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Stream Energy Consumer Reviews - Page 2

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Renewal Incentives Severely Delayed
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

SUGAR LAND, TEXAS -- When I bought my house I took a friend's suggestion and decided to go with Stream Energy. Their prices weren't amazing but they were about the same as everything else and the referral bonus would help my friend out so I went ahead and did it. Right from the start I had issues with them double billing me because for some reason my account got duplicated so I was being billed for my house twice. After months of that I still have two accounts but they now only bill me for one. It adds to the confusion every time I have to call customer service but as long as they don't double bill me I'm done messing with getting it fixed.

After a year it was time for me to renew and as I didn't want to deal with the hassle of switching and they were offering some great incentives to renew I decided to go ahead and renew at a better rate plus I would be receiving a new smart thermostat. Not only did the renewal process somehow mess up my billing (got it sorted out finally) but it has been nearly two months of trying to figure out when I'll be getting my thermostat and I've been told that I won't receive it until 4-6 weeks after I "make my first payment" which is supposedly at the end of this month.

I've made 2 payments for bills that had the new contract terms listed yet according to them I haven't made a payment on the new contract...it's a load of BS. If what they're saying is true I'll receive my thermostat nearly 4 months after I renewed my contract. I was completely locked into my new contract from the moment I clicked "accept" online yet they don't have to hold up their end of the contract for nearly 4 months? A total double standard and their customer service representatives are willing to do nothing for you.

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Stream Energy Sucks
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ARLINGTON, TEXAS -- Stream energy has the worst customer service I have ever dealt with. I've used Stream for over a year and every problem I've come across they've found a way to bungle and frustrate me at every turn. They cut my service off without warning NOT because I didn't pay the bill but because in their computer system they managed to lose track over whether my service was commercial or residential, never mind the fact that my service had been residential for my entire history with the company going back 10 months at that point. The service was cut off and my apartment complex kept the service on as if I had moved out.

I had to call Stream and to get the service cut back on in my name. I couldn't deal with Stream. I had to deal with their parent company Encore. Then when I was sent back to STREAM to correct their mistake, I had to renew a contract that I just renewed months ago for another fee. SO in reality Stream is just a middleman for billing and they can't handle anything else.

So, two months later I'm moving apartments IN THE SAME COMPLEX, and I can't get a email from them indicating that I've moved service from one apartment to another which I need in order to get the keys to move into the new apartment. It's an email, pretty standard, should be to get that the moment I move the service because for YOUR convenience all their business is over the phone, if I could have done this online I'd have the request that I could print myself.

Whatever ever savings they claim is not worth the heartache and frustration that comes with dealing with a customer service that cares nothing for you once they've got you on a contract. I will be dropping them the moment I can afford the disconnect fee. Which is supposed to $50 but I'm sure will be double if not triple that amount by the time I'm actually able to do it because I expect them hit me with all sort of hidden fees because that's the vibe I get from them. They are horrible, stay away. Go with somebody else, even if it's more money.

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Gas Company That Takes Over Charges and Unreasonable
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SNELLVILLE, GEORGIA -- After being with Stream Energy for since July 2014, I have never experienced such dissatisfaction. I always have had a 6 month contract with a fixed therm rate. I have always received reminders in the mail that do not come with the bill as well as multiple phone calls to remind me of the renewal of my contract until this year. The use of gas has been the lowest I have ever seen in the last few years. Stream Energy claim to have sent me two notifications saying that my contract was ending as of Feb 2017 and that I would need to renew my contract. I never received any notice of renewal nor a phone call, which they claim is a courteous call.

Seeing as before I have received multiple calls and only one notification in the mail in the past I was very upset that the same customer service was not given this time around. I called their customer service line and spoke to a representative. She explained to me that they would submit my bill for review and see if they are able to adjust it. I never got a call or a new bill notifying of any changes. I called back again to follow up on the billing adjustment request and they told me that it was denied because they claim they sent me two request. I explained to them again that I did not receive the notifications nor did I receive a phone call.

My rate changed from a .49 per therm to a .98 per therm, which raised my bill from 90.00 dollars to 180.00 dollars for one month. I am a single person. I live in a single family home by myself and believe that this is a disgrace. There is no integrity in this company and they have very poor customer service. I have repeatedly asked to speak to a supervisor and she was no help. She was very combative and was not helpful at all. I asked could I speak with her supervisor and she said that she did not have one and that there was no else for me to talk to. I have never experienced such poor customer service and unreasonable accommodations.

I called back once more to see if I could speak with someone else who may be able to understand and try to do something on my behalf. Instead I got on the phone with another supervisor who asked me about the situation again, even though the situation was annotated on my account. She only continued to be combative with me and repeat the annotations on my account.

Only when I threatened to transfer my service did she reluctantly offer to submit another request to her billing adjustment department, but continued to tell me that it would not help. I cannot stress how discouraging that was. This is a true example of a company putting the consumer at a disadvantage and poor customer service.

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Complete Lack of Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PLEASANTON, TEXAS -- I didn't want to leave any stars. We have had nothing but the WORST experience with Stream. Their customer service is absolutely terrible!!! NO ONE seemed to have any idea what they were doing! They input some ID numbers incorrectly and never notified our apartment's original electric company that we had switched. SO 500$ later and 2 double bills from 2 electric companies they say they aren't responsible, and they wouldn't even credit my account anything. Last time I checked ESID #s are not the customer's responsibility.

Just when I thought it could not get any worse I found out we were actually paying the electricity bill for the apartment above us the whole time. After they said (on the 5th phone call) they had got the new numbers right, I STILL RECEIVED ANOTHER BILL FOR THE APARTMENT UPSTAIRS. I said I was not going to pay it, and they said they would just disconnect my service if I didn't! Unfortunately I am stuck with this ridiculous joke of a company until I move. I WOULDN'T RECOMMEND THEM TO ANYONE. I will most definitely not be using them once I leave my current apartment. Yes, it's cheap, but you're paying for the ** service you get in return.

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Cut My Services Off Even Though The Bill Was Paid Early
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TUCKER, GEORGIA -- The rude people in the office or what have you, told me they did not receive my payment, I told them I have a bank statement proving I paid my bill... They told me the only way to prove my bill is through fax. I told them "I am not able to fax it over. Can I email it." They told me no, I asked to speak to the manager... He was rude as hell (Christian **) because I am frustrated that they cut my services off and then told me it was because of my negligence to pay it, I asked him could I email it to him.

While I receiving my statement from my bank Christian ** thought it would be a good idea to argue with me about whether or not I paid it because "they never received my payment". I would not recommend Stream Energy to anyone because of lack of customer service.

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Electric Supplier
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NORTHAMPTON, PENNSYLVANIA -- I have been with Stream Energy for 3 years and I renewed in December for 12 months. I looked at my electric bill this month and noticed my Stream rate is much higher than my electric company's rate. When I called the customer service area they said I didn't renew my contract. Since I didn't write down the name of the person I spoke to in December they didn't do anything. I cancelled on the spot. This is a rip-off company in my opinion.I know I renewed because I only renewed for 12 months since that rate was lower. I am so angry, my electric bill is big enough without some company taking advantage of me. Do not go with this company.

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Stream Energy has no customer service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Absolutely the worst customer service of any company I've ever dealt with. If you are lucky enough to get an actual person on the phone, you won't be able to understand them due to their heavy accent. They disconnect you if you complain or ask for a supervisor. The wait time is ridiculous. I spent 3 hours one day trying to get an answer to a simple question. I signed up with them as a favor to a friend that was selling them. He no longer sells it because he said it was a scam and didn't make any money off of it. He also said too many of his friends were complaining about their customer service. Save yourself the frustration and go with another provider.

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Electrical Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Stream Energy has the most incompetent employees I think I have ever encountered. Not only is there a language barrier when you call the customer service line, they have no clue as to how to resolve customer complaints. I signed on to this service as a favor to a friend. Never will I do that again.

I received low rates for the first year and in the middle of the second contract I stopped receiving bills. I called their service center asking what I owed and they said I no longer had account with them and that it was common for service to be stolen by competitors. At the time I was assured that the problem would be resolved and I would receive my bill in the mail. Four months passed and several phone calls were made. The final answer was that I switched my service to another provider and they had proof.

I called that provider and they had no record of my name, social or driver's license. I finally called Oncor and they told me that my service was inadvertently dropped and they would fix the problem. When I received my bill, it was enormous and I hoped to receive some compensation and that was a pipe dream. This company does not care about people or service, it is merely a vehicle for multi-level marketing. DO NOT USE THEM! Avoid the frustration.

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Too Expensive Service!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAREDO, TEXAS -- I have been Stream Energy customer for 3 years. I never had any problems with them, EXCEPT that this company CHARGES ELECTRICITY TOO MUCH the norm! It's ridiculous! I guess it's my fault though. I have moved out of my parents house and this is the energy provider that was recommended to me. For a small 1 bedroom apartment, no TV, no washer, AC is on only 10hrs a day since I work a lot, and I paid no less than $85/month from this company!

I put up with it for 3 years until I saw my boyfriends electric bill: he had his pool pump running few hours every day, AC set at 75 degrees daily, 3 bedroom house, with washer and dryer being used weekly, TV every morning and he pays mostly around $150! I pay $200 during summer peak with this company! I hope this review helps with those first timers like me. This company will rip your wallet. Please don't make the same mistake as I did!

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Charges Added to the Bill. Problem Canceling. Horrible Customer Service.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FORT WORTH, TEXAS -- I have spoken to 6 of their reps. The last three have all hung up on me and the third was silent when I finally got off hold and then hung up. I have been receiving renewal calls for about a two months I believe. I had spoken with two people and advised I would not be renewing, I was getting married June 6, 2015 and would no longer be living in Texas but was moving to NYC with my new husband. I asked about the process and they informed me not to worry that I was canceling within a month of my contract and I would not have to pay a cancellation fee.

Then I called to get my final bill on Fri June 12 and the representative informs me he is charging a $200 cancellation fee even though I explained the situation. Now I have called three times today and the phone just keeps getting mysteriously disconnected when the first young man said 4 times don't hang up (seemed odd) when I asked for a supervisor. He then hung up when he was "attempting to transfer me". Now I have called back three more times today and keep getting mysteriously disconnect.

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Stream Energy Rating:
Star Star Star Empty star Empty star
2.9 out of 5, based on 120 ratings and
157 reviews & complaints.
Contact Information:
Stream Energy
1950 N Stemmons Fwy, Suite 3000
Dallas, TX 75207
214-800-4500 (ph)
www.mystream.com
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