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Nothing but the Best With Stream Energy
StarStarStarStarStarBy -
Rating: 5/51

DALLAS, TEXAS -- I accidentally saw some of the reviews here and I decided I also have to give my... well my three cents. I really can't speak for anyone else but for myself. And I've had just a wonderful experience with this company over the past 18 months.

We initially switched over to Stream Energy after my daughter show me their website almost two years ago, and more specifically - their mobile plans. The amounts of data, calls, and messages they offer seemed unprecedented to me in comparison to other service providers, and it was an easy decision.

The transfer was fairly simple and ran smoothly due to the friendly staff in the company, and it was a positive experience overall. I think they even paid for our activation fee, which was a great hint we're in for a good deal. I also have to mention how much free unlimited calling to Canada means to me, I don't know how I could live without this... This is actually what I love about Stream Energy the most. I need to call family in Toronto fairly often, and these calls tend to last, and I definitely wouldn't be able to keep up with the phone bills if this wasn't free with Stream Energy. A huge THANK YOU to Stream Energy from the ** family!

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Hidden fees
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HARKER HEIGHTS, TEXAS -- My electricity bills for the last 3 months have been totally inconsistent. Thermostat setting (70 degrees), and routine energy usage has stayed the same, yet my bills fluctuate by as much as $150. This month has been my highest yet; nearly $400. I have a neighbor who had to get his meter replaced because of similar issues. Secondly when they tell you that your rate is 9 cents per kWh, what they fail to tell you is that ONCOR charges them for the service, thus additional costs that they call kWh charges. Unfortunately there is an unregulated monopoly being ran by ONCOR and these middleman providers in the state of Texas.

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They Keep Turning Off My Gas With No Notice Even Though I Paid My Bill.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAWRENCEVILLE, GEORGIA -- I have been a customer of Stream Energy for over 10 years. I always faithfully paid. In June I was a few days late. They came and turned off my gas. I had out of town people coming the next day but they refused to help. Since then I have not received a statement but I pay online anyway to make sure it didn't happen again. Well guess what? They have done it 2 more times. NO notice no nothing. I checked my account online and they are taking my money. I have even overpaid. Luckily my husband has been able to override their lock. I wrote to their customer service and the CEO and I have not heard anything. If you know anyway I can rectify this I would be very appreciative.

Company Response 02/24/2018:

first of all stream is a energy retailer not a utility company your utility company shut your power off not stream you need to deal with your electric utility compay, get it?

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Very Good Compared To Other Options We Had.
StarStarStarStarEmpty StarBy -
Rating: 4/51

NEW YORK CITY, NEW YORK -- Signed up with this company in December 2016 and were very happy to do so. This is not a perfect company, their customer service NEEDS work! However, I have to say the energy service is very good (reliable, cost-effective) compared to their competition. It was definitely the best choice for us at the time, and for our business. I'm just realizing that now, seeing what kind of issues people have with other companies. Needless to say we're satisfied with Stream Energy and plan on continuing using their service. Thank you!

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Efficient, Friendly Service, Willing to Extend Pay Due Date, I Will Recommend 100℅
StarStarStarStarStarBy -
Rating: 5/51

HOUSTON, TEXAS -- Helpful, friendly service, prompt and to the point, affordable rates during winter and summer months, I will not change electric company and I want to recommend it to everyone. I plan on staying with Stream Energy for as long as I'm able. Thank you Randall for recommending and inscribing me to this company that's affordable and economic.

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Good Experience So Far
StarStarStarStarStarBy -
Rating: 5/51

NEW YORK, NEW YORK -- It's been some time since when I've run into a trustworthy company. Stream Energy seems to be one of the few. Really happy with their energy services. Good experience so far. Please keep being so awesome!

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Good Company, Good Service and Good Deal Overall
StarStarStarStarStarBy -
Rating: 5/51

HARKER HEIGHTS, TEXAS -- Very happy with Stream and their energy and mobile services. Nothing much to say really, just that I wouldn't change anything about my contract. Very happy and I always recommend it to friends and coworkers! :) Thank you for being simple to use and simple to deal with!!!

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Will Not Cancel Pending Renewal Rate
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOUSTON, TEXAS -- I have been with Stream Energy for 11 years. I renewed my plan for 1 year but found better rates with another energy company. I called Stream to cancel my PENDING renewal and they would not cancel. I work for an energy company and do know for a fact that you can cancel a pending rate. I'm very upset with Stream. I've been a loyal customer and can lock me into something that I do not want. Very disappointed.

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Love the Mobile Plans
StarStarStarStarStarBy -
Rating: 5/51

ASPEN HILL, MARYLAND -- So we have a lot of family in both Mexico and Canada and we're a large family so we need to make mobile calls very often (well, we don't need to - we want to) and Stream Energy provided an amazing offer for us with unlimited calling to BOTH of these countries! This has been a life saver for us because we just couldn't have handled the phone bills with our previous company anymore. So grateful to have discovered Stream Energy. Huge thanks from MD!

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Good Mobile Rates, Timely Energy Bills, Cool Home Services
StarStarStarStarStarBy -
Rating: 5/51

DALLAS, TEXAS -- Been using Stream Energy for years now but only lately signed up for additional mobile plans for my spouse and myself, and we also got the home wireless solution last month. Everything's been great overall. The bills have NEVER been late and their overall rates (mobile, energy, home) have been fair to say the least. Would definitely recommend!

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Stream Energy Rating:
Star Star Half star Empty star Empty star
2.5 out of 5, based on 79 ratings and
116 reviews & complaints.
Contact Information:
Stream Energy
1950 N Stemmons Fwy, Suite 3000
Dallas, TX 75207
214-800-4500 (ph)
www.mystream.com
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