ORLANDO, FLORIDA -- Stay away from this company and please do your homework before giving any timeshare marketing company your money! You need to read the Better Business Bureau of Central Florida's report on these guys. We signed up with REM 1/05 to sell our timeshare condominium. This was over the phone and the sales pitch and guarantee seemed reasonable. However, in thinking it over and doing some additional research (BBB of Central Florida, etc.), we discovered that this was not the upstanding company that we were led to believe. Given the fact that we were told we had 7 days to cancel the contract, we figured we had an out without any issues.
Only one problem, we were not given a contact number to reach this company by the phone sales person. Only told that our contract would arrive in a few days and that we had time to cancel once we received it. Attempting to reach these people at numbers listed on the Better Business Bureau's website were futile. We received our contract on the 8th day after we had agreed to sign up with them over the phone. How convenient?! We were now past the contractual 7 day limit for cancelling!!!!
We have attempted to cancel with them via phone, mail, etc. and asked for a refund since that time, but they say they cannot do that because they have already started marketing our timeshare. Yet, when we have asked for proof of the services they are providing, they cannot provide us any. The only thing that has been done is that our condo is listed on their website (along with hundreds of others). No other marketing has been done, contrary to what they led us to believe (i.e., conventions, other sales literature, etc.).
To test their marketing and follow through on potential sales offers they are supposed to notify us of, we have put several offers out on the online system for our own condo. Used relatives' names/contact information (with their permission of course). We wanted to see what action, if any, they would take in notifying us of offers. That was approximately 5 weeks ago, and we have not received the 1st notice that anyone is interested in purchasing our timeshare. So what are they doing for the $685.00 we foolishly paid these con-artists?!?
And, oh by the way, the guarantee they offer of 2 round trip airline tickets if they don't sell your timeshare in 6 months??? Well, that's a scam too. In order to get those tickets, you need to purchase a 7-night stay at one of the resorts they are somehow affiliated with before they will send you the airline tickets. What an operation? Is the Attorney General of the state of Florida aware of any of this? We are attempting, though our credit card company, to get our money refunded. Not sure what will come of this, but we have to try. Stay away from Resort Equity Marketing or whatever new company name they choose to do business under in the near future!!!!!
Resort Equity Marketing is a FOR SALE BY OWNER company. We are responsible for marketing and advertising the availability of your unused timeshare unit or points.
We do have an unsatisfactory rating with the BBB, however we are in the company of WalMart and many actual vacation property resorts. We have done business with over 48,000 clients of which we have 131 complaints. Although we are making efforts everyday to improve this rating we do not feel this speaks for our services.
We of course strive to accomplish the goal of successfully finding our clients a buyer or renter for their unit, however if this does not happen within our guarantee period we offered (at the time) 2 roundtrip airline tickets. This is simply a courtesy gift and not intended to replace the service we will continue to provide if the property had not yet rented/sold. Please understand we are not affiliated with the company these tickets are issued by.
At any point in time, so long as the account was kept active by the client, they may have viewed their personal listing on our website. We also have a customer service department more than happy to help any questions our clients may have.
In addition, we do have a 14 day cancellation policy from the original sign up date. If the contract was received on the 8th day there is still enough time to make the cancellation.
We do apologize for any inconvenience.
NORTH ADAMS, MASSACHUSETTS -- I signed up with REM on 5/27/2009. I sent the $395. The last time I spoke to a live person was 5/11/2010. I called today 4/6/2013 and left a message. I wonder if the "contract" I received was legal or not? Anyway, I went to try to find the web site and was unable to find it. I would like to now cancel my contract.
ORLANDO, FLORIDA -- About a month ago my husband and I signed up with Resort Equity Marketing. We received a call from a ** who's claimed he would sell out Bonnet Creek timeshare. He gave us an astronomical quote of more than 40,000 for it if we agreed to pay 1,499. The arrangement was that it would be sold guaranteed within 6 months but was supposedly going to be sold in 3. Neither happened. It was a scam. We tried to get our money back but it was too late. BEWARE THIS SCAM AND PLEASE STAY AWAY!
YARDLEY, PENNSYLVANIA -- I would like to give everyone my three cents and say that I have successfully sold my timeshare with the help of Resort Equity Marketing. I signed up with REM about 3-4 months ago and paid them $1295 so I can get my property marketed. My TS was in Hawaii and I paid $41,000 for it two years ago and I sold it for $72,900. I almost doubled my money. I would highly suggest REM to anyone that wants to sell their timeshare! Best Regards, **.
GEORGIA -- I was contacted this evening by the aforesaid company. Quoted what I thought were incredible prices for timeshares. I was gullible enough to purchase and now want to sell or rent. I was quoted $1,797.00 and questioned why I would have to pay upfront to sell property-when I would not do that with my home? The representative told me it was for marketing and advertising fees. I told her I would need to read about her company on the internet and I am so glad I did!!
ALTAMONTE SPRINGS, FLORIDA -- This review concerns a marketing institution that deals in the marketing of time shares. In @ May of 2003 My wife and I received a phone call from Resort Equity Marketing out of Altamonte Springs, Florida. At the time, my wife and I were discussing selling our time share at Westgate Smokey Mountain Resort In Gattlinburg TN. When we received this call from REM we were told that for @865.00 they would market our time share for us. ** who was in the employ of REM told us that an average turn around time for a sale was around 30 days. She also told us that we would receive phone calls from potential buyers.
As of today, we have not yet received one call. Not to mention that we found out that it was our responsibility to update our contract @ every 4 months. What kind of a company takes money to market a product and then relies on its customer to update their own contract. If we don't update the contract our time share sits in limbo (not being listed) until we reinstate it.
It has been almost three years without so much as a phone call from REM or a potential buyer. We ask for our marketing data and they cannot provide it. We have reduced a $16-$20,000 property to about $9500.00 dollars. I did call Westgate and confirmed the price of what their time shares are selling for, and according to that price, we are underselling by A $10,000.
I know that our property is a very hot seller, so all that I can come up with is that REM is only a listing agent. That's funny, because we never heard that verbiage over the phone. All that I can say is that were taken buy a company that is more concerned about taking your money and not at all concerned about your welfare. SCAM, SCAM, SCAM. The Central Florida BBB should really take a look at the operations of REM and protect the innocent that fall into their trap.
RESORT EQUITY MANAGEMENT -- I have been trying to sell my timeshare for about a month, but I didn't know how to go about getting it done. These people, Resort Equity Management, called me and called me about selling my time share quickly and easily until finally I gave in. They told me about how they only sell to companies and how these companies buy so much and all the time. They said the average is 30 DAYS but not more than 3 months and that they guarantee my property will be sold. That was over 8 months ago and haven't heard a peep from them.
In the third month I even lowered the price of the sale to almost 10 thousand dollars less than they said was a good selling price. and I still haven't herd from not one buyer or anybody from their offices still. I called no answer I emailed no return. I don't even see my property on the site for that matter. If you are looking for a company to sell your time share this is not the one. I wish I would have seen some of these complaints when I first started out to sell mine.
I got took for my money, highway robbed scammed!! Until I get some action, I will be all over the net with my complaints about this company. I will also be directing all the other complaints towards the others so they can all be seen and read. This is only the beginning for me. If I can get this on TV it will be!! that's a promise.