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Ripped Off for $180.00
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOT SPRINGS, ARKANSAS -- I purchased a new cell phone from Russell Cellular Verizon 1529 Albert Pike, Hot Springs, Ar. **, store manager waited on me. I explained that I am not tech savvy and need help transferring data from my old phone, she said, "No problem. We do it all the time." I was charged a fee for this service. Returned two hours later and was told everything had been transferred. I paid them and went home only to discover she didn't set up my email app.

We returned to the store and she couldn't set up the email app and asked us to come back, this was Saturday. She still couldn't set up the app so she said come back Monday which we did and she still couldn't set up the app. She sent us to a 3rd party to set up the email app where we informed they don't do this. We had made five trips with no satisfactions so we returned the phone for a refund due to their failure to set up the email app correctly. We were charge a $180.00 restocking fee. If you choose to use Russell Cellular Verizon be sure everything is correct before paying them to avoid the run around we received. Worst service ever and it came from **, the store manager.

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Horrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VANDALIA, ILLINOIS -- If anyone knows who the District Manager is of Russell Cellular in Vandalia, IL The Verizon store... please let me know his phone # please. I would NOT advise anyone to shop in this store. Never in my life have I been so disrespected by an employee.

She told me to get out of her store and that she was going to call the cops because I asked who her District Manager was after she refused to fix my phone. She told me to do it myself. What?! Don't you get paid to do that??? I told her to call the cops. I would wait and sat down. I ended up getting Customer Service on the phone while waiting for her to help switch my phones and she just kept telling me to get out. WTH?!? Who does that?

The people in the store with us were so upset by her behavior towards me, they stopped by Walmart's Cellular store just to give me their name if the managers wanted to speak to them. Walmart even called to get her name because they knew it was the tattooed, blonde girl... Well Audrey... you do have a District Manager. Customer Service at the actual Verizon 800# is amazing and Walmart wanted me to personally thank you for all of the business you have ran off. I am not the first story about her they have heard. You work with the public. Get a new job. One where you don't have to interact with actual people. 🙄😡🤬

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Worst Cellular Buying Experience Ever!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HARRISBURG, PENNSYLVANIA -- We went in to purchase our cell phones on Friday May 4th. The store did not have them so, he promised to overnight them and that they would definitely be there on Saturday the 5th. We stressed we needed these asap as we were heading out of town on Tuesday and wanted our new phones with us. I received the FedEx tracking information only to find out that the owner of the store requested 2 day! So, they would not be there until Tuesday!!

We got frustrated and drove to the Corporate store which is about an hour or two away. It turned out to be worth it! The owner of the Russell Cellular store said he couldn't cancel the order because he didn't have the EIPI (sp?) number which turned out to be a bold faced lie! The representative at the corporate store called this number up on the computer in less than a minute! Only after being forced by Verizon Customer Service, the owner of the Russell store finally cancelled the order.

We received OUTSTANDING service from both the rep(s) at the Corporate store at King Of Prussia, PA and the Customer Service Folks. Bottom line is that we walked away from the CORPORATE store with two brand new I Phones in less than 2 hours!!! Warning!! STAY AWAY FROM RUSSELL CELLULAR!! Not only did they lie about the shipping, when I read the detail about the order, they ordered the WRONG PHONES!! Anything to make the sale, even lying to the customer! I would hate to see what the charges would be if they even did get the sale. Those would have been lies too and would have been inflated I'm sure!!!

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Bad Experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BUFFALO, MO, MISSOURI -- An very bad buying experience. Agent gave me a quote for trade but at the end of a two hour process and transfer of all phone data the quote was half of original quote. Wanting this experience done with I said just do it. Upon arriving home and checking receipt nowhere did it show the trade in. I will return, as much as I hate to, and get this rectified.

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Unacceptable Customer Service
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

BRANSON WEST, MISSOURI -- My initial visit to this store was quite satisfactory. First I want to say that all stores for Verizon or any other company should be required to notify you that they are NOT a company store! When I got home with my high dollar Samsung Android Galaxy, upon trying to charge the phone, I found the charger did not stay in the phone. The end receptacle was faulty. I went back to the store and the same young man who sold me the phone jerked one out of the wall and gave it to me. I was on the road for a few days, using the car charger. When I got home, took a second look at the charger, it is worn and the insulation next to the plug in end is split open.

When I returned to the store, there are 2 girls there, one very helpful and the other had just returned from maternity leave. The one who had just returned from leave indicated she was going way beyond what should be expected, that it was all about THEIR inventory balancing, had to make a phone call to someone, allowing her to give me a new charger. I got a whole song & dance about the new guy should have never given me that charger out of the wall, they do not warranty chargers, etc.

Then she gave me a new charger without a USB connection! I told her I had to have that part. I travel & work from my laptop. "Well, that is all we have" is what I was told. "There were no other ones in stock". I said, "How about if I wait until you get the right one in?" "Oh no", she bluntly said that they would not give me anything except the one without the USB cord. Then I said, "I brought a brand new one in here a few days ago. Just give it back to me".

No one knew where it was, she just came back from maternity leave and didn't know where anything got put. Hmmm, what happened to all the inventory controls? This is not about the cost of a new cord. This is about absolutely treating a customer like they are totally dispensable.

The young lady who just returned from maternity leave has no people skills at all. As I was leaving the store, the other young lady offered that if I called Samsung they would probably replace the cord. I called and guess what? They won't replace the old worn charger, they would have exchanged the original new one.

Then there was the issue of them bad mouthing the new guy, at least a dozen times, to me, the customer. These reps are not properly trained. We still have to buy another smartphone in the next few months. They just lost a good local customer and more than me when I get through with my reviews.

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Do Not Purchase Their Cell Phones
By -

DENISON, TEXAS -- First off this is not a Corporate store! If you chose to buy a Verizon wireless plan go to a Corporate store. Went there got 2 phones, paid $125.00, signed 2 yr. contract. Got the phones home and one of them did not work the number 2 and 7 button. Took the phone back said, "We fixed it". No they did not. They do not tell you about their $40.00 charge for a RESTOCKING FEE, even if the phone doesn't work. They want 40 bucks, and Verizon still sends me a bill over $400.00 every month. It is now on my credit because I'm not paying it.

They wanted $80.00 from us to return their own phones. Didn't pay that either so I have two Verizon cell phones. We were told that there was a 30-day satisfactory time if we didn't like the service we could return them with no hassle, but they left out all the above info until the day we tried to return the phone. I stayed with Sprint much better deal.

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Russell Cellular Verizon Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 5 ratings and
6 reviews & complaints.
Contact Information:
Russell Cellular Verizon
5624 S Hwy FF
Battlefield, MO 65619
417-886-7542 (ph)
www.russellcellular.com
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