Preview Review

Next Review

Sears Cabinet Refacing Consumer Reviews

Most Popular | Newest | More Options >
More filter options:
Kitchen Cabinet Refacing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

STATESVILLE, MARYLAND -- We spent just under $9,000 to have our kitchen cabinets refaced and added soft touch drawers to all cabinets. We have had numerous problems with delamination of cabinets near the stove and in other areas of the kitchen not near the stove. The sales representative that came out to our house and "signed us up" said nothing about heat from the stove can cause problems with delamination.

We had at least 5 service calls for delamination and or faulty parts used in the soft touch kitchen drawers. We wanted to have one cabinet door replaced because the delamination is very unsightly. The color we used has been discontinued. Sears refuses to do anything. My advice to anyone that is thinking about cabinet refacing DO NOT USE SEARS!

Replies
Advertisement
Refaced Cupboards
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

STOCKTON, CALIFORNIA -- Paid 13,985.00 for refaced cupboards in 2007, laminate peeled, service guy came, glued it then gave me the glue. Tried contacting project partner to no avail. I have taped most cupboards with clear tape. Just called them because Lifetime warranty was told labor not covered 100$ to check them and 60$ an hr after that. So what does Lifetime Warranty mean. Very disappointed. Could have built new ones for that price.

Replies
Kitchen Resurfacing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BRIDGEWATER, NEW JERSEY -- Do NOT use this company. It's horrible how Sears a company that's been doing this for so long robs and steals from their customers. We had our kitchen resurfaced 12 years ago and I do understand wear and tears. But my kitchen cabinet door has come off and needs a new hinge.

I go to Home Depot and Lowe's, and that specific thing is not available nowhere. I looked online but there is no serial number for me to locate it so it's like a needle in a haystack. I tried Angie's List and they want $100.00 just like Sears to come out and look at the problem. I told Angie's List what I needed and they said they can't do anything without the hinge. What?!!! I call Sears and asked for help and they said they want $100.00 to come out. Damn!! Now they also said they discontinued that product so what in the hell do I do? Don't do it. It's better to get the whole cabinets instead of refacing. They peel and fall apart. It might seem cheaper but in the long run you pay.

Replies
Kitchen Cabinets That Were Refaced
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

STATEN ISLAND, NEW YORK -- Had kitchen cabinets refaced by SEARS. Should have read reviews first. My parents had their cabinets done and didn't have a problem. My sister and I both had the same problem of cabinet facing peeling on cabinet doors and drawers. We both have gas stoves. My Mom's stove is flat top electric. Service tech. who came to my sister's said it's a common problem especially with gas stoves because of the heat from the flame. What a waste of thousands of dollars and my kitchen cabinets look like crap. Also the refacing material is impossible to clean. No matter what I use the cabinets never look clean. DO NOT use SEARS for cabinets!!!

Replies
Advertisement
Cabinet Refacing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

After several years, 80% the cabinet wall falls loose. When you call them for repair, it takes a long time to get somebody to answer your call. They put you on hold for hours and hours or sometimes hangs up on you. Every time they come to the house, they charged $100.00 even with the lifetime guarantee.

Replies
Sears Cabinet Refacing
StarStarStarStarStarBy -
Rating: 5/51

NO. HOLLYWOOD, CALIFORNIA -- Good experience. Sales guy was on time and friendly and helpful in picking choices. Workers were good and on time and fast! They cleaned up well. The guy I dealt with on the phone was helpful too in setting up installation times. The refacing and quartz countertop looks great and I love my new kitchen.

Replies
Kitchen Remodel/Reface
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HUNTINGTON BEACH -- All my paperwork says "see product manager for warranty details." I was told my material and hardware was lifetime warranty, but there was a $100.00 service call. On first service call I was told the same thing and two faces were replaced for the $100.00 dollars. But soon after more were starting to come off. I knew we were going to sell in the next few years to retire so I thought I would just wait and have them all done at that time. So I called and was told again, "yes you are a lifetime warranty and there would be a $100.00 service call." I said "no problem."

They came out and inspected, took pictures and told me they would all have to be replaced because they were peeling off. He collected my $100.00 then a week later I got a call that said I was out of warranty and would have to pay parts and labor. All 11 pages of paperwork I have says "7 year limited warranty see project manager for detail." He said I was 7 year parts and labor then lifetime on parts only. They now say they did go to lifetime on parts during the year we did ours but can't say when, only that it was sometime after we did ours.

I asked for anything in writing that said what my warranty was at the time and they have nothing other than what I have. Now their paperwork has "see project manager for written warranty info." I would have never waited to have them all replaced if I though for even a min that I would be out of warranty.

They even asked me to use Strong as Nails Glue and tape it down overnight to see if that would hold. I would never have tried that to see if it would hold, knowing it might get me out of my warranty period and then go bad. Bottom line, they used the wording "see your project manager for warranty details" rather than just printing out what their warranty is. Have been a Sears customer for 40 years, not any more. Looks like I'm going to see how our small claims system works :{

Replies
Kitchen Cabinet Refacing Peeling Off After Second Time Having It Repaired!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW JERSEY -- I had my kitchen refaced by Sears in 2007. My cabinets started peeling after two years. Called them in 2011. They repaired my cabinets and once again after two yrs I have 6 cabinet doors peeling. I have no warranty according to them. When I purchased this back in 2007 the salesman said lifetime warranty on products. They are liars. I have had so many problems with Sears. I have called twice this week to set up an appt, but so far no call back. Reason must be they are getting too many calls from customers because of their crappy products!!!

Replies
Advertisement
Cabinet Refacing
By -

CALIFORNIA, CALIFORNIA -- I have been a loyal Sears customer for years. I had my kitchen cabinets refaced in 2003. I have been arguing with Sears since 2008 over the peeling of the cabinet doors. I have a paper that states Lifetime Warranty but apparently it's a lifetime LIMITED warranty. They want to charge me 1000.00 more dollars on top of the 9,000 I originally paid to fix the problem. I would suggest to anyone thinking of having their cabinets refaced not to use Sears.

They are a nightmare to deal with and when you call to complain you just get an operator, who basically knows nothing but how to answer the phone if that... Find yourself a reputable cabinet company that you can deal with directly and not get the run around.

Replies
Never Reface Your Cabinets With SEARS!
By -

I had my kitchen cabinets refaced with Sears in Oct. 2010. After 1 month the corners started lifting and chipping. They have been out 5 separate times to "try" to fix the problem, telling me it was a bad batch of glue. Really? 5 times in a row I get a bad batch of glue??? It has now been 10 months dealing with this problem. NO ONE ever returns calls from Sears. You have to keep calling and calling until you get a hold of someone. They tell you everything you want to hear, and then NEVER follow through with it. Their customer service is horrible!

I am in the service industry and would never treat my customers this way. I've been spreading the word everyday to people to NEVER have their cabinets refaced by Sears. I am currently trying to get my money back and I will rip all of these cabinets out and start from scratch with another company. I am so disappointed! I did so much research before spending $10,000 on refacing my cabinets. I just wish I would have read a review like mine and saved myself $10,000 and a headache for the past 10 months!!! Please, do yourself a favor and DO NOT go with Sears for refacing, you will be miserable!!!

Replies
Top of Page | Next Page >

Sears Cabinet Refacing Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 13 ratings and
19 reviews & complaints.
Contact Information:
Sears
3333 Beverly Road
Hoffman Estates, IL 60192-3322
847-286-2500 (ph)
www.sears.com
smadvisor@searshc.com
Product/Services
Compare Department Stores