ATLANTA, GEORGIA -- In late March 2020, I noticed that my credit score at TransUnion and Equifax dropped 100 points. As I reviewed the report I saw that my outstanding bank loan was double what it actually was. Then I noticed that SunTrust had sent into the credit bureaus a closed Home Equity Loan from 2015. They showed the account as open and having six figure balance.
I called the SunTrust to get this sorted out and after clocking 18 hours of phone time being passed around like a Raggedy Ann doll, I finally got a Customer Service Agent to admit the account was closed and they would get this sorted out with the Credit Bureaus, . Three weeks later, still no correction on my credit score with the Credit Bureaus. I called them up again and spent another six hours being passed around from one CS Agent to Another.
Each one having no record of my calls from three weeks before. Folks, this is a horrible, non-responsive financial institution that couldn't care less about resolving errors no matter how much impact it has personally on their customers. Customers mean nothing to them. I have been a customer of theirs for over 35 years. Means nothing.
I would avoid them like the Corona Virus. They are completely irresponsible and their banking license should be pulled based on the extremely poor disregard they have for their retail customers. Instead of spending another hour dealing with them, I am now spending half that time filing complaints on every consumer review. Perhaps with enough complaints they will get the idea that one bad review is equal to 10 lost customers. My advice to you - pick any bank with a blindfold on and throw a dart. I guarantee it will be better than SunTrust now Truist.
I have never been more excited to leave a company! They have been so horrible. I have had good experiences with SunTrust. My family has been with them for a while but I have had the worst problems. Their customer service is absolutely horrid!! So I deposited a large amount into my account, well it didn't post to my account.
Oh by the way it was cash. This was on Thanksgiving. They told me that they would investigate and it should be taken care of in no time. It did not happen like that. All my bills started taking out to where I was over drafted and I couldn't even put any in there to save myself because what if they take that too? My bills come out with auto-pay so I would be charged double if I paid manually. I have never in my life been late on a bill. Now my car payment shows a 30 dollars increase for the next 5 years because it took 3 weeks to get my money back!!! My money that I deposited in cash and if that wasn't bad enough. It has happened again!
On the 18th of Dec I went to deposit a large sum of money (also cash) and they took my money again! A claim has been filed and I have to wait up to 10 business days for them to give my money back. The kicker is my car payment was due today. It and other bills automatically took out and it was not there. Their customer service will not tell you anything. I have caught them lying. It has been horrible! I can not wait to get my money back cancel this account and get to my new Bank! By the way this was not the only problem I have had with them I have had to cancel my card 3 times for them letting the same charge come through that was fraudulent. My family has already switched and I am not far behind this includes a total of 4 people in my family.
FLORIDA -- Suntrust lies to the customer at the branch level stating they cannot see the funds in the account. After hours with trying to talk with someone who has an education in banking funds are in their internal department are found but they say you have to deal with the branch who says they cannot see anything even with documented proof.
The Consumer Financial Protection Bureau CFPB is where all of us being screwed out of funds have to report this criminal behavior to so that these crooks are caught and do it quickly because they are merging and the information may be lost. They tell you to go to BB&T because of the merge only to be told all history of your account will not be available for 2 years. Both Suntrust and BB&T could cause you to get a stroke trying to figure out their underhanded lies.
FLORIDA -- Good thing I was paying attention last year when they misapplied my additional principal payments. After a number of phone calls and months an audit revealed they owed me thousands. This year they messed up my escrow. I ask them to cancel the account months ago. They claim they have a "resolution," but the resolution does not include when I will receive a refund in excess of $4000.00 they owe me. That of course will take at least an additional 30 days.
Over the months while they keep my money they of course invest it and profit off my money. If an average person did this it would be considered theft. Their customer service is pathetic. They are rude and act like you are rude for bothering them when you have every right to expect you money to be handled by competent honest professional. I have 4 accounts with Suntrust. They are all going across the street to Chase.
RICHMOND, VIRGINIA -- If you ever fall on hard times or have a financial hardship, Suntrust is unwilling to work with you at all! I was going through a divorce and fell behind on my mortgage (by about 2 months). I almost immediately started getting letters regarding foreclosure proceedings from them. I called them to do a loan modification or try to work out some sort of payment arrangement. They said there was nothing they could do. As a result to save my home, and to have some stability for me and my daughter, I filed Chp 13 bankruptcy (in May 2008) in order to stay in the house.
I'm having so much trouble to this day getting discharged from the bankruptcy because they keep saying I owe them more money (anything from arrears to late fees or whatever). I have a 1st and 2nd mortgage with them. Suntrust claims somewhere in 2010 or so my mortgage payment(s) went up. Instead of them notifying the trustee (since that's who they're receiving payment from) of the increase at the time, they said nothing. Once it came up about my case getting discharged or near completion, they proceeded to bring up all the money they claim I owe from the years prior. I was infuriated!
As a result of this, they claimed there was a problem with the 2nd mortgage. I finally got that cleared up (which took months), now they're saying there's an issue with the 1st mortgage. The Chp 13 plan is supposed to last 5 years, but I'm entering 6 years now thanks to Suntrust. What adds salt to a already painful wound is I always paid them on time prior to my divorce situation. They don't consider anything about your circumstances or your previous good paying history. They're greedy and just want more money! DO NOT deal with Suntrust Mortgage! Never shall I recommend them to anyone and will do my best to refinance when I can.
ATLANTA, GEORGIA -- I financed a truck with Suntrust in 2009 and was laid off from my job not long after that. After exhausting all my savings, retirement and all other monies I could come up with, I found myself unable to make my payments. After trying several times over a two-month period I worked out a repayment plan with them. I was one day late on my first re-payment because a check I was expecting did not arrive in the mail on time. The next day my check came in and I call Suntrust to let them know that I was on the way to a branch to make a payment, they informed me that my truck was already up for repossession and no way to stop it.
I proceeded to take my truck to a local Suntrust branch and turn it into them. I know that people should make their payments but in some cases it's unavoidable. After the truck was gone I quickly had to close a business I was trying to start. Since then, the truck was sold and as you might expect they billed me for the deficiency, over $9000.00. If I had that kind of money I would have made my payments. Not long after that they hired a slime ball attorney to harass us and now trying to get a judgment so they can garnish my bank accounts.
I think they are the lowest of the low to take what little I have left when I can barely feed my family. They have never tried to work out a settlement with me, it's all or we will destroy you financially. If they succeed in a bank garnishment we will lose our home. After three years of financial hardship it would take anyone a long time to recover, now a lawsuit will destroy us financially. THANKS SUNTRUST!!! Moral of the story: DON'T EVER FINANCE ANYTHING THROUGH SUNTRUST.
RICHMOND, VIRGINIA -- Absolutely horrible customer service if you're not an account holder. I am NOT an account holder at SunTrust, but went by the branch at 1801 W. Broad Street Richmond VA 23220 to cash a check drawn on a SunTrust business checking account. After presenting my endorsed check and ID and speaking with two different tellers via CCTV in the drive-through lane, I was told that I must come inside to cash the check, even though there were no cars/customers in either drive through line except for me.
Treat someone like a criminal and you can be sure they will never do business with you. I absolutely hate this bank and will never, ever have a mortgage, checking, savings or car loan with SunTrust.
DULUTH, GEORGIA -- Suntrust is guilty of 'transaction ordering', meaning the bank is moving transactions to cause an overdraft condition and charge $36 for every debit that they can get away with. Suntrust is relying on ignorant and lazy customers who do not care about $36 and customers who are not watching their accounts closely and even if you are watching the account you can see the bank move the transactions and then ROB YOU!
What else needs to be said? All banks and credit unions are guilty of this crime. We have to put an end to it! DO NOT ACCEPT OVERDRAFT PROTECTION! The banks make it sound as if they are doing us a favor - "you have opt into overdraft protection or you won't get it". This is an offer to steal our money!
CHESTER MD -- To Whom it may concern: Suntrust Bank has now over the course of just 30 days STOLEN over 828.00 of my monies from "overdraft" fees. They (Suntrust) have charged my family an atrocious amount of money for 1-3 hours.. YES HOURS of shortage in my account. Some of these transactions were processed at the same time!!! Suntrust ALSO puts in largest amount charged in so they can receive their "overdraft" fees for the numerous small charges increasing the amount of monies the consumer (me and my family) have to pay. I had an overdraft protection loan which they CANCELLED even though I was never late or overdue on a payment to the loan.
I'm sorry I'm not a Rockefeller. Now being that I am a retired police officer on disability from an injury sustained on duty, receiving only a pittance of retirement each month. I am not able to find employment due to the state of the economy, partly due to our banking systems (SUNTRUST). I am struggling to play catch up for this 828.00 in fees. Last year Suntrust received 2400.00 in "overdraft" fees from me. I have pleaded with them to stop cashing and clearing automatic payments to my creditors if the funds were not available. But no - they (Suntrust) wants their 35.00 payments on a 3.30 ATM charge for a little gas to pick my daughter up from school.
Can I also point out that 828.00 is half - HALF of my monthly income and I have a daughter to provide for. Am I ALONE to be responsible for getting Suntrust out of its debt to the government??? ARE YOU??? Why should the consumer be charged these ridiculous fees to bail out these banking systems. Why is it always the little people that suffer??? I say put these THIEVES out of business. They will get the idea if everyone leaves. I now have 30 people who are going to switch - just my friends and family alone. See, there is something to be said about loyalty.
The charges I incurred on 3/22/10 $360.00 and 4/8/10 $288.00 were processed within minutes of the funds being available. Some of the 35.00 fees I am being charged for are still PENDING!!!!!!! Now I have bills that will not get paid, groceries that will not get bought and more "overdraft" fees to come because of the overdraft fees, all so some corporate executive can take a million dollar vacation and bonus on my dime. I have tried talking to Suntrust. I have tried reasoning, negotiating, they are unwilling to assist me in any way. The largest dollar amount goes in first and it doesn't matter that a charge and deposit went in at the same time. I'M SCREWED.
This is illegal. What IS the interest for less than 1 hour on a $2 charge???? To the honest and respectable senators and politician please assist us, your people, your consumers. To the consumers, please leave Suntrust. Thieves.
Back in May of 2008 I was injured on the job. I was on an approved Short Term Disability when my supervisor demanded to return to work regardless of illness. Upon failing to do so I was wrongfully terminated. With the help of my doctors, we filed the claim to the state and were awarded disability, at the cost of my employer.
In December of 2008, we had exhausted every avenue of money. We fell behind on our mortgage account with SunTrust Mortgage. We love our home. We want to raise our family here. I requested several times to help us modify our loan. I was told by your company “We do not make enough money to stay in our home.” Even though my husband's income is over 100,000 per year.
Upon winning my case, I began to receive my disability checks. Being on disability is less than 50% of what my income was while I was working. I again requested a loan modification. I was told in order to stop foreclosure we must pay the attorney fees. We therefore immediately sent the $3,000 you requested for payment of attorney fees. The first option your company tried was a repayment plan. Seeing as our over all income has dropped by 30-40%. We could not afford a repayment plan.
I requested a loan modification in hopes of SunTrust Mortgage understanding our unique situation. I am still disabled, we have an infant and we are still under a financial hardship. I have called your company everyday since being told we do qualify for a loan modification. I have spoken with ** and everyone else in that department multiple times to find out the status of the loan modification. We finally heard back last week in respect to the loan modification. To my surprise, our payments did NOT go down. In fact they have INCREASED! I was expecting a drop in loan payments, considering the drop in interest rates.
** (Loan Modification Specialist) told us "Well you guys can afford it!!!!” ** informed me our interest rate will be 7%. I asked why our interest rate can not be reduce she said "It's clear you can afford the higher payment." Is this not a repayment plan? I pleaded with ** to reduce the interest rate to 5%. The difference in payment is over 1,000/month. I expressed our current income and situation, this still leaves us living paycheck to paycheck. In the event something were to happen to either of our incomes **'s responded by stating "Well then we will have to start the process all over again."
Pardon the sarcasm... but the first time we went though this YOU WOULD NOT HELP US!! Your company on the other hand, has received more than 4.8 BILLION in bail out money. The whole point in our request for a loan modification with Suntrust Mortgage was to work together in a payment plan allowing us to stay in our home. Instead it has resulted with an increase to our monthly finances at a time when our payments truly need to be reduced. Given the current rates is approximately 4-5% a loan modification process resulting in a 7% interest rate really seems to be taking advantage of our situation.
Is this how you help your customers? By denying them the lowest rate possible? Is this doing what is best for your client instead of your profit? Is this what President Obama had in mind when he gave you money? Honestly, my husband is working as hard as he can. We want to keep our home. We want to raise our family here. However, we can not believe you and your company are willing to keep us under a financial hardship for the sake of your profits! And this is your answer of help? “You can afford it!”