Regions Bank Consumer Reviews - Page 2

C -- Well after a day like the one I have had, I now have joined a blog site like this... Where to begin - Regions has just charged me over $350.00 in NSF fees for a $1.00 mistake. YES $1.00. It seems that due to computer programming, and the desire to make money off of you, the customer, Regions operates in the following manner. All transactions that occur after 2pm are held in a PENDING status until the next Business day, (No not Saturday) Monday. And all transactions are deducted from your account, EVEN IF it doesn't show on your web account or ATM balance.

Now here's where it gets fun, ALL transactions that happened after 2 pm Friday go into the computer after business hours on MONDAY. And if your account balance does not equal or is greater than the drawn out balance, you pay over draft fees... Banking 101 right. RIGHT!!! BUT, and this is the fun part, if the previously stated occurs (balance does not equal or is greater than the drawn out balance) YOU PAY overdraft fees on EVERY single TRANSACTION!!!!!!!!!!

It seems that Regions computer system is not set up to take transactions in the order that they occur. Instead it compiles all transactions and deducts them as one, but separate transactions taking the highest dollar amount first. So even if the $29.00 you spent ordering pizza on Friday night is higher than your credit card payment of $25.00 you made online Friday at 4 pm, guess what gets paid first (that's right, wouldn't want your credit report ruined over pizza).

And by the way if you had $53.00 in the account now, you're 70.00 negative in your account cause Regions charged you for both transactions as NSF even though you had enough money to cover at least one transaction. So again you pay $35.00 for each transaction. It would seem to me that a company as large as this should be able to afford a computer program that can organize transactions by the Date and Time they occur, just like the ATM automatically shows you your new balance once you take out $20.00 from the ATM.

And Yes, someone will write and tell me that this is how all banks do it and I should be better at math, DUHHHHH!!!! So yes I didn't do proper subtraction and missed a buck somewhere. But if Regions would simply configure the system to identify date and time of transactions, and deduct from your account as actions happen, then maybe I would have seen I was getting close to overdrawing and would have put the fishing lure or the bananas back and saved myself a whole lot of money.

Regions decides instead to shotgun blasting the deductions and pay for all the new branches going up everywhere. So long Regions Bank, Hope you go bankrupt and all your banks get robbed, Just like you robbed me......

HUNTSVILLE, ALABAMA -- I am about to close out my Regions Bank, not because of those fees, but the combination of excessive fees, failure to update online bank information in a timely manner, poor customer service e-mail response, long delays when calling customer service, long wait when waiting to talk to branch employees and my pet peeve - unable to answer questions and failing to follow up with phone calls.

The most frustrating problem was manipulation of daily deposits and withdrawals so that the maximum fine could be charged. Not once did Regions try to work with me and whether it was a weekly unemployment check back in 2010 or this year with a direct deposit of $1750/week. They always charged a "just in time" fee. For instance, I would check my Thursday night balance and see I have maybe $400. But Friday morning even with $1750 posted they would fine me $70 for a Thursday night overdraft. When I called them they would claim, "Our online service does not guarantee the amount posted is available, and you agreed to this when signing up for online banking".

The other excuse was, "We do our last batch processing at MIDNIGHT". So at midnight a $12 overdraft includes a $36 fine and then at 6 AM Friday morning (6 hours later) the direct deposit is posted and available. Whatever way they can legally and unethically take money from you they went out of their way to exploit this. I recall going to a Title Loan/Payday Loan and telling them, "The difference between you guys and Regions Bank is you tell me up front what the fee will cost". When I can trust and turn to the local Title Loan/Payday Loan company as opposed to Regions Bank that makes my point.

I am tired of them and as they claim to "be listening to their customers" and this was a lie. The reason Regions ended Debit Card Fees is because Bank of America and Wells Fargo had already announced they cancelled their debit card fees. I do not believe Regions would have cancelled any fee if these other banks didn't do it first. As for Wells Fargo, they may charge fees, but their customer service and their branch staff always addressed my concerns in less than 10 minutes.

ATLANTA, GEORGIA -- My family has taken out two mortgages through Regions Bank. I Had also been a loyal customer of Regions Bank Customer for over 12 years. About 6 months ago, my state Identity and Regions Bank card was stolen and all my funds were drained from my account. Regions Bank assured me the problem would be taken care of and I would not be held responsible for any of the debited funds.

The person who stole my identity also used fraudulent checks (not my checks) to withdraw money from my current balance (e.g. He used stolen checks and cashed the stolen checks at a Regions Bank. The transaction was taken by a Regions Bank Employee who then cashed the fraudulent checks on my account. When the checks were returned, Regions bank charged my account for the Fraudulent Checks and the funds were debited out of my account for the amount of the Fraudulent Checks).

I waited for over 5 months for some action to be taken. I took all necessary steps in which Financial Advisors ** asked of me at Regions Bank Cheshire Bridge. I was told I would be contacted by their Corporate Security Officer ** and he would be the one to tell me when the funds would be released. It is now 6 months later and I have not received $1 of the large sum of money that I was told I would not be held responsible for. The last conversation I had with ** is that Regions were exiting their relationship with me after 12 years and goodbye.

I will be contacting the FDIC and also the BBB. I plan on posting this review on every possible review website. DO NOT BE TAKEN ADVANTAGE OF LIKE I WAS. Regions does not stand behind their protocol or any of its policies with the FDIC. Everything in this statement is true and I will stand behind everything stated. This has destroyed my credit and also my trust in any banking system.

BIRMINGHAM, ALABAMA -- Regions Bank has lost the ability to replace compromised debit cards in an efficient and effective manner. I received 5 calls on my answering machine from "1-800-737-4667 UNKNOWN NAME" instructing me to provide a 1-800 number and an appropriate message for my client. What the???? I did some internet research and found the number was for Regions bank.

In an email to Regions Bank I was told that Heartland Payment Systems had compromised some debit cards. They were calling me because I had not activated the replacement card. I had not received any replacement card. I went to my local branch to look into this further. I was told by the manager that there was no replacement card issued on my account. I asked that the 1-800 calls be stopped. They did not stop.

I then called their main office and was told that there was, in fact, another card issued. I told the CSR that I never received the card. She said she would send another. The replacement was received. The information included with the card stated the PIN was the same as the old card. It was activated. However, when I attempted to use it it was declined for a wrong PIN. Regions had assigned a new PIN without telling me what it was. When I called to correct that problem I am told they cannot tell me what the new PIN is.

That was the last straw. I have a debit card that has been compromised, a card that is lost in the mail, a card that is active and that only Regions knows the PIN. No more putting up with their corporate ineptness. I cashed out my CDs (matured) and my checking account. Good bye Regions Bank.

TUSCALOOSA, ALABAMA -- Inadvertently discovered wrong birth date and driver's license number on my account. No explanation given. When I shopped other credit card offers in order to do a balance transfer I found out just how much I had been ripped off all these years. Found an 18 mo, no interest balance transfer with another major credit card company. Yes, there is a transfer fee but when you compare the monthly payment to pay the card balance off in 9 or 10 months with Regions, it is well worth it. I trusted all my accounts and business to Regions for 40-years beginning with First National in 1973 and stayed on board through two other acquisitions.

I prefer all my business transactions stay with a sole source firm. However, the 24.99% rate has become more than I can endure financially. I used to be proud to be a customer of Regions and feel really sad to be looking elsewhere after all these years. Oh, by the way I want to mention I called to discuss any promotional that might be available for the payoff and customer service said she would would look into a better interest rate because that I had been doing business with them for so many years. I was told to call back in 24 hours to get the results of the review.

TALBOTT, TENNESSEE -- I attempted to make an online purchase December 2, 2011. At the end of the transaction I was told I didn't give the proper address on my credit card, and that the transaction was cancelled. The funds for this transaction were taken out of my account anyway. I called the bank a few minutes or so after this, to get any information I needed. I was given the stores Merchant #. This pending transaction reflected on my online banking and on my phone banking (in other words there was audible proof and visual proof of my transaction).

I decided to wait and see if my package would be delivered, but, it wasn't. I began contacting the merchant that I was dealing with about two weeks later. They told me I had to contact Regions bank. When I called Regions bank I was told to contact the merchant. I also looked on my online banking website (and phone) for the refund. There was no recording or visual proof of it on either one.

I thought this odd because the first day I called Regions Bank I saw this on my account transactions page. I called the merchant and they said that the money was refunded on Jan 5, 2012. I have not seen the money reflected back into my account. I called a Regions representative and was told I would have to sign an affidavit to get my problem solved. Is this necessary? I keep up with my account everyday.

MOBILE, ALABAMA -- Enough is enough. I live on a really tight budget. It's bad enough that I was laid off due to the economy but now, I wish I could give 1/2 a star. My adoration for Regions Bank has gone from satisfaction to extreme hate. Everyday there seems to be a problem. For example, a company put through a check 4 times for the same amount. They went back and listened to our phone conversation and admitted that they were in the wrong. Instead of Regions going with the facts, they charged me their returned check fee... 4 times!!!

Now, I just looked at my account, online. I had 6.38 in there. Not anymore!! Why?! Because they charged me 4.00 for the debit card fee + 10.00 monthly fee!!! ARE YOU SERIOUS!!! That little bit of money was to used to buy milk for my family!!! Now we have nothing. Thanks a lot!!! I guess you don't care if kids go hungry tonight right?!?!?!

I've been using Regions Greenchecking for quite a few years now. They charged me 5.00 a month because my SS deposit is only 475.00. This is ALL I get to live on so I have to really be frugal to the max. NOW I was just informed by mail and email that they will be charging me 10.00 a month plus 4.00 a month to use my Debit card!!! $14.00 might not seem like a lot of money to someone who makes a decent living, but to me it is a crime! I guess I can skip eating one more day a week. This is no joke.

Regions failed to update my address after 4 different attempts. As a result, we did not receive their statement even though we forwarded the address. After the 5th attempt they finally updated it. The loan had ballooned and we were told not to make any more payments until the re-financing took place, so we followed their instructions. Although we were told not to make any payments, they still submitted a late payment report to the credit agencies. Now that we are trying to get a different mortgage loan with another bank, they are requesting that Regions write a letter stating their mistake.

After never submitting a late payment on two different loans, Regions is refusing to help us and will not send a letter. They wrote a very vague letter but will not describe the details showing their mistake, which is what the other lender wants. I feel Regions let us down! We have credit over 720 and this late payment that we were told not to make is affecting our credit. Also, Regions has NOT return 100% of the phone calls and the left hand never knows what the right hand is doing. They kept switching us back and forth between departments. They need better training.... and this is dealing with several branches in NC and AL. Shame on Regions for NOT backing us up!!

BRADENTON, LAKE MARY, FLORIDA -- Regions Bank needs to train their employees to give correct information. You get info that turns out to be wrong and then they suck money out of your account because you were not complying with their rules. Employees can't get an address correct or even get you a safe deposit box. Spent 3 days trying to get info on a problem. They make you feel like you are lying and they are right. I guess they only want huge accounts and to heck with the ordinary person. Put your money and savings with a bank that cares about their clients.