SAN DIEGO, CALIFORNIA -- Most irritating purchase ever. I purchased a Ryobi 40V 14in chainsaw and within 2 hours of use the battery dies and would not recharge saying faulty battery. Had a replacement battery and charger given to me from a BRAND NEW chainsaw box by the same Home Depot where it was purchased. Within another 2 hours of use that battery was dead as well, I had tossed the receipt thinking it was just a fluke battery issue. Purchased a gas powered chainsaw after to complete the work that needed to be done. They charge 100 dollars for a replacement battery that has no guarantee of working after minimal use... Contacted the Ryobi company after the second battery died because I was told it had a 5 year consumer warranty.
They informed me that because the retailer (Home Depot) had replaced the battery and charger and not the entire unit (Chainsaw) that they were not liable under the warranty to replace the battery...seriously. The customer service representative was a joke. It sounded as if she had heard this 1000000x and was already turning me down before I even finished talking. I will never buy another Ryobi product as long as I live. I'm an arborist and trust me when I say, gas powered is the way to go with chainsaws. I pray Ryobi goes out of business.
ANDERSON, SC, NEW JERSEY -- Less than 5 years ago, I purchased a gas powered Ryobi pressure washer. Like most homeowner purchases, it is only used maybe 3-4 times a year. The unit is now in need of repair. However, the necessary replacement part is longer available, (actually it was discontinued 4,3 years after the manufacture date of the pressure washer). Ryobi's response was pretty much, “Oh well, buy another.” Making no effort to satisfy the customer, but they did tell me "We regret hearing that you view Ryobi in a less than positive manner". This was a homeowner purchase. Wouldn't it be reasonable to expect Ryobi to support their products for at least 5 years, let alone longer! Why would someone purchase Ryobi?
SHELBYVILLE, MICHIGAN -- Ordered a $15 Miter Gauge replacement part for my 10" table saw from the Ryobi website. Had to pay tax plus $9.00 shipping. It came and did not fit my saw. I rechecked the Ryobi website to be sure I ordered correctly (I had) then called to get a return authorization. I was directed to contact Gardner Inc which I find out is a distributor for them. (Ryobi's website does not tell you it will be coming from Gardner.) Gardner Inc says I will have to pay a restocking fee, pay to ship it back, and they will not refund the $9.00 original shipping fee.
So I contacted Ryobi and they agreed that it "looks" like that is the correct part on their website, but a subtle clue in fine print at the bottom of the page lets you know it is not. They admit that the website it not perfect but they can't change it to please everybody. What?! In short they will not do a darn thing! Terrible way to treat your customers! (And they no longer make the part I need!)
MICHIGAN -- Received a Ryobi 2700 psi gas power washer as a Christmas present. The very first time I used it, it would only idle and not "power up" when spraying... instead of going back to where it was purchased, had to search for one of their "approved" repair facilities quite some distance away... after being told 2 days, they finally called after 2 weeks, said it was "fixed" but I had to pay $36 for a O-ring that is a "wear" item not covered by warranty.
The thing was brand new out-of-the-box. It was "defective", not "worn". Then I get the runaround from their warranty dept... on "hold" forever, no return phone calls, finally got a "senior" warranty supervisor who had no authority to clear up the matter. I will NEVER buy a Ryobi product again and would advise anyone else considering doing so to select a competitor's product!!! I can't believe Home Depot sells this crappy line of products.
WPB, FLORIDA -- Never, ever buying Ryobi again, if service executives are bonused on providing minimal warranty support they are making millions. These guys deserve a class action lawsuit and Home Depot needs to be co-named. It has been over 3-months and lots of call and emails and I still do not have a working charger for my drill and blower, they keeping tell me asap. It lived in AC comfort and lasted 11-months and was barely used. I just keep calling and writing and hoping for a miracle.
They really need to fire their design engineers and start over, go review the multitude of stories about fires and other recalls of their products and ask yourself if you should ever leave their products plugged in? Make sure you have good home/garage insurance first...
I have 2 40 Volt Ryobi Batteries and 2 Chargers. The batteries appear to be charged as the green light on the chargers glow steady green when the batteries are in them. I had the Home Depot tool department associate test my batteries and chargers and he found the batteries to be fully charged and the charger working correctly. He confirmed that batteries were charged even though the battery charge indicators on the neither battery are operable.
When either battery is inserted into my 40 V Blower and 40 V Expand It Unit and the trigger depressed there is only a 1 second twitch of energy and then nothing. The same happens when I switch the two batteries between machines.
Mr. Tom ** of One World Technologies replied when I asked Ryobi from assistance that they would offer assistance only if I had my sales receipts (from approximately 12 and 18 months ago!)! How many of us keep sales receipts that long? In essence Ryobi has said, “too bad that their products don't work”! I am now left with almost $500 of worthless Ryobi junk!
REDFORD, MICHIGAN -- I purchased a 10in miter saw in March of 2014 from Home Depot. I barely used the thing! I used it a week ago and the fence broke while I was sawing, flew the wood (1x4) 10 feet over. I was going to replace the fence no big deal (roughly $30), but the part where the screw goes in came out attached with the fence. Now looking at the saw, there's a 5in circle where the screw is supposed to go! So I can't buy just the fence, and customer service says there's just a 3 yr. warranty. I'm not a carpenter, this saw was barely used and didn't even last 10 uses. Now I need a new saw and I can say I will not be buying another Ryobi product, EVER.
Had a one week old Ryobi cordless vacuum that quit after one week. So I called the customer service number only to find out that they could do NOTHING for me without the receipt. I paid cash and threw out the receipt with the packing material. I had Ryobi tools before and did not think I needed to keep the receipt. Now I am left with a useless hunk of plastic. I will NEVER again buy Ryobi crap or deal with Home Depot. Others have echoed the same situation here.
TAMPA, FLORIDA -- Purchased the Ryobi because of the 3-year warranty. I have had it for about 2.5 years and recently turned it on and heard a loud grinding sound with no air blowing out of it. Took it to the Home Depot tool rental area that also serves as a Ryobi service center and was told I would have to pay about $18.50 to have them look at it and if the problem was covered under warranty I would get my money back. 2 days later they call me and say the blowing parts of the blower are not covered. What a sham!!! It is like saying the ice making parts of an ice maker are not covered.
A blower blows with blower parts and the warranty "promises" that it will at least last 3 years or they will repair it. So my advice is stay away from Ryobi products and Home Depot should too. Ryobi is using the 3-year warranty to sell more products but doesn't really care about living up to the warranty.
36V Ryobi lawn mower. Controller died 2 months out of warranty. Bought a new one ($85) it lasted just 6 lawns worth. Battery died. Nothing wrong with the cells, just the battery management. Cost to replace $275. Line Trimmer. Head to dispense line, never "bumped", never fed line right, even with manual handling.
Ryobi battery chainsaw. Started not turning the chain, limited use, medium duty. I opened it up. No clutch. Just a crap powdered metal gear box with a couple of cogs that should turn together but are press fit onto a shaft and when one slips, your chainsaw is stuffed.
Local "dealer" Bunnings. Advice on Li ion battery from the dealer. Run em flat, they don't work right unless you do. Yeah, great advice if we're in the early 90's and using NiCad batteries. Sackable, crap advice otherwise. I told em so. They laughed at me. I complained to Bunnings and Ryobi. They don't give a crap.