ROBINSON, PENNSYLVANIA -- I would just like to start off by saying that I have NEVER in my entire life experienced customer service that was anywhere close to as terrible and harassing as I had received earlier today. I entered the store to return a wireless headset that I paid about $50.00 for and went to the customer service area. A lady (very slang talking) looked at my item and immediately brushed me off and said it probably couldn't be returned without a receipt.
I understand that there are restrictions to returns but I would expect them to assist someone such as myself with this issue when I paid $100.00 for a membership, spend $1,000's of dollars on food and electronics, and bring my family members along to buy and support your products.The only place that I shop is Sam's Club and I've always been a huge fan of the store but the one time that I have a problem with one of your products (have never returned an item before) the company turns their back on me like I'm a nobody.
I work for one of the largest pharmaceutical companies in the world and my boss would NEVER tolerate such poor behavior that was laid upon me today. The lady then said "go look for a different one while I see if this can even be returned." I went to the electronics area to check on a replacement only to return and overhear the manager and representatives snickering about my stupidity for what I was trying to do. The store manager looked at me and immediately said "this thing is beat on, you didn't buy this one week ago." That is when I became angry and told her it was the design of the product and don't appreciate being called a liar.
She immediately responded by saying "Don't you dare get an attitude with me," then went to look at the other microphones to validate my statements. She returned a few moments later only to state "my mistake I am not familiar with technology."
If something is not done about this then I can assure you (even though 1 customer doesn't matter to a company as huge as yours) that I will NEVER shop at Sam's Club again and will be sure to pass my experience along to my co-workers, friends, and family to ensure that they never give your company the chance to treat them like animals as was done to me. I deal with ** on the phone and in person 8 hours per day and the last thing I need is more of that after I get off of work.
Summary: Two separate porcelain Dinnerware sets arrived broken (shattered) due to grossly negligent packaging, i.e. no padding whatsoever, and no markings (eg: "fragile"/ "handle with care"). Sam's Club did refund the auction price upon return of the items, but refused to refund the shipping on one of the sets, as it was marked by the warehouse as having been returned undamaged. Both sets were not just damaged, they were shattered, and frankly, without any protective padding, it is impossible for these items to make it to anyone's doorstep in one piece. All in all I made six phone calls to get a refund of $10.41 for the shipping, a small amount that nonetheless turned into a matter of principle for me.
At the end of two of these phone calls I was assured that the refund was issued and I should see it in a few days. It never came through (two months after the beginning of this ordeal). Customer service agents and their supervisors were reasonably friendly in tone, but seemed unable and sometimes unwilling to provide help, it was like pulling teeth. I feel so disrespected and violated for indirectly being called a liar based on some log entry that the item was undamaged, and now I'm told I would have to produce visual evidence (pictures) that the items were indeed broken. I'm kicking myself for not taking any pictures when the boxes arrived.
With Sam's Club, customer is definitely NOT king. Several hours of aggravating phone calls, re-explaining everything, being promised one thing, then told another, makes one feel like a character from a Kafka novel, a helpless small character against an impenetrable and dysfunctional machine. I've given up on the small amount they owe me, but I will make damn sure other people will hear about this and know what they might get themselves into. You've been warned.
Sam's Club Auctions is an online auction site, which I have used a number of times before to Win bids on items, which were then mailed to my home. I recently bid on a 51" TV and won the bid for a reasonable price. Sam's sent me a confirmation email saying I had won the bid and they would notify me via email when the TV had been shipped to my home address.
After a week of hearing nothing I logged into the Sam's Club Auction site and see that my order number for the TV was cancelled. I called the (only) number they provide for the auction site and was told they had run out of inventory on that model TV. Why then are they putting that model up for auction if they don't have any in stock? After reading other numerous complaints about Sam's Club Auctions it appears that they are not a reputable auction site. They are either auctioning items they don't have or if they don't get the price they want so they just say it's out of stock and then auction it off again to a higher bidder. BEWARE of Sams Club Auction site.
I won an auction for a flat screen TV and received the "you won" and "order confirmation" emails. A week later I checked my account and found it had been cancelled. I called and was told they were out of stock yet they sold three more several days after I supposedly won mine but for higher prices. They either cancelled mine and sold it later for a higher price or were selling things they did not have physical possession of. Both are violations of auction fundamentals. I asked for something with similar specs and was told "No". They have no reserve on their auction items.
Since this posting Sam's Club got involved after my phone call complaints and set me up with 3 "private auctions". In theory they located the item and held it for me alone to bid on. They had me place the same bid they could not fulfill previously and I won all three but they were not able to fill the orders after all that. I can't believe their customer service got involved to that point and still could not come up with the item they claimed to have.
WHEATFIELD, NEW YORK -- In short, Sam's Club has failed to honor their online iPhone 8 promotion where upon activation the consumer will receive 150 gift card. I purchased the phone over 2 months ago and have been trying to receive this gift card from Sam's Club online. Over 8 phone calls later, I have written a letter to their executive team, posted on every social media site to warn consumers of this scam - all in an attempt to have Sam's Club do the right thing and honor their promotion. A large corporation such as them should be ashamed of themselves - if I can stop another consumer from going through the wasted time of making a purchase through Sam's Club online then maybe all this will be worth it. Do the right thing Sam's Club and honor your promotion!
OHIO -- I purchased a 48" RCA TV from their auction. When the TV arrived the box looked as if it had no damage to it so we choose to not open it right away as we still needed to transport it to our summer home. The TV was purchased to watch college football with all of our friends on Saturday's. We got it to our home and was unpacking it as I said before the box was in perfect shape. My husband put it together (the base). We then set it up to do the setup on it. When we enter to turn it on there was a bubble with a crack right at the bottom of the screen. This TV was packaged with this cracked screen.
We called Sam's Club and was told they would not replace it, but they would pick the TV up and refund our money. As I have said before we purchased it for our football parties on Saturday. I really wanted to keep the TV so I started calling RCA.
For 3 days, I tried ever RCA number listed on the web. Finally got a hold of a person who said he would send me a new TV in 3 working days. Then he said his supervisor would verify all my information and we would be done.
When he transferred me to his supervisor he ended the call. I tried to call back and got a salesperson who was selling alert buttons. So I tried the next day the same thing. So disappointed with both RCA and Sam's Club Auction.
NEW JERSEY -- I bought two Vizio 42 inch smart TVs. As for their extended warranties, they told me I had full coverage on two TVs. The warranties are covered from soup to nuts. I asked what is not covered, they told me everything is covered. If I have a cracked screen, something spills on the TV, I am covered. I got home and called the warranty company and all the information Sam's Club's store manager told me was wrong. Yet, they charged $50.00 for what? If a picture tube breaks they will fix it. I could go out and buy another TV than keeping this contract. I have one year contract on each TV. So, why give false information to customers when they don't know what the contract covers?
Purchased 3 items from Sam's Club auction, on the last one I won a bid on a camera. But 3 days after winning the bid, I received an email from Sam's Club stating that the item was no longer available. But, they continue to auction the items. I contacted them several times and every representative I spoke to had different story to tell me. One of them suggested that I bid again because they had 14 of them left. I won again and didn't get any response for 6 days.
When I called them they told me another false story and that someone will contact me on the phone within 24 hrs. And after 4 days I received an e-mail saying that they couldn't fulfil my order. Just a week later they have the item up for auction again. I guess they didn't like the price or they don't care about their customers. Looking at the review it looks like an ongoing problem. It is time to move to Costco.
MOORESVILLE, NORTH CAROLINA -- I have been to the new Sam's club in Mooresville three times already to get a feel to see their attitude, products etc. The samples folks (another company entirely) were awesome. Great personalities, and really created a positive image. The Sam's staff were slow, more concerned about talking amongst themselves than customers (Mooresville-itis) and actually had an arrogant attitude.
The cashiers held up lines to try to sell upgrades on memberships and their food corner (hotdogs, pizza, etc) lacked any quality and the staff just seemed lethargic. I would have hoped to see new products but their grills, clothes, packaged food items were the same old Sam's stuff and at a higher price than other stores in the area. Sorry Sam's you get one star for your gas price and that's it.
TUCSON, ARIZONA -- We have been buying this sausage for years, however this Thanksgiving we were highly disappointed. The sausage was used in our gumbo on Thanksgiving Day, and within 12 minutes after placing the sausage in the gumbo it went flat. It did not, have the very good meaty quality, as many years before. This was more of a grain taste and texture. The problem was even noted by different guest which was disappointing. The other problem was, we could not find the spicy, sausage which was always a credit to your excellent quality.
If the quality of taste and texture are not improved or equal to that of the original, we will no longer purchase this product. We along with our many family and friends will not continue to purchase your lesser product. We had many many friends and family to share in this utterly disappointing sausage. WHAT ON EARTH HAPPENED?