BATON ROUGE, LOUISIANA -- Just received a phone call from a Red Robin big wig in Atlanta testifying to all that we reported as wrong at the Red Robin at the Mall of Louisiana actually existed. Only one problem- he's getting scalped by his own location. Two weeks ago, August 17th. we just thought we wanted a good hamburger- wrong brisket breathe! Driving up to the Red Robin parking area we noticed PILES of grease all over the parking lot.
We tried to get around the grease only to find the main entrance was blocked by construction. We had to walk thru the grease and thru mud on the side of the building. (According to the long-distance caller an alarm malfunctioned and grease was poured directly into the parking lot- where was management ???) Then we had to run the construction gauntlet in order to get in the front door! What happened next was inexcusable- we were served moldy and very stale hamburger buns.
Now our long distance big wig says they are cleaning everything up. I'm very, very afraid that this effort is in vain as anyone who was as nutty as we were to trudge thru grease and mud to get a slopburger won't be back. My prediction- the location will be a victim of its own doing within six months, or less if Red Robin has any business sense. Beware- TALK is a four letter word that won't clean this mess up! It certainly is a shame that we can't give the Mall of Louisiana location NO stars!
ROCKFORD, ILLINOIS -- It took forever to get service. Once seated even though there were very few customers they refused to even take a drink order until we went to the kitchen to ask for drinks. Same thing with food, same thing with refills. Staff rolled eyes every time we asked for anything.
The manager said we ate too many fries and that he was going to charge our bill extra because this was not an all you can eat. (Red Robin offers bottomless fries.) Yelled at us that we ate $50 dollars worth of fries over and over again and when we fought back and told him about the horrible service etc. He freaked out and told us to get out and never come back. Said we were going to contact corporate. He said, "Go ahead." He did not care. He said his name was Erick. It was so awful. I would give a -100 rating if available.
ORLANDO (LEE VISTA), FLORIDA -- I am so disappointed in the food and service. I wanted to give the restaurant a try so I called and placed an order for pick up. I was told that it would take 15 minutes and all I needed to do was to park in the front of the restaurant in the parking slots marked for pickup. I parked in the pickup parking spot and after about 25 minutes an employee came out and said, “Are you waiting for an order”. I told her I was and she said, “Well you should have let us know you were here”. I told her, “Nobody informed me that I needed to call again”.
After waiting another 5 minutes she brought out my cold food. I told her the fries were cold, so I had to wait while she went in to get hot fries. Well the fries came out just as cold. I noticed that I was also missing the sauces for the dessert, so had to wait for that to come out. What was supposed to have only taken 20 minutes turned into 45 minutes plus cold food. I called the number back and pressed the prompt to speak to a customer service representative, however was told that I was supposed to call them again after I arrived. I told her how disappointed I was and that I would never return. Food and service terrible - save your money.
SARATOGA, CALIFORNIA -- Don't have pictures. First experience took about an hour to get served after being seated. Left without paying the bill because I got tired of waiting for someone to give me a bill. Second time I waited 15 minutes before someone even came to the desk to take my name and was then told, "We are busy and closing soon but I can ask the chef if he will cook one more meal." That was at 9:45. Place is really bad.
AURORA, COLORADO -- We had ordered Red Robin through Grub Hub. That had completely messed up every single bit of the order, so we call and complain. They say they're sorry and will re-deliver our original order. The second order arrives with BITES in our burgers. We call again to complain and they refuse to do anything for us. Obviously we will never order from them again.
HERSHEY, PENNSYLVANIA -- Went for a burger and a beer, 2 of us. Very average COLD burgers and beer. Monday afternoon 3pm, not busy, but waited an hour to get the cold burger. Tables, seats, floors, very dirty. Restrooms were VERY filthy! Such a great location near Hershey Park, poor hygiene and cold burgers - total, $37 - 2 burgers, 2 basic beers! 😡
BURLINGTON, NORTH CAROLINA -- BEWARE: VEGANS/VEGETARIANS- AVOID AT ALL COSTS!!! For 2 years (since going vegan), I have not had a burger. I had heard wonderful things about Red Robin's delicious vegan burger with a vegan bun. After my husband visited Duke hospital & we received good news, we wanted to celebrate, so we went to this location on our way home. The waitress knew nothing about the vegan choices & went to ask the manager & chef. She came back saying we could have the Boca burger.
We then asked which hamburger buns were vegan. She didn't know, so she went back to the manager & chef & came back to say, "They said, no buns are vegan because they all have yeast with is a living organism." I was in shock at their ignorance (OR were they just not wanting to help a vegan???) & said we are fine with living things like plants, just not animals. I then asked her if she had an ingredient list so I could see which ones had no dairy & no eggs. I would have thought a manager, a chef and/or a waitress would have been able to figure out how to pull up an allergy list to help a customer.
After the waitress managed to figure that out, we saw we could have Ciabata & sesame buns. We asked for guac, lettuce, tomato & pickles to come on it. The waitress said not to worry, she would take good care of us. When the order arrived, we were so excited to try the burgers. We took a bite & guess what, we found BACON slices on them. Do they really not train their employees to even understand what a vegetarian/vegan is & wants? Or do they know & not want to help these customers?
LIBERTY, MISSOURI -- If I could I would give this restaurant less than a 1 star=poor. It is the RR in Liberty Missouri. We have been there many times mostly because my husband enjoys the clam strips. I think the food is mediocre at best. It was THE WORSE dining experience of my life. My husband and I went there today to enjoy the promotional 20% off for being a veteran.
About the time we sat down an entire baseball team (9 to 10) year olds and their families with 12 parents came in. Parents seated at one table children all sat at other tables. The parents continue to drink beers, (I counted at least three rounds) and talked while their children threw food, straws napkins talked loud and ran up and down aisles. Not only were the children loud and out of control, but the parents acted oblivious to what the children were doing. My husband I had gone to have a nice Sunday afternoon veteran meal to talk and relax.
The waitress explained that this group was a softball team that had won the championship, so they were there to celebrate. With kids, would it not have been better to take them to a park or CiCi's that cater to children? It was when the children began to run to tables popping the balloons that we had to talk with the manager. She ultimately apologized and reimbursed our entire check.
So we were UNABLE to carry on a conversation and hear people. The popping balloons sent me into PTSD mode and I quickly made an exit to the bathroom. However the parents then began taking their hoodlums into the restroom. Can't win, but can tell you EXTREMELY DISAPPOINTED that management did not do something about the misbehavior early on. Me, being a leader, would have went to the parents and told them that if they did not get control of their children, they would not be able or order more beer, they had been cut off.
I'm sure that would have opened it all up and the parents would have gotten off their arse to see what a mess their kids were doing. If management can't handle unruly customer, no matter what age, then they should not be in that management position. I appreciate that she tried to take care of it with paying our check, but that did not solve the problem. This group will obviously be back next year and new customers, (not us) will have to deal with it.
LIBERTY, MISSOURI -- We had never eaten in a Red Robin before, so thought we would try it. I wasn't overly hungry so ordered a cup of French Onion soup, which cost around $4.00. While we waited and waited and waited to be served, she brought us what I guess are their 'endless fries' - all you can eat, but who wants to eat such soggy cold greasy things??
Anyway, finally my cup of soup arrived - all 5 Tbsp worth! But it really was okay that the 'cup' was so tiny because the soup was dreadful... don't they know that the onions are to be caramelized?! The ones in this soup were barely past the raw crunchy stage and the broth was insipid and nearly tasteless.
My husband had the Burger with blue cheese and said it was alright but the cost was ridiculous - nearly $15 for a Burger that was mediocre at best and cold soggy fries. Our first and last time there. *The waitress noticed I didn't finish the soup and when I told her it was awful, she comped it, so at least I didn't have to pay for something inedible.*
NEWNAN, GEORGIA -- Evidently, Red Robin either doesn't train their servers well, or doesn't supervise them from time to time. Our server tonight missed several basic things when dealing with my wife and I at dinner. First, we had an appetizer, and when she came with the meal she failed to clear the table so we had room for our entrees. Second, when I used the electronic device on the table to attempt to call her there was no response whatsoever. I had to stop one of the other employees and ask that she be sent back to our table.
Three, when I ran out of the beverage I had ordered with my meal, she didn't bring a refill until I was finished with my meal. In short, she was not attentive to her customers. When I used the electronic device to pay my bill, there was no paper to print a receipt. Again, I had to hand carry the device and find our server to let her know this. She made no attempt whatsoever to offer a receipt of any kind. I would like to think that a restaurant that spends lots of money and advertising attracting customers would take a little more care about the training and supervision of their employees.