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Sears Furnaces Consumer Reviews - Page 2

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Terrible Customer Service
By -

PENNSYLVANIA -- I recently purchased a new Sears oil-fired furnace with a five year warranty. When it came time for the annual cleaning, I called for an appointment. Sears did not show up for the appointment. I called and rescheduled. Sears did not show for the next four appointments. Each time they were "really sorry" but all I could do was reschedule. I wasted five full days of my life waiting for repairmen who never came since of course the time frame they give you is "some time between 8 AM and 5 PM".

I finally called one last time and cancelled my service contract. I now deal with a local company for all my cleanings and service. I warn everyone to be very careful when buying service contracts. Do some Internet research to make certain that the company actually honors the contracts. From what I can read from others, Sears ain't what it used to be. What a shame.

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Sears Furnaces Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 2 ratings and
11 reviews & complaints.
Contact Information:
3333 Beverly Road
Hoffman Estates, IL 60192-3322
847-286-2500 (ph)
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