RUSTON, LA -- I took my children to our local Ryan's last night... paid $11 dollars for my mega buffet meal which was mediocre but expected and couldn't even finish my food after returning from the restroom! My children went first and came back telling me that they couldn't find a clean stall to use so I went to inspect. And let me tell you, that was the most disgusting restaurant restroom I've EVER seen, fast food joints included.
The doors on 2 stalls wouldn't even close properly, there was water and toilet paper everywhere... and I mean EVERYWHERE. Two toilets were full of someone else's waste, there was excrement on the WALL in one of the stalls, the paper towel dispenser didn't work, and the smell was horrific.
ROCK HILL, SOUTH CAROLINA -- My family and I have been weekly patrons at the Ryan's of Rock Hill, SC for the last six years. We are usually there every Thursday and Friday night and have known all the managers and staff well over the years. The restaurant recently changed management and district managers and it has not been for the better. In recent months the grill as seen quite a few new cooks and all of them seem to be trained the same way. When you ask for a steak you will be given a two to four ounce portion that would look small on a child's plate.
In the past I have tried to explain to the cooks that I'd like a large piece, and have gotten the same reaction. That's the size we are told to serve. I have spoke to the managers, and they usually have talked to the cook and gotten a six to eight ounce portion of me. That's reasonable.
Some of the managers even offered to cook my steak for me. That was OK. When I met the new district manager, AJ - I told him about this. He stated that he was trying to retrain the cooks to give the customers larger portions. Again..this sounded good. However, in recent weeks I have seen the trend go back to the very small portions and the lines forming at the grill growing larger and larger. Last night I got to the grill and was offered a portion that had been cut to two inches square!
When I asked for a larger portion, he told me that this is what he was instructed to serve. I spoke to the manager, and he said this is correct, but I could have as many servings as I wished. (OK..but who wants to stand in line for fifteen to twenty minutes to wait for 4 or 5 bites sized pieces of steak?) And the line is pretty long.
I gave up and called the customer service line. Their answer is that they will forward my remarks to the district manager (same guy who told me this would no longer be a problem.) You know what the manager last night told me? He said that this is what AJ tells all the customers to quiet things down and get them out the door. He tells the store managers differently. I'm waiting to hear from AJ. I am looking seriously at taking my family elsewhere.