WESSELY HILLS, MASSACHUSETTS -- I wish I had read the reviews on this company before I had waited 3 months to be approved for my disability, only to be told my claim was rejected. This disability insurance policy was offered to me as a perk of my employment. I had a chance to take out a policy through Aflac but was advised by my employer that I wouldn't need it because they were paying Sun Life a monthly premium to cover all employee's disability insurance needs. I have no problem with my employer because they truly believed the money would be there when the employees needed it. They were scammed just like I was.
My son was diagnosed with cancer in 2015. After a year of trips from Mississippi (where I live) to MD Anderson in Houston, TX multiple times, chemo and radiation tx, the cancer spreading to his spine and targeted radiation needed to treat this, I missed many days of work that year. I became severely depressed and my blood pressure became so high that I was put on high blood pressure meds and referred to a mental health professional to help me with my severe depression and high anxiety and panic attacks. I began seeing the mental health care professional and she placed me on several anti-anxiety meds as well as anti-depressant meds.
At the time of my referral to this doctor my primary health physician placed me on a 6-week leave of absence because she felt I wasn't physically or mentally able to work. At the beginning of this year I was fired from my job, with no reason given. I'm left only to assume it was due to my many missed days of works and inability to work for several months. After my termination my office manager contacted me to let me know that if I wanted to make a claim with Sun Life for disability due to stress, depression, and anxiety they would help me get it.
We started the process and after three months of waiting and sending this company everything they asked for and then some I was told my claim was denied!!! By this time needless to say I had become very wary of this company and had gone online to read reviews on it. I was sickened to read story after story that were exactly the same as my dealings with this company!!! So when I received the call that I was denied I was expecting it!!! I was told by the senior consultant Kate ** that I would be sent a letter outlining the reasons for my denial and that I had the right to appeal. Seriously??
They know full well you wont ask for an appeal because by this point they have drag this whole process out for 3 months, you are completely broke, and it would take just as long if not longer to appeal it!! They never had any intention of paying my claim from the very beginning. They are complete and total scam artists!! They collect these monthly premiums from the employers, who think they are giving this as a perk, and then when the employee goes to make a claim, most of the time they have been terminated and Sun Life denies the claim.
They know the employee isn't paying that premium so they aren't going to lose any money and there is no way they are going to pay the claim so they drag it out until the employee is completely drained of finances. I wouldn't recommend this company to my worst friend!!! They are horrible to deal with, unethical, and the complete definition of SCAM ARTISTS!! If I could rate them lower than a one I would! If you are offered insurance from this company run!!
WELLESLEY HILLS, MISSISSIPPI -- I have suffered from fibromyalgia for greater than 30 years. In January of 2016, my doctor determined I was in the midst of a significant flare (flares can last from weeks to months!) and filled out the paperwork for me to take 12 weeks of medical leave. My employer submitted the forms to Sun Life. Then the trouble began. Sun Life stated they had requested medical records from my doctor. They did not. My doctor's office faxed my records on my request.
It took nearly 3 weeks for some nurse and then an outside (foreign) doctor to review and DENY my claim! This is an income benefit for which I paid, salary continuation insurance in the event I am unable to work. My employer and broker got involved, but Sun Life would not budge. They REFUSED to send my doctor a letter with SPECIFIC questions regarding my condition so that he could address them for the record.
I have gone since JANUARY without a paycheck, thanks to Sun Life. WORD TO THE WISE: If your employer offers you short-term disability through these people, DON'T TAKE IT! You will spend your money on premiums but will NEVER receive a dime in return.
OTTAWA -- Customer service is a big ZERO at this company. I recently filled out a questionnaire about my experience. The questions are laughable. i.e. "Did your case manager call to check on how you were doing?" Are you kidding me?? Never! "Did you feel your case manager cared for your getting back to health and resuming work?" Pffff!!! What a joke. You can leave voicemail, send emails, send faxes, but nobody gets back to you. If they do, it's like "What do you want?" They couldn't care less. My recent fax sent 2 months ago was "never received". Right. I just wasted 30 minutes on the phone trying to open the MySunlife account and it never worked. They don't even know how to help you do that. Can't reach them the traditional way by phone, can't reach them through a website! Pffffff. Worst customer service ever!
WELLESLEY HILLS, MASSACHUSETTS -- The worst experience of my life. I've been out of work 7/8/19 due to having 2 surgeries. I have been given the runaround for the past 2 months. They sent me a letter dated 8/16/19 claiming they didn't receive the employee portion of my claim even though I sent everything to them on 6/13/19.
I sent that portion to them again 2 days later and after a week I called them and they said they couldn't read it but never informed me of this. I sent it again 1-3 days UPS express with a tracking receipt on 9/9/19. I called them on 9/17/19 and they said they received it on 9/13/19, but again it will not be reviewed for another 5 business days. I'm sure I will be back to work before I receive any benefits. Don't believe your employer when they tell you how great this company is because your employer probably got the best deal for them and not for you. This is the worst company I've ever dealt with.
NEW JERSEY -- I had this company for 13.5 years and only used them twice out of the 13 years. I would say, I rather go to Aflac. Every time you call, you get different information regarding your claim. I was told that they would start paying me July 28, so I rushed to get my paperwork done by my employer and doctor. I faxed paperwork on July 30, knowing I am still waiting my grace period.
I called a week later who the doctor information is incomplete. So, I told them I would have never known, if I didn't call you. They faxed paperwork on the 10th, while I am still waiting for them to send me the paperwork in the mail. The doctor completed and fax paperwork on August 13 now I have to start my 15 days process again, stating my paperwork was incomplete. Excuse me. That was one page out of 2 other. The doctor was missing some information. I asking my doctor to send me back early, because I can't depend on this company.
MASSACHUSETTS -- About three months ago I was diagnosed with stage 4 pancreatic cancer which has spread to the liver. Through my employer I received 3 months of short term disability, then after that my disability went to long term under a company sponsored Sun Life policy. During this time I applied for Social Security Disability and was approved. Due to rules with Social Security I must wait 5 full months of disability before being eligible for any payments. This the first month that I am "eligible" is April 2018. In the meantime, disability at 60% of my base pay was approved through Sun Life starting January 19, 2018.
My complaint is Sun Life's repugnant, punitive, and unfair way. They offset payments with social security. Although I am "Eligible" for Social Security in April, my first payment from them is not until May 2018. Sun Life reduces my disability payment by the amount that I receive from Social Security each month. They are reducing it already in April, even though I will have NO money coming from Social Security for that month. This means, for April my total disability income will be less than one fourth of what it is now and what it will be in from May forward.
At least the CEO of Sun Life, by using this method for offsets, has more money to pay for his Country Club Fees and for his Yacht at the expense of a person dying from cancer. I only wish he received less than one fourth of his salary for the month of April 2018! That seems fair to me!
SUNNYSIDE, WASHINGTON -- I purchased both short & long term disability insurance to have money in case of an emergency. SSHL sudden deafness left me ostracized from my job. I applied for short term disability insurance in June. Sun Life has dropped the ball. Endless requests for medical information. SL wants proof I am deaf. SL wants to know what caused my condition. I have received only one month pay for June/July. That single payment arrived the first week of November. You have to beg, plead & wait for a service you paid for... Go elsewhere for your insurance needs. Sun Life Financial are scammers, liars & thieves.
PENNSYLVANIA -- This is a greedy, heartless company. Years ago my employer has great coverage which I needed the STD for neck surgery. They switched to Sun Life 2 years ago. I had severe heart attacks 4 months ago, and they've had me on suspension for 6 weeks now. It's been nothing but submitting forms, giving repeated physician forms trying to prove I'm unable to handle my very physical job yet.
I'm dealing with and recurring from pericarditis. You would think my own doctor's opinion would be enough. They have their own doctors who apparently deny everyone. My voice mails and emails go ignored. I've begged for information. My checks are withheld. This is complete malarkey. I feel judged, like I'm lying about my ability to work. What a terrible company. This is what my employer pays them for.
PENNSYLVANIA -- The worst experience of my life. I was out of work for 2 month due to having surgery. I have been given the runaround for the past month and a half. They keep asking me to have my doctor fill out the same forms. I have been back to work already for a month and have not received any benefits. When I elected to have this benefit, the guy made it seem like it was great. You get your benefits right away. Now I'm back at work and gotten nowhere with them. This is the worst company. If you are looking for short term disability insurance, look somewhere else.
PENTICTON, WASHINGTON -- Email just sent to "our" Sun Life Agent: I'm looking at a June 2016 Sun Life Segregated Funds Policy Statement and find myself chafed again by the convoluted non-information that we have received from Sun Life about our investments.
I shake my head at the sentence: "Please be assured that your segregated fund contract issued by Sun Life Assurance Company of Canada continues to provide guarantees to help protect you against volatile markets." We feel no assurance, and Sun Life has been either unwilling or unable to show us a clear, simple record of money invested, interest payments and rates, withdrawals, and running balance(s). As far as we can determine, your investments have been returning far below your even your guarantees - during the biggest growth market in history. It's a stunning failure, and we are very, very disappointed.