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Quiznos Consumer Reviews - Page 2

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Verbally Abused by Quiznos Associate
By -

EAGLE ROCK, CALIFORNIA -- I have endured this place through the inept service, thinking the girl behind the counter was trying. I have endured them running out of soup, cheese, bacon, even some of the meat for the sandwiches. Tonight, I was running late and in a hurry, I got there a few minutes before closing time. Lights were still on, the doors were still open, the sign in the window was still on, and the clock behind the counter said I still had 5 minutes. I had my order ready, was going to be quick. The woman behind the counter as I walked rudely snapped "we're closed, so I am not going to make your sandwich".

I had intended to walk in and ask if it was OK that I place the order, AND ask her if they had anything that they could make easily because I was aware they were close to closing. After her comment, I replied that it didn't seem the case with the lights on, the doors open and the clock saying it is not closing time yet. She then said "it's close to closing, be quick". I had my order ready, and it was a simple order.

I understand that you want to leave, and my order, if it had been done without her constant litany of complaints, and one insult that she was only making my sandwich because it was clear that Quiznos was the only place I was able to afford, would have taken just about 5 minutes. Instead she locked the doors so I couldn't leave if I wanted to, and called the owner to tell her that she had a late customer who wanted to place an order. Ummmm..... wouldn't it be faster to just make the order? But OK.

So she gets off the phone, and finishes making the order. Sort of. First she continued to complain that I was in close to closing. Then she complained that she had to put my fiancee's order through the toaster again because of the time she took to call the owner. I finished and paid for the food. I would have just left without my order except the order wasn't for me, oh and the fact that I WAS LOCKED IN THE RESTAURANT.

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The Customer comes first
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STOUFFVILLE -- As a former Quiznos employee I am very concerned with the way that this location is being operated. When my boyfriend and I entered the store we waited on a representative and when acknowledged it was not with the proper greeting; Hi, welcome to Quiznos, is this for here or to go... I had to explain my sandwich a couple times, and by then he was getting frustrated with my order, which is not difficult, I get an oven roasted turkey with mayo and zesty grill sauce, no veggies, just lettuce.

When he came to the finishing station, he asked for the second time if it were for here or to go, and I told him, for the third time, that it was to go... and yet he continued to prepare the sandwiches to eat in, when I asked him to wrap the sandwiches to go, he made a comment about me saying for here. I had asked about the broccoli cheese soup, and how many days it was, knowing that it has an expiry date of two days, and can only be reheated twice, he answered, telling me that it was from last week, funny... I decided not to get any soup...

As we were leaving, I decided to get some zesty grill sauce from the pepper bar, there was none, so I asked him if I could have some, and he told me that I was rude, and he already put two lines of it plus mayo on my sandwich, and if I did want more I would have to pay 50 cents for it. Correct me if I'm wrong, but I am more than positive that it is supposed to be in the pepper bar (thus indicating it is included in the purchase of a sandwich), along with honey mustard and red wine vigarette (none of which were present).

I mentioned this to him, and he told me once again that I was rude, and that it is not in the pepper bar and asked us to leave. I think that someone at the head office should have a word with the owner of this Quiznos location and explain the proper procedures required to operate the franchise.

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Quiznos vs Subway
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PETAWAWA -- I live in Canada, and have always seen the Quiznos commercials on TV and thought, oh how I wish we had one here, because I am getting tired of Subway, and Quiznos subs look so good. Well, they finally opened one where I live in Petawawa Ontario Canada. I thought wow finally, this is a military town, we have tons of pizza joints but not much else, so this is a good change, or so I thought. The place had been open about a week before I noticed it was even there, no advertising they were coming or anything. So I thought great, that's what my family will be having for dinner tonight.

Every single thing we bought was paper thin with not much taste. The soup was old and tasted burnt. Chicken sub was not bad, but hardly any meat on it. The flat bread pizza had practically nothing on it, and we got the works. It was pathetic. Wasn't it Quiznos that had that commercial on TV competing with Subway on how much meat is on their subs compared to Subway? Wow what a lie. I never went back to Quiznos until today. I thought maybe it would be better now that it has been open a couple of months, so they get one more chance. Boy was I wrong.

I got a double meat Italian sub, the meat was so thin you could see through it. When compared to Subway's similar sub with double meat, the one at Quiznos double meat sub is the same thickness as Subway's single meat. So never again will I go back there. I think they will close anyway, every time I drive past the place the parking lot is empty, and with the military base right there, business should be booming.

So even though I was bored with Subway, there is not way I will stray from them again, they beat Quiznos in every category. I tried to find contact information online for Quiznos to tell them my feelings directly, but there is no way to contact them at their website, so I guess they don't care if they lose customers or not. There was one thing I liked about Quiznos, their white sub buns have sesame seeds on them hahaha.

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Quiznos is a rip off
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WEST. ST. PAUL, MINNESOTA -- I had the same exact situation as the guy from Eau Claire, I am from The Twin cities area by the way, I almost ordered the same exact sub as you today but got the Chicken Carbonara (not one of those $4 torpedoes, mine was an $8 one) and like you I hadn't been their in about 6 months. Well when I was there at a different location last time I ordered a large sub and it was huge, today my sub looked exactly like you described.

I called the manager of that store soon after we left and told him my thoughts and he said it's a tough economy so in order to lower prices they need to lower portions (I believe when I had that sub 6 months ago or so It was maybe $9 at the most and would have much rather paid the extra 75 cents to a buck more to have that sub versus this waste of time and money thing).

I read on a different forum of complaints written by Quiznos franchisees how they're getting screwed by corporate because corporate is forcing them to lower their prices in their franchised owned stores yet still charging the franchise owner the same food costs and other overhead and still telling them to give out the same portions and I saw one franchise owner comment that the only stores that will survive in these times are the ones that don't follow all of the orders of corporate, so basically skimping customers out of food even though there not supposed to.

I don't know who I should be more annoyed by, that franchise owner and report him to corporate because He scammed me or feel sorry for him because he's getting royally screwed. I read that the average Quiznos owner works 60 to 70 hours per week and only nets 35K a year after operating costs. I'll take my business to Subway or Jimmy Johns and I told him. My buddy ordered one of those $4 torpedoes and his sub looked the same size as mine, I'm sorry but I paid $8 for mine with no special fancy schmancy meats on it and should have got a much thicker sub.

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Not Very Friendly
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CLEAR LAKE, TEXAS -- I've had bad experiences from the Clear Lake Tx stores. I bring in a coupon and they refused to honor it. They say they are an individual franchise and they are not participating in the program. The other store gives me these weird looks when I bring in the coupon. Then all of a sudden they talk to each other in Hindi or Urdu or whatever these folks speak. I'm sure they are saying not to make these like the others. When I get the sandwich, it is a watered down version of the real ones. I have to ask for everything. They never say thank you or hello.

We went in the other night and ordered a large sub with a 2 dollar off coupon. They make us a regular and take a dollar off. When we mention that to them, they start arguing with us. Then once again they start talking to each other in that weird language again. It's almost like we're causing them an inconvenience. They are cheap and act like their store is going to go under if they fill the sub the way the picture looks.

As for the 5 dollars subs with more meat than Subway, these subs are once again watered down to the bone! Hardly any meat, and once again they don't offer any condiments unless you ask. They also have the vegetables out of view so you can't see them. Half their subs aren't even on the menu. But I guess there's a reason for that. I'd feel bad too if I was selling a footlong meatball sub for 8 bucks!

I'm a manager at a pizza place and we would never treat customers like this. When these same people order pizza from my place, they always want something for nothing and when the driver goes to their door with a 50 dollars order they pay with a 100 and ask for every penny back. Then they get mad when we bring in a coupon. I will never shop at another Quiznos again. There is a reason you have to wait in a big line at Subway, and when you go in Quiznos, there's 3 people in there. Besides, Subway employees are nice and they are Americans of all color. I never see any Hispanics, African Americans or White people working in Quiznos.

Also, someone needs to tell the people in Quiznos that in American we use underarm deodorant. I'm going to Subway right now to get my 5 dollar sub. They are offering every sub on the menu at that price, for the exception of two. They don't mind taking coupons either. Thanks for your time.

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Million Sub Promotion, Or Is It?
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SACRAMENTO, CALIFORNIA -- Reading many of the reviews, it appears that the Million Sub promotion backfired on the image of Quiznos. I tried to submit an inquiry to corporate regarding our experience with the promotion, but never received a response, even after trying to avoid sounding negative, but just asking for a response. I found this website and it stated it could forward feedback to the company on my behalf, so I thought I'd give it a try.

Our local TV station researches and airs promotions where people can get great deals or specials. One morning they aired Quiznos Million Sub giveaway, this was at 6:00 am. I immediately went online and successfully completed the steps to receive a free sub coupon. I informed my wife who also completed the steps successfully. Around 8:00 am that morning I informed our son, who again logged into the site and successfully completed the steps.

Our son received an email with the coupon and took the coupon to a store. It was refused. He later tried a second store, again to be refused. He returned to his workplace, and already his co-workers were talking about their similar experience with the coupons. Our son submitted feedback on the Quiznos site, and never received a response. He submitted feedback a second time and has still received no response.

As for my submission and my wife's; neither of us received an email. I went to the Quiznos site and submitted feedback explaining the situation and asking if there was a reason for not receiving the coupon and if they could research our submission. Neither of us received a response, neither by email nor phone. I then tried to contact the corporate office by phone, but the number on their website appears to be for internal use, asking you to enter your mailbox number. I could not get through to speak to a person.

So as it stands, all three of us have received no responses from the corporate office or the franchise owner. However, that same TV station reports the experience its viewers submit on the promotions that they air. Quizno's was mentioned again on the news, but that most people were reporting that the promotion was not honored and shared actual experiences submitted by viewers. In the end, I think it became widely known, not only how the promotion was not being honored, but the lack of care expressed by Quiznos owners and employees. Has anyone out there experienced the same?

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Rude Lady @ Quizno's #2040, Federal Way, WA
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FEDERAL WAY, WASHINGTON -- I experienced a very rude employee at Store #2040 in Federal Way, WA on Feb 26, 2009. I was the only customer at 10:30am. I ordered two sandwiches, with a coupon for "Buy One, Get One Free". When they went to ring up the coupon, the clerk couldn't read the promotion code on the bottom of the coupon because I had accidentally cut it a little close, cutting off the bottom half of the five digit code. I had the other coupons with me and pieced them together so you could make out the code, but the lady said, "Corporate won't accept that."

I asked her if she had a piece of scotch tape, and we could tape it together. She said, "I don't have any tape. Why don't you just use the other coupon." By that time, I was getting a little irritated because she was being so petty. I told her, "Because the coupons are not the same. That one is 'Buy a drink and a sandwich, get a sandwich free'." Then she said, "So you wouldn't pay a $1 to get a free sandwich?". Now I am getting mad. "No! I have a coupon and this is the one I want to use." She said, "I don't HAVE to accept any coupon." So, I said, "I don't HAVE to shop here," and headed for the door.

She yelled after me, "Your sandwiches are ready. Are you going to just waste them?" I told her, "You eat them or throw them away. I don't care." I went to another Quiznos a couple miles away and used the coupon, no problem, but, Rude Quiznos Lady @ Store #2040.... hope you enjoyed your lunch. You'll never see me again. I tried to file a complaint at Quizno's website, but it looks like it goes directly to the offending store, and it wouldn't go through and she wouldn't care anyway.

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Bad Customer Service in Burlington Quiznos
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BURLINGTON, WASHINGTON -- On 2/21 my daughters and I went to the Quiznos in Burlington, WA for lunch. I had a coupon for Buy one/Get one Free. I ordered my sandwich, a Prime Rib Cheesesteak, adding "no cheese" as I am highly allergic to dairy, and I always order my sandwich no cheese. Then I said my daughter would be ordering the free sandwich. When my sandwich came out of the toaster, I noticed it had cheese on it. I told the girl I had ordered it no cheese, and she said she had made both my Prime Rib Cheesesteaks with cheese. When I pointed out that I had only ordered one, and that I had specified no cheese, she got really snotty and called the owner over to explain.

He argued with me about the fact that Prime Rib Cheesesteaks have cheese in the name therefore, it comes with cheese. I explained about my food allergy and had my daughters confirm that I had ordered it without cheese, and he kept arguing that the sandwich has cheese in the name, therefore it was not their fault it had cheese on it. I also pointed out that I only ordered one Prime Rib Cheesesteak and that my daughter ordered a different sandwich as the free one, and once again I got argued with over that!

I finally got my sandwich and my daughter's and sat down. But when the next customer came in, the owner offered the 2 Prime Rib Cheesesteaks they had made in error them, pointing me out and letting them know I had made a mistake in ordering them! I have had bad experiences in this shop before and only came because my daughters and I were on a tight schedule and didn't have time to go to the Quiznos in the next town. I have never been treated so rudely, with no apology, and then to be pointed out and humiliated to the next customers.

This man, who is the owner, is arrogant and rude with no care for the customers who come in, only about making money. I will NEVER go in there again and will tell everyone I know to go to Mount Vernon, and stop going to the Burlington Quiznos.

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Poor Service At Quiznos, Employees Don't Care, Poor Conditions
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INDIANAPOLIS, INDIANA -- We loved the food at Quiznos, but we have finally had enough of their poor customer service. We have tried 2 different Indianapolis locations (75th & Shadeland, and the one on Ft. Harrison), but we run into basically the same stuff at both locations. They are always out of regular chips, (but always heavily stocked with the unpopular flavors, and always have lame excuses, like the weather was bad, their truck didn't come, so how did the rest of the stuff get there?) They don't listen to you when you place your order, the pickles and pepper trays are always empty or nearly so, dried out, etc.

If you try to change anything on a sandwich (say you want mayo instead of Rosemary Sauce) they say it becomes a different sandwich and you can't have it. If a sandwich normally comes with swiss cheese and you don't like swiss, screw you. No changes. You can tell them you don't want oregano, but they dump it on anyway (even on tuna!) You can't hear yourself think for the screaming heavy metal music they blast at all times, so the wifi is useless unless you wear ear plugs.

At the 75th street store we quit going because of the heavy cigarette smoke billowing out of the back room and filling the whole restaurant, at Ft Harrison we got tired of the couldn't care less attitude of servers who don't listen, dump on toppings you don't want and didn't ask for, or drown it in mayo down and back on each side when you asked specifically for a little mayo, both places are dirty, nearly everybody who comes in gets wrong orders and leaves unhappy.

We couldn't find anyplace to complain at the Quiznos website other than back to the offending store that couldn't care less about your complaint in person, much less about one sent in an email. We were eating at one or the other of these stores 1-2 times a week, but no more. Clean up your act, Quiznos. We see complaints all over the net from frustrated customers, people will only take so much before they draw a big line through your name and take their business elsewhere, as we are doing now.

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Poor attitudes at the Quiznos in Palo Alto, CA
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PALO ALTO, CALIFORNIA -- My husband and I have eaten there twice. Both times we have had poor, half-assed service and now know never to go there again. The first time we went, I ordered a tuna melt. The guy behind the counter seemed to be annoyed by the very fact that we had come in and interrupted his goofing off and social time with his fellow employees and angrily starting throwing together the sandwich ingredients before plopping it in the oven. I fortunately was able to remind him that the tuna melt comes with cheese, before it was too late, and he exasperatedly grabbed the cheese and threw it on the bread before it disappeared on the oven conveyor belt.

The second (and last) time we went to Quiznos for lunch was merely because my husband received a gift card we wanted to use up, so we went back to the same restaurant, which proved to be a big mistake. This time, there was someone who appeared new putting together the sandwiches. I had a hard time understanding him every time he asked me a question because he was mumbling so quietly, and I don't think English was his first language.

I finally made it known to him that I wanted the chicken, swiss ranch sandwich. While he was making the sandwich, I stepped back and let my husband order. I figure he couldn't go wrong on the sandwich ingredients because all the main ingredients was in the title of the sandwich. Perhaps I was too hasty in my trusting judgment because again, when my sandwich came out of the oven and was given to me when we went to pay at the cashier, I noticed again... no cheese.

I told the cashier there was no cheese on my chicken, swiss ranch sandwich. She just stood there looking at me with a bored, annoyed expression and didn't say anything. After a few seconds of awkward silence, my husband chimed in and said, "I am sure they would be happy to add cheese to your sandwich, wouldn't you?" he asked the cashier. Still.... dead silence from her end.

A few more awkward moments of silence, and I contemplated walking away without paying, but then thought we had to use up our gift card sometime, and trying to find another Quiznos seemed to be more effort than it was worth, so we just took the cheeseless sandwiches and paid. Think we will be taking our business to Subway down the street from now on whenever we get a craving for a sandwich! At least the service there is friendly!

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Quiznos Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 8 ratings and
47 reviews & complaints.
Contact Information:
Quiznos
7595 Technology Way, Suite 200
Denver, CO 80237
866-486-2783 (ph)
720-359-3399 (fax)
www.quiznos.com
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