HAMILTON, WISCONSIN -- I got my Talkit home and connected it but I was having quality issues. I contacted support (it was a call center) but they escalated the issue to head office in Hamilton, ON. A lady named Andrea contacted me and was extremely helpful, patient and knowledgeable. She even explained what she was doing and why, she was very nice. We even had a nice conversation about computers and she gave me advice that really helped me out. Back to the issue - she logged in remotely and in about 10-15 minutes it was fixed and has worked perfect ever since. I just wish they would provide internet and cell phone service. I'd switch to them in a second.