NEW YORK, NEW YORK -- I have been a loyal customer for over fifteen years. They took my return, sent a letter saying they would credit my card back but did not. when I called they said it would be a credit instead and I could use any time. When I went to use it, they said it was gone. They don't keep records anymore and there was no way to find it. I know that is not true because people audit businesses all the time to make sure their books are right. I wrote the company asking for my $175 dollars. Not even the courtesy of a reply. Don't count on them to honor their word.
INDIANA -- I ordered a swimdress, and clearly did not research the reviews prior, which was clearly a HUGE mistake. I received a men's plaid shirt. I called to get the correct item shipped, and I was told I had to exchange the current item first, which could take up to 3 weeks or pay again and they would credit me once the shirt was returned. After telling them to just refund me because I'm not waiting that long, they told me I had to return the $24 shirt first(my swimdress was $66. This was a huge inconvenience since this wasn't my mistake and a waste of my time to ship something I never ordered. After talking to a crappy supervisor they agreed to refund me the full amount with shipping, but they needed the shirt back within 30 days. So I agreed, but I have only received the refund for the item. I told them I'm not sending the item back until I receive the full refund since that was the deal. They keep replying saying that the refund was processed for the shipping. It is still not on my card or PayPal account. This is a HORRIBLE company, and I'm not sure how they stay in business. The supervisor straight up told me my item was probably shipped to the person who ordered the shirt and of course the company has problems or she wouldn't have a job.
NEW YORK -- I bought 4 tops from Roamans. I wore one top to work. 1/2 way through my day the side of the top opened up and frayed. I called Roamans, explained what happened & told them since all the tops were made from same material I was afraid to wear them. I was told to send all back mark it damaged. Which I did. They were supposed to mark my account that I'd be returning the item. They are only refunding me one top. Not even the one that opened up. They sent the items back with a note old & damaged. They insinuated that I wore the tops for weeks & sent them back. I only wore one of the tops. I lost $100 gift certificate. They refuse to refund. Don't waste your money. Poor quality clothing & horrible customer service.
I ordered 5 items, received a confirmed email with correct advertised prices. Once shipped, all prices were different. Total charge was $16.00 more than order price with one item on back order. After trying to explain to 3 customer service, no help. I returned all items, then received a bill for $17++ with a interest fee charged. Don't waste your time! Quality is so poor, once you wash item you might as well throw it away. Cheap clothes, with very poor customer service.
FLORISSANT, MISSOURI -- I purchased some clothing from Roaman's that didn't look like the catalog. It also didn't fit, so I used the free shipping return label and drove to the UPS facility to mail it back. The free shipping label does not include pick up from UPS. The next month I got a bill for $21.00 for shipping of the merchandise. I did not pay it. It was supposed to be free. I kept getting the same bill. I ignored it. They put a $20 late fee onto it. I then got a notice it was turned over to a collection agency.
Today I had to pay another fee of $10 to them to take it off my credit report, plus the late fee and the original shipping. All in all I had to pay $51.00 to return an item I did not use. So, here's the deal... if you want to be treated like this... keep shopping with Roaman's. I never will again.
PARSIPPANY, NEW JERSEY -- ROAMAN'S CATALOG does FALSE ADVERTISING! I received a sale catalog, hopped right online and placed my order on 9/30/2008. Then when 2 1/2 weeks went by without receiving the package. I followed up with them and was told the item was on "back order" and in the "Date Expected" section were three question marks ? ? ?. So I emailed them and asked them what ? ? ? meant in terms of a backorder timeline. I was then told that the item would be shipped out on 11/27/2008. So I contacted them again and said that this was a long while, but at least I'd have my shoes in time for the Holidays.
Well, I received one email day before yesterday on 11/3/2008 that stated that my item would be shipping out "any day now" and then just now another lovely Roaman's email popped into my inbox and stated that my order has been cancelled. So... all of the previous emails were to keep me browsing and buying. Believe ME... I will not purchase from Roaman's ever again. We are savvy shoppers and will not be treated unfairly by a company that clearly does not care one bit about customer service.
Prior to this fiasco, I ordered three separate pants suits. All three packages I received contained THE WRONG ITEMS. Wrong color, wrong style and wrong size!! When I called Customer Service, they were quite nonchalant about it... because it happens ALL THE TIME. Anyway, I wrote this so that I may save some of you some time and many hassles. BEWARE OF ROAMAN'S CATALOG... THEY ARE THE WORST I HAVE EVER EXPERIENCED. Happy Holidays everyone!
I had posted on a website called wishuponahero.com asking for a new swimsuit. A nice lady responded and ordered a swimsuit for me from Roaman's. When the swimsuit arrived it was the wrong size. The correct size was ordered and listed on the invoice, but the item was incorrect. Roaman's is insisting that I send back the swimsuit at which time they will refund the original method of payment and then recharge the credit card for the replacement suit. Since a stranger sent me this suit I obviously cannot authorize this. They then offered an option to credit MY account. But that it'll take 4 weeks!
Considering this was a mistake by their company this is totally unacceptable. I have told them several times now through email correspondence that I do not have contact with the woman who purchased this swimsuit. I feel like I'm going around and around in circles with them. Each time it's a different person who answers the email, and several time just "form letters".
I just need to return the swimsuit and get a replacement (since they no longer even have the size that was ordered) within a reasonable period of time. This was NOT my mistake or the mistake of the woman that ordered the swimsuit. The invoice proves that. So waiting more than 1-2 weeks is unreasonable. I have also contacted the BBB regarding this. I will never purchase from Roaman's again.