WASHINGTON, DISTRICT OF COLUMBIA -- I've been a Stream Energy client for just over 36 months and have had an overwhelmingly positive experience so far. DC Energy contributors are usually late and many times non-responsive in terms of customer service and support, not to mention being put on hold for 40 minutes. I hear these and much worse customer stories of other energy companies. Luckily, I'm with Stream, and hence don't experience any of these issues (Thank God).
Think Stream Energy should invest more in marketing in DC because I know a lot of people who're looking for a better energy solution but just don't know that it's there. Grateful to Stream for their continued timely bill deliveries, accurate bills, and kind and swift customer support and phone service!
NEWARK, NEW JERSEY -- I signed up with Stream Energy a year ago and never had any complaints or regrets. They don't make miracles happen but no one expect them to, they serve as they advertise, which is what's most important to me. This includes their mobile data plans, with calls and texts, as well as a few other wireless services, such as their Virtual MD which comes in as very useful every once in a while!
Furthermore, I wasn't overcharged and the bills were never late so far. How many times can you be with a company and honestly hope nothing changes in the future? This is how I feel right now... Dealing with Stream has been hassle-free and just a wonderful experience overall!
HOUSTON -- The customer service is all done overseas. Can't understand them most of time. It takes a minimum of an hour to 2 hours for any problem resolution. I moved one time and they continued to send bills to wrong address then turned off my service. Then they wanted to charge me to turn it back on. Next month the person in customer service hadn't followed up on the automatic pay we set up and I received another notice they wanted to turn off service.
Then I moved and they wouldn't accept a cut off date from me. When I called back about it, they had my address listed 2 addresses ago. If I wasn't under contract and would lose money, I'd move. Stay clear of problems and don't use them. I have never had a problem with an energy company like Stream. EVER!
DALLAS, TEXAS -- I accidentally saw some of the reviews here and I decided I also have to give my... well my three cents. I really can't speak for anyone else but for myself. And I've had just a wonderful experience with this company over the past 18 months.
We initially switched over to Stream Energy after my daughter show me their website almost two years ago, and more specifically - their mobile plans. The amounts of data, calls, and messages they offer seemed unprecedented to me in comparison to other service providers, and it was an easy decision.
The transfer was fairly simple and ran smoothly due to the friendly staff in the company, and it was a positive experience overall. I think they even paid for our activation fee, which was a great hint we're in for a good deal. I also have to mention how much free unlimited calling to Canada means to me, I don't know how I could live without this... This is actually what I love about Stream Energy the most. I need to call family in Toronto fairly often, and these calls tend to last, and I definitely wouldn't be able to keep up with the phone bills if this wasn't free with Stream Energy. A huge THANK YOU to Stream Energy from the ** family!
HARKER HEIGHTS, TEXAS -- My electricity bills for the last 3 months have been totally inconsistent. Thermostat setting (70 degrees), and routine energy usage has stayed the same, yet my bills fluctuate by as much as $150. This month has been my highest yet; nearly $400. I have a neighbor who had to get his meter replaced because of similar issues. Secondly when they tell you that your rate is 9 cents per kWh, what they fail to tell you is that ONCOR charges them for the service, thus additional costs that they call kWh charges. Unfortunately there is an unregulated monopoly being ran by ONCOR and these middleman providers in the state of Texas.
NEW YORK CITY, NEW YORK -- We were very cautious when it came to the point to pick and choose our energy provider because we wanted to not ever bother with this ever again, and just concentrate on growing our business. 2.5 years later we're still sticking with Stream for sure. There haven't been any major concerns or issues, and what's more they granted a due date extension multiple times. I don't know what would have if they didn't, it literally allowed us to continue growing our business, so I'll definitely be rewarding Stream Energy with 5 stars!!! Thank you!!!
DALLAS, TEXAS -- Use their energy services for my business and some of their in-home features that I've noticed they offer lately. Good worth for my money on both, and they seem to have improved their customer support lines a lot over the past year.
BALCH SPRINGS, TEXAS -- There's no complications, no hassle, simple, straightforward contract and easy to deal with people... All my colleagues here use their mobile service and the business itself is on their energy plan. We haven't had any issues in over three years. We wanted to do this review sooner as a thanks for a reliable service but always forget to do it. Well now we got the chance. And thank you!
NEW YORK CITY, NEW YORK -- Signed up with this company in December 2016 and were very happy to do so. This is not a perfect company, their customer service NEEDS work! However, I have to say the energy service is very good (reliable, cost-effective) compared to their competition. It was definitely the best choice for us at the time, and for our business. I'm just realizing that now, seeing what kind of issues people have with other companies. Needless to say we're satisfied with Stream Energy and plan on continuing using their service. Thank you!
HOUSTON, TEXAS -- Helpful, friendly service, prompt and to the point, affordable rates during winter and summer months, I will not change electric company and I want to recommend it to everyone. I plan on staying with Stream Energy for as long as I'm able. Thank you Randall for recommending and inscribing me to this company that's affordable and economic.