If I could give less than one star, I would. On June 5th, I ordered a MacBook Pro laptop from QVC and paid roughly $33 for premium 2-day shipping as I was going out of town on June 7th and needed to make sure I was home so it was not just left on my front porch.
On June 6th, I had not received any up to date shipping info, so I called QVC. I was told that unfortunately they had experienced a power outage and no orders had been shipped but that I would be refunded my $33 fee and my ordered would arrive on Friday, the 8th.
Seeing as I was going to be out of town, I made arrangements to have someone at my house on Friday to accept my order for me ensuring it would not be left on the porch. Nothing comes Friday and I receive no refund for faster shipping. I try calling QVC but get left on hold. Monday (while I am still out of town) the product is supposedly delivered. Left at my doorstep at 10:00am. No signature required on a $1700 purchase. When I finally return home late Monday evening, there is no computer, no delivery notice, nothing.
Tuesday, June 12th, I call QVC and tell them that I never received the package and explained to the man I talked to that I was out of town and that I had informed everyone I spoke to prior to him of that, to which he replies "I am so sorry to hear of this confusion. I can issue you a refund right now. It should post back to your debit card within 3-5 business days"... I thank him and we hang up.
The following morning, someone from QVC's finance department leaves me a short voicemail with no call back number and she says "we are sorry to inform you, but we are not refunding you. Call your bank". I call and speak with yet another person who says "I apologize, I will get this pushed through and process your refund."... AGAIN, Thursday morning, another message from QVC's finance department about not giving me a refund.
On Friday, I post a review to QVC's page about the poor customer service and I immediately get a phone call suggesting my account has been hacked due to the review that was left to which I explain, “No ma'am, I left the review”. She tells me she will do what she can to make sure this is resolved because a signature was in fact required and will follow up with me Monday. We get off the phone and I immediately call UPS and UPS states "no, a signature was not required and that was QVC's choice.
They also restricted us from being able to open our own investigation on this shipment." (Not even sure what that means). This brings me to today, 2 weeks from my original order, she calls me back to tell me that she spoke to UPS and is sending UPS out to check the place where he dropped off my order but that they will still not be issuing me a refund and I need to dispute it with my bank.
Two things here: 1) it is not mine or my bank's responsibility to replace a product or money for a product that QVC failed to deliver in a timely manner resulting in either theft or non delivery and 2) I truly hope no one else orders from them and if you do, make sure you have weeks to wait for your product and make sure you are home because they do not require a signature for delivery of products regardless of the amount!
WEST CHESTER, PENNSYLVANIA -- QVC first locked up my account so I was unable to get into it because they said that I owed them money which was over the limit on easy pays. I then started noticing that QVC was draining my checking account so I finally went to my bank and told them that I need to cancel my debit card and get a new one which my bank did. Everything was ok because for a while because I always checked on my bank statement online every day.
Then yesterday June 28, 2018 I noticed that my checking account was in red because of QVC forced my debit card that was closed and took money out of my checking account which left me with no money to live on until I get paid again. My bank would not do a thing about it. So I am trying to get a lawyer to take my case. QVC sucks and buyer beware of them.
CONNECTICUT -- I have been a customer for a few years and I must say customer service has always been very nice. Majority of what I ordered I kept but there has been a few items I did not receive or received an empty mailing envelope with the box and no item. One day I was trying to log into my account and I was locked out. I called customer service and they really didn't tell me why the first time and they were able to get me back into my account. The next day I tried again and I was locked out and called and this customer service representative was nice enough. But I was treated like I was a really bad customer that was just discarded and thrown away and it was my fault.
She said that I was locked out of my account because too many items weren't received and they were looking into it. Some were expensive and that is what they do, they lock you out. So I said well I could understand them temporarily closing out the account until it is looked into but it isn't my fault if I didn't receive the items. I asked if they ever open up a closed account after they look into what might have happened and she said no. She has seen closed accounts and they never will reopen them. I made all my payments on time if not early and yet I don't receive merchandise and it is my fault.
Instead of contacting me first and mailing packages a safer way they rather just close you out without telling you first. It isn't customer service's fault. It is QVC Corporate that does this. It is having little regard for their customers. They should tell customer service to call or email the customer and tell them what is going on before they close the account and also work with the customer for a resolution if possible. Try mailing things differently but don't take it out on the customer like it is their fault! Very rude and disappointing.
QVC has cancelled my account...several times. We had a CHAPTER 13 bankruptcy a few years ago. QVC was one of the accounts listed in that bankruptcy. In a Chapter 13, you pay back just a percentage of what you owe to each company. The company, in return, HAS THE OPTION OF EITHER ACCEPTING OR REJECTING the terms of the Chapter 13. QVC ACCEPTED THE TERMS of our Chapter 13. Then, a couple of YEARS later, I had ordered something and when I went to check the status of my order, my account had been CLOSED.
When I called and asked WHY, I was told that I "owed QVC money" and until that was resolved, I was no longer "allowed to shop" with them!! I explained that they had ACCEPTED the terms, but got nowhere. So, I opened another account...under an alias using the same address, email, etc. I got away with that for several months when they once again caught on, and closed my account.
So I used my DOG'S name this time, and my maiden name and opened yet ANOTHER account and for some time got away with it and was ordering to my heart's content. They closed my account sooner this time so I called to find out WHY and was told the same thing. They called me by my real name and I told them I was not that person, and why would they cancel my account, and they said any account using the DEBIT CARD number I was using would "not be allowed to shop with them". So, I simply got a different debit card with a new number.
I once again changed my name and this time got away with it for TWO YEARS which really made them mad, lol. I tried to get into my account yesterday and saw it once again had been closed down and my order cancelled. The common denominator in this: each time my account had been cancelled, it was when I had ordered something expensive. Like the one time it was a big screen TV, another time, an 8-foot Christmas tree, and this time it was a Dyson vacuum cleaner which I didn't really need; just thought it was a good deal.
So once again I called these phlegmwads and they said that "I owed QVC money", and I told them I did not owe them anything and they said that a person by my real name DID. So I told them I was "living with relatives" and was told that "NO ORDERS OR ACCOUNT WOULD BE ACCEPTED FROM ANYONE AT MY HOME ADDRESS!!! That was when I told them right out that they only cancelled my account because of the Chapter 13 bankruptcy in which they had ACCEPTED THE TERMS, and they therefore had NO RIGHT to cancel my account!
There was silence on the phone; they had nothing to say as I let them know that I KNEW why they kept closing my account. QVC feels they can discriminate and that is against the law. THEY ACCEPTED THE TERMS OF THE CHAPTER 13 and therefore, I do not see HOW they have the right to tell me I cannot have an account there. I intend to start calling attorneys to file a lawsuit against them for discrimination as that is exactly what they are doing.
They are royally ticked that we filed a Chapter 13 and only paid back a small percentage of what we owed, HOWEVER, THEY HAD THE OPTION OF NOT ACCEPTING THOSE TERMS, IN WHICH CASE NEGOTIATIONS WOULD HAVE CONTINUED UNTIL AN AGREEMENT WAS REACHED. IF an agreement had not been reached, IF they still refused to accept the conditions, we would then have had to pay them in full...but THEY ACCEPTED THE TERMS!!! So, as far as I'm concerned, they have no right to ban me from shopping at their site.
The only reason I am fighting this is strictly on the principle of the issue. IF I cannot find a lawyer who will take this case, I will once again open an account under a NEW name, and I have several other ADDRESSES I can use as I have lots of FRIENDS who will let me have things delivered to their homes. I also am getting yet another debit card number, and will be using a different phone number as well.
They will NEVER be able to stop me from shopping there, and I am going to do this just to prove to those idiots that they cannot do this; it is not right, and I'm not going to take it. They simply don't know who they are dealing with, lol.
I went to the supermarket early this morning to find out that my card declined. When I called the bank the teller had told me that a company by the name QVC was trying to take out $459.00!!! Now it could have been that I've been hacked but it's just a coincidence. I look into this company and see all the complaints which are mostly them charging double or charging and not getting the item at all. Funny thing is I never put my card number on file when I made an account with QVC or never have I purchased any items from QVC. I don't recommend anyone to put any of their info on QVC.
CINCINNATI, OHIO -- Bought a queen-size mattress from QVC and was charged for two mattresses. After I called to dispute the extra charge I was told that I would receive a refund for the extra charge and to wait two business days to see the refund. 5(!) days later the refund was not there so I called back.
CRYSTAL told me that I had to go to my bank to dispute the charge. CRYSTAL was so RUDE! She screamed at me on the phone and continued to talk over me while I was trying to ask a question. She was a **! I have never had such horrible customer service and I don't know why she is still employed there! Absolute garbage, I will never do business with this company especially when they hire people like CRYSTAL!!!
WEST CHESTER, PENNSYLVANIA -- I had been a QVC member since the 80's, with a flawless history. We temporary moved to Europe and my daughter was going to manage the domestic invoice payments. This worked extremely well until QVC made a decision for me. I had shipments go to my daughters or brothers - whichever I would visit next on home leave - the bill to remain the same: my daughter's address. Somehow they picked up my address in Holland, and took it upon themselves to change the bill to. I called my daughter and she said she had no idea why they were change it, all invoices were paid IN FULL, ON TIME.
At the same time, Holland closed their formal post offices, and assigned retail businesses the duties. As a side note, I purchased from many other US companies and all transactions were without issue. We had to abruptly return to the US as my brother had died, my mother was about to and my sister was in need of help in caring for Mom, as my sister had been diagnosed with cancer. I had to pack up the European house, do all exiting paperwork, including all requirements to ship two dogs.
After moving back I ordered several QVC items, my life was still in limbo as my mother died and my sister had surgery and her health rapidly declined. This meant I'm constantly on the road, my banking was done online. One day while home, I noticed an envelope from QVC - it was a letter saying they closed my account and turned me over to collections. I owed $1,900 approximately. I had not realized there was a problem.
I called immediately to figure out what went wrong. All invoices were sent to Holland and they said I should have thought to have mail forwarded. I told her our company didn't send us to Europe to use our expertise because we were dummies. I asked if they had any knowledge how mail works over there, no they didn't. It wasn't their problem. I said that they had gotten the closing letter to the correct address so why didn't they see what had happened. In all the years I had been an excellent customer, paying mostly in full every time. I asked who changed my address from US to Europe. They said it didn't matter, their job is not to tell me to pay my bills.
I offered to pay ASAP, but no, they said I had to deal with the collector. After all was said and done, I paid the total direct deposit to the collector. I was advised that QVC would still send an adverse filing on my credit rating. The fact of all the mix up, decisions they made with no authorization to change addresses, etc. made no difference. In setting up accounts for our return to the States, this problem has been an issue. When I tell the vendor to look at ALL my credit history, no matter how far back, is a clean slate, it's usually resolved.
Since then I have written letters and called QVC asking why all the changes were made without my authorization and the answer is the same. Account closed, no further action by them. Their customer service / accounting departments have plummeted in the past few years. I am not alone, search the net, many people have experienced the same thing. Makes no sense.
WESTCHESTER, PENNSYLVANIA -- QVC Easy Pay, Not easy and a true nightmare. On air the hosts continually boast how simple it is the open an account and use Easy Pay with your first order. This is completely untrue, which in my book is a deceptive business practice.
I ordered my nephew an advance order of a PS3 which QVC cancelled, stating I must pay it in whole upfront because of have no pay history with them? Excuse me? You have lost this sale and the sale of a laptop for my college-age daughter. Toys"R"Us has layaway and so does Best Buy. I love the convenience of shopping online or by phone at unusual hours, but if QVC sold washing machines and mine was broken, I would carry my clothes to a creek and beat them with rocks before I'd give QVC my business.
QVC cancelled my brother's account because whoever lived in the foreclosed home he moved into apparently owed on orders. What does this have to do with a current occupant? You all do realize people move right? Also QVC will not take debit cards for Easy Pay although it states clearly on the customer service tab they do. If you feel debit cards or prepaid cards - which I might add 1/2 of the US population has - due to changes in Social Security, no longer issuing a paper check and forcing many to find a way to deposit funds with lower fees than a traditional bank, then you need to connect with Pay Pal like HSN and Shop NBC do, that would solve that.
Nowhere on your CS tab in Help and Support does it state that people cannot use Easy Pay on 1st order and I'm curious how anyone can build a payment history if you cannot use Easy Pay to begin with, that is just stupid. Also it clearly states that debit cards are accepted. It is none of the CS reps' business why a customer doesn't use a traditional bank and lastly if a person has their proof of residency such as mortgage, lease, utilities, etc., then you need to take into consideration especially in today's economy that many people buy foreclosed homes (this in itself would indicate that someone couldn't or wouldn't pay their TV shopping bills).
Do you all have so much business that you can afford to alienate a new customer or lose someone who's shopped years simply because the bought a home? If so, I'd like your secret because the company I work for we need business, so send your overages our way.
I find it appalling that customers are misled, and once hooked in, you close accts. at will - no explanations - as I can see on 5 different complaint sites online as well as the BBB of PA. I suggest anyone considering ordering for the holidays, do so now because once they demand a blood and DNA sample photos of you in front of your house with the mortgage broker with a newspaper dated that day, you are unlikely to get your order so save yourself the hassle. HSN has fewer payments, and charges all taxes and shipping upfront but are far more flexible with the use of debit, prepaids, etc. and they will allow PayPal in lieu of a debit card.
I found the PS3 at my local Toys"R"Us on advance sale and it is 40.00 cheaper and I was able to layaway. Research your options, you can most likely fare better somewhere else with the hassles the QVC CS team gives you, if they even show you the courtesy of a call or email prior to cancelling your order or closing your account with no explanations
WEST CHESTER, PENNSYLVANIA -- Despite the fact that I'd like to do differently, I will be very short and to the point with this complaint and try to take my emotions out of it. My mother ordered me a Dell Inspiron laptop from QVC for Christmas. I didn't even plug the computer in until the following day. On December 29th, the computer stopped working and I doubt I've used it more than 3 or 4 hours combined.
I spent an hour and half on the phone with Dell and they were unable to remedy the problem. They gave me several options, but the point that stuck out with me the most was they said "because I had purchased the laptop through QVC they were unable to replace the computer immediately" however, they could send me discs where they could walk me through a repair that would take a "very long time" and "was very confusing" - their words, not mine.
Or they also gave me an option to send a technician to my house to switch out the motherboard but were unable to send someone for up to a week. I understand that Dell was trying to be accommodating and I thanked them for that, but I was unhappy with the idea of getting a BRAND NEW COMPUTER and then immediately having to have repairs done to it.
Following this information, I contacted QVC because with my new computer came instructions that if I had any problems, I was to contact their customer service. When I was finally connected with a representative, she was curt and rude with me from the very instant she introduced herself. I gave her the short synopsis of my computer malfunctioning and that at this point it was a complete loss. She said "what do you want me to do about it".
I told her I wanted a new computer and I needed it immediately due to a high volume of work and school work that I had looming and she said well, "all I can do is offer you a refund, the computer ships directly from Dell and it's their problem". Here's the thing, the computer was purchased through QVC, I want QVC to fix the problem. I told her that I was not satisfied with a refund. At that point, I didn't want to talk to her anymore because I could instantly tell she was not going to be helpful.
At this point, my parents are out $1000, I have a computer that is not functioning, and I'm inconvenienced because I've had to take time out of my day for a problem that should have been fixed like this: "We'll send you a new computer with overnight shipping right now. It should be there tomorrow".
I have worked in customer service my ENTIRE life and I have eaten a TON of crow when people ask for things even when they are in the wrong, I oblige because the customer is always right. Well, I'm right, QVC is WRONG and this is terrible customer service. I encourage you to DO NOT DO BUSINESS WITH QVC. AGAIN DO NOT DO BUSINESS WITH QVC. Save your money time and hassle by going directly to the consumer.