online. Under your leadership, your company has the reputation of being mercenary. Again, this is its only flaw. Your products are very good. But with the business model you believe in, better to have their cash rather than their loyalty, you have ruined an otherwise decent corporation.

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Advertisement
Dishonest Lying Ripoff Fraudulent Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PENNSYLVANIA -- I ordered vitamins advertised on TV on 2/24/2019 for $4.95 mailing charge for sample free bottle shipping charge only! I never received the free bottle. I talked to numerous reps who are all scripted to give you the runaround, receive no product, take your money & then refuse to refund. They cashed my money $4.95 on 2/24/2019 immediately & then removed the money again on 3/4/2019 while I was at Troy, PA C&N Bank in front of my customer service rep to verify removal of my money from my account which they denied on 3/29/2019. I spoke to "darren" & "joe". This dishonest technique originating from Purity Products, 200 Terminal Drive, Plainview, NY 11803 makes millions of USD & must be stopped at all costs by gov agencies.

Company Response 06/14/2019:

We are very sorry to hear this and we want to make sure this is fully resolved. We are here to help. If this needs further attention, please either call us at 844-713-7181 or email us at ppresponse@purityproducts.com.

Replies
Fraud
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WASHINGTON -- SHADY BUSINESS!!! BUYER BEWARE!!! Elderly beware! Anyone who is not willing to stay on top of this company's shenanigans BEWARE! Once you order from this company, you are on the hook. This is a CON company!!! They fraudulently charged my credit card and continued to send out products despite the fact that I had written communication emails -written and sent- within the timeframe of my cancellation period.

Then when I went back to demand my refund, I was given runaround after runaround. The first time they said they did not yet receive the package. This was at least two weeks after I returned it. Then I called back three weeks later giving them ample time to refund me, the customer service representative gave me extensive runaround and when I told him I was recording the call and I asked him the question point blank, "Are you or are you not refunding my money?" He stuttered paused and hung up on me. Subsequent phone call later, I was able to learn that my package was indeed received and they would look into a refund. At this point I have not been refunded. #purityproducts

Company Response 03/28/2019:

Dear M, we are very sorry to hear you have had an unsatisfactory experience with purity products. Due to the high volume of emails, we ask customers to call customer care with cancellation request to avoid missing the cut off date. We would greatly appreciate the opportunity to investigate this matter for you and help resolve any issues. In order to do so, we need more information, last name, billing zip code or phone number associated with your account. Please call 844 713 7181 or email ppresponse@puirityproducts.com. we look forward resolving your issues. Yours in good health Purity Products.

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Purity Products Rating:
Star Star Empty star Empty star Empty star
2.1 out of 5, based on 50 ratings and
70 reviews & complaints.
Contact Information:
Purity Products
200 Terminal Drive
Plainview, NY 11803
1-888-769-7873 (ph)
www.purityproducts.com
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