RCA Consumer Reviews - Page 2

FOLSOM, CALIFORNIA -- Dec 20, 2004 I purchased an RCA 50" Hi Def DLP - Model HD50LPW165. Jan 2006 the lamp went out $300.00 (Common occurrence per website info). Aug 2007 the Digital Module went out $475.00 plus $175.00 labor. In less than 3 years $950.00 in repairs and who knows what will be next. RCA's response? Computer generated email acknowledgment thanking me for my interest.

Refers me to Thomson Network - 800 number with voicemail maze that directed me to another 800 number telling me where I can purchase the parts. It's as if no one exists at either company, nor does anyone care or empowered to address the problem. I will never purchase RCA products ever again.

Purchased two (2) RCA 32 Inch - Model L32HD230 color TVs with built in DVD players a little more than a year ago - got the extended warranty on both. Less than six months after the purchase the screen on one of the TVs went totally blank (sound- no picture). After many hours of online research I was able to locate a local "authorized" service center. Upon taking my TV in for warranty repair I was advised that only parts were covered even though I had my contract and it clearly stated "Parts and Labor". Left the repair center quite angry and took another three days trying to locate the proper place to contact RCA to clear up the confusion.

RCA representative finally acknowledged my warranty with parts and labor and said they would contact the service center. Got a call two days later from the service center telling me they had gotten a call from RCA and Labor was not included. BUT MY WARRANTY CLEARLY STATED IN LARGE LETTERS - "PARTS AND LABOR". Took more than a week to contact RCA again. They acknowledged Labor was included. I demanded a new TV. After several calls, RCA agreed to send me a refurbished TV - lesser quality, less cost than what I paid for. Got that TV and it went out 3 months later. I threw it in the trash.

This past week the second TV I purchased with PARTS AND LABOR warranty had the screen go blank. Total usage time: 1st TV = 6 months/plus 3 months for rebuilt replacement / 2nd TV - 13 months. One month after warranty expired. RCA SUCKS BIG TIME. DO NOT BUY RCA.

I purchased a NEW 46" LCD flat screen TV on 11/16/09 for almost $1000!! As of 10/20/09 it no longer works and was informed by their 'CSR' that the mainboard is bad, and since I can't locate my original receipt, I'm out of luck on their repairing it. The CSR was extremely rude to me and rather a smart ** to say the least. Besides, who in the earth expects a BRAND NEW TV to go out in just 11 months??? I had a wide screen Mitsubishi for 15 years that I NEVER had any problems with. I think I purchased the wrong brand!! Warning to buyers, if you buy RCA hold on to your receipt!! Better yet try buying a Mitsubishi!!

We purchased a combo DVD/VCR in May of 2008. Well, the first one we bought we plugged it in and it was froze on the word "HELLO" on the screen. I called and they said it was an error and to take it back and exchange it. So, I did, and now it has been 13 months, since the Customer Service representative informed me, and same exact thing.

They told me to unplug it for 45 min. I did, no help. Called back, "Well, it must be an error and according to your serial number it is out of warranty as of May." What?? I mean your products cannot last longer than 1 year! The first one never worked! I will not EVER buy from RCA again! This was over $100 about $150 to be exact, and she tells me to just go out and buy a new one!

NEW YORK -- TV was purchased at Wal-mart June 2007 and I had problems within first year and TV now (July 2008) needs a power supply that will be a $400 repair. Repair shop contacted RCA because part was unavailable everywhere else and RCA said it would do a global search and notify repair shop if part could be found within 48 hours. One week later I called repair shop and they were still waiting. I called RCA and they told me they found a part and I needed to call the repair shop to give them the phone # of supplier. Very bad customer service, not enough space to vent about all calls with RCA but would not recommend or ever purchase another RCA product.

I will never in my life by another RCA product. I will say they are friendly when you call customer service but niceness will only get you so far. You will never get anywhere with them. I recently bought a cordless phone and it was defective and didn't work out of the box. It's almost end of December now and I originally called early October, so where have I gotten after calling more than once a week since then? Let me tell ya... ABSOLUTELY NOWHERE!

All I need is an $80 replacement phone... oh they will be shipping it out, they will be calling me back, or I need to call back, I will see it within 21 business days. It's been way over 21 business days now. I spent more time on hold than anything else and when I spoke to someone they had absolutely no answers to any of my simple questions. Be smart, save yourself the trouble and DO NOT buy an RCA product. It is sure to fail and you will sure waste your time trying to get a replacement if it's supposedly under warranty!

Where do I begin with this company? We bought a 26" LCD HDTV in 2006, almost a year to the day later it broke. For a fee they replaced it (we paid for shipping), almost a year to the day later this 1 broke. The first 1 went out completely, the second 1 won't stop scanning through channels. RCA will not release the manuals to TV repair shops, to fix them. They want us to send this 1 back in and of course want us to pay shipping again. It's a huge red flag to me when they don't release manuals to repair shops.

I advise anyone I talk to to NEVER EVER buy anything made by RCA. It's junk, and they do nothing to make things right. People wonder why nobody buys American anymore, well here's a good example. My other 2 Japanese made TVs have never failed me. I've had my Daewoo TV for 5 years, never 1 problem. So if you pick RCA be advised you might as well burn your money!!!

AUBURN, ALABAMA -- I've now heard a lot of people having problems with this TV. My TV blanks out every so often in the middle of watching it, then comes back on. I called up RCA, and they didn't even care. I called consumer relations at RCA, and they didn't care either!!! The consumer relations department is the highest up a consumer can go at RCA, and this just goes to show how terrible this company really is. Avoid RCA at all costs. If you have to pay 100 bucks more for another tv, do it. RCA does not make good products, nor will they try to make things right.

NEW JERSEY -- Horrible experience dealing with RCA/Thomson Electronics on a brand new video recorder that would not work out of the box. Wait forever to get a "Customer Service" (what a misnomer!) representative on phone. I returned faulty unit and have been promised a replacement in "7-10 business days" THREE TIMES. Each time I wait, nothing arrives, I call again. They tell me it's impossible to follow up with any individual to assure shipment. It's now 2.5 months since I returned faulty unit, and I'm about to give up and cut my losses. The time I have wasted on hold and the frustration dealing with RCA/Thompson leads me to recommend that readers buy from a different manufacturer.

PALESTINE, TEXAS -- I purchased an RCA 32" HDTV 32V434T last September. Last month it began turning on and off frequently. We had to unplug it at night in order to sleep. I contacted Walmart and was told that I would have to take it to an authorized Repairman. The nearest one is over 100 miles away. According to other reviews, it would cost more to repair it than it cost to buy it. I have read other reviews and this is a common problem. Why don't they recall them?