THOMASTON -- When I joined this site, I was recommended this to a family member who apparently used this. I am not aware of the fact you have to pay every week to use a service. I posted up a listing to find a roommate and oddly got a response. Apparently had to pay to see the message. I can understand a subscription service for premium benefits but forcing people to see a message while trying to communicate with someone who responded is a bit shady. I say shady because I received an email that a person named Jessica messaged me.
When I went onto the site, I was greeted with a PayWall. Not thinking of it and desperate, I paid for the subscription and the message was from Roomster. Some of the places listed had odd scenery because I am someone who is familiar with Atlanta but these listings did not make any sense with the images that is uploaded. A bit of Google image search and the same screenshot appeared for different locations. See the pictures. Really a ** move to screw over people who are trying to find a place to relocate if they are trying to live and survive.
WESTWOOD, LOS ANGELES, CALIFORNIA -- Looking for a room to rent in Westwood or surrounding area. Came upon Roomster. Website looked legitimate and professional. It lets you enter your search criteria for free and view “listings”. It even allows you to “mark” rooms of interest. Once app was closed, immediately received an email from Roomster stating individuals who had posted rooms for rent saw my interest and were trying to make contact. Just needed to give Roomster a credit card to view the emails.
Gave card info, opened email (singular not plural as they stated), it was from their customer service department... “Welcome”. No one was attempting to make contact. In fact, the same postings that were on their webpage less than 20 minutes prior were deleted. Found the exact same postings on Craigslist from 9 mos plus ago! Roomster webpage lists customer service contact information via both phone and email. One of the phone #'s was disconnected.
The other phone and email options required opening an account, and allowing Roomster access to your EMAIL ACCOUNT! Worked through my card company for resolution. They tried to reach Roomster for 20 minutes. The customer service # given by Roomster to my credit card company was also disconnected. Was required to freeze my credit card account pending arrival of new card. Roomster should be shut down and investigated.
SAN DIEGO, CALIFORNIA -- This is the worst site I have seen with not only the listings being scams, but the website service itself is a scam. After I created my profile I sent messages to the “people” listing them to not just find out that I had to pay to see them, but then to get messages to my phone from people I had not even reached out too. Once I paid to review my messages, the app suddenly stopped working except for reaching customer service.
They told me that I had paid for a different profile even though I did not have one. Then suddenly I was able to review the messages which had all been deleted. So, I paid for nothing and ended up with a bunch of scammers that got my information clearly from Roomster sharing my info. Don't use this website ever!!!
Paid $8 for a 5 day subscription and on day 6 I go to my account to make sure I am not being charged anymore and will not have access to my messages and turns out they automatically charged me another $24 for some other subscription I didn't sign up for. Can't find a contact email or phone number to reach them.
CALIFORNIA -- They are low lives. Make sure you read the fine print, and cancel before seven days. If not they scam you out of $24.99. If you ask for a refund they will respond with a snarky tone. Their site is inundated with spam also, so very difficult to find a real person. Don't use it.
SALT LAKE CITY, UTAH -- I signed up for a week of service and without my permission they then used my PayPal information to set up a recurring monthly payment of $24.95 which I didn't discover until 2 months had already been charged. They scammed me out of $50 and I didn't know a thing about what they were doing before it was too late. I'm so upset!
Please be aware when you provide your bank info to Roomster. They continue charging till you cancel the service. I was not aware of it and was charged two more months extra till I notice the charges on my bank statement. I contact them to get partial refund and did not refund anything for the service I haven't used. Please stay away from Roomster. They take advantage of you if you give them a chance. They are rude and have no respect to customers.
ONLINE, ILLINOIS -- They auto-renewed my subscription for $25 for the next month, one day before the next 30 day cycle starts, and they are REFUSING to refund me my money before the next service cycle. I've been arguing with them on their "customer service" page for an hour, and they keep saying the same thing, basically saying I should have read the fine print. It's BAD BUSINESS practice to not allow a customer to cancel the service and get a refund BEFORE the next cycle has even started. Most businesses refund your money for the remaining cycle and let you cancel anytime.
MOBILE, ALABAMA -- This app is supposed to charge you weekly and you can cancel at any time. However it does not tell you in the app that clicking "delete account" will not cancel your subscription. Neither will it cancel if you delete your listings. Only buried in the email receipt under a link does it tell you that you have to go to Google Play and cancel the subscription. The "delete account" button is put in the app and on the website to make you think they've stopped charging you.
They will also charge you more than once a week if you don't watch them. They charged me on 8/2/16 and 8/5/16. They will not refund your money. I had to dispute the charges through my bank and credit card. They also have several other roommate profiles on Facebook that mine your listings and post them even though you have not given any Facebook permissions.
We were a bit worried after we listed a room in the house we were renting looking for a replacement roommate. A lot of the negativity comes from the recurring payment system as well as requiring Facebook. The former wasn't a problem for me as I knew how to disable the recurring payments from happening, neither was the latter although I can see where it can become an issue for those who prefer to stay off-the-grid.
But despite the constant negative press covfefe the service did the job for us. We were two college students and managed to find a third roommate to take the vacant room in our house that's tolerant of our lifestyles and overall super chill. Just as the service advertised, it landed us a good roommate and him a good living situation.
THE BAD: It wasn't a smooth climb to get there. In order to see people responding to your listing, you have to pay a fee. Really, to use any feature you'd WANT to use. LISTING is free, however. And they are good about making it so you can't cheat the system, the fact that it syncs with your Facebook keeps them from showing up if you do a search.
The second issue was the people responding to our listing. Aside from the guy we ended up with and a couple who was beat to it by him, most of the people replying to our listing were the exact type you'd expect to use this type of service: the ones who are already having trouble finding someone who'd want to live with them.
E.g.: people with criminal history, younger single women with small babies, people with pets, potential sex offenders, or generally the type that you KNOW you wouldn't want to live with. While Roomster is super flexible with adding descriptions and criteria, DO NOT expect people responding to your listing to actually read it.
So really, it all depends on who's using the service, what you're using it for, but also expect to invest some money to really make it work. The guy we decided on did not show up quick, at least a month after the listing was posted did he find us and we had to pay pretty often to read a bunch of messages from people we cared not a bit about til we landed on him.