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Dr. Pepper Snapple Group Consumer Reviews

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What is inside not always what you expect
StarStarStarStarEmpty StarBy -
Rating: 4/51

I wrote a compliment on this site several months back, complimenting Snapple for making changes that resulted in a better taste of Snapple in the 64oz plastic bottles. Everything was going fine until, to my horror, a month ago I bought two 64oz bottles at Giant that had contents that had both a very odd aroma and taste. It is hard to classify, but I would say either chemical in nature. The product so poor it was not drinkable. Mixing it with first quality product from 16oz glass bottles did not mask the odd odor or taste.

The manufacturing dates on the two plastic bottles were weeks apart. Against my intuition, I later bought a 64oz bottle from my usual source - Wegmans. I have never bought a bottle there that tasted bad. On opening, to my relief, the product was fine.

Here is what I have determined, after speaking with a Snapple representative. It isn't a question of age - the bottle from Wegmans and one of those from Giant were exactly the same age. There is a chance it was a manufacturing glitch, but two bottles manufactured weeks apart and bought at the same time were both bad. It could also be storage. What if Giant has a warehouse somewhere that is hot? Since I have bought this product at Wegmans for several months without issue, something appears to be different.

Incidentally, the first store I bought this product at, Redner's Warehouse Market, also had inferior samples at times. Not this bad though. My bottom line is, if the store where you buy it has reliably good product, you should be OK. However, you may run into bottles that aren't palatable. If this happens, try a different chain. I sure won't be buying it at Giant anytime soon.

2 Liter Bottle Change Long Overdue - Will It Fix Problem?
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

For almost a year, I have been battling a problem with 2 liter plastic bottles of Snapple, in lemon and peach flavors. The symptoms are randomly, and more recent less random, the tea is bitter flavored. I have called Snapple's 800 # on multiple occasions to describe the issue, the lot number, where purchased, etc. The problem was not related to age of the product (using the lot #). At first I thought it was a storage issue related to one particular store's supplier. Then I noticed it in bottles from multiple stores.

About a month ago, the bottles at one store changed to shiny/smooth plastic, whereas all the bitter bottles had a textured feel to plastic. I thought "new plastic - they've found and corrected the problem." The one smooth plastic bottle I bought tasted great.

Then a week later, all the bottles were back to textured. I have five different opened 2 liter bottles in my fridge of bitter tea, waiting to return to the store. I found the 20 oz glass bottles on sale a few days ago, and felt like I was drinking honey relative to the chemical taste out of the plastic.

Today I visited two different stores, and both had total stock with shiny smooth plastic bottles. It may be that Snapple has finally done something. I hope so - the other product would drive customers away in short order. Once I run out of the glass bottles, I will give the new 2 liter plastic a try.

Wouldn't You Like to Be a Pepper, Too?
By -

There have been some complaints lately about the change in taste of Diet Pepsi. It's not as good as it used to be. I've always liked Diet Pepsi, but the last few times I had Diet Cherry Pepsi in cans, it tasted awful. And plain Diet Pepsi isn't much better.

My son brought home a two liter bottle of Diet Cherry Dr. Pepper, and much to my surprise, it tasted better than Diet Cherry Pepsi. It says on the label that it's "Amazingly Smooth", and that's exactly what it is! It doesn't have that medicinal taste that Diet Cherry Pepsi seems to have taken on. I don't go out of my way to drink soda, but if it's in the house, I'll have some. I hope my son continues to bring home Diet Cherry Dr. Pepper. It will really hit the spot when I'm in the mood for a soda.

New 64oz Bottles Are the Bomb
By -

When I started drinking Snapple, it was loaded with high fructose corn syrup and I could get it on sale at about $4.99 for a 12 pack of 16oz glass bottles. Flash forward 3 years, and the HFCS has been replaced by sugar, but the bottle caps no longer reseal properly and the cost on sale is typically $6.99. Seeking cost effective alternatives, I tried Snapple in the 64oz bottle. LOSER - it tasted horrible, barely similar to the same product in a glass bottle.

Recently, I noticed that it appears a new 64oz plastic bottle is being used. I tried it, and voila, the taste was indistinguishable from the Snapple in a glass bottle! Ah, sweet success at an everyday low price. As they say on another planet, where toilet water goes up in a clockwise vortex, the sun shines at night, and consumers are simultaneously eligible for price matching, BOGO, military discounts and complimentary extended warranties, viva la consumer!

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Dr. Pepper Snapple Group Rating:
Star Star Star Empty star Empty star
3.0 out of 5, based on 2 ratings and
4 reviews & complaints.
Contact Information:
Dr. Pepper Snapple Group
5301 Legacy Drive
Plano, TX 75024
800-696-5891 (ph)
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