MICHIGAN -- Received a Ryobi 2700 psi gas power washer as a Christmas present. The very first time I used it, it would only idle and not "power up" when spraying... instead of going back to where it was purchased, had to search for one of their "approved" repair facilities quite some distance away... after being told 2 days, they finally called after 2 weeks, said it was "fixed" but I had to pay $36 for a O-ring that is a "wear" item not covered by warranty.
The thing was brand new out-of-the-box. It was "defective", not "worn". Then I get the runaround from their warranty dept... on "hold" forever, no return phone calls, finally got a "senior" warranty supervisor who had no authority to clear up the matter. I will NEVER buy a Ryobi product again and would advise anyone else considering doing so to select a competitor's product!!! I can't believe Home Depot sells this crappy line of products.
WPB, FLORIDA -- Never, ever buying Ryobi again, if service executives are bonused on providing minimal warranty support they are making millions. These guys deserve a class action lawsuit and Home Depot needs to be co-named. It has been over 3-months and lots of call and emails and I still do not have a working charger for my drill and blower, they keeping tell me asap. It lived in AC comfort and lasted 11-months and was barely used. I just keep calling and writing and hoping for a miracle.
They really need to fire their design engineers and start over, go review the multitude of stories about fires and other recalls of their products and ask yourself if you should ever leave their products plugged in? Make sure you have good home/garage insurance first...
I have 2 40 Volt Ryobi Batteries and 2 Chargers. The batteries appear to be charged as the green light on the chargers glow steady green when the batteries are in them. I had the Home Depot tool department associate test my batteries and chargers and he found the batteries to be fully charged and the charger working correctly. He confirmed that batteries were charged even though the battery charge indicators on the neither battery are operable.
When either battery is inserted into my 40 V Blower and 40 V Expand It Unit and the trigger depressed there is only a 1 second twitch of energy and then nothing. The same happens when I switch the two batteries between machines.
Mr. Tom ** of One World Technologies replied when I asked Ryobi from assistance that they would offer assistance only if I had my sales receipts (from approximately 12 and 18 months ago!)! How many of us keep sales receipts that long? In essence Ryobi has said, “too bad that their products don't work”! I am now left with almost $500 of worthless Ryobi junk!
REDFORD, MICHIGAN -- I purchased a 10in miter saw in March of 2014 from Home Depot. I barely used the thing! I used it a week ago and the fence broke while I was sawing, flew the wood (1x4) 10 feet over. I was going to replace the fence no big deal (roughly $30), but the part where the screw goes in came out attached with the fence. Now looking at the saw, there's a 5in circle where the screw is supposed to go! So I can't buy just the fence, and customer service says there's just a 3 yr. warranty. I'm not a carpenter, this saw was barely used and didn't even last 10 uses. Now I need a new saw and I can say I will not be buying another Ryobi product, EVER.
Had a one week old Ryobi cordless vacuum that quit after one week. So I called the customer service number only to find out that they could do NOTHING for me without the receipt. I paid cash and threw out the receipt with the packing material. I had Ryobi tools before and did not think I needed to keep the receipt. Now I am left with a useless hunk of plastic. I will NEVER again buy Ryobi crap or deal with Home Depot. Others have echoed the same situation here.
TAMPA, FLORIDA -- Purchased the Ryobi because of the 3-year warranty. I have had it for about 2.5 years and recently turned it on and heard a loud grinding sound with no air blowing out of it. Took it to the Home Depot tool rental area that also serves as a Ryobi service center and was told I would have to pay about $18.50 to have them look at it and if the problem was covered under warranty I would get my money back. 2 days later they call me and say the blowing parts of the blower are not covered. What a sham!!! It is like saying the ice making parts of an ice maker are not covered.
A blower blows with blower parts and the warranty "promises" that it will at least last 3 years or they will repair it. So my advice is stay away from Ryobi products and Home Depot should too. Ryobi is using the 3-year warranty to sell more products but doesn't really care about living up to the warranty.
36V Ryobi lawn mower. Controller died 2 months out of warranty. Bought a new one ($85) it lasted just 6 lawns worth. Battery died. Nothing wrong with the cells, just the battery management. Cost to replace $275. Line Trimmer. Head to dispense line, never "bumped", never fed line right, even with manual handling.
Ryobi battery chainsaw. Started not turning the chain, limited use, medium duty. I opened it up. No clutch. Just a crap powdered metal gear box with a couple of cogs that should turn together but are press fit onto a shaft and when one slips, your chainsaw is stuffed.
Local "dealer" Bunnings. Advice on Li ion battery from the dealer. Run em flat, they don't work right unless you do. Yeah, great advice if we're in the early 90's and using NiCad batteries. Sackable, crap advice otherwise. I told em so. They laughed at me. I complained to Bunnings and Ryobi. They don't give a crap.
ANDERSON, SOUTH CAROLINA -- I received a letter from One World Technologies, Inc., Ryobi regarding a Ryobi leaf blower I had purchased at Home Depot. I phoned the number on March twenty second, two thousand seventeen, and was told that my blower was part of the national recall and to stop using it immediately! I was told to box it up, luckily found a box, and to place it outside my door for pickup on April sixth. I was also told I would receive a new one within ten to fourteen days after they receive mine.
They received my blower on April tenth. After not receiving a new one after fourteen days, I called them back on April twenty fourth. That service agent told me to allow three weeks from the day they received mine. Three weeks passes and I phone them back on May second. An agent with the same name, maybe same person, that informed me three weeks, now tells me an order has not been placed for my replacement unit. What? I ask for a supervisor and get someone's voicemail. I wonder what sort of story I'll be told next, that is if they call me back!
ANDERSON, SOUTH CAROLINA -- RYOBI and Home Depot are total scams with the RYOBI product line. RYOBI is one of the few companies that still require a receipt be kept all 3 years and won't use the product manufacturer date as a means so they can not honor (SLEAZE OUT OF) their warranty. Their representative on the toll-free said that it was because, "if you bought something in 2012 and they replaced it (with another battery that was also poorly constructed so that it wouldn't make its 3 years), that you are SOL."
I'm sorry, but if you have this crappy of a product where it makes sense to the manufacturer that a person would randomly get 2 products that were so poorly crafted that neither could make the warranty period, you have a quality assurance problem. It's a scam and Home Depot needs to recuse itself from RYOBI products. Stay far away from RYOBI. Go with a legitimate manufacturer that has some kind of Quality Assurance program. RYOBI SUCKS! And because of their association with RYOBI, HOME DEPOT SUCKS!!!
ANDERSON, SOUTH CAROLINA -- Ok, I know Ryobi tools aren't meant for jobbers, but rather home users who don't need to depend on them working consistently; fair enough. But the warranty is just awful. Tried to get warranty service for a ONE+ 18 volt charger & battery I bought from Home Depot, but HD told me I should just throw it away, that they wouldn't handle it. So I called Ryobi, and they said no, that wasn't true, that I should go back to HD and get the receipt, that they would honor the warranty. Went back to HD and did get the receipt, but they still refused to honor the warranty, said it was Ryobi's problem.
So came back home, called Ryobi again, and was told this wasn't true (maybe I was lying just to be difficult?), but I could instead go to one of their service centers who would replace it for me. I thought I was finally getting somewhere... except that the closest service center was 2 cities away. Still, since I was allegedly going to get a replacement unit, I made the drive.
When I got to the service center, though, I learned that they didn't stock replacements - never do and would need to ship it back to Ryobi, who would then ship the replacement to my front door. I would receive it in about a week. They would email me to let me know when it was shipped. Ok, fair enough. A week went by... nothing. So I contacted them, and they told me they hadn't yet received the replacement. I thought it was to be sent directly to me, so I asked about that, and was told no, it would be sent to them, and they would ship it directly to me. Well, ok.
Another week went by and I received an email from the service center, which stated, "Ryobi has changed their policy about shipping items to the customer, and also the claim approval process. I have the items in, but I need to wait for the system to show approved before I can release them. This should happen either tomorrow or Monday. Once the items are ready to be released you can come to pick them up." So now I need to drive 2 cities away again, to pick up parts that were supposed to be sent to me directly?
So I called Ryobi yet again, and was told this was all wrong - there had been no policy change, they never ship parts to the customer. When I asked why my warranty claim was being held up, I was put on hold while the girl called the service center. Ten minutes later she came back and told me I could drive up there and pick up my parts. I'm not sure I believe this. I fully expect to drive up there and be told there has been yet another change, that I'll need to walk to South Carolina or maybe swim to Korea to get my parts.
Obviously, none of the parties involved agree on anything, and everyone seems quite intent on passing the buck. It appears the goal is to get me so frustrated, I just go out and buy a new unit and forget about the warranty replacement. And I'm willing to do that but not another Ryobi. This time it will be a Porter Cable or some other brand. I strongly suggest to anyone reading this: do the same. Don't bother w/ Ryobi tools. Spend a little more and buy something that works, and that has a decent warranty. Save yourself the grief.