ONLINE, NEVADA -- I hate Saks. I spent literally 5000 in the last month on my Saks First Card (Christmas) with this store (online), including 1600 on a pair of boots as a gift for Christmas. They were delivered on 11/23 and within the 30 day return window I saw that they were now $640 off! I called to ask for an adjustment, and they said "no" since it wasn't within 7 days of purchase. I asked if I could return them to the local store and repurchase them since I am still within the 30 day return window, and the answer to that was also "no, that is against store policy!"
I am so angry about this. I can't see straight, and will take my business from now on to Nordstrom or Neiman, which have far more reasonable returns (especially at Christmas)! Again - I hate Saks now!!! Bah humbug to them. They have totally upset me about what should have been a fun gift.
ARIZONA -- Never order online from #Saks Fifth Avenue! They will send you sale merchandise that is DEFECTIVE and refuse to respond to your emails! You can call them, you can email them and it will be impossible to return defective merchandise! And forget about getting defective merchandise REPLACED because they "do not have the capability" to replace or exchange defective merchandise!
I have voice recordings proving this as well as one email response I actually got! Out of 5 emails I send, I received one response telling me this. #SaksFifthAvenue has the WORST customer service I have encountered in at least 15 years! Do not ORDER ONLINE...only in person where you can see the merchandise, if at all!
NEW YORK, NEW YORK -- I called saks.com to transfer two sales off my saks.com account from my Saks credit card to the merchandise store credit card they sent me. Let's just state that after I read my Gift Card # & pin, one of the transactions were transferred to the merchandise credit and the remaining balance used on a sale that I never made. This card has been in my desk drawer at home, and never taken anywhere. I was pleasantly surprised when I tried ordering boots that my merchandise card that should have had a balance of roughly 152 and change was 0.
After weeks of back and forth, no one from security called me, no one cared and I was left with an email that stated we closed the case the card is like cash. Disappointing to say the least. If it was like cash this could never happen. All they needed to do was investigate the order placed with my gift card which clearly was not mine. Anyway that is the last of my dealings with Saks.com. They take no ownership of dishonest employees. They don't handle issues well, and I thank God it wasn't more of a loss.
IL -- Bought a counterfeit True Religion top/shirt at Saks off 5th. Where do I start with the disgust and outrage that I feel. I'll try... Disgusted is the first. How could it that a name brand store like Saks be tied to Saks off 5th and sell counterfeit products.
Very bad, frustrating, disgusting credit card customer service department. They put 1-800-221-8340 but I guess nobody works there, nobody answers the phone even if you're on hold for one hour, their regular customer service phone 1-877-5517257 cannot help you either. Aside from high Apr they cannot offer you a 0 promotional credit plan. The name "Saks" refers to their customer service as "SUCKS".
ONLINE, PENNSYLVANIA -- I have very bad experience with Saks. I have ordered a shoe online and return that back by mail. Never received my refund! The shoe is $499.99. They told me that return will take 10-14 business day and after 10-14 business day, they told me to wait for another 10-14 business day which is ridiculous! I returned another order using ShopRunner label and they still charge me $9.99 for return fee! Be careful! This is how they do business! If you never check your statement, you just lost dollar for nothing!
NEW YORK -- Saks has really gone downhill. Over the past couple of years (since they were purchased) their policies are not consumer oriented. I bought shoes which I wore once and they literally cut the top of my foot - I'm talking blood and a wound that took several weeks to heal. I wrote to them and told them and they sent me a label to return them. I did so and they sent them back to me saying that they had been worn and they would not accept the return. I had enclosed copies of the emails. Unbelievable.
I bought a dress that arrived with stains - it looked like someone had attempted to remove them and failed. I loved the dress and it was the last one so I called them to see if I could attempt to have it professionally cleaned and then return it if the stain couldn't be removed. They said if it was cleaned, it could not be returned and offered me a gift card which would cover the cost of the cleaning, but if it didn't come clean, I'd be out the $400 for the dress. Unacceptable.
Whilst shopping the other day I put several sale items in my cart and when I went to check out, they were removed from my cart. When I tried to put them back in, my size was not available. I chalked it up to someone else being faster but then days later, I get an email on ALL (and there were about 5) items. The email is pushing me to complete the purchase which I was happy to do - but now they are all full price! I called and customer service does nothing - their policy is that prices are subject to change. Saks no longer cares about satisfying a customer. I just can't shop there anymore.
Their website is always a problem, their service is terrible and they just don't care. Neiman Marcus and Nordstrom are a pleasure to deal with and really aim to please. There's no need to put up with the attitude of Saks anymore. Not to mention their awful final sale policy on some sale items. Seriously - do they seriously want us to buy designer items ONLINE- sometimes for thousands of dollars - without being able to try them on and have them be final sale? No thanks.
611 FIFTH AVE NEW YORK, NY 10022 -- I bought a Gucci Sweatshirt from Saks Fifth Avenue. When I got it, everything seemed fine at first. However, after a couple weeks of wearing it (I didn't wear it that much by the way), I noticed that the sleeves started fraying and tiny holes started appearing in the sweatshirt. I was suspicious that something was wrong with how quickly it was falling apart. So I tried to get it authenticated and, you guessed it, it was fake. Then things got really weird when I tried to return it.
They said they needed to send me a proof of purchase to include when making my return. And the invoice/proof of purchase they sent me actually says "FAKE" right on it. WTF. There was no mention in the listing at all that this sweatshirt was fake but obviously not only did they sell me a fake sweatshirt, but they KNEW it was fake.
Apparently they included a prepaid shipping label in the box they sent to make a return. But I couldn't find it. Then it took 4 emails with them over the course of 4 days before they finally told me they couldn't resend another shipping label and then gave me the address to send it back myself. I sent it back to the address they gave and about a week later, I received it back with a letter saying they weren't going to give me a refund because it wasn't in "saleable condition".
Yeah, I'm sorry your counterfeit sweatshirt isn't in good enough condition for you to sell it again and try to scam someone else with it. lol. That thing was literally falling apart after only wearing it a few times. What do you expect? I did also remove the tags after trying it on for the first time, because it fit fine and everything and tags on all clothes are really annoying so I wanted them off asap. This may have also caused them to deny the refund. But I didn't really expect it to be a counterfeit sweatshirt that would fall apart right away like the shirts the Chinese make to where I'd have to return it. I've filed a dispute with my bank about this transaction and my claim is currently pending.
I bought a pair of Valentino shoes for my daughter for a Xmas present, from Saks online. $1000!!! She needed to take them in to trade for another size. She lives in NYC. And took them to a store there. Imagine her surprise when the salesperson told her... "These are a Fake"!!! So, I paid $1000 for shoes that were FAKE, from Saks online!
The customer service people were horrible to talk to. They couldn't care less. Someone... someone in the Saks online warehouse is trading out fakes for originals. This should be alarming to everyone!!! I will never, ever order from Saks online again. Plenty of other places to find similar merchandise. With customer service people who actually give a damn.
NEW YORK, NEW YORK -- I had purchased a rather pricey handbag, limited edition, from Saks. The bag was scheduled to "come out" in early July 2010. There had been teasers on the web giving glimpses of the highly anticipated handbag. A handbag blog had been a part of the design process therefore there was a following waiting for the release. The bag was only to be offered from the New York store and available online. Once the announcement that the bag was being offered for pre-order, I did just that. When I received my bag, I did the photo shoot reveal.
I had been so excited about receiving, unboxing, and photographing the entire event, I did not notice the damage until hours later. I did the online customer support with Saks.com and that got me nowhere. I called Saks and right out the gate the CS representative is telling me how to return the bag. As I told her and the many to follow, I did not purchase this bag to return it, I wanted it replaced. As this first CS representative was having difficulties in understanding my issue. She did not offer any suggestions other than send it back. Later during the conversation she offered to have FedEx pick up the bag. Frustrated, I hung up.
I received an email requesting my response to a CS survey for Saks. I made a point as to what I wanted from Saks, first an apology for sending me a damaged bag. Second I wanted a replacement bag sent immediately. In good faith I gave Saks permission to charge my account, in which they did, for a bag I had pre-ordered sight unseen, in good faith they should replace the damaged bag they sent me.
I decided to call Saks again to discuss the issue and the CS rep, and without prodding, she said, "Oh yes Mrs. SoandSo, I understand I am sorry, I can send out FedEx to pick up the bag and will have a new bag sent to you." She said she would contact the warehouse to make sure that my new bag would be perfect and would Friday for the delivery be alright with me. She mentioned that the cut off time for FedEx was 2:00 and it was now 3:00, the earliest delivery would be Friday. Of course I agreed. She gave me a confirmation number. Thursday, just like she said, Mr. FedEx came to pick up the damaged bag.
So it is Friday. No handbag. I called Saks, they said no bag because there was no ordered placed. I asked for the manager and asked how I could be told that a delivery was scheduled for today when the bag was not ordered. So now I have a $700 charge, no bag, he said that the credit would not be applied until after the bag had been inspected by their return department and if the bag passed this inspection they would credit my account.
I returned the bag because it was damaged and Saks CS, is telling me that they can refuse the return because of condition. I asked for the guidelines and he said he did not know them. I asked for the Manager in charge of returns - he tells me that this information was internal and he could not give me the name of the person. I reply so what happens if you refuse the return. He said I could call Saks to discuss the matter. How would I know if they refused the return? He said they would return the bag back to me.
And how long will this take, you having the bag and my money. He said once they received the bag in warehouse, the people who review the return have 5 to 7 business days. Then again will they return it via snail mail so I would not know the outcome for possibility three maybe four weeks? Will they call? His reply, "no, they will just return the bag, you can call once you receive it."
So I asked him, "I am returning the bag because it was damaged when I received it and you are telling me that Saks can refuse the return because of the damage?" I did not receive a reply other than they can refuse to accept a return. So here I am, out $700, no bag with the possibility that they will return the damaged bag that I refused. No apology, no money, no confidence that if I reorder the bag that it will come perfect, then having to pay for the bag again I would be out $1,400 and still with the possibility that Saks will not return my money but return a damaged bag.
I say - Buy Nordstrom! Buy Neiman! Buy Barneys! Buy Bloomingdale's and Goodbye to Saks. Let Saks continue to fail, it is not the fault of their customers but the fault of Saks not having faith and threatening the customer with refusing a return from damaged goods that was the result of their staff. Enough is enough.