WASHINGTON, DISTRICT OF COLUMBIA -- I've been a Stream Energy client for just over 36 months and have had an overwhelmingly positive experience so far. DC Energy contributors are usually late and many times non-responsive in terms of customer service and support, not to mention being put on hold for 40 minutes. I hear these and much worse customer stories of other energy companies. Luckily, I'm with Stream, and hence don't experience any of these issues (Thank God).
Think Stream Energy should invest more in marketing in DC because I know a lot of people who're looking for a better energy solution but just don't know that it's there. Grateful to Stream for their continued timely bill deliveries, accurate bills, and kind and swift customer support and phone service!
NEWARK, NEW JERSEY -- I signed up with Stream Energy a year ago and never had any complaints or regrets. They don't make miracles happen but no one expect them to, they serve as they advertise, which is what's most important to me. This includes their mobile data plans, with calls and texts, as well as a few other wireless services, such as their Virtual MD which comes in as very useful every once in a while!
Furthermore, I wasn't overcharged and the bills were never late so far. How many times can you be with a company and honestly hope nothing changes in the future? This is how I feel right now... Dealing with Stream has been hassle-free and just a wonderful experience overall!
HOUSTON -- The customer service is all done overseas. Can't understand them most of time. It takes a minimum of an hour to 2 hours for any problem resolution. I moved one time and they continued to send bills to wrong address then turned off my service. Then they wanted to charge me to turn it back on. Next month the person in customer service hadn't followed up on the automatic pay we set up and I received another notice they wanted to turn off service.
Then I moved and they wouldn't accept a cut off date from me. When I called back about it, they had my address listed 2 addresses ago. If I wasn't under contract and would lose money, I'd move. Stay clear of problems and don't use them. I have never had a problem with an energy company like Stream. EVER!
DALLAS, TEXAS -- I accidentally saw some of the reviews here and I decided I also have to give my... well my three cents. I really can't speak for anyone else but for myself. And I've had just a wonderful experience with this company over the past 18 months.
We initially switched over to Stream Energy after my daughter show me their website almost two years ago, and more specifically - their mobile plans. The amounts of data, calls, and messages they offer seemed unprecedented to me in comparison to other service providers, and it was an easy decision.
The transfer was fairly simple and ran smoothly due to the friendly staff in the company, and it was a positive experience overall. I think they even paid for our activation fee, which was a great hint we're in for a good deal. I also have to mention how much free unlimited calling to Canada means to me, I don't know how I could live without this... This is actually what I love about Stream Energy the most. I need to call family in Toronto fairly often, and these calls tend to last, and I definitely wouldn't be able to keep up with the phone bills if this wasn't free with Stream Energy. A huge THANK YOU to Stream Energy from the ** family!
WASHINGTON, WASHINGTON -- A very good experience indeed. Up and running six years. No hassles whatsoever. Very good rates and support received compared to what we hear about their competitors in the area. We feel lucky that we decided to go with Stream Energy for their electric services back in 2013.
DALLAS, TEXAS -- We've been using their services for a little over a year now and we've been having a very good experience. Good support and energy service, no interruption, and there were no hassles with setting up everything. Feel like they took a huge load off our shoulders as business owners.
ATLANTA, GEORGIA -- We've been receiving excellent service (uninterrupted, reliable, cost-effective) through decent rates since 2016. We believe we scored a jackpot with Stream because we get reliable gas with no need to worry or hassle with anything or anyone! This is a great load off our shoulders because we can solely concentrate on our jobs! Thank you.
TRENTON, NEW JERSEY -- Stream's just great. I've used them as my main energy provider for 2.5 years now, never had an issue. They're easy to talk to, change plans, sign new contracts, or just ask for information. It's just a relief to have an easy relationship with a company without any hassle!
DALLAS, TEXAS -- Their employees are kind, managers are truthful, what you see is what you get, and I think this is an awesome example of a well-run company with the customer as the top priority. We feel like we're getting spoiled!! :)