COLORADO SPRINGS, CO, COLORADO -- Nissan does not stand behind their products. We purchased a NEW 2005 Nissan Xterra SE in May 2006 for my wife. Upon taking delivery and driving home the low tire pressure warning light came on. I returned the vehicle that evening to the dealership and was told by the service manager that the tire pressure was low because of the altitude in Colorado Springs. They aired the tire and the following morning the tire was flat. Guess that was a lot of altitude.
Called the dealership and they stated they did not have any tires in stock, and that it would be 5-7 business days before they got one and that I should put my spare on. I found a tire at a tire store 3 blocks from the dealership and told them they needed to do better than 5-7 days.
Approximately 6 months after the purchase, my wife started to complain about a strong sulfur smell when the car was at idle. We took it back to the dealership and they told her that it was the result of the agents in the fuel in Colorado, and that she should try another gas station. My wife is not a brand loyalist, and had been purchasing her fuel at whatever station was convenient. To appease the dealership, she began purchasing her fuel at a local Shell, but the issue persisted. Again the dealership stated it was the fuel and there was nothing they could do about it.
Several months later, the lower tire pressure warning began to go off again. She took it to the dealership, and they told her that there was a nail in the tread and the hole could not be repaired, but they could order us a new tire, at our expense, and have it the next day. Took the vehicle to the same tire store I mentioned previously and surprisingly, they were able to repair the damage. Tire lasted another 15000 miles.
The latest adventure with the Nissan dealership was in May of 2010, during a scheduled maintenance visit. While there I asked them to look at a paint peeling issue on the roof. Initially the service manager stated that it looked like a paint defect, but later recanted his position and stated it was a result of rock chips. I inquired as to how rock chips ended up on the roof rain gutters and he became agitated.
The vehicle had been in our possession for four years almost to the day, and I was told that paint is only covered for one year and that repair costs would be my responsibility. After the service managers insistence that it was not Nissan's responsibility, I contacted the Nissan Consumer Affairs division to attempt to get the issue resolved. Three weeks of playing phone tag with the representative, and I was again told that the damage was the result of rock chips, and that Nissan would do nothing to correct the issue.
My wife and I are now on a personal crusade to dissuade anyone from buying a Nissan product, and the roof of our 4-year old vehicle is beginning to rust. I can only hope it rusts through before the lapse of the 5-year warranty. Buyers beware!
COLORADO SPRINGS, COLORADO -- During purchasing our second vehicle from SCSN, we haggled for 3 hours over a very specific deal. Upon shaking hands on the deal, I went to clean out our trade while my wife went to sign papers on our agreed upon transaction. I few days later I notice that the deceptive finance department put papers for a service contract and platinum warranty in front of my wife that we explicitly did not want. From that point forward we received no customer service and the CEO called my wife a liar. Only go to SCSN if you enjoy deceptive and dishonest sales tactics.
COLORADO SPRINGS, COLORADO -- I purchased my 2013 used Rogue in Feb this year. The day I purchased it they had scheduled me for my first routine service appt for a few months in advance. Good thing too because I'm kind of a space case when it comes to appointments especially those in advance. Haha! I got a courtesy call 48 hrs in advance which was nice reminder.
The appointment itself was easy, simple and quick and even though there was rain in the forecast, they shined her up nice with their automated car wash. I was greeted as soon as I pulled into the service bay and kept updated throughout the appt. While I was waiting I took advantage out their free drinks and popcorn while my toddler played in the little play area they have. This first visit was free, the next I've been told should only be like a $20 fee which includes the works full inspection. I would take any of my vehicles there for service, Nissan or not.
COLORADO SPRINGS, COLORADO -- I bought my car from SCS Nissan and it was so great that a few months later when I got a nail in my tire on my way home from a long day I stopped by there to see if they could help. Even though it was almost time for them to leave they fixed my tire and helped to get me back on the road to go home (I don't live in the Springs). It was a huge relief to know that I can go to them if I have a problem and they can fix them. Thank you SCS Nissan. I would recommend you to EVERYONE!
COLORADO SPRINGS, COLORADO -- My car broke down, I took it into a local shop and they wanted to charge me over $600 to fix it. I called around to a few place to see what they would charge. A friend of mine recommended to call the Parts Department at South Colorado Springs Nissan. Being a dealership I was a little hesitant.
However, when I called I spoke to an Eric in parts. He not listened and made me feel more at ease, he also quoted me a better price. He was friendly and really seemed to know his products. He made me feel less stressed out about getting our vehicle fixed. My husband and I took our car to Nissan too and we will be going back there when we decide to purchase a new vehicle. Thank you for your Customer service South Colorado Springs Nissan.
COLORADO SPRINGS, COLORADO -- After all prices and everything were solidified, on the way to the finance office, he informed her that the SUV comes with a "Clear Coat Package" and it cost an additional one thousand dollars. She did not want it because she lived in Denver, and we were planning on moving out of the state soon, so it would do her no good. He then informed her that he cannot sell her the Xterra without the "Clear Coat Package". She wanted it bad enough that she said she would purchase the vehicle anyway, even though it came with a package that she would not use.
I believed that the vehicle did not require the package and after doing further research with with corporate Nissan and found out that in fact, the "Clear Coat Package" was not required to purchase by anyone, anywhere. I then realized that we were forced to purchase something that we could not use, did not want or need, and was not required. Our salesman blatantly lied to us about a package that was worthless.
Then, during her trade-in appraisal, our salesman asked us about any issues or past accidents, and ** truthfully disclosed all information that she had. One thing that she mentioned was that she had a bent axle replaced. The salesman then told us that was frame damage, which sounded very suspicious to me. He then appraised her vehicle as having frame damage. This deducted over $2,000 from the total trade-in value. I then decided to do some research regarding the so-called frame damage.
Fortunately, a good friend of mine in my home town owns a frame and unibody repair shop. I called the owner, and explained the situation. He told me that I was scammed on this too. He also explained that the axle is a removable, replaceable part and that for all purposes including insurance and appraisal purposes. He explained that under no circumstances is a damaged axle considered part of a damage frame. He then went on to explain that the salesman most likely gave her the trade-in value of a damaged vehicle, but sold it as a functional vehicle.
This makes sense because the axle that ** had damaged was replaced prior to trading the vehicle in, so, at the time of trade-in, her car was in fully-functional, excellent condition, and there was never any frame damage either.
Now, here's the third and final action that was taken towards us. When we purchased the vehicle, it had eighteen-thousand miles on it. I personally checked the condition of the tires myself and they looked almost brand-new. ** and I were living in different cities at the time and I did not see the vehicle too much yet.
The next day after the purchase of the vehicle, she noticed that the tires were bald. She said that she didn't look at them before and just noticed it. She called and told me and I told her she had to be wrong, I checked them myself. So I looked at them when she visited the next time and I couldn't believe it. The tires were worn completely flat in places and had less than 3 mm of tread left in others. When she visited, it was a Sunday and your dealership was closed, so there was nothing I could do.
Therefore, when you add the one thousand dollars that she lost on the clear coat package with the additional two thousand+ dollars from the fake frame damage, plus an additional eight hundred dollars for four new tires, Erica was scammed out of approximately four thousand dollars by a single sales representative.