Sparkletts Consumer Reviews

FONTANA, CALIFORNIA -- I signed up for water delivery services with Sparkletts through Costco, I figured Costco vetted them so Sparkletts must be an okay vendor. My 1st delivery was in September 2017, I received a defective cooler. Since the main functions worked I was fine with accepting the cooler because the driver said he'd bring me a new one in a couple of weeks. In November I inquired with the driver about getting a new cooler, he said he would bring it my next delivery, however that did not happen.

In December and January I called to express that I wanted a new cooler and to notify them that I'm receiving too much water. They said they would send a message to the driver. I called at the end of January to cancel but allowed them to talk me out of it with promises of a new cooler and the offer to switch me to once a month delivery.

In February I called to complain about the defective cooler. Later in February I noticed a $10 late fee on my bill, I had auto withdrawal and enough money in the bank to cover the payment each month. I called to inquire and was told the card I signed up with was invalid. I realized I received a new card back in December (my fault) I asked them why no one advised me of my delinquent payment during the previous 4 conversations. They had no answer, and wouldn't waive the late fee.

In March my new driver delivered a new cooler. In two weeks he delivered more water, I called again to ask why I was receiving water ever 2 weeks instead of once a month. They said they weren't sure but would fix it. I received another delivery after two weeks. I called in April to cancel. I was told they couldn't pick up the machine and bottles for another two weeks they provided the specific date.

On that date no one showed up. Two days later my driver called me (he had been on vacation) and asked what happened and is there anything he could do to fix the issue. I advised him I wasn't happy with the corporate office. He came and picked up the equipment. 1 week later I received a bill that included the extra time it took them to pick up the cooler and bottles. I called and explained I shouldn't be charged for their inability to get the equipment right away. I also complained that I didn't receive my full credit for the bottles returned. I was basically told oh well.

After 2 weeks I called back and demanded to speak with a supervisor. I expressed my overall displeasure. She credited me the $10 late fee and for the time I had the equipment after calling to cancel. This review doesn't do my experience justice, overall this was the worst customer service I have ever received. I would like to say my second driver and the supervisor who helped me last were great. They are the only reason I'm giving 2 stars instead of 1.

ORANGE, CALIFORNIA -- The most frustrating experience ever has been dealing with customer service. I started the service using a link on the Costco Website for delivery of large water bottles to be used with the dispenser that Sparkletts provides for $2.49/month. When I signed up I arranged to have 7 bottles delivered and paid $6.00 deposit for each bottle ($42.00 total). I had called customer service on a few occasions and had a bad experience with rude and inefficient/uninformed customer service representatives, not to mention the unnecessary “interrogation” that one has to go through for “security reasons”: Apparently providing a name and an account number is not sufficient.

They want in addition, your full address (both delivery and billing address if they happen to be different, like in my case) and email address and telephone number! But the best experience was at the time of cancellation: I arranged to have the dispenser and bottles picked up on May 11th and expected to see posted on my online account an acknowledgment that all the equipment had been picked up and that the deposit for the 7 bottles was being processed.

Nothing was posted and 3 weeks later, after checking again whether my credit card had been refunded ($42.00), I had the pleasure of having to call again. After the usual “security interrogation” to establish that I was the legitimate owner of a closed account, I was told that my refund had not even been processed yet which explained why nothing had been posted online. This process, I was told, would take up to 48hrs and then the customer service representative told me that I had to call AGAIN to start the actual refund process.

When I asked the reason for having to call again, I was told that “this is the way it is”. Frustrated, I asked to speak to a supervisor, who was even less helpful or polite than the other person. I was told that it will take 6 weeks to process my refund which, added to the 3 weeks that have already passed, it will be 9 weeks before I see my money returned.

When I commented that it seemed unacceptable having to wait 6 weeks to have my money refunded, I was told that “this is the way it is”. And when I said that I found the delay “unreasonable and unnecessary”, his reply was: “Well, you are entitled to your own opinion”. No apologies or any attempt to appear somewhat “sympathetic” with my frustration. By the way, his name is Jason. I couldn't get his last name, again for security reasons... My advice: DO NOT GET SERVICE FROM SPARKLETTS!

ORANGE, CALIFORNIA -- The most frustrating experience ever has been dealing with customer service. I started the service using a link on the Costco Website for delivery of large water bottles to be used with the dispenser that Sparkletts provides for $2.49/month. When I signed up I arranged to have 7 bottles delivered and paid $6.00 deposit for each bottle ($42.00 total). I had called customer service on a few occasions and had a bad experience with rude and inefficient/uninformed customer service representatives, not to mention the unnecessary “interrogation” that one has to go through for “security reasons”: Apparently providing a name and an account number is not sufficient.

They want in addition, your full address (both delivery and billing address if they happen to be different, like in my case) and email address and telephone number! But the best experience was at the time of cancellation: I arranged to have the dispenser and bottles picked up on May 11th and expected to see posted on my online account an acknowledgment that all the equipment had been picked up and that the deposit for the 7 bottles was being processed. Nothing was posted and 3 weeks later, after checking again whether my credit card had been refunded ($42.00), I had the pleasure of having to call again.

After the usual “security interrogation” to establish that I was the legitimate owner of a closed account, I was told that my refund had not even been processed yet which explained why nothing had been posted online. This process, I was told, would take up to 48hrs and then the customer service representative told me that I had to call AGAIN to start the actual refund process. When I asked the reason for having to call again, I was told that “this is the way it is”. Frustrated, I asked to speak to a supervisor, who was even less helpful or polite than the other person.

I was told that it will take 6 weeks to process my refund which, added to the 3 weeks that have already passed, it will be 9 weeks before I see my money returned. When I commented that it seemed unacceptable having to wait 6 weeks to have my money refunded, I was told that “this is the way it is”. And when I said that I found the delay “unreasonable and unnecessary”, his reply was: “Well, you are entitled to your own opinion”. No apologies or any attempt to appear somewhat “sympathetic” with my frustration. By the way, his name is Jason. I couldn't get his last name, again for security reasons... My advice: DO NOT GET SERVICE FROM SPARKLETTS!

PHOENIX, ARIZONA -- I had Sparkletts service when I was renting in Chandler, AZ and everything was fine for the 6 months I was there. When I moved to Scottsdale, I continued along with the same deliveries. Sparkletts has a self-service account page where you can tell them how many bottles to bring at each delivery or you can mark a delivery to be skipped. This is a ruse. The local delivery branch can choose to ignore it completely and in my case, they did exactly that. I soon had more bottles of water in my apartment than I could drink in 6 weeks, much less 2. And it's important to understand that these were bottles I DID NOT ORDER.

I kept setting the delivery to be skipped and they kept dropping off more water. When we bought our home, we decided to discontinue this service, largely because we didn't want to have an extra bedroom just for water storage. So I called to cancel the account. After an hour on hold, the girl on the other end said I would get a $6 credit for each of the 3 empty bottles, but nothing for the 5 full bottles I had. I'm not going to pay for 5 full bottles of water that I didn't ask for. She "sent out an email" requesting a credit for the full bottles, but she "can't guarantee anything" as it's company policy not to give credit for unused bottles.

The customer service representative promised to call me back and never did. At this point, I'm just glad I never have to deal with them again. Billing people for product they didn't order is no different than taking something you didn't pay for. Save yourself the hassle. Don't do business with these petty criminals.

VAIL, ARIZONA -- Besides my water delivery order, I have a standing order for a box of Squinchers with every delivery which is twice a month. I have only received them one time. When I called to inquire why I don't receive them anymore, but they are still listed on my schedule, I was told that they have been out of stock and are thinking about discontinuing them.

Please, please, please do NOT discontinue this item!!! My grandkids LOVE these and living in AZ it is so important that they don't just have popsicles when they have been out in the heat! I cannot find these anywhere else, and the fact that they were a selection was one of the reasons that I chose your water delivery company over others. If they run out of stock, simply order more because that just means that they are a wanted item. Thank you!

CALIFORNIA -- The worst ever! Worst everything: managers, drivers, no integrity! We waited days for them to deliver our cooler and bottles and NO SHOW UP. I called 3 times a day to make sure that they'll deliver, they always promise that the driver is on the way and he'll call us. Every day we waited wasting our time! We have infants and we don't have time to wait any longer so we switched. Anyways, the managers said they'll which never happened! DON'T TRUST SPARKLETTS/CRYSTAL SPRING (this is prolly why they changed name because of all the people they messed up complained)!!! They don't even deserve a 1 star!

TUCSON, ARIZONA -- I have had the service for quite some time with no trouble but when I moved things went downhill fast. They keep dropping off water even though I have repeatedly asked them not too. I currently have 5 5 gallon water bottles in my small apartment. I am being told that I will get no refund because once the bottles are delivered they can't refund me. What about the fact that I asked them not to leave them in the first place??

I have since canceled my service and they made me wait from 8-5 yesterday and never even showed up! I called them at 5:20 and was told that they rescheduled me to today with not even so much as a call!! I am now sitting here waiting for them again after being told that there is nothing that they can do. They don't return phone calls or care about their customers at all. Please save yourself the headache!!

SAN DIEGO, CALIFORNIA -- I was a customer for 8 years with sparkletts water. Water was delivered twice a month. My bill was always paid on time . Then one day I was unable to access my account due to the fact that sparkletts had sent me to collections. My prior bills never reflected an unpaid amount. When I was finally able to get through, they realized they had made a mistake and reinstated my account. Then two years later I get a collections call for the same amount. And apparently I still owe that amount. After getting through to them, I am told that it was never removed from billing and therefore it went back to collections. Their solution was that I need to call them in a month and ask them to take the amount that I supposedly owe out of billing, So that it's not sent again to collections. This company is deceptive, corrupt, and whenever they can they create bills that shouldn't even exist in order to charge the consumer more money. PLEASE THINK TWICE ABOUT CONTRACTING OR BUYING ANY OF THEIR PRODUCTS. THEIR DECEPTIVE PRACTICES WILL ONLY CAUSE YOU HEADACHES.

TULSA, OKLAHOMA -- This company is the worst I have ever dealt with. They do not respond to communication, fail to follow order directions, miss delivery dates, do not give credit for returned bottles, etc.

So they screwed up so bad that I am going to have to get a lawyer involved. They take out money whenever they feel like it. They also make you go negative in your bank account. They need to be shut down!