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State Farm Insurance Claims Consumer Reviews

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Stressful
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOUSTON, TEXAS -- My new van was stollen, hadn't even made the first payment. By the time it was recovered, just hours later, it had been stripped. State Farm totaled it but did not pay me what I had paid for it. Claimed it was my fault that I had paid more than it was worth. When I refused to accept their settlement offer, they cancelled my rental car leaving me with no transportation at all.

I fought with them over this for another two weeks before the adjuster gave me the name of a dealer who said he could replace it for the settlement amount. I drove all the way to Clear Lake to find out the vehicle he had was a car and not a minivan. The dealer called the adjuster and told him he was crazy, the van could not be replaced for that amount. Come to find out, the adjuster was looking in the wrong section of his blue book. His total ignorance of his job caused me undue stress and time. I was never even offered an apology.

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Accident
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLLINGDALE, PENNSYLVANIA -- I was in an accident in Oct. 2018. A guy hit my Jeep and tore it up. I called them about it they tell me to call the guy's insurance because I didn't have collision. I did. Long story short I was told it was a no-fault accident. Now my rates are high and I'm wondering why, comes to find out they're saying I'm at fault. How? Smh. I'm so done with this shady ** company. Run as fast as you can. I don't recommend this company to anyone.

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Discrimination Due to Stage 4 Breast Cancer Metastatic
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WEST HILLS, CALIFORNIA -- I was involved in an automobile accident on 04/06/14. I was the passenger of a vehicle that was rear-ended. The driver of the vehicle that rear-ended us had Mercury Insurance and they paid the policy's maximum of $50,000 and awarded the driver and myself $25,000 each.

Our mutual attorney filed a first-party underinsured motorist claim, using the driver's insurance of the vehicle I was in, which is State Farm. The State Farm Adjuster, David **, offered the driver $70,000 new money and offered me nothing although both of us suffered nearly identical shoulder tear injuries. The tears in our shoulders were verified by the results of MRIs we received. Moreover, the majority of the damage was on the passenger side on the rear of the vehicle.

I am also unsure why the adjuster was asking my attorney about my longevity since it had nothing to do with the accident. I have stage 4 breast cancer metastatic to the bone. The adjuster stated to my attorney that the reason he was offering zero is because I waited 6 weeks to be treated and the damage to the car was minimal. I had in fact gone to Urgent Care immediately after the accident, but the office was closing. Based on my MRI results, it showed that the tear on my shoulder was a result of the accident.

The other reason the adjuster gave my attorney for offering zero was because I had already been paid by Mercury Insurance. It was explained to the adjuster by my attorney that I had waited six weeks after the urgent care to treat further because I had just had a Bilateral Mastectomy less than 90 days prior to the accident and that I was hoping the pain in my shoulder would go away. It is my contention that the adjuster David ** has discriminated against me and ultimately made the decision not to pay me as he is banking on the fact that I have stage 4 breast cancer metastatic to the bone, and I may not live long enough to go through the arbitration process.

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Quick, and easy claims service for auto accident.....
By -

ST. CLOUD, MINNESOTA -- Hit a deer on the way to work one morning. Called State Farm agent to see what next step is. He referred me to a local body shop that is part of their repair program. I went to shop, they gave me a rental car, and said they would take care of the rest. State Farm paid for the rental, and all the repairs on my car. $2800 in damages to the right front corner.

Everything was taken care of, and I paid my deductible of $250 to the shop when it was done. Shop even cleaned up the car, and did a detail on it, and said that it is part of their agreement with State Farm. The "team" that helped me on my claim was pretty quick in answering questions, and called me back within minutes of leaving a voicemail with a question about who I pay the deductible to. Really, no issues at all. Heck, my car looks better now than it did before the accident.

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Doesn't Not Pay Claims
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHICAGO, ILLINOIS -- Daughter involved in auto accident on December 7, 2016. She was hit in the rear bumper. Cut and dry, it was clearly the other driver's fault as he explained to the cop how he could not stop his vehicle in a timely manner, State Farm insured him, or did they? They clearly said they were not going to pay for the damages their insured has caused. Their reason? Their client said he did not hit my daughter, my daughter hit him! Morons! I asked; "what did she do? Throw her car into reverse at 30 mph and hit him?" The State Farm agent name is Dan **. Terrible customer service and ignorant people. NEVER USE STATE FARM!

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Roof Damage
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

JACKSON, TENNESSEE -- I put in a claim for roof damage. The wind blew some shingle off my roof, roof began to leak, run down my hall onto the carpet. File the claim, was instructed to call a contractor out to take a look. Contractor said about a $687 in damage. A claim adjuster came out, said about $400 damage. I ask why the big difference. He said because of hail damage which he stated we hadn't had in several years, which was a lie, just had large hail last year.

Call the claim office back. I was instructed to call another contractor out to give another estimate and send it in, which I did. He estimated $678 damage roof had to be re-shingle. Never heard from the claim office like he promised. Call several times. Never return my calls. Finally got in touch with him. He said he would send a new claim adjuster to meet with the contractor to take a look. It turn out to be the same redneck adjuster. I'm never late on payment. I have all my Insurance (life, auto and home) with them.

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Robbery/Victim Treated As I Were The Robber/Perp
By -

TUCSON, ARIZONA -- My RV was broken into/severely damaged/valuables stolen while setting beside my home. State Farm agent filed 3 claims, 1) RV insurance 2) homeowners ins 3) fire insurance. As of this date: my homeowners deductible has been raised to a 1% or 1,875.00. My vehicle history shows a total of $12,000.00 (Total of 3 claims) comprehensive claim. I tried to move one of the vehicles to farmers insurance, won't take me, the $12,000 claim made me not insurable.

How can I be the victim of a robbery and destruction of property and be made the victim of the insurance company too. I have asked my agent.. No response... Bad treatment... Bad result... Something has to be available for me to do to correct this. Help!!! Add insult to injury. Loss of RV use for 1 and 1/2 years. That's how long it took to get RV usable. Job was never finished. I am now finishing it myself out of pocket. Police have never found any one. They have fingerprints.

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Why should I accept liability if it wasn't my fault?
By -

LAS VEGAS -- I am a young driver, 19, but I have been with State Farm under my moms policy since I was 16, and she has been with State Farm for much much longer with several cars and her house on the policy. I had never had a major accident before and until now I would say that any dealings I have had with State Farm went in my favor and they were always very fair.

So anyway this is what happened, we were on a major street waiting to make a left turn from the turn lane onto a small side street where we were making the left turn there was no stop sign or light. It was just one of the left turn medians. There were two lanes of oncoming traffic that were backed up to the next light so both cars left a gap and politely waved us through. We were creeping around the corner halfway into our turn when we were hit. Apparently a ford expedition had decided it was OK to cut across the traffic at the backed up light by using the right hand turn only lane, and in doing this he basically t-boned us on the passengers side, where I was seated.

The side air bags deployed and we spun in a full circle across the street hitting another car and pulling them into the wreck, finally it ended when we went over the curb and hit a palm tree. Luckily there was no major injuries to anyone. I suffered the most with a very badly bruised forearm and sore back. The guy in the ford expedition claimed full responsibility for the accident at the scene. It was pretty obvious the whole thing had been his fault.

I mean he was going at least 40 mph, not paying attention, and cutting through a right turn only lane (by this I mean that there were two lanes designated as through traffic and the third lane was right turn only onto the side street we were turning on, but instead he went straight through the turn lane.) it was horrible but at least I thought, OK it was his fault totally everything will be good and my car will get repaired off of his policy. This was before I realized that the accident wasn't nearly as bad as dealing with the robots at State Farm. I say robots because they must not have any feelings at all.

When we first made the claim no one would give us answers on how the process works and we got calls from so many different people we didn't know who was who, and no one at our agents office could give us any answers. Then finally the guy at fault in the expedition adjusters got in touch with my mom because she is the main policy holder, by the way he has State Farm also. They told my mom that the accident was split 50 50 for liability and she demanded that was ridiculous. They were so rude to her and even yelled and hung up on her. This was before they even had the police report!

We got the report ourselves because they said it would take them 2 weeks to get it. Once they had the report which cited the ford with full liability and no one else with any citations they decided that he was 80% liable and I was 20%. My mom still did not accept this and asked if the woman had looked at the police report my mom faxed. **, the opposing cars State Farm adjuster, informed my mom very rudely that it didn't matter what the police report said and that her decision was final and that's all my mom would get and then hung up on her.

My mom talked with several of his adjusters and each time they said they same thing. All were very rude people who were trying to manipulate her into agreeing to the 80 20 split, but she stood her ground and denied them. Finally our adjuster call my mom, and she is a nice sweet lady who doesn't seem interested in fighting for our side at all. My mom told her, aren't you supposed to be trying to get us not to have liability? Her response was I tried to get them to go 90 10. I even called a round table! But they wouldn't budge. she then explained to my mom that a round table is when all the adjusters on the case meet and they re-enact the accident with toy cars to determine who is at fault.

Am I the only one that thinks this sounds insane! a bunch of idiots sitting around a table playing with cars get to decide my financial fate? I can't believe this is common practice in this company. So basically State Farm, will screw you over just because they think they can get away with it. I don't understand at all. Me and the driver at fault have the same flippin insurance company! Why did State Farm decide to back him up? Why did they put all the hard hitting adjusters on his side and give me little miss sunshine? It makes them seem really stupid. Isn't the reason I have insurance to be protected when I become a victim? But instead they victimize you more.

Now I have an attorney talking to them since they wouldn't even talk with us after many times of being hung up on. it doesn't seem like they are going to budge though. They even sent us an $800 check, 80% of the $1000 deductible, without my moms consent to that deal. They were just hoping we would cash it so they could close they case. They are so sneaky!

The sad part is if I had more injuries this could have been a case that went to court, but since I'm still walking, well it's just not worth the attorney fees. So while my little Hyundai accent sits totaled by that huge expedition in some junk yard I'm without a car and probably won't see much money to buy a new one. Thanks a lot neighbor... I'm switching to Geico at least they have a cute lizard.

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Hail Damage Claim
StarStarStarStarStarBy -
Rating: 5/51

MACHESNEY PARK, ILLINOIS -- After a severe hailstorm, State Farm set up a claim station in Lowe's parking lot. It was so convenient. I got my car looked at and had a check in my hand within less than 40 min. I can take my car anywhere to get it fixed. State Farm also provided body shops in my area. I was very impressed. Thank you State Farm.

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Underhanded Actions
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

JACKSONVILLE, FLORIDA -- Claimed on home insurance, legitimate claim. Hard time was given, and treatment by the claims department was rude. I am cancelling home and car ASAP. Buyers beware.

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State Farm Insurance Claims Rating:
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1.5 out of 5, based on 8 ratings and
35 reviews & complaints.
Contact Information:
State Farm Insurance
1 State Farm Plz
Bloomington, IL 61710-0001
309-766-2311 (ph)
309-763-5959 (fax)
www.statefarm.com
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