NEW CASTLE, PENNSYLVANIA -- See you in court! Never buy from a Local Distributor or Raypak - no benefit at all. Brand new Raypak Heater installed indoors/indoor new Feb. 1, 2016. Chemicals added & maintained monthly, used only 6 months (shut off - June - Sept.). Nov. 5, 2016 heater coil exchange started leaking. Dealer nor Raypak will honor warranty claiming improper chemicals use & water quality PH pitted tubes. Bunch of BS, this unit $2800.00 had 40% thicker exchange tube walls... Last one lasted 14 years!
CINCINNATI, OHIO -- Purchased new Rheem 206A pool heater from local pool distributor who installed. The heater has been used approximately 5 times and less than 8 months and now has a leak in heat exchanger. Raypak claims poor water chemistry and will not offer any assistance. We installed a new pool liner this summer and our water has been checked frequently with proper chemistry. My last pool heater was a Hayward and lasted 19 years, I would not recommend Raypak. Poor quality of product, do not back their warranty and do not stand behind their product, poor customer service!
SHELTER ISLAND, NEW YORK -- Purchased three years ago, had it installed professionally and at the end of barely 2.5 seasons it is leaking from its heater coils and ready for the garbage pile! Too expensive to replace the heating coils at 1200, plus 500 for labor. This is a ridiculous and outrageous rip off! Apparently other customers here have had the same problem! I would urge people to steer clear of their products!
RAMSEY, NEW JERSEY -- Raypak/Rheem just doesn't care that they made a bad coil design and all heaters will leak within a few years, not because of wear and tear or bad grounding or excessive chlorine, just bad Craftsmanship and a faulty design. I am a licensed trained electrical and plumbing contractor and inspector and these heat exchanges are just no good, they are a copper pipe with and expansion press into a stainless steel plate with quality control of none they look terrible once you take it apart. I don't think it is worth buying a replacement coil it will just leak again. I had the heater turned off all year so it was not from abuse it just started leaking through a bad connection made at the factory.
LAMBERTVILLE, MICHIGAN -- I have a Raypak 2100 millivolt swimming pool heater that's now 6 years old. It never worked properly. Sometimes the burner would light, other times it wouldn't. Since installation, it has worked only sporadically. To top it off, the lousy company I purchased it from quickly went out of business. You'd think that because I couldn't get the original retailer to cover the warranty, Raypak would find someone to help. They didn't. I was left on my own to try to get this crap-pile working.
I have changed a pressure switch, all the wiring, the on/off toggle, the thermostat and several other parts trying to get some function out of it. I finally got some "heater technician" out to look at it and he instructed me to "buy a new heater." It's a $1700 heater... hardly disposable. I've been in contact with Raypak over the short time I've had it, and all they've done is email me a "troubleshooting guide." I finally emailed them and insisted I had a "lemon." They returned the "troubleshooting guide" to me. Beware if you're going to get talked into a Raypak heater. If you get a faulty one from the box, the company isn't willing to stand by its product.
BUYER BEWARE! My Raypak 406A Natural Gas pool heater failed after 4 to 5 months. We noticed it leaking and contacted Raypak to start a warranty claim. After paying $96 to a certified service technician to come out and look at the heater, we were informed by him AND Raypak that they would not honor the warranty. They blamed the product's failure on us. They said our pool water chemistry was to blame.
I have had a pool for 20 years. I test my pool water 2 to 3 times per week and then follow up for testing at my local pool store every other week. Any pool owner knows that water chemistry will fluctuate day to day, week to week. This is a loophole in their warranty that you don't find out about until AFTER you purchase the product and read the manual. I strongly suggest you do not make the same $2,500 mistake we made - DO NOT BUY RAYPAK POOL HEATERS.