SIOUX FALLS SD -- For months I have been wearing my glasses with a broken bow. Taped, superglued with a little piece of wire to hold them straight. I went to many places to have them fixed without a total frame replacement; which would be difficult anyway to find one that would accommodate my shaped lenses. Many places, to my dismay, do not handle spare parts.
It was Mothers' Day, my 65th birthday, and graduation celebrations to attend. I traveled to Sioux Falls to my son home to enjoy the festivities. He wanted to do something special for me and help with my glasses situation. We called Target Optical. To my disbelief and delight, they had my files from Sears where I purchased my glasses.
The optical representative, Mason, was genuinely interested in my dilemma and put new bows on my glasses. Bows that were from a spare part bin, but worked and looked great. After a few adjustments I was happy as a pickle! Thank you Mason for your sincere helpfulness and thank you Target Optical for taking over Sears optical files and keeping spare parts. It made my day and you have a new customer!!
ONLINE -- Ordered glasses 10 days ago, website still says pending payment approval. I called a few days ago to find out why and they said they were in the middle of a system upgrade. I was told then that it didn't capture my prescription formation. I re-sent that. I noticed today that their upgrade should have been over 5 days ago and my order is still pending. I call, it didn't capture my insurance information either. I was told that my glasses were already in production and they can't cancel the order.
The website still says pending payment approval. I waited for a supervisor for over 20 minutes to be told that the supervisor would call me back in one hour, because the supervisor can't tell if I am going to be charged the full price or just the amount after insurance (which should be nothing because my insurance company gave me a coupon to use with them when ordering). So I guess it did record my insurance information maybe? The supervisor never called me back and I had to call again. I do not have high hopes.
CASTLE HILLS -- Purchased glasses from Target. Was told they would be in no later than 7 days. Well it is over two weeks now and all they can tell me is they shipped and that there is no tracking, so if you want glasses I would not order from Target ever. Such a cluster!!!
TUCSON, FLORIDA -- Liked the optometrist very much but they still have not received my Trial Lenses after 10 days... will definitely not order my lenses through them... how can a big business like Target not have trial lenses on hand like other places... I guess it's back to Costco (much further).
MIAMISBURG-CENTERVILLE RD. DAYTON, OHIO -- We've been to Target Optical before and had a great experience. This was our first time using this location and it was not a good experience. The reason it was so terrible was because of an employee named Ms. **. While bad customer service is not a rare thing I was still surprised at the rudeness and reluctance of Ms. ** to do even the basics of her job. She was unfriendly from the moment we walked in and when we presented her with our insurance card she refused to input our insurance information into the system.
She said, "I don't have time for that. I can give you a receipt after you pay and you can submit to your insurance company for reimbursement." I explained to her that Target Optical was 'in network'. She again refused my insurance.
While my daughter was having her eyes checked I called my insurance company. I was told that Target Optical is covered, it is in network, and that "It's her job to input your insurance information. I'm sorry you have been treated this way by one of our providers. What is her name? We need it because we will be filing a report on this. You do not have to pay up front. You have a $10 copay and 80% of your glasses are covered. Tell her she must take your insurance card. Do not give them any money until she does and tell her to call us if she still has a problem."
I walked back into the Target Optical department and told her what I was told. I was met with a huff. She was not pleased. She then told me that sometimes it takes 25 minutes to get the verification back and that's why she said she told me that she didn't have time.
Then she had the male employee, (who was very pleasant and I have absolutely no complaints about his professional customer service) handle the verification. He made a quick phone call to my insurance company, asked for a faxed verification and received it back in less than 10 minutes. I will state again, I had no problem with his customer service.
He was professional and pleasant. Ms. **, on the other hand, gave some of the rudest customer service I have ever encountered. Because of her we will not be using this Target Optical location ever again. We will drive miles out of our way to avoid encountering the type of unprofessional behavior that we encountered from Ms. **.
CALIFORNIA, MARYLAND -- Have been waiting four weeks now for my prescription glasses. No wonder they make you pay in full when you order them. After waiting the two weeks and not hearing from them, I called, was told "We will call you when they arrive." I explained it had already been two weeks. Put on hold. Response was that they didn't know why, but the "lab" cancelled my order. They would be in by the end of the week. Got another call, they have been shipped, will be in on Tuesday. Another call, they will be in on Thursday. Well, today is the following Tuesday. They are again saying they have been shipped and expected by Thursday. I think I'll just get my money back and go elsewhere.
ATLANTA METRO, PERIMETER LOCATION, GEORGIA -- I suggested to my son that he go to Target Optical for an examination and glasses. What a terrible mistake! He got the exam and ordered glasses a month ago; and they still have yet to be mailed from the factory. He called several times and got no satisfaction; I called twice and got no satisfaction. The office manager was a little to nonchalant for me with her useless explanations.
First they claimed his frames were on backorder; then they claimed the frames were finally in. Two weeks later still no glasses. Why weren't the lenses prepared ahead and waiting on the frames. Why did no one let him know? I will never use Target Optical again. I rarely complain, but when one is spending $400.00 on an exam and glasses, one should expect a lot better service.
MISSOURI CITY, TEXAS -- Don't buy your eyeglasses here if you want to protect your sanity and avoid stress and horrid customer service, and if you want to be able to SEE anytime soon!!! After reading internet reviews on Target Optical (after I had my own horrible experience) I believe this sector of the superstore should be permanently and forcefully shut down with no option to re-open EVER because it is doing nothing but harm to the good name of Target Superstore.
Target Optical employees are receiving a free paycheck; they are being paid to be completely useless. I had a wonderful visit with the eye doctor at Target Optical in Missouri City, Texas. Due to her friendliness I decided NOT to take my prescription to Eyemasters and further support the nice doctor by buying from the attached Target Optical store (BIG, HUGE, DREADFUL, MISTAKE).
Target Optical Missouri City, TX must be a self-service store because I had to do everything myself, the one thing the employee was useful with was asking me How I wanted to pay... "PAY FOR WHAT, WE HAVEN'T DISCUSSED ANYTHING!!!" NO one in the store greets you as you enter, they don't tell you they will be with you shortly, you have to ask fellow customers in the optical store what the procedures for knowing when it's your turn. There is no sign in sheet so customers just have to self-operate on the honor system because the employee couldn't care less about informative customer service.
Unlike Eyemasters, Target Optical offers zero assistance in frame selection and frame fit, I sought out feedback on the look of a pair a frames I was trying on and I received no feedback other than the employee telling me where a bigger mirror was located. At Eyemasters the staff sits at the mirror with you and helps guide you to the right frame for your face, at Target you're on your own until it's time to pay.
I was offended by the lack of assistance, but my brain failed to tell me to leave the horrible place, so I ended up just selecting whatever. After saying "I guess I'll take these," the employee asked me how I wanted to pay. "PAY FOR WHAT?" There wasn't one word uttered about lenses or the cost of lenses or the type I wanted (At Eyemasters there is an informative discussion on lenses and price before payment is requested, not to mention there is also customer service provided with the fitting. In comparison Target Optical fails miserably and should not be considered a professional business, it's a complete hack job).
After signing my credit card receipt is when I was informed that I had to wait a WEEK!!! And that was just an estimate. Eyemasters takes an hour and the prices are a $8 difference, Target Optical has no value in service, product or savings, why is it in existence???
After a week I HAD TO CALL the WORTHLESS store, and the WORTHLESS sales associate couldn't even answer a simple yes or no to whether my glasses were ready for pick-up, I was told she would call me back, but I NEVER RECEIVED A CALL. I kept my phone near me for 8 hours but no call, the next day came and went with no call. You have to physically go up to the self-service operation to get half-witted information.
Day 1, I left not knowing what the hell I just bought. No one thought it relevant to explain that you have to wait a week or more to see and that all calls for information are the customer's sole responsibility, because the job of a Target Optical employee is just to take payments and be a presence. My nightmare has not yet ended, but I'm hoping they have a full refund policy because I fear wearing anything from this zero customer service, incompetent place will only make me an angry person as I will constantly be reminded of the rip-off that is Target Optical.
TIMONIUM, MARYLAND -- Target Optical in Timonium has been the best place that I've ever dealt with regarding prescription glasses. I literally just had my eye exam done 2 days ago and just got a notification that my glasses were ready to be picked up. I've had a better than great experience with them 2 years in a row and I highly recommend Target Optical in Timonium looking to buy glasses. I will say that as a man their selection of glasses is a little limited but for what I paid I'm ok with that.