Purity Products Consumer Reviews - Page 3

ILLINOIS -- Ordered merchandise for $4.95 shipping fee only to be charged 94.70 later on in month. Placed order 10-13 & was charged to my account on the 15 for 4.95 (to give a false sense of security?) only to get hit with additional charge of 94.70 on Oct 28. Called to request refund & cancel auto ship with no confidence it will be handled as Brianna stated it would be 7 - 10 days for a refund to post. Refused to put in writing in email the exact dollar amount & generic email just stated account will be closed.

Will never do business with any company that promotes Purity products. Each charge had a different company name too. I actually ordered two types of face serum, each time promptly charged $4.95 each for shipping & then 94.70 & 98.10 later on. Charges post in totally unrelated names like Aura serums. DO NOT EVER PURCHASE or you will be in an endless loop of auto-ship & exorbitant charges… RUN from these scams & tell everyone too.

PLAINVIEW, TEXAS -- I called back in June because I was charged $163.65 and it had been over two weeks and the product was not received. I told them then that I did not want it because I had not received it. They said I could send it back. But I could not get them to authorize it to be returned. I called today because they again charge my card $109.80. When I called the customer service number again I was told there was nothing he could do. That I could refuse the delivery and I should get a refund on my account. This is not customer service in my mind.

BLOOMINGDALE, ILLINOIS -- Purity Products is a company I will never buy from again! Their customer service is great when you go to order but when you try to cancel or stop your orders it's totally a different story. I ordered Green Tea and they talked me into also trying B-12. They told me I could cancel all future order as long as I called within 2 weeks. I called exactly 2 weeks and I was bounced around on hold for about 20-30 minutes.

They told me they couldn't stop the shipment or credit my card. I asked to talk to a supervisor. He told me he should be able to cancel because he saw the order had not been shipped yet or even the label printed yet. He told me he would call me back and he never did. I received an email saying my order was canceled later that day. I received another shipment 4 days later.

When I called again I was on hold for at least 20 minutes even though I had the supervisor's extension number. They told me that future orders were canceled but not the order that I was already charged for! As far as the products... they did not do anything for me that's why I wanted to cancel all future orders. I didn't know it would take so much time, effort and aggravation just to return a product. In the meanwhile... they have my money.

OTTAWA -- I was lied to by the representative I ordered from. I repeatedly asked not to be sent another product, until I had tried it for myself and gave an ok for them to do so. Of course he agreed, but I am still getting auto ship and more than 85.00 deducted from my bank account. I tried to fix this today, only to deal with a confusing robotic answering machine, then I had to ask for a live person. This person, was rude and talked over me. I still am not sure if this situation has been resolved, since I do not trust them.

PLAINVIEW, NEW YORK -- I have read a bunch of these negative reports here and I'm kind of dismayed because I have not had any issues with this company. I tried the free bottle of Green Tea CR and was pleasantly surprised that after 10 days I noticed a lot less joint pain. I ordered another bottle, used their coupon and paid exactly what I ordered nothing more nothing less. My point is, there are boxes to check for repeated shipments at a lower price, but I chose not to do that because I want to make sure it really works well and I'd much rather pay a few bucks more and order at my convenience. So for me it's all good!

NEW YORK -- Purity Products charged my card July 4th, 2017. I canceled all future orders with them in March 2017. When I called this morning a representative Katheryn said they couldn't cancel because the order shipped out yesterday. I told her yesterday was a legal holiday and it couldn't of shipped. Katheryn was rude and started to argue with me and said there was nothing she could do. I asked to speak with a supervisor and was disconnected. I called back and spoke with Courtney who transferred me to Brandy. Brandy also said there is nothing they can do, they need to review the tapes from March.

This company will stop at nothing to shove vitamins down your throat. I called Visa to find out how they had access to a new card of mine and Visa said they are a subscriber to software that can access new card information for any customer. This company is pathetic and they need to review the tapes of the conversation from today and terminate their rude employees. This company prides themselves on customer service by being rude and processing unauthorized charges and refuses to credit. Terrible and illegal.

NORTH CAROLINA -- I have had an exceptional experience with Purity. I didn't take any products from this company until after I got pregnant and couldn't take the prescribed prenatal vitamins so I got on the Perfect Multi and it's been amazing for me and my unborn. (: And I also have my mother taking Ultimate HA which is helping a lot with her joint aches and pains. My Dad is taking the HA Joint and is having success with it, and my uncle is a health freak and is LOVING the Certified Organic Juice Cleanse.

I have had no problem ordering or canceling and I do not feel that this is a scam at all. You pretty much know what you are getting into BEFORE you even hang up the phone with the agent. If you don't understand what you are getting they will be more than happy to explain - in my experience.

On 12/29/07 I heard an infomercial about Purity Products' HA Joint and Skin Super Formula. They advertised a free trial as long as you paid for shipping. I called the number, ordered and as the Customer Service rep went through my order, she mentioned that I would be enrolled in the company's Super Saver Program. I stopped her and asked for details. She said the program would allow me to receive the product I was trying for a discounted rate that would be received in a 3-month supply amount. (3 bottles @ $39.95 each in one shipment) I informed her that I did not want to be in the Super Saver Program.

She tried to get me to consider it as I would be afforded great savings. I told her that I would be giving the product to someone that I thought could use it and if, upon using it, he found it to be effective and a good product, then he could order it on his own. After going back and forth several times on this I finally was satisfied that I had gotten through to her and even made sure at the end of the conversation that I was NOT enrolled in the Super Saver Program.

On 1/19/08 I received and email from Purity Products informing me that my credit card that I provided was about to expire and that I needed to contact them so that I could make sure that my next Super Saver shipment was not jeopardized. It said that 3 bottles of the HA Joint and Skin Super Formula was scheduled to be charged to my credit card and shipped on 1/21/08. On 1/21/08 (which was the next business day from when I received the email) I called Purity Products first thing in the morning. The man that answered the phone told me that I was scheduled to be charged for the 3 bottles as stated above and that it was also scheduled to be shipped that day.

I informed him that I did NOT want to receive the order. He told me that I would be receiving a tremendous savings by being on the Super Saver Program. He also asked me if I wanted to order other Purity Products instead of the one I had ordered and a few other things that I am unable to recall - to which I kept saying that I wanted to be taken off the Super Saver Program and not be charged or shipped the product. I felt like he was not listening to what I was saying and kept trying to get me to order something else or stay on the program.

Needless to say I was frustrated and finally raised my voice to say once more that I wanted to be taken off the program and not charged or shipped the product. HE got rude with me and said to me: "Ma'am, I'm not the person who took your order." To which I said again what I wanted. He then gave me a cancellation number. 1/22/08 I decided to check my credit card to see if Purity Products charged my account anyway. Sure enough - THEY DID! I wrote an email to them that day and got an auto-response saying that someone would contact me in a few days.

1/24/08 I received an email from ** who told me that it looked as if my inquiry was handled so if I needed further assistance I could contact customer service via email. 1/25/08 I received a box in the mail from Purity Products. It sits here unopened and I am furious at the fact that they charged my account and sent me the product. I wrote to the company and ** and am awaiting a response. This company's consumer practice is less than ethical and I expect a full refund and don't expect to have to take my time to send back their product that I did not want in the first place.

They have cost me time, money and they have cost themselves a customer and then some as I will make sure to share this with everyone I know. I am the editor of a natural health magazine and so welcome any emails from consumers out there who have had similar experiences with this company. As I plan to look into their ethics and fiscal practices and will no doubt publish my findings if they turn out as I think they will.

I have been using Purity products for a couple years now and my representative Marcel has been always great for me. I love their products and will continue ordering from them. Only twice in my time, I have experienced a ship charge that I wasn't suppose to pay but they fix it on my next shipment always. Go! Purity Products Go!

My husband thought would take this product - the green tea one and he was perfectly healthy. He thought it would help as a boost for his immune system. Turn out, when he started taking them he got hip and leg pains so brutal he couldn't barely take it. He took them for 3 weeks, when he stopped taking it the pain instantly disappeared. What is that? If you look on the company address they are from PLAINVIEW on TERMINAL drive... Scary.