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Horrible Customer Service/ Horrible Delivery People!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DAYTONA BEACH, FLORIDA -- They delivered our first headboard and dropped it in the driveway. Had to wait 1 month for new one to get delivered. Then they just scheduled an appt via text message for the delivery but it was during my work hours so I could not be there. When I called to reschedule they said my headboard would be put back into the system and that it would now be on backorder.

So I had no choice but to wait another month for it to not be on backorder. When I finally got my new headboard delivered the delivery guys pulled the bed out on my brand new floors I had laid the month prior and left a 16 inch gouge in my floors. Then to top it off when I called less than an hour after they left (which was when I noticed it because I had to vacuum the mess they left from their feet) they asked me to send an email with pictures. So I did that and received a letter in the mail from a Ruth ** who informed me that the delivery guys said my father pulled the bed out and did the damage and that the case was closed.

So the delivery guys lied and she did nothing to hear my side of the story. My father is a 67 year old man who could not pull a king size bed out by himself. After many attempts to try to reach Ruth ** she would never return my calls. I purchased 4 room sets from Rooms To Go and spend thousands of dollars there after my house flooded from Hurricane Irma. I will never shop there again and neither will any of my friends or family. After all my family has gone through to rebuild our house from the hurricane this just added to our frustration. Horrible company with horrible customer service!!!

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Customer Service And Delivery
StarStarStarStarStarBy -
Rating: 5/51

CLERMONT, FLORIDA -- We just purchased a new home and needed to furnish it. We selected items online at Rooms To Go and went to the store in Clermont Fl to look at the items. A sale associate approached us and we showed her our items in our cart and away we went. All of the items were in the showroom and we were pleased with the furniture and the quality. We purchased a complete living room, dining room, stools for our island and when we were selecting our complete bedroom the store manager came to us and offered us a fantastic deal on an adjustable frame and mattress by reducing the sale price by 30%.

The delivery was flawless and the men were careful and very efficient, the furniture arrived in excellent condition and setup/assembly went just as well. The delivery guys were great. Definitely will recommend Rooms To Go. We went to all the furniture stores for price comparison and found they were way overpriced compared to Rooms To Go. Thank you Rooms To Go in Clermont FL!

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Worst Buisness
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NORTH CAROLINA -- Worst experience with the most ignorant unhelpful customer service! When living in North Carolina I purchased a dining room set from Rooms To Go. I relocated back to Pennsylvania and wanted to buy an addition chair for my dining room table.

Being that Rooms To Go does not ship furniture to my zip code I used a family members address for delivery. When it was time to deliver I asked the company to please leave the item being that the delivery hours were during the workday. I was willing to write a letter, photocopy and fax my license, anything that needed to be done. I was denied and told that since it was an online purchase it cannot be left without a signature. Only items purchased in store can be left without a signature. I even asked to speak to a manager but was transferred to online sales. The representative in this department repeated the policy and stated there is nothing that can be done.

At this point I was so fed up I just spend $150 on a chair and $50 for delivery and I can't get my product. I asked to cancel the order and stated I will just buy the chair elsewhere to which the customer service representative replied “We don't want to lose business but that's okay we will refund everything except the shipping cost since we tried to ship it but it's your fault it could not be delivered”. Now I am stuck with no product. They were very quick to take $200 from my credit card but not very quick to help their customers obtain the items they order. Will never buy from this company again and will warn others of the horrible and ignorant customer service this business has.

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Worst Experience and the Worst Delivery
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PORT ST LUCIE, FLORIDA -- Rooms to go is the worst company ever. I bought furniture and 4 deliveries after and they still sent wrong furniture. They do not apologize to you for all their mistakes and expect you to take time away from work to wait for them. They have an attitude that is awful. I feel that I have been abused. I am sending the couches back as after 4th try, they still sent wrong pieces. I have to now take time off from work to wait for them to pick up furniture.

I also bought furniture for my daughter and sent pieces broken so I had to have another delivery. I wasted so much time for all deliveries and pay my friends to come to my house to wait for trucks. I work so I could not take time off. I spent money for nothing. Managers never called me unless I would. I have couches I can't use as they are the wrong pieces. It is the worst furniture shopping experience ever.

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Delivery
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TAMPA, FLORIDA -- I purchased 2 recliners at RTG and got them delivered 4 times. The recliners kept coming with defects in them. "I apologize for any inconvenience" 4 times is all customer service had to say. The delivery's spender out over a month's time. I felt I should have got a discount for all the time I had to spend waiting on 4 deliveries. Customer service wouldn't let me cancel my order and just have the chairs picked up.

I ended up having to settle for imperfect chairs that I spend over $900 on each with the protection plan. I don't see the point of selling me a protection plan when the chairs already come with defects. Now one chair has more stuffing around the head rest then the other by inches and it's the same chair. The salesman is quick to say, "Call me if you have any problems" but when you call them all I got is, "It's out of my control." Very bad experience!! Should have just went to the outlet instead!!

Company Response 04/24/2018:

We'd love to get some additional details on your 3 star experience. Care to share your feedback with us at TellUs@RoomsToGo.com? We hope to hear from you soon!

Company Response 04/27/2018:

This is horrible to hear and certainly not the experience we expect any of our customers to have! We definitely need to more information on this. Can you please email us your order info to TellUs@RoomsToGo.com? We would be more than happy to help in any way that we can!

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Horrible Experience With Deliver 2 Different Orders. Customer Service Is a Joke.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALABAMA -- Placed an order for over 4000.00. Date of deliver set and confirmed twice. We arranged off days due to furniture being delivered 3 hours away only to find out they made a mistake and would not honor their scheduled date. We canceled the order.

I then placed a different order online this time since the store could not get it right. I gave detail instructions as to where this order was be delivered only for them to schedule the delivery to the wrong state. They Finally got the address correct only to go to the wrong address.

Did not try to find the correct address. Left message on my husband phone. My husband tried to return the call before he was out of site but would not answer phone. Many many calls made to driver, customer service, corporate and even the store all promising to check into the issue and return with a call that never comes.

Company Response 12/21/2017:

We are deeply disappointed to hear that you have not received the service that you deserve! Please send us an email with your order info to TellUs@RoomsToGo.com and we'd be happy to help any way that we can!

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Worse Delivery Experience I Have Ever Had and Customer Service Is NOT Available!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

METAIRIE, LOUISIANA -- The delivery people DO NOT set up correctly or unpack properly either. They left a bunch of packing on the furniture and I'm a 70 year old lady. I can't do this. I will have to hire someone to do it. I called them and they Did not seem to care and offered no solution. Furthermore they hit a neighbor's tree when leaving and knocked half of it down and left it in middle of street. I will never buy anything from them again and If you do beware of the unacceptable delivery you will receive and no service after sale NONE.

Company Response 12/08/2017:

This is horrible to hear and certainly not the experience we expect any of our customers to have! We definitely need to more information on this. Can you please email us your order info and the details of your experience to TellUs@RoomsToGo.com?

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Love Seat Recliner
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBIA, SOUTH CAROLINA -- We bought a love seat double recliner and chair - paid over $2500 for the two pieces from Rooms to Go. The love seat was delivered and the first time someone sat in it, the METAL - YES METAL - rod broke in two pieces. This is the rod that goes to the controls. This is a problem, but the biggest problem is that they only send out service people once a month. That will be 19 more days until anyone can come. I live 10 minutes from our state capital. They consider that rural. I asked if they could replace the entire seat. No, they can't until the serviceman comes. That will be after Thanksgiving - where my company has to sit in a broken loveseat.

Company Response 11/14/2017:

We are deeply disappointed to hear that you have not received the service that you deserve! Please send us an email with your order info to TellUs@RoomsToGo.com and we'd be happy to help any way that we can!

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Poor Quality Furniture and Rooms to Go's Indifference to the Problem
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RICHMOND, VIRGINIA -- We purchased 2 sofa sets from Rooms To Go on 12/26/2015. These sets were delivered in January 2016. We also paid for their ForceField protection for both sofa + a delivery charge of $300. Both sets have hardly been used. We sat on the Umber/Jamestown sofa just a couple of times when we noticed that one cushion of the sofa tended to cave in whenever we sat. In fact, this problem had gotten so bad that when sitting down you could feel your tailbone hit the frame. We have avoided using the sofa and have been using just the loveseat (it is still firm and plush).

We have been complaining and talking to customer service representatives for the past 3 months requesting that they replace the sofa! First they sent a service tech who told us that the cushions are not removable so he would label it as a manufacturing defect and recommend that the sofa be replaced (he took pictures of the sofa too). We waited for a week but then called in only to be told that they had not heard back from the service tech. After repeated calls to RTG we were told that this was considered "normal wear and tear" and that they could not do anything about it.

We tried talking to them again. This time another representative asked us to send an e-mail with additional pictures. As expected we did not hear back from them. We called again and this time a different representative asked us to send her another e-mail describing the problem with pictures and that another service tech would come in and give a second opinion on either the 2nd or 5th of September. We called back on September 1st only to be told that they had not heard back from the service department.

We called again on September 7th and were told the service tech would come by on the 10th. The same service tech guy showed up on the 10th and was surprised that they had asked him to come out to the same place again in spite of his asking them to replace the sofa. He took more pictures of the sofa before leaving. We called Rooms To Go again on September 21st only to be told that they had not heard back from him.

We received a call from RTG on September 22nd saying that this was "normal wear and tear" and that she could not do anything about it. We asked to speak to a manager or a supervisor and were refused. 3 months of talking to representatives and we got nowhere! We regret having purchased furniture from RTG. The experience has been bad and the customer care representatives are the worst. RTG should honor their warranty and replace the sofa! The company doesn't care for its customers and their customer representatives are a real nightmare to deal with. Plus poor quality furniture. Will never buy anything from them ever again.

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Rooms To Go Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 112 ratings and
184 reviews & complaints.
Contact Information:
Rooms To Go
11540 Hwy. 92 East
Seffner, FL 33584
813-623-5400 (ph)
813-620-1717 (fax)
www.roomstogo.com
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