VIRGINIA -- Although this comes rather late, I would like to say that Brandon ** of Winchester, Virginia is a most wonderful worker and a fantastic reflection on your company. This past summer, I was really in a fix for ink and for an artist program and Brandon did not stop until he was able to find what I needed, even substituting one package for another. He was smart, capable, and really dedicated to the need of this customer. His attitude is so impressive and he is very, very knowledgeable. I hope he goes far in your company, and I know that he is a great asset to the Winchester store. Thank you very much.
LAKE STEVENS, WASHINGTON -- I am (trying) to leap into this century's technology, but it's rather overwhelming. After receiving extraordinarily helpful responses from the tech support team at the Lake Stevens branch (in particular, Tyler **), I have come to think of Staples as my "Superman Booth" where the support technicians can help me change out of the last century and leap Incredibly Tall Information Technology Buildings in a single bound.
I've received consistently courteous responses to every question, comprehensive answers without patronization, and willingness to go above and beyond the call of duty to make sure my computer needs (including deadlines) are met. So far, this has been true of Tyler, Aaron, Jeremy, and Chris (the members of the tech support team I've met). With such consistent responses, I assume the team members I haven't met are equally helpful.
In addition to the outstanding tech support, the customer service reps who assist with non-technical office supply needs are very friendly and readily available. It's nice to be able to count on a local supplier AND helpful technical support!
NASHUA, NEW HAMPSHIRE -- My laptop from HP has a bad HD and it is not loading from the start. I brought it into the Staples store, in Nashua, on the DW Highway in South Nashua. It is the Staples store that sold me the HP laptop. The technician was rude to me, and gave evasive answers when I asked questions about the procedure to correct the laptop problem. He noted on the form to intake the unit that the cover was dusty and had a dried wet spot on the cover. I saw no dust, but did see the dried spot on the cover, and noted that the spot was dried and never flowed from the middle of the cover.
The unit was purchased on or about the 24th of April 2012. The unit has a 36-month warranty I paid for at time of purchase. It has been a week, and no info concerning the method to repair, or anything else to reassure that the laptop would be returned asap. I need it repaired (HD) as I use it daily on personal and business matters. The promised telephone update was promised, but 8 days later I have not received any phone call. The technician is named **!
MUSKOGEE, OKLAHOMA -- Sold me the one-year service Tech Repair plan for my laptop. Said could fix firewall and viruses for sure and this would be included plus could bring it in for a year if anything else went wrong. Advised would be fixed by next day and no additional charges for what was wrong presently.
Several days later, unable to fix firewall and wanted more money to fix it. If the firewall isn't fixed then the viruses and malware etc. will come right back on computer which I told them in the beginning. It did after I picked it up. Paid them for nothing because they could fix nothing. I doubt if they could have fixed it if I had paid them even more. Paid $199.00. What a joke. Told them what kind of repair service they had and was told to never come back into the store again. Guess the one-year service is out the window and the computer is in worse shape than when I took it in there.
RIDLEY PARK, PENNSYLVANIA -- I made 4 in person visits to the store before being told they lost my receipt and had no record of my warranty purchase. After 9 day I got the green light for the repair and 2 days later the repair co called and troubleshoot the computer via the phone. 3 days later a power source arrived and 2 days later a teak was to arrive and install the same. He forgot to show, lied and said we were not at home. 3 days later the teak's company called to try again. I cancelled and did it myself. I will never buy a warranty again or from Staples.
SAN DIEGO, CALIFORNIA -- I went to the Staples on Rosecrans in San Diego because I was working on a project for my daughter's softball team and I was having the worst luck putting it together on my windows live movie maker. That being said Joe ** was so nice, very patient and wonderfully helpful. He took the time to review what I was trying to do... then helped me upload a better software for the project, then guided me through it.
I still had a little trouble I think cause my computer is a little slow. So I took it back the next day and asked him to just do what I needed for me. Of course I paid but it took all the stress off my shoulders and it came out better than I expected. So for that Thank You Joe ** and I will be sure to send anyone I know into that Staples if they need anything.
LIMERICK, PENNSYLVANIA -- My computer was being slow and I saw an ad for Staples where they would clean up, tune up your computer and get it running right again. So I took it in and paid my $10. They called to say that my hard drive was disintegrating. They would try to save as much information as possible and had a one-gigabyte hard drive they could install for $200. If I didn't want the new hard drive I would still have to pay them to save my information to a disc. So I went ahead with them replacing my hard drive.
About a month later the computer start shutting down after a certain amount of time which got less and less. I went online and bought an HP all in one which is great. Eventually I took back my Dell to Staples and they said that the hard drive had disintegrated and they couldn't retrieve any information. They wouldn't give me any money back because they said they weren't responsible for the hard drive they installed, the manufacturer was and that they stood behind their work for 30 days.
Today my daughter's laptop was freezing up on her and she was going to stop at Staples to see if they could fix it. "Nooooo" I told her. So she took it to Best Buy. They fixed and didn't charge her anything. Guess who I recommend. Staples will never get another penny from me.
I have been trying to get a part for my chair for over a month. They've screwed up, not shipped a part, sent the wrong part, not shipped the part again and blah blah blah for weeks. My back is completely messed up, and their people don't really care. I'll never buy another piece of equipment from that sorry operation again. Called today - was informed they "forgot to ship out the part" you supposedly overnighted last week but they are sending me a coupon. So hey, that'll make it all better, right? I won't step foot in the store to use the stupid coupon...
When my laptop stopped working, I took it to Staples to have it repaired since it was the closest to my home. They said it was the hard drive and would have it fixed. About 2 weeks later, they called to tell me that it wasn't the hard drive, but the motherboard. They said they would send it to their depot repair and they would fix everything that was wrong. By that time it was April 7th. About 2 weeks later, I had not heard from them and called to see if the computer was back. They said it was, so I went to pick it up (this was April 22nd).
Last week, the computer started to act up again and would randomly shut off. On Thursday, July 7th, I took the computer back when it would not turn on anymore. They said it was the motherboard again, but my warranty expired on July 6th and I was there the morning of July 7th. They told me that they start the warranty the day they send it out, so by the time I even got the computer back into my hands, my warranty already had over 2 weeks gone on it. They called the depot repair and were told that they would not cover it under the warranty.
So, I had the computer back in my hands for about 2 1/2 months, and with a 90-day warranty, it was not covered. They told me that if I wanted to purchase a new computer, they would help me find one. Even if I was going to purchase a new computer, Staples would be that last place I purchase one from.
Bought laptop in Dec. 2009. Salesperson was courteous and knowledgeable. Bought 3-year warranty. Was told it included battery replacement. Had notice on computer that can recharge battery but it was losing life. Went to store tonight and sales associate told me to call number on my plan and they would send me a battery. Well!!!
The sentence that includes replace resulting from normal wear and tear and failures that occur during normal use does not apply to the battery. The exclusion sentence that says doesn't cover lost or consumable parts (knobs, remotes, cartridges, drums etc) is the one. Where does it mention the battery? It is the etc. I asked for a refund of warranty and they said they would refund full value. I'll let you4 know if I ever see it.