Just wanted to let any people taking cruises on the Royal Caribbean's Voyager of the Seas to watch the casino. We played there on the Atlantic crossing from Barcelona, Spain on Nov. 7th. They still use the older quarter machines and we had a number of the machines short us of money when cashing out.
When complaining about it, the floor techs said "Their machines are smart and don't make mistakes". He pretty much said we were lying. It turned out $5.00 short. Next night it was different machine with same problem. But this time we called the tech and casino manager over to watch and accompany us to change booth. This time it came up $2.25 short.
Couple times it was just a quarter here and there. But if this is happening everyday to everyone for 365 days a year - that can add up to lots of money. Who is it that covers casino's at sea? Anyone know? Just thought I would let others know.
We had 600 usd worth of items stolen from our 10th deck cabin on Voyager of the seas. Security checked our cabin and confirmed the items were not there. The Head of Security agreed to fax the UK Office of Royal Caribbean and assured us that they would refund the value. I called the contact person on arrival back in the UK and she denied all knowledge of the occurrence. Three emails and 2 phone calls later, they will not even contact me. I will never use them again.