AUSTIN, TEXAS -- Since day one of starting services with them has been hell. Customer service is rude and very unprofessional. Some of them can't even explain policies. I did finally get one agent that was very kind and understanding. However, I do not understand and do not think it's fair that they charge a base fee for water and sewage in addition to usage. The bill is $100 before I even use any water or flush a toilet. This should be criminal. It's only my son and me on one income. I need a second job just to pay the water bill. I'm in the Austin Colony area and I wish I knew this before choosing to a buy a home in this area. There has to be a way this can be remedied.
JOSHUA, TEXAS -- Received a $511 water bill for one month. That is literally impossible! No way possible with 2 adults showering once daily, watering the yard a little bit, putting some water in the pool every once in a while, and ABSOLUTELY NO LEAKS that we went through/used what they claimed is 44k gallons of water during that cycle. Just not possible. I've always suspected for the last 15 years they were a dirty company, but this takes the cake! And to add icing to the cake, they charged a $51 late fee! Not sure how I'm going to pay this. I did waste my time calling customer service but just as I suspected, they did nothing! VERY VERY DIRTY company! Unfortunately there's nothing you can do about it because they monopolize all the water here! I'm Pissed.
Hi Kenny, A $500 bill is not a typical amount for a customer. We strongly encourage you to contact our Customer Care at 866.654.7992 or TXCustomerCare@swwc.com.
SUGARLAND, TEXAS -- Several years ago, SWWC bought out the Mom and Pop water companies in Texas. It has been pure hell ever since. At first it was billing practices. Even though my bill was paid before the due date I was still getting charged a late charge. I was told they didn't get it until after the due...funny how it had cleared my bank before the due date.
Next it was charging customers triple than what our bills were before. TAMER was formed by a group of people and met in Austin to fight these ridiculous prices but to no avail. Now, would somebody please explain to me how my bill ranged from $111 to $130 a month with anywhere from three to ten people in my house to $122 with just one person in the house!!! It doesn't include trash pickup, I pay another company for that. It doesn't include sewer either as I am on septic tanks. Oh how I wish we could get water companies deregulated but I don't see it happening anytime soon!!!
Hi there, We appreciate your feedback in our to help improve our customer service. We encourage you to contact us at 866.654.7992 or TXCustomerCare@swwc.com so we can discuss your account in detail and investigate any additional concerns you may have.
AUSTIN, TEXAS -- This Company is a crooked scam. Me and my wife pay a "base" fee of 165.00 a month. No matter how much water we use under 1000 gallons. Our actual usage avg around 50.00 a month. They tell me the fees are for "future repairs and upgrades" to the system. Stay away from Hornsby Bend! We are moving out ASAP!
Hi there, we work hard to give our customers great service at acceptable rates. Please give us a call at 866.654.7992 or TXCustomerCare@swwc.com, so we can review your experience in detail.
MABANK, TEXAS -- Well it's simple. I work a lot. Not home much and live alone. I use 60-80$ a month for electricity but a whopping 150$ month for water. Their rates are based on a scale 1-5. My scale is 1 every month but doesn't matter because the base minimum is 147$ a month. This company is a scam. Never in my life have I heard a water bill 2x your electric bill especially being single. On my bill it says 5$ actual water usage. This company is pathetic.
Hi there, we do our best to provide our customers with quality service at reasonable prices. Please give us a call at 866.654.7992 or TXCustomerCare@swwc.com, so we can review your experience in detail.
SOUTHWEST WATER COMPANY 12535 REED ROAD, SUGAR LAN, TEXAS -- I am a single person living in a camper. A camper. My water bill from this company is always around $135-$160 each month, with no explanation of why it is that large. I can only afford to pay this bill at the end of the month. Because of that delay they charge a ridiculous late charge that even Reliant Energy would be ashamed to charge.
HOUSTON, TEXAS -- I also had a problem with this same company. When I lost my job I also had to decide whether to pay my water bill or buy food so a lot of times I made it just before being disconnected. This company makes up random rules to charge you the reconnection fee. I made the payment due and called at 9:00 AM to advise them of this on the day that I was scheduled to be disconnected. They then informed me that I had to pay the reconnection fee so that they could call dispatch and cancel the disconnection. I asked to speak to a supervisor and gave my number to them. They promised to call me back and never did.
I was disconnected @ 4:00 PM that day (even though I posted a copy of my payment where the service man could see it). The technician said that all they had to do was pick up the phone and call him. Also, until 12:00 PM they are working the orders from the day before so Ec-Resources could have called him easily to cancel the disconnect, thereby negating any reconnect fee. He would never have driven out to disconnect my service.
Also, no one ever called me as I was promised. $50.00 to make a phone call is outrageous and I should not have had to pay this fee. I know that I am living month-to-month and should try to pay this bill on time. However, this is an unethical charge and Eco-Resources (now Southwest Water Company) just doesn't care. They tell other people that if you call before 12 that day you won't be disconnected. But it seems to be just random rules depending on whom you talk to. I can't seem to find out who decides rules and regulations since they aren't governed the way that normal water companies (in cities) are in which policies and procedures are straight forward.
CALIFORNIA -- One Wilshire Building, 624 S. Grand Ave., Ste. 290. I just recently moved to the US and have my water service from SWWC. I paid the bill every month far away before due date. On April and May, my bill is very low and is written due to the credit balance. No idea what is that, I paid it as it is. Suddenly on June, received a bill which include past due balance from April and May plus a late fee. I paid it anyway. However 1 day later, I received a warning letter saying my payment has not been received and as such an additional 10USD should be paid for delinquent fee. My payment must have crossed path with the warning letter.
I paid that 10 USD anyway, because I want to avoid complication of service being terminated and extra fee, etc. However with the 10USD payment, I sent a complaint letter and also call the customer service to complain. Their answer was not very nice. It took me 30 min before I got a response to the call and when someone answer, their question was "What is your problem, Ma'am... Your payment is already received anyway and now all should be OK."
That is not the kind of answer that I want. So I explained to her that I'm angry because there is no notification on the past due balance from April and May before it was too late to pay. If they can send me a warning letter, why they never able send me notification prior to June billing that I have a past due balance so that I don't need to pay late fee and also another 10 USD of warning letter fee.
I sent a complaint to their customer service website via email after that and I received no response. If I am not thinking about possibility to lose the deposit I gave to them in the beginning of the service and extra installation cost to move to another water company, I would already change water provider. I don't know where is their address, in the website is in California. However, I paid my bill every month to Brazoria County Mud#29 in Humble Texas.