My husband and I had a Shasta pool built when we built our home. When we went to the design center we met with a consultant. We explained that we travel quite a bit and need a pool and is relatively maintenance free since there will be weeks we would not be able to maintain it. We were sold a pool with a Shasta Q interior and were told the pool companies warranty is the best in the business. Well our pool is a year old and the interior looked like hell with stains.
We called Shasta and they sent someone out to look at it. The guy showed up when no one was home and went in our yard. We ended up receiving a letter saying it was our fault for improper maintenance and basically it was too bad. We just spent 9200.00 to remodel our year old pool and the service we received was horrible. I have attempted to contact management of Shasta and received a call to "gather information" with the promise of a call back.
We never got a call back. They tell you they will be there and don't show up. No one calls to let you know when they will be there. They come to your house and don't bother to ring your bell or knock... they just wander into your yard. I would suggest you stay far away from Shasta and their Shasta Q pools. If anyone else has had this problem we should consider a class action suit.