TROY, MICHIGAN -- Don't know if this should be a complaint about a commercial or a compliment for a response from the company. But, complaints get read sooner, right? So, I'll make it an 'Informative.' S. C. Johnson Co. has a commercial about their new (?) Ziploc bags which has annoyed me since the first time I saw it. A shopper is at a butcher counter and tells the server: “Four pounds of __?__ but only wrap half of it. I'll just throw it out anyway.”
Using the ‘Contact Us' link on their website I told them they need a new advertising agency/department. Why doesn't she just order two pounds to begin with? Or she could do as I do when having excess product on hand or when buying in quantity, use a FoodSaver for storing any extras. Her food will be better stored by using this machine than the Ziploc bags. (I've had steaks stored by this method for almost a year with no loss of flavor/texture.)
I fully expected the email to be ignored. Surprise! I received an answer which was not the usual scripted – blah, blah, blah. It reads in part: “Please know we value your comments and are sharing them with the people responsible for our advertising.” Who knows? Maybe I helped get rid of an annoying commercial. I give kudos to S. C. Johnson for actually reading and responding to an email sent by a nit-picking viewer. Now – if I can just convince some writers/speakers that it's not a *healthy* diet/food/meal, etc. It's healthful.
NORTON, MASSACHUSETTS -- I purchased a countertop from S.C. Floor Covering in Norton in October, 2007. The salesman who sold us the countertop explained the product and the installation procedure. He highly recommended the installers and said that they used them all the time. On October 23, I received a call from S.C. Floor Covering to say that our countertops would be installed on Friday, October 26th between 9:00 am and 1:00 pm. We took the day off from work to be there and let the installers in. Needless to say, the installers did not show up on Friday. Because S.C. Floor Covering closes early on Friday, we were unable to get them to help us with the installation.
Only after many calls to the installers, did I arrange for them to come out on Saturday. But, we had missed a day's pay for NO reason. When I spoke with S.C. Floor Covering in Norton, I said that I was surprised to see that they did not reimburse us for the missed days pay. The salesman told me that they do not do that. He also said that they lived up to their contract and delivered the counter. However, NOT on time, when promised. I think that if S.C. Floor Covering were decent they would have taken off the missed day of pay. I would NOT recommend them.