ONLINE, ILLINOIS -- They auto-renewed my subscription for $25 for the next month, one day before the next 30 day cycle starts, and they are REFUSING to refund me my money before the next service cycle. I've been arguing with them on their "customer service" page for an hour, and they keep saying the same thing, basically saying I should have read the fine print. It's BAD BUSINESS practice to not allow a customer to cancel the service and get a refund BEFORE the next cycle has even started. Most businesses refund your money for the remaining cycle and let you cancel anytime.
MOBILE, ALABAMA -- This app is supposed to charge you weekly and you can cancel at any time. However it does not tell you in the app that clicking "delete account" will not cancel your subscription. Neither will it cancel if you delete your listings. Only buried in the email receipt under a link does it tell you that you have to go to Google Play and cancel the subscription. The "delete account" button is put in the app and on the website to make you think they've stopped charging you.
They will also charge you more than once a week if you don't watch them. They charged me on 8/2/16 and 8/5/16. They will not refund your money. I had to dispute the charges through my bank and credit card. They also have several other roommate profiles on Facebook that mine your listings and post them even though you have not given any Facebook permissions.
WESTWOOD, LOS ANGELES, CALIFORNIA -- Looking for a room to rent in Westwood or surrounding area. Came upon Roomster. Website looked legitimate and professional. It lets you enter your search criteria for free and view “listings”. It even allows you to “mark” rooms of interest. Once app was closed, immediately received an email from Roomster stating individuals who had posted rooms for rent saw my interest and were trying to make contact. Just needed to give Roomster a credit card to view the emails.
Gave card info, opened email (singular not plural as they stated), it was from their customer service department... “Welcome”. No one was attempting to make contact. In fact, the same postings that were on their webpage less than 20 minutes prior were deleted. Found the exact same postings on Craigslist from 9 mos plus ago! Roomster webpage lists customer service contact information via both phone and email. One of the phone #'s was disconnected.
The other phone and email options required opening an account, and allowing Roomster access to your EMAIL ACCOUNT! Worked through my card company for resolution. They tried to reach Roomster for 20 minutes. The customer service # given by Roomster to my credit card company was also disconnected. Was required to freeze my credit card account pending arrival of new card. Roomster should be shut down and investigated.
SAN DIEGO, CALIFORNIA -- This is the worst site I have seen with not only the listings being scams, but the website service itself is a scam. After I created my profile I sent messages to the “people” listing them to not just find out that I had to pay to see them, but then to get messages to my phone from people I had not even reached out too. Once I paid to review my messages, the app suddenly stopped working except for reaching customer service.
They told me that I had paid for a different profile even though I did not have one. Then suddenly I was able to review the messages which had all been deleted. So, I paid for nothing and ended up with a bunch of scammers that got my information clearly from Roomster sharing my info. Don't use this website ever!!!
NEW YORK, NEW YORK -- Soon after I paid for a subscription, I realized that the "users" renting rooms, were almost entirely scammers. You'll get lots of emails from these users messaging you, but very few of them are legitimate. You'll ultimately get some variation on the story of "I'm out of state taking care of a sick relative" or "I had to leave the country for my job".
One way or another, you'll be asked to send them money in exchange for a key to your "new apartment". There is no apartment or key. The only transaction is you sending them hundreds of dollars for which you'll get nothing. This is a common rental scam, and Roomster is full of them. If you did pay for a subscription, call your credit card company and have them dispute the charge. Tell them it's a scam site. You'll get your money back.
Roomster is an out and out fraud. Opportunists post fake listing for rooms or apartments on Craigslist (another fraud riddled site) that cause you to click on a link to Roomster or to both Roomster and Craigslist. These fraudsters are getting paid for every link they post that leads to a new "for pay" customer on Roomster. Roomster charges you just to communicate with property owners, and has a typical deceptive renewal system. It automatically charges your card no matter what, including, in my case, a recorded conversation with Roomster's customer service person.
They will tell you that you won't be charged, but do not believe them. Their own people are paid an incentive for NOT taking you off the renewal system, whether they talk you into renewing or simply throw your request in the trash. These are not high paying jobs, and mostly Roomster seems to be employing the entire country of Pakistan. In this modern internet world, the person on the other end of a Craigslist ad could be ANYWHERE, with no liability for their fraud or actions.
SAN JOSE, CALIFORNIA -- Firstly, it's a very bad thing to charge people to check their messages on the listing. And $7 something for just 5 days is ridiculous. And even if you are in need and try to buy it to look for a place urgently you would end up getting messages from fake people who try to sound real.
People could actually be deceived by their disguise as a generous person. Please do not give your money to anyone unless confirming who they are. They also show a fake ID proof to you. Do not send them any of your documents. And there are like a million of them on that site. You'll get like 4-5 such people every day once you subscribe to it. I have deleted my account in order to be safe but after reading other reviews I'm not sure if they will still charge me.
NEW YORK, NEW YORK -- I subscribed for 5 days only. But they quietly and hiddenly charge me monthly subscriptions after that. They used “terms & conditions” in tiny letters and deceiving communication to trick users who are busy and in the hassle of moving. There are also many fraud users on Roomster. These people have no rooms to show. They used fake ID and photos to get your information and deposits then run away.
When I raised my concern, Roomster removed my account. They have no agents to talk to harmed customers. They used bots and some recorded ridiculous phone answer to avoid customers. I asked for an immediate refund. Actually they removed my account so I even haven't had the chance to use the monthly membership they charged me for. I'm still waiting for a responsible and reasonable answer from them, as well as the refund.
ATLANTA, GEORGIA -- My chat with customer service. It didn't help. I signed up for a trial period, but then it automatically billed me for a month after that. Wish they'd been more clear about that. When I canceled, but was supposed to still have full access, all my messages from potential tenants magically disappeared and I didn't receive any more. Customer service didn't even seem to care. I like the fact that it uses Facebook account login and stuff, but the customer service was so horrible that I can't recommend this service. I've found a roommate on this site before, but that was years ago when it was still good.
NEW YORK, NEW YORK -- I subscribed to this service to rent a room. The initial fee was $7 or so which is what I thought the monthly fee was. I misunderstood. Then by the time I saw the charge of $24.95, it was too late to get a refund even though it was only 2 days past the charge date. I kept getting the same somewhat automated reply over and over all to no avail. In addition, I think the site is a scam. I responded to several inquiries all to no avail. I hope this site gets investigated by the appropriate authorities. It's a real rip off to unwitting consumers like myself. I would not give this company even 1 star but it's the lowest in the selection.