Samsung Electronics Refrigerators Consumer Reviews - Page 2

Our new Samsung Refrigerator died after 4 months of service with an error code and will not cool. We had gone on a three day weekend trip so all food inside had to be thrown out. I must state that the refrigerator sat for over six months due to delays with the contractors because of rain, parts, etc.

Unfortunately this Samsung refrigerator appears to have major and recurring problems as evidenced by numerous issues (hundreds) that other people are having with cooling or with water/ice build up etc, etc. These reports are coming in daily and we should have researched better, but when you are in the store looking at a brand you think you trust... think again (just look at online reviews for Samsung refrigerators).

I have Two Samsung TV's that were purchased at Sears and have been great. This is the reason we looked at and purchased this refrigerator from them. I can assure you and Samsung that we will never buy another refrigerator from them. It is highly likely that we will never purchase anything from them again. Their (Samsung) customer service was a joke at best and the lack of real assistance totally surprised us. In other words, a frustrating waste of time! We immediately called Sears where we had purchased a multi-year service agreement (great?).

After a bit of time and long discussion we were told 3 weeks is the earliest someone can look at the unit. Has anyone else been without their fridge for 3 weeks lately?? We are sure from all the articles online that parts will have to be ordered and that will take more time. I tried to talk with the customer service representative and others again to get it looked at sooner but no luck. (Gee, thanks Sears... I ran to the store to purchase a large ice chest and small refrigerator.) I have maintenance agreements on my washer/dryer through Sears that were serviced within a week when we lived in a major city. Interesting how things can change.

We will see how this story plays out but I am completely dismayed at how little the manufacturers care once they have your money. I understand Samsung is the main problem since they have known issues with this larger new refrigerator. Unfortunately Sears is becoming a major issue with the amount of time they are taking to get someone out for the initial service call and their inability to offer any other options or concern. We will see if we renew any of our maintenance agreements after all of this plays out. More updates as this progresses.

NORTH CHARLESTON, SOUTH CAROLINA -- My refrig was delivered on 2/12/2009. Wow it looks great. Looks can be deceiving. As we were going through the setup, I specifically started to look for a feature of this refrig that was advertised on the SAMSUNG website which was the determining factor for our purchase of this expensive model. The feature I am referring to is being able to "check your schedule". This model advertises the larger LCD screen and that you can "check your schedule" amongst other features adding a photo album, calendar feature, nutrition info and measure conversions.

One would think in order to check your schedule, you would need a way to enter it somehow. No mention of this feature in the user manual, so I do what any other consumer would do... call Customer Service Department. After calling several times, being placed on eternal hold for greater than 20 minutes and conveniently disconnected... I finally get through for that person to basically say "they mean you can look at the calendar", a separate feature listed on the website. So they elevate my problem to Executive Services... again eternal holding and no answers.... so they setup a Case Management File and said someone would contact me with 24-48 hours.

So I wait at home... because I cannot go anywhere as I am recuperating from surgery. Four days later I call to follow up because I have heard back from nobody. They say they will send an email to Case Management and I should hear back definitely within 24-48 hours. Again nothing... so I go back to the website and send a complaint via their website... to no avail I have heard nothing. Now I am in contact with the place of purchase and an attorney. At this point I will be happy to return this product.

I will never purchase another SAMSUNG product again. Any opportunity that I get, I will share my experience. As far as the product itself, it arrived missing parts (which still have not arrived), the ice maker is extremely noisy and slow, the refrigerator temp had to be adjusted lower to keep things at the proper temp and most of all it does not provide the advertised feature we were looking for.

RICHFIELD PARK, OHIO -- We purchased a Samsung fridge back in 2007 and the first couple years there were no problems. Since then the coils in the top of the refrigerator freeze every 3-5 weeks and we have to take it apart and with a blow dryer defrost it, which takes over an hour each time. We have lost hundreds of dollars worth of food due to the temp of fridge recording up to 70-80 degrees each time. We have made multiple calls to get some help with no response!! I wrote a letter and sent it certified mail to the corporate office in which they were to sign for and they refused it!!! Is there anything at all you can do to help us?

NAPERVILLE, ILLINOIS -- I had the fridge fail in the first two weeks after purchase. They have a company call sometime within 3 days to just schedule a service appointment. When the repair company they use came out, they replaced a board and said it was working. It wasn't working and when I called again for service, they again said they would call within 3 days to schedule the appointment, not be there within 3 days but call to schedule. They came back again and thought they fixed it but yet again they were wrong. I called to talk to customer service and asked to talk to a manager. They have a special complaint department (they obviously have a lot of special complaints).

They offered to refund the purchase price. I explained I got it discounted and the refund would not pay for the same fridge. They did not care and would only offer the purchase price. They would NOT offer the same model as a replacement. I got in touch with Lowe's and they would offer a replacement even though I didn't buy it from them (the company I bought from went out of business). They even delivered the new and picked up the old at no charge. Lowe's was FANTASTIC. Samsung offered food replacement. I jumped through a ton of hoops to provide itemized list and individual cost yet they never issue a check. Just continue to get the run around.

By the way they were rude on every conversation, not even a hint of compassion that my $3,000+ fridge didn't work for two weeks and it took me over two weeks battling them and still got nothing.

Plastic cracking all over inside the fridge - fridge 3 years old. Started to crack from first year, now it is falling apart.
Paid extra warranty of $340 on top of $3400 I paid initially. They stated this is aesthetic and physical damage... I never had or see in my life any fridge with so much breaking plastic inside. I do not even own big pots and my ketchup must move inside the fridge soon. The inside door attachments were for decoration and I did not know... really?!!!! I will never ever buy anything Samsung and I will never stop writing about their great products and special the service.

This appliance was originally purchased in Sept 2005. 13 months later is when the problems started. Since the 12 month warranty expired, Samsung suggested I contact a technician. The problem with the piece of junk is the temperature in both the freezer and fridge compartment fluctuate and never are "normal". At a cost of $300 CDN sensors were replaced. Six months later, the same problem reappeared. The technicians warranty expired, I had to spend another $175 CDN to be told it would need another piece for it to work properly.

In a matter of 10 months since the repairs, the appliance has konked out on me five times. The same problem; over/under freezing, too warm in the fridge compartment, milk freezing, meat thawing. I'm at a complete loss except to perhaps throw this "appliance" to The Dump. NEVER WOULD I PURCHASE OR RECOMMEND SAMSUNG. A complete waste of time and money.

TEMECULA, CALIFORNIA -- Our side by side refrigerator did not even last one year. The defrost sensor had to be replaced and once it was it worked for about 3 days until the refrigerator broke down again. Then, the compressor was replaced and it still does not work. I have contacted Samsung repeatedly and all they do is hide behind "policy and procedure" which the customer service representative do not have written access to???? They use this excuse to not expedite my issues or transfer me to those with the power to do so. Not to mention the rudeness. My husband spoke to an Executive Customer Service tech who apathetically told my husband, "Yeah. Maybe."

It could be another two or more weeks before anything is resolved. My refrigerator broke down officially on August 4, 2008 and is still not working/cooling to this day September 10, 2008. I am still waiting for approval for an exchange from Samsung and my warranty expires on September 28, 2008. I know of other customers with similar issues with Samsung and I urge them all to file a complaint with the New Jersey office of Consumer Affairs.

ROCKY POINT, NORTH CAROLINA -- We have had to replace the door bins in our Samsung French door refrigerator numerous times. The bins are fragile and just seem to fall apart. We've tried limiting the weight of items placed in the bins but it does not help. Even with the smallest items they continue to fall apart. They are poorly designed and made from very thin plastic. Each replacement bin costs about $20.00 and we are now on our 4th one. We don't have children who are slamming the door and we are very careful in using the doors. I would never recommend this refrigerator to anyone!!

MT. ARLINGTON, NEW JERSEY -- This is to register a complaint with your company about the problem we continue to have with the Samsung refrigerator we purchased June, 2010 from H. H. Gregg here in Augusta, GA. Three months ago we experienced the beeping/ringing that would indicate the door is ajar or the seal is not secure. The door is not ajar and the seal appears secure; however, the temp registers the refrigerator at 60 degrees; the freezer seems to be working properly and registers at 12 degrees.

We contacted Samsung previously about this problem and were told that a service technician would come from Columbia, South Carolina (which is one hour from our residence) and the service fee would be $175 just to come look at it, parts and labor would be additional. This service fee of $175 is outrageous and I told them not to come. It stopped the noise and now, here we are three months later, and are having the same problem with the same beeping/ringing sound... which I might add is quite annoying and such an inconvenience, as we continue to buy ice and keep items in a cooler.

We have contacted an appliance company here and they have ordered a part that should fix this problem, hopefully. And, that part was ordered 2 weeks ago - I am curious why it should take 2 weeks for a part to sent to repair an appliance. I don't mind telling you we are thoroughly disappointed with your product and have no intention of any further purchase in the future.

REIDSVILLE, NORTH CAROLINA -- I purchased a Samsung fridge (french doors freezer at bottom) 2 1/2 years ago. My seals in the doors both top and bottom are pulling and ripping out. I called Samsung about the problem and they said that since it was so far out of warranty that they would not pay for repairs. They will send someone out but I am responsible for the repair bill. I think this is unfair, I could see it if it was a malfunction but it is not. It is a product defect. Needless to say I will not be purchasing another Samsung product.