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State Farm Insurance Consumer Reviews - Page 2

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Unwarranted Cancellation of Services
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LANSING, MICHIGAN -- State Farm Insurance has given me the run around for two months while trying to switch insurance companies. After finally getting it straight and getting on the insurance. We were informed today we were getting cancelled because they can not obtain a "Letter Of Experience" from our last insurance company. We had contacted our old insurance several times and they have no idea what this letter is.

We have given State Farm the number of the old insurance company and have asked them to contact them so we could get it fixed. We sent them all the paperwork we could obtain but still got cancelled. Of course we had sent them a payment and they accepted it so now we have no extra money to pay another agency to obtain insurance. The insurance agents name is Michael ** and they are based from the Lansing office.

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State Farm Insurance Refused to Pay Claim
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ATLANTA, GEORGIA -- I have been with State Farm insurance for over 40 plus years. I carry auto, property, and life insurance policies with this company, and recently I had a property claim filed with this company. State Farm has now taken to operating a less than up front business. Upon filing my claim I was forced to go through my agent and several adjusters and finally was directed to a so called underwriter who informed me that some 10 years ago there was a very small clause change in my property policy.

This clause change would require me to list all unscheduled personal property and then insure it up to 80 percent of market value, which would increase my premium by a significant amount. Bottom line is that after being run around for several weeks State Farm refused to pay the claim, yet they have no problem billing me monthly for coverage. I am suggesting anyone dealing with this company seek alternative coverage or else get an attorney to read your policy carefully.

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Good and Bad
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

QUITMAN, TEXAS -- My Agent in Quitman TX was great. He did all he could do. They are great people. But as State Farm corp. office SUCKS!!!! They cancelled my auto insurance for a claim they never paid. They ask me to put all my insurance together so I did and then cancelled my auto and never told me even my agency. He did not know. I had no insurance for 3 month and did not know. When trying to talk to the corp office they referred me back to local office. Hell they tried to get answers as well but could not. So as I see it the local office GREAT State Farm Insurance SUCKS. I would not recommend them to anybody not even my worst enemy.

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State Farm Says "Stick It to Medicare."
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOMOSASSA, FLORIDA -- Went to mediation today, could not believe when we were told "Take the lowball settlement. Wait a couple months and get Medicare to pay for your operation." They admitted the accident was their client's fault but are only paying so much because we live in a low-income county.

Don't think it's right that the taxpayers should get the bill when it's their client's fault. This is wrong in so many ways. And I would think illegal but they're above the law and can basically do what they want. Just thought people should know who they're dealing with. If you have a claim grab your ankles cause it's going to hurt. And you will have to come out of your pocket to get your own medical help or like they suggested defraud the tax payers and make them pay State Farm's bills.

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Screwed by State Farm on Auto Claim
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

JONESBORO, GEORGIA -- I was hit by a State Farm driver while stopped at a red light. Their driver hit me from behind. State Farm will not pay a fair claim for the diminished value of my brand new 2013 car. They fixed my brand new car with substandard parts (used) and now I have a "new" car with "used" parts and will have to deal with the diminished value in the future when I try to trade it in/sell it in a few years. State Farm sucks.

They should do better for people with new cars. I mean, darn, I hadn't even made the first payment yet before it was hit by their driver and now my only recourse would be to sue the at-fault driver in small claims court to try to recoup some losses. State Farm is NOT a good neighbor and I am glad I don't have them for my insurance and never will!

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Hit By A "Distracted" Driver
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Rating: 1/51

MECHANICSBURG, PENNSYLVANIA -- My car (and me) were rear ended at a high rate of speed, while I was waiting to make a left hand turn. The person who hit me admitted it was their fault (100%) and the police report reflected this. State Farm admitted responsibility and promised to make good on the claim. My car was old (2000 Subaru Outback) but an excellent car. They valued my car at $5300 and the repairs at $4000. The car is drivable but needed to be repaired to pass inspection. They refused to repair it to its before accident condition and "totaled" the car so I could not even fix it myself without going through a lot of inconvenient title changes and legal loop holes.

Anyone with decent values would fix the car to it's pre-accident condition in this situation. If I was at all at fault I would not be writing this. I do not care about "rules" "procedures" or profit margins, just write and wrong. This accident is going to cost me at least $3000 to get an equal car (after their "generous" settlement"). State Farm will gladly take money but all you get out of it is "peace of mine" not responsibility. Dealing with his company sucks.

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Rude AF
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I dealt with a woman named Shantel who was suppose to instruct me on what to do next when I send my car to the shop to get repaired for the hail damage. The first thing she asks me was why did it take me so long to file a claim? EXCUSE YOU. How is that any of your business and how rude of her to ask me that question. When she asked me simple questions to confirm, I just said well yes. She screamed at me and instructed me to refer her as "YES MA'AM".

Shantel and I are both adults. One is not more superior than the other. I told her that she obviously doesn't like her job since she gets away with her nasty attitude and an employee SHOULD NEVER EVER talk back to a customer. I am so glad I got her name because I reported her to the manager. Who knows how many other customers she as rude as hell to.

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Incompetence/headaches
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FAIRFAX -- I can't even begin to describe the nightmare that was State Farm. I called in three times for roadside assistance to change a tire. First time, I was sent to an automated voice which asked me to click on a link in a text. Problem was I would have to hang up to get the text..and had a flip phone so couldn't click on it. What kind of roadside assistance ASSUMES everyone has a Smartphone? I then called different departments to get a live person on a line. I explained my problem and then they transferred me roadside assistance basically sending me back to square one. I called again, begged them to get live person on the line and to quit sending me to an automated voice/text loop...that couldn't help me.

Finally someone got roadside assistance on the line. The lady took my information and said, "You discontinued coverage with us. This will be billable. Is that OK?" I was looking at my card that showed coverage until the end of the year. What do you mean I don't have coverage. She then sent me to sales to sort out this mistake and then get transferred back to roadside assistance. I waited 20 minutes to find out why State Farm had the wrong information on this account. I was supposed to sort it out there and then go through the whole loop again...to get to roadside assistance... 20 minutes of waiting on hold. No one picked up and I just hung up. A good Samaritan... an Uber drive no less.... stopped to help.

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Total Fire Loss Of House
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALIFORNIA, CALIFORNIA -- One of my houses burned and was considered a total loss. It was insured for $243,000.00. State Farm first offered me $70,000.00. I laughed and told them they were not acting in good faith. It was a rental and I needed to get it up and running ASAP. The next call they brought it up to $140,000.00. I took that to get started, but never signed it was I accepting that as the final offer and was told for anything over that I would have to request "supplemental funds". They paid the first 5 months of loss of rents. But for the last 2 months I've had to fight tooth and nail for that coverage. So far they have only paid for one month of the 2.

They stated they estimate a certain amount of time for the completion of the rebuild and that's all they were going to cover, even though my policy states it would be paid for "up to a year". I now have 2 late payment fees which they say they will not pay, and no one calls you back. I know I will have to fight for the supplemental payments that exceed the $140,000.00. I have now called corporate and got the run around also. In fact one guy in the fire claims department in California hung up on me when I insisted he give me the head guy in the regional division headquarters. I will not quit fighting them for what I paid for in a policy. I read you need to say "they are not acting in good faith" because then they know a lawsuit may be coming. And if that is what it takes, so be it. ** State Farm.

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Stopping Just Short of the Line of Stealing Seems to Be State Farm's Approach
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

UTAH -- Published: https://wallethub.com/insurance/#it=cr&aname=State+Farm?review_id=762674#reviews

Stop just short of the line of stealing. That's how it is for State Farm. Two separate mistakes they made meant that they owed me additional rental-car time. Faith in the Washington office even said that she was going to call me back. No call came. Of course, they can say that they gave the rental car, even though I was left without a vehicle for days and thus unable to function as I needed to. There was never a thought of helping, but inversely, how to avoid help as much as possible to the point that I was in a bind that they created. And again, didn't fix.

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State Farm Insurance Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 31 ratings and
80 reviews & complaints.
Contact Information:
State Farm Insurance
1 State Farm Plz
Bloomington, IL 61710-0001
309-766-2311 (ph)
309-763-5959 (fax)
www.statefarm.com
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