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Roomster Consumer Reviews - Page 2

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Worst Support System. Automatic Renewal Without My Consent
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

IRVINE, CALIFORNIA -- I purchased a 5-day subscription to Roomster. There was no notification about the automatic renewal after the 5 day period ends at the moment I made the payment. Later, I realized that my account was charged automatically for a 30-day period.

I contacted the support, but they keep replying me with automatic messages, which is not helpful. This is the response they gave me all the time: "All Roomster subscription charges were authorized by you at the time of purchase via PayPal and a receipt was sent to you with instructions how and when to cancel to avoid any additional charges." Apparently this doesn't solve the problem for me, since my account is already charged without my consent, and the support is not willing to resolve that problem for me.

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Worst Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DENVER, COLORADO -- I have subscribed for Roomster.com and it auto charged me for the next days and they didn't even bother to send a notification. Roomster is of no use, there are a lot of scam users in the website contacting to send money through money gram and western union. I haven't found a good lead for first 7 days, how would I think that I will be able to find something good in the next month.

These people should close their services, because all they do is charge money and provide nothing. I spoke to customer service agent and he was so rude about the billing payments and subscriptions. They don't deserve to operate any kind of business. Customer service and their service sucks. Will never recommend it to any one. I wish there was a negative star to rate this service.

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Mostly Scams
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

10314, NEW YORK -- I signed on and noticed that I could not contact anyone so I did pay for a month. All but one person that I spoke with were scammers. Nobody was in town. Everybody was on vacation or out of town or in another country and you needed to send the money to them in order to get the key and then you could look at the place.

They state that they verify their accounts, they do not. I found many accounts with the same profiles almost word-for-word. There was one guy with the same exact name and it seemed like he was updating it every week with a different picture. Then I saw the same picture for another account (different name) in another state. A few people I contacted on Facebook didn't even know that their pictures and/or names were being used on Roomster.

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Total Rippoff. Buyer Beware
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK, GEORGIA -- This site will have your ad a post and if someone wants to talk with you about your room you have to pay a fee. They have a trial 5-day fee and once you do that and pay your $7.95 they will start billing you after the 5 days are up no matter if you delete your post or subscription. Customer 24/7 support... NO, they do not if you call the number in New York. 646-862-2841 you get a recording telling you to log on and send an email to their 24/support.

They have no support just bill you. They billed me $24.95 through PayPal and I am disputing the charge and expect PayPal to reverse the charge. We will see. They are rip offs and should never be used unless you want to pay for nothing and get 0 support just debits to your account. Buyer beware.

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Cheap Tactics
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

PORTLAND, ILLINOIS -- What they don't tell you until after you create an entire profile, is that the service cost $25 FOR 1 MONTH!!! But wait, they don't actually tell you yet. After you create a profile... After you send a message to a potential listing... wait still they don't tell you. But then when the lister messages you back THEN, they tell you how much it costs to read the message.

OH! but wait, it gets better. They send you bogus emails from complete strangers to try to prompt you to pay so you can read the bogus emails. I got an email from someone looking for a FEMALE roommate. I'M A MAN. Obviously she does not want to rent to me. Why did I get the email. Because it was bogus, just so I would pay to read it. THEN... even though I have Unsubscribed, I am still getting bogus emails.

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Reported to BBB
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NYC, NEW YORK -- The roomster.com service is an online advertiser for roommates and accommodations. I was denied access to both my account and customer service contact minutes after making payment for the service with no explanation, but the following vague, unverified claim:

"Roomster takes member safety and security very seriously. You have been reported by other Roomster members as either being a concern, posing a threat, promoting an agenda, being suspicious, using hate speech or acting inappropriately. We have investigated this matter and have removed you for one of those reasons."

I could not contact the customer service, as the website prevented me from doing so. When I called the company phone number, a message redirected me to their website. A refund request has been made the same day to PayPal and BBB.

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Horrible App, Ripped Me Off and Full of Scammers!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK CITY, NEW YORK -- This app is HORRIBLE! I stuck around for a week and found that all the users are scammers who make very convincing fake profiles posting amazing looking rooms and then say they are out of town and ask you to wire money for a deposit on an apartment you've never even seen! This happened at least 10 times to me within the week! THEN when I deleted my account they continued to charge me the $8 weekly fee for 3 more weeks!!! When I contacted customer support I finally got them to stop charging me but they refused to issue a refund. WORST APP EVER.

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Scammers, Do Not Join Roomster!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS VEGAS, NEVADA -- I renewed my subscription for $25, after first paying for only a temporary one. A few days after my bank charged me the fee, I got a notice to upgrade now, and my messages could not be read. In all, I was able to read one message and unable to read 3. Do not join this site.

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Rip Off and Misleading
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TEXAS -- I applied for a 5 day subscription with no intention to extend. But the way Roomster works is they auto charge you for a month after 5 days. The customer service is appalling. I kindly asked for a refund and the representative just copy and pasted the same feedback over and over. There is no service phone number. Worst experience ever.

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Totally a Scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

This company is awful and a scam. They did not make me aware that they were going to automatically charge my account, and did not ask for my consent. The customer service was absolutely terrible.

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Roomster Rating:
Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 109 ratings and
116 reviews & complaints.
Contact Information:
Roomster
285 West Broadway, Suite 320
New York, NY 10013
646-862-2841 (ph)
www.roomster.com
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